Évaluations des clients Rose City Self Storage & Wine Vaults

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rose City Self Storage & Wine Vaults

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Elizabeth B.
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Le client n'a pas laissé de commentaire.

Willow K.
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Le client n'a pas laissé de commentaire.

Laszlo S.
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Le client n'a pas laissé de commentaire.

Rudy C.
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Le client n'a pas laissé de commentaire.

Kyle R.
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courteous, professional and quick.

Lindsay A.
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Completely dissatisfied with wait time for the 1800 number and online chat. Had difficulties with pickup verification so logged on the chat and called the 1800 number. Was on hold for 27 mins before speaking to an agent and never got a response after six messages sent on the chat. Time is of essence on a moving day and this slow service and unreasonable wait times were very disappointing.

Susan O.
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Worked with Jason. Excellent customer service. In and out, very easy in spite of it being in downtown Portland.

Taylor R.
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Extremely unsafe location

Katherine O.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Gayle B.
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They were fantastic at this rental location, there is nothing to change!

Andrea I.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Diego V.
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Super easy and felt very clean, which is huge given the current pandemic

Ryan P.
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Can you get a 17' truck?

John M.
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Le client n'a pas laissé de commentaire.

Nina L.
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Le client n'a pas laissé de commentaire.

David M.
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We checking out the vehicle I was told the gas tank was “full” and to return it “full” While it was close to full, it was not full. I returned the vehicle full but thought it was odd.

mark H.
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(Forgive my spelling of your customer service representative!!) Liyiah was Awesome!! So cool, friendly, helpful, and reassuring!! I've rented Uhauls many times before - always a positive, but Liyiah made all the difference in the world!! Give her a bonus or a raise!! She deserves it!!

Melanie A.
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Le client n'a pas laissé de commentaire.

Nicholas T.
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Le client n'a pas laissé de commentaire.

Peter L.
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Smooth operation from start to finish. No problems with vehicle and service was friendly and competent.

Jordan F.
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The furniture dolly I was charged for was not in the truck.

danny R.
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The staff member who assisted me was exceptionally helpful. Best U-haul experience I've had yet.

Larry A.
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Le client n'a pas laissé de commentaire.

Briana W.
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Great customer service! Perhaps another have another sandwich board to the south to lead people to your office. Thanks!!!

William C.
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Poor customer service. Manager bill stone was unprofessional and rude. I will no longer use uhual for any services.

patricia A.
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Easy efficient process, no problems, went very well. Assured van and equipment was thoroughly clean and it eas

Andrea B.
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Le client n'a pas laissé de commentaire.

KC R.
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The representative was excellent

Shoshanna E.
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Le client n'a pas laissé de commentaire.

tess B.
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Le client n'a pas laissé de commentaire.

SAMANTHA M.
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The staff at rose city were extremely kind and helpful. Unfortunately, my truck, which I drove approximately 6 miles total, would not restart after I unloaded it, and I had to wait 90 minutes for someone to come jump start it. According to the gentleman who jump started he truck for me, it is common for the batteries to die just because of the light in the back that turns on automatically when the truck back is open, with no way to turn it off manually. It seems like uhaul could invest in stronger/newer batteries if the ones they are using die when renters are using the truck exactly as intended. Or at least recommend to renters to restart the truck periodically to recharge the battery. This simple bit of info would have saved me 2 hours of trouble on a rainy moving day.

Jamila C.
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Le client n'a pas laissé de commentaire.

Alan G.
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The automated reservation confirmation that I received by text, contained a link that did not work

Walter K.
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Le client n'a pas laissé de commentaire.

jen J.
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I have seen a lot of negative reviews of this place and judging by the 2 times I've used this place it's not their fault. The problem is the uhaul online truck share option. The first time I used this place I opted for that an it was a huge pain in the ass. I was unable to pick up a truck with truck share so I walked the short distance to the office and they were so nice and helpful and had it all sorted out very quickly, it's why I returned there this second time. Great customer service in store, the online truck share option needs to be thrown in the trash.

Rachel B.
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I did have a hard time trying to figure out how to pick the U-Haul after hours, but the employee I called for help was amazingly helpful!

