Customer Reviews for Rose City Self Storage & Wine Vaults
(Concessionnaire U-Haul dans le voisinage)

433 évaluations

111 SE Belmont St   Portland, OR 97214
(Under the Morrison Bridge)

(503) 236-6738

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 10h30 am à 6h pm

Services dans cet établissement :

Pour nous contacter

(503) 236-6738

111 SE Belmont St
Portland, OR 97214
(Under the Morrison Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 10h30 am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenna A. 
Évaluation :
3

You all can't control the situation around your location. Everyone was incredibly friendly and helpful.

Josh W. 
Évaluation :
5

Customer Service representative was very kind and helpful.

NINA MARTA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenna A. 
Évaluation :
5

The truck was ready to go. Return instructions were clear. The transaction was super fast. Easy!

LEANNEM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

U-Haul listed furniture pads as available for this location, even though the location does not provide them to customers. I added them to my order, and did not know they would not be provided until the night before my move. The location employee was understanding and helpful, but U-Haul website should be updated immediately to resolve this. The location was incredible, but U-haul site not so much...

Kaitlyn M. 
Évaluation :
1

No return box not clean town

Chloe E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL AKA T. 
Évaluation :
5

nothing! the service was exceptional and i had no issue whatsoever!

armando L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan D. 
Évaluation :
5

The guy that helped me was very pleasant and knowledgeable.

Jackson H. 
Évaluation :
5

Amazing smooth. Will be back next time me or my family needs to move. Uhaul for life

Nathan L. 
Évaluation :
5

This was actually the easiest uhaul rental I've ever experienced. The people working were great and checking in/out was very easy!

Courtney W. 
Évaluation :
4

Service was great, pickup and drop off was simple.

Autumn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika M. 
Évaluation :
4

No need. Great service.

CRAIG MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA MARIE F. 
Évaluation :
3

Van Gas line had been cut by vandals causing gas to pour out when I filled the van. Parking location was not clean nor very safe. Staff were friendly and professional, I got the move done but having gas pour out from the bottom of the van and then having to drive it could hav been very unsafe.

Stuart L. 
Évaluation :
5

Nothing! Everything was great! (Especially the gentleman working at the office. He's been there for a while, I had him last time. Super nice!)

Peter R. 
Évaluation :
3

My problem was not with this location, it was with the total screw up of my reservation thru truck share and the really slow access to customer service

Seth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan B. 
Évaluation :
5

This place is the BEST! I'll definitely be back here when I need some storage space. So clean. So helpful. Ready equipment. Outstanding service!

Alyssa O. 
Évaluation :
5

One of the nicest customer service reps I've ever worked with - thank you! Moving is stressful but picking up the U-Haul van was not.

Jennifer P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

The customer service was excellent and the staff was very accommodating when I needed an extension on my rental time.

Shaneka O. 
Évaluation :
5

Very convenient location. Thank you.

JENNIFER P. 
Évaluation :
5

Easy to work with staff thank you

robert W. 
Évaluation :
3

It was scary, being a women, to drop off at night. I was also difficult navigating through the homeless tents.

Lea W. 
Évaluation :
5

The location and staff was excellent. The app however has serious problems and needs to be fixed. I had to use my boyfriend's phone bc the app just froze repeatedly when trying to take pics of the odometer. There's also no help option in the app, which I needed because the app was supposed to give me a code for the locks to return the key and didnt. Instead, I had to hunt down the number for uhaul help and then spend 25 minutes on the phone until the code could be retreived. The app needs fixing ASAP. The staff at this location is well above bar, as they called me directly to apologize for the poor experience even though it wasnt their fault.

Jennifer L. 
Évaluation :
4

The windows on my 10' truck were very dirty and it made it difficult to see out of the vehicle. The outside of the truck had a moderate amount of dirt, but the inside of the windows were likely worse.

Seth B. 
Évaluation :
5

Very easy and the U-haul representative was very professional and considerate.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leah C. 
Évaluation :
5

Very friendly and professional, and quick!

MARK JEFF G. 
Évaluation :
5

Nothing, the agent at the location helped with checking in, grabbed our keys, and we drove away within 5 mins. The agent on Saturday at 8am was very helpful and very nice. Thank you for the helpful service! The truck was spotless from front to back.

Heather B. 
Évaluation :
2

The battery died while I was stopped to get gas on my way to return the van. When I called to report this, they said they'd call roadside support for me, but I never heard back from them. I was given a discount for my trouble, which I appreciate, but check your batteries before sending vans out!!

Tracy Z. 
Évaluation :
2

The guy at the desk made me ask him how he was doing before he would help me

cameron K. 
Évaluation :
1

I realize it can't be helped but this location is in the middle of a homeless camp and I would not use it again as it didn't feel safe.

Carolyn C. 
Évaluation :
4

Cleanest Uhaul I've ever used. The person working there was kind. And it's nice that parking is free (for a few hours, I believe).

Branden H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Everything was great. No improvements needed. Just wanted to highlight the excellent customer service and friendliness of the gentlemen working on the afternoon of my visit. Was an excellent experience overall.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willow K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laszlo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy C. 
Évaluation :
5

courteous, professional and quick.

Kyle R. 
Évaluation :
3

Completely dissatisfied with wait time for the 1800 number and online chat. Had difficulties with pickup verification so logged on the chat and called the 1800 number. Was on hold for 27 mins before speaking to an agent and never got a response after six messages sent on the chat. Time is of essence on a moving day and this slow service and unreasonable wait times were very disappointing.

Lindsay A. 
Évaluation :
5

Worked with Jason. Excellent customer service. In and out, very easy in spite of it being in downtown Portland.

Susan O. 
Évaluation :
1

Extremely unsafe location

Taylor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

They were fantastic at this rental location, there is nothing to change!

Gayle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Super easy and felt very clean, which is huge given the current pandemic

Diego V. 
Évaluation :
5

Can you get a 17' truck?

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nina L. 
Évaluation :
3

We checking out the vehicle I was told the gas tank was “full” and to return it “full” While it was close to full, it was not full. I returned the vehicle full but thought it was odd.

David M. 
Évaluation :
5

(Forgive my spelling of your customer service representative!!) Liyiah was Awesome!! So cool, friendly, helpful, and reassuring!! I've rented Uhauls many times before - always a positive, but Liyiah made all the difference in the world!! Give her a bonus or a raise!! She deserves it!!

mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
5

Smooth operation from start to finish. No problems with vehicle and service was friendly and competent.

Peter L. 
Évaluation :
2

The furniture dolly I was charged for was not in the truck.

Jordan F. 
Évaluation :
5

The staff member who assisted me was exceptionally helpful. Best U-haul experience I've had yet.

danny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Great customer service! Perhaps another have another sandwich board to the south to lead people to your office. Thanks!!!

Briana W. 
Évaluation :
1

Poor customer service. Manager bill stone was unprofessional and rude. I will no longer use uhual for any services.

William C. 
Évaluation :
5

Easy efficient process, no problems, went very well. Assured van and equipment was thoroughly clean and it eas

patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
5

The representative was excellent

KC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoshanna E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tess B. 
Évaluation :
1

The staff at rose city were extremely kind and helpful. Unfortunately, my truck, which I drove approximately 6 miles total, would not restart after I unloaded it, and I had to wait 90 minutes for someone to come jump start it. According to the gentleman who jump started he truck for me, it is common for the batteries to die just because of the light in the back that turns on automatically when the truck back is open, with no way to turn it off manually. It seems like uhaul could invest in stronger/newer batteries if the ones they are using die when renters are using the truck exactly as intended. Or at least recommend to renters to restart the truck periodically to recharge the battery. This simple bit of info would have saved me 2 hours of trouble on a rainy moving day.

SAMANTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila C. 
Évaluation :
5

The automated reservation confirmation that I received by text, contained a link that did not work

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter K. 
Évaluation :
5

I have seen a lot of negative reviews of this place and judging by the 2 times I've used this place it's not their fault. The problem is the uhaul online truck share option. The first time I used this place I opted for that an it was a huge pain in the ass. I was unable to pick up a truck with truck share so I walked the short distance to the office and they were so nice and helpful and had it all sorted out very quickly, it's why I returned there this second time. Great customer service in store, the online truck share option needs to be thrown in the trash.

jen J. 
Évaluation :
5

I did have a hard time trying to figure out how to pick the U-Haul after hours, but the employee I called for help was amazingly helpful!

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

service was excellent; Equipment was better than expected

raul Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genevieve P. 
Évaluation :
5

Merci!

Tomala P. 
Évaluation :
5

I was surprised it was so easy and convenient.

Theophilus H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estella F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emory N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
4

I rented a truck at the location to be picked up at 3:30 pm then got called 3 times at noon that I was late for my truck. Then I showed up at 3:20 and they said my truck was at a location 2 1/2 miles away at a different location. Luckily the person working at the rose location was able to get me a truck but I had to return it by 8 the next morning?? I had errands to run in the morning that I couldn't, because of headquarters mess up then had to rent a car to go because of the mess up. In the end,it ended up costing me twice as much. Unpleasant for me,but luckily the worker at the rose location helped me emensly! I would have been really in a pickle if that didn't happen. In short, I guess this happens a lot through headquarters. It frustrated him and me. I had to rent from a different company in the morning. Again costing me 2Ã- the money. I hope you can make changes to not have this happen again to me and the guy working at the rose location. If you care about your employees and costumers. Thank you for the service you provide.

Joe V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret R. 
Évaluation :
4

It wasn't so much my experience with Rose City that was terrible, but my experience with the UHaul website. Several failed login attempts and several emailed/texted codes and I was still unable to access my account to complete the Truck Share 24/7 reservation which ended up knocking a half hour off my reservation time, leaving me in a total bind. You guys should really figure out your website and/or an app or kiosk or some way to streamline this process for your customers. As is, it isn't ‘consumer-friendly' for anyone.

Monicia W. 
Évaluation :
5

Friendly, helpful staff - but the online store was incorrect in stating I could rent moving blankets there

Aaron Y. 
Évaluation :
5

very nice location and experience.

Sherrie R. 
Non les évaluations ont été soumises pour cet établissement.

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