Customer Reviews for Ro-Jos Roundup Market
(U-Haul Neighborhood Dealer)

317 évaluations

16201 NW Blvd FM 624   Robstown, TX 78380
(3 Mi W Of 5 Points)

(361) 387-3177

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(361) 387-3177

16201 NW Blvd FM 624
Robstown, TX 78380
(3 Mi W Of 5 Points)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 9 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Rose is always very nice. Thanks

IGNACIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
3

Perfect experience!

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra J. 
Évaluation :
3

Did an after hours drop off because the 5:00 closing time is not convenient for normal working folks. This made it difficult to take the required photos for the after hours return.

John M. 
Évaluation :
3

We did d an after hours drop off because the 5:00 closing time is not at all convenient for people with jobs! It was somewhat difficult to take the required photos but n the dark.!

John M. 
Évaluation :
3

Uhaul needs to provide jacks to lift trailer for the hitch. Very heavy and a pain to lift up to attach and detach.

LoriShelby P. 
Évaluation :
5

Gentlemen was very friendly and helpful

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg S. 
Évaluation :
4

N.D.

Jennifer H. 
Évaluation :
5

The gentleman that helped us was very nice. He hooked up the cargo trailer and made sure everything was connected correctly and the brake lights and blinkers worked.

Dennis R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gladys H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

was not informed thatr i had to check status of truck like miles on my phone by the time i saw it it was to late

Alexander G. 
Évaluation :
4

The place I returned the truck were so rude, discrimination entered my mind the way they spoke to me, telling me that I had to go somewhere else to return the truck in, I really had to tell them that customer service sent me there, and I was not going elsewhere, so bring that to their attention, all people are equal

Robert C. 
Évaluation :
5

Rose- very nice Goes above and beyond!!!

lisa R. 
Évaluation :
1

When doing mobile check in and showing the lady that worked there she wouldn't give me the key. And it has happened every time i have rented here or family has rented here but it is our only option because the location is close to our home and we use a uhaul frequently for business moving purposes. Please let the store know to know how mobile check in works and i have to make sure i arrive extra early in order to get my keys because apparently she has to check their system before she can hand over the keys . Also she states their system is slow sometimes having me wait 30 minutes .

Elisa W. 
Évaluation :
4

Not a thing

pricy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
2

Very small mom and pop convenient store place. No a/c one computer that was slower than molasses in January.

Shawn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hi L. 
Évaluation :
4

When a customer can schedule several days in advance, U-Haul should be able to arrange to have that equipment available at the desires location. I tried to schedule several days in advance to rent a 5x8 utility trailer; however, I was told even if I wanted a week, I would likely have to drive about 20 miles to pick up the trailer I wanted. Then, I stead of letting me drop it off at the nearest U-Haul, I would have to take it back to pick up location. I know this is not the neighborhood dealer's fault, this is a U-Haul problem.

Dale V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

The person was more then helpful.

Shirley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

Excellent

Eddie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

They were great people to work with & their establishment was very professional. They were knowledgeable about what we needed to move our furniture and the size of the trailer we needed. I love working with honest and professional people, and I highly recommend them!

Dalia C. 
Évaluation :
5

Nothing, Was a great rental experience,

Anthony H. 
Évaluation :
5

Improve the gas pump. Awesome location though and good gas prices!!

Lorenzo H. 
Évaluation :
1

Horrible experience. I went to drop my trailer it was the 12X6 so pretty heavy since they don't have a jack on them. It was raining hard and I went inside. The guy that was behind the counter was talking to what look like to be a friend and said stick it in any hole. I asked if I could drop it under the covered area and he said no that would require him to move it and those trailers are heavy. He is correct the trailers are heavy no help what so ever unhitching the trailer with a 250llb tongue weight. I will not be renting trailers from U-Haul again. They sent me reservations to the wrong place at pick up as well had to drive 40 miles across town to pick a trailer up.

Barry B. 
Évaluation :
1

Cell service was poor and I could not get the check in completed on the web asked store owner for help he refused was even mad I walked in his store to inquire since I had chosen 24/7 when I returned it and parked it same place as time he came out and made me move the truck to another location after I had already closed out my return He was being a bad sport since Zi used the 24/7 I guess he doesn't get paid if not using store for p/u

Mona B. 
Évaluation :
5

Have more furniture blankets for rent. I was told by Corpus Christi UHaul on South Padre Island Drive that they had no blankets to rent, and that I would have to buy blankets if I needed them. When I told them to cancel my rental, they suddenly found 108 blankets for me at another office.

lee J. 
Évaluation :
1

Super disappointed in the way i was treated at this place. You would think out in a rural area they would be friendly. I had to turn my truck in a day early because i have to work the day its scheduled to be in and took it to the place i was supposed to drop it, but for some reason the return location had been changed. Anyways the guy gave me an exceptionally hard time about everything. All in all it was a horrible experience and im usually not one to complain but i had to. The best part of the experience was his 2 dogs.

STELLA MICHELLE V. 
Évaluation :
4

My second time renting from there, so something must be good!!!

Steve B. 
Évaluation :
4

The gentleman was very nice & helpful

Marc M. 
Évaluation :
1

i only used 1/4 of gas n was going to put in 3 gallons 9$ and she filled it up herself 20$ she said she was the cheapest to come out gas there well she was at 299 wher 1 mile away they were 288

LETICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent T. 
Évaluation :
5

Show in your web site on current availability of trailers

Noe Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xanria C. 
Évaluation :
5

Ro-Jos Roundup Market is hospitable and was a pleasure doing business with. I even forgot my cell phone in the cab of the vehicle we rented, Joe gave us a call and my wife went back and was returned. Very good people!

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Nothing, Very professional, pleasant, and helpful staff.

Dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J. 
Évaluation :
3

Drop off location was very third world like. But an easy drop off all the same,

Teresa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

javier Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly R. 
Évaluation :
4

Cut down wait time for roadside assistance. Took an hour on hold for someone to answer the phone

Leonardo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Q. 
Évaluation :
5

Very friendly and helpful

Tommy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

This equipment was as advertised (booked and picked up within the hour), but made several reservations at this location that could not be fulfilled (booked a month in advance). I understand equipment shortages when booking last min, but a month in advance they should've had my requested equipment available!!!

Matthew L. 
Évaluation :
2

Needed to extend my rental for another day and couldn't get anyone to answer the phone so turned the trailer in and will seek another elsewhere

Stanley R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debrena L. 
Évaluation :
1

Operators of this property could not be found during posted operating hours. Business was locked roughly 3 hours before closing, which was fairly annoying as I had drove for 45 minutes to get to this location in the first place, based off of them being open. However, I knew somebody was there, because there were several small dogs running rampant through the business. (a convenience store/gas station) After 20+ minutes on hold with U-hauls customer support number, getting nowhere, and considering I was in a bind, I decided to knock on the door of the RV parked beside the place, thinking maybe the operator was inside or something and had just closed up early. Bad idea, there were bigger dogs outside, and I ended up being bitten by 1 of the 3 outside dogs. The owner of the business however was found, his response based off the dogs and chaos happening was "Just hook the trailer up and take it, I'll process the reservation later." Overall, the worst uhaul experience I've had, and I'm a fairly regular repeat customer. This experience has convinced me that I'll probably be better off to just buy my own trailer instead of continuing to rent the uhaul ones, and/or to stick to the big city uhaul owned locations instead of the random businesses that carry their products.

Chris K. 
Évaluation :
5

Nothing. Awesome service.

Benjamin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie L. 
Évaluation :
4

Was very good service ty

ron B. 
Évaluation :
5

I like the convenience and the couple that are in charge of this place are so helpful and their equipment rentals are so clean I just loved it. Thank you rojos .

IVAN G. 
Évaluation :
5

Everything was great and as expected! Quick and no issues what so ever.

Raymond P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas F. 
Évaluation :
5

What an amazing experience, these are hard Time's, my daughter lost her home to Covid had to move week of Christmas, pick up location was awesome gave us an extra day , drop did the same when hit a snag , what a great company and employees, thank to Rudy in houston , life savers in a hard time , would never use anyone else, rates we're also great . 5 star for sure

Kathy V. 
Évaluation :
5

The process was easy. Finding a truck was not.

Zelda M. 
Évaluation :
3

Stop lights not working could use cleaning and greasing the ratchets on tie straps.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esequiel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Don't change anything.

BOB S. 
Évaluation :
3

Truck had not been swept out or cleaned properly

Mary M. 
Évaluation :
5

Recommend

luis F. 
Évaluation :
5

All was well n friendly service

LORRETA L. 
Évaluation :
5

Very nice. Thanks

Ronnie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

britanie G. 
Évaluation :
5

Excellent customer service no improvement needed.

MARK L. 
Évaluation :
1

The lady that received the truck was very rude, lacked customer service and had me there for 40minutes

Monica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinidad B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenn S. 
Évaluation :
5

Y'all did a perfect job

al G. 
Évaluation :
2

Pickup paperwork took unexpectedly long. But, the staff was friendly.

muhittin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Truck should be handed over to customer with FULL tank of gas, not 1/4 tank like I got. Inside of truck was dirty. I had to sweep it out before I could use it.

Jean F. 
Évaluation :
5

Passed several U-Haul rental locations in order to get the 5 X 8 trailer although I ordered it days early. Why couldn't one have been moved to the location nearest my move out? Inside of trailer had oil and dirt on the floor. And I was told I had to bring it back to where I picked it up --- really? I thought renters for local moves could drop the rental (trailer or truck) at any U-Haul rental facility.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page