Elizabeth P.
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Le client n'a pas laissé de commentaire.

raul Z.
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service was excellent; Equipment was better than expected

Genevieve P.
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Le client n'a pas laissé de commentaire.

Tomala P.
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Thanks!

Theophilus H.
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I was surprised it was so easy and convenient.

Estella F.
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Le client n'a pas laissé de commentaire.

Emory N.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

Tyler F.
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Le client n'a pas laissé de commentaire.

Scott K.
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Le client n'a pas laissé de commentaire.

Joe V.
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I rented a truck at the location to be picked up at 3:30 pm then got called 3 times at noon that I was late for my truck. Then I showed up at 3:20 and they said my truck was at a location 2 1/2 miles away at a different location. Luckily the person working at the rose location was able to get me a truck but I had to return it by 8 the next morning?? I had errands to run in the morning that I couldn't, because of headquarters mess up then had to rent a car to go because of the mess up. In the end,it ended up costing me twice as much. Unpleasant for me,but luckily the worker at the rose location helped me emensly! I would have been really in a pickle if that didn't happen. In short, I guess this happens a lot through headquarters. It frustrated him and me. I had to rent from a different company in the morning. Again costing me 2× the money. I hope you can make changes to not have this happen again to me and the guy working at the rose location. If you care about your employees and costumers. Thank you for the service you provide.

Margaret R.
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Le client n'a pas laissé de commentaire.

Monicia W.
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It wasn't so much my experience with Rose City that was terrible, but my experience with the UHaul website. Several failed login attempts and several emailed/texted codes and I was still unable to access my account to complete the Truck Share 24/7 reservation which ended up knocking a half hour off my reservation time, leaving me in a total bind. You guys should really figure out your website and/or an app or kiosk or some way to streamline this process for your customers. As is, it isn't ‘consumer-friendly' for anyone.

Aaron Y.
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Friendly, helpful staff - but the online store was incorrect in stating I could rent moving blankets there

Sherrie R.
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very nice location and experience.

lauren K.
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Excellent customer service

glenna A.
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Le client n'a pas laissé de commentaire.

Janet L.
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The rental facility was fine. The online rental process is terrible.

Michelle P.
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Le client n'a pas laissé de commentaire.

Bryce B.
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The process to get verified was confusing and frustrating. I kept getting a message that I couldn't be verified. Then, out of nowhere, the alternate person I put down got a call. When creating an account, it shows a percentage of your profile complete, but it doesn't tell you what else you need to do to complete your profile. From what I can see, I have completed everything, but it's still at 87%.

Rachel M.
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The only problem I had was related to where the phone app told me to pick up the truck. It stated it was at a lot about 0.6 miles away and when I drove there I couldn't find a uHaul truck. When I went back to the Rose City Self Storage & wine vaults location, the truck was actually parked there instead of the lot the app said. I wasted 15-20 minutes driving to find the truck. That was my only complaint and hopefully it can be fixed for others in the future. Thank you!

bob A.
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Le client n'a pas laissé de commentaire.

Jeff B.
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Only problem was the van was parked about 2 blocks away in a dirt parking lot... carrying a furniture dolly that distance wasn't a great experience. Other than that everything was great.

Austin B.
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There is no parking for customers that have vehicles they want to leave there for a couple hours. But the process was quick and easy.

Lydia B.
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While the service was excellent I found my rental was lower on gas than my waiver described. I was charged for not refilling, but filled to the line the gauge was at when picked up though not documented.

Lynn C.
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Le client n'a pas laissé de commentaire.

Veronica W.
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Le client n'a pas laissé de commentaire.

Alex L.
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It was a quick, easy, and friendly experience.

linda G.
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Have a local number we can contact the office manager at when they are out of the office and have them brief every customer about what to do when the office is closed, as it was (unplanned closure with a note about return time) when we came to return. We could not wait, and when we got no answer on the phone, we did the same as another customer who had gotten through to the office - put our key through the slot. It would have been nice not to have to guess.

Candace C.
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I was charged for 3 days even though I only had it for 2. The hold amount was not calculated into the final total and I feel like I was overcharged as a result.

Mitchell F.
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Le client n'a pas laissé de commentaire.

SYDