They changed my pick up location by 75 miles one way on the last day and I was told I have no other choice - I drive 150 round trip to pick up the trailer. I am not planning to use uhaul ever again. Also the person on the phone (800) number and not the local was extremely rude as if this was my fault. Horrible service. Local people were nice and this is not their fault.
OZLEM B.
Moving Truck Rental in Florida, NY at Roe Brothers Inc
(Concessionnaire U-Haul dans le voisinage)
65 Maple Ave
Florida,
NY
10921
Services dans cet établissement :
Pour nous contacter
65 Maple AveFlorida, NY 10921
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Florida, NY 10921
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Andy was awesome! Will rent again!
ANNABELNGASAN Y.- Rating:
- 5.0
Great customer service. Very happy will return in the future
Michael B.- Rating:
- 5.0
Can't think of anything
MICHAELPATRICK T.- Rating:
- 5.0
The folk at Roe Bros where outstanding and so helpful They understood our needs and went out of their way to help us with getting what we needed
CHRISTINER P.- Rating:
- 5.0
None
DAVID D.- Rating:
- 5.0
Really great experience. Last minute rental when they were about to walk out the door on a Saturday. Could not have been more helpful.
MARK B.- Rating:
- 5.0
Everything was fine
MICHAELPATRICK T.- Rating:
- 5.0
Andy was fantastic and very helpful. I appreciated the extra effort he put in to helping me.
ERICM T.- Rating:
- 5.0
Keep up the good work
Richard M.- Rating:
- 3.0
The truck smelled AWFUL! We were wearing masks just to try to shield ourselves from the nauseating scent. Definitely should invest in some air fresheners or cleaning the trucks better.
CATHERINEANNE O.- Rating:
- 5.0
Roe Brothers lot was very easy to navigate. The drop off was very easy. The staff at Roe Brothers are always a pleasure to conduct business with for rentals and any other hardware needs.
Edward M.- Rating:
- 5.0
Truck smelled like manure, back tire needed air, oil change light was on when I picked it up and I could not use the app or website to check in or out. Other than that, it was fine
MICHAELA K.- Rating:
- 5.0
Andy was excellent at helping us with everything we needed. Wonderful experience!
William M.- Rating:
- 5.0
Nothing
JOSEPH S.- Rating:
- 5.0
Always a pleasure dealing with Roe Bros staff
WILLIAM S.- Rating:
- 5.0
Everything was great ...very smooth transaction. Awesome people at Roe Bros. !!
ROBERT K.- Rating:
- 5.0
Reserved a 9 foot cargo van. Was not on site, forcing me to take a pickup truck which tripled my local driving and mileage, and was enormously problematic in terms of extra work for me in loading and unloading. The vehicle had low tire pressure in the passenger rear tire (less than 20lbs, requiring yet another stop) and barely a quarter tank of gas. I put more gas in, but renting out a vehicle with only a quarter tank is simply poor marketing. Charging the renter for a single day late fee (whoever did not return the vehicle I reserved) is not nearly enough penalty, especially when they did not call ahead, and the desk personnel (who are great by the way) had to be as apologetic as they could. THAT minimal penalty for the previous renter has cost you a customer. Extremely disappointed in Uhaul, will not use in the future.
Andrew H.- Rating:
- 5.0
Amazing customer service. I highly recommend Roe Brothers.
KEITHRAY S.- Rating:
- 5.0
Your customer service is laughable by third world standards. What company would call with twenty four hours left to pickup to say that it's not available and instead tell me, 'the only one available in the state', is an hour west of the original location? Then when I had the nerve to try and ask a question your representative hung up on me! She didn't even try to hear one sentence! That's okay though. This is 2020, social media has a way of spreading news better than advertising. I don't need to speak to a rep when the internet is just a click away.
Tom F.- Rating:
- 5.0
There are different size Vans and it would be best to note which Van you are renting rather than it depending on time you actually pick it up. It would also be better to have more of the taller vans that can handle King mattresses in an upright manner. Roe Brothers in Florida NY are the Best!
Petter H.- Rating:
- 5.0
The van was clean the customer service excellent
Ingrid T.- Rating:
- 1.0
First, I was told I would get a code to the lock box, which would contain the vehicle key (this location is not open on Sunday, the day of my rental). Not only did I not get the text message with the lock box code, there was no key in the lockbox! A representative (With quite an attitude) had to come to the location to help me, and this whole fiasco set me back by an hour and a half. Secondly, the “oil change needed†light came on as soon as I started it. I would have expected the vehicle to be properly maintained. In closing, this whole experience was really frustrating, and I will never rent from this location again. I'm very dissatisfied with the whole experience.
DONALD K.- Rating:
- 4.0
Making Sure ; Trailer Hook up is Tight
Luis R.- Rating:
- 5.0
The entire staff at Roe Brothers is top notch. I have rented several times and they are helpful and knowledgeable.
WILLIAML W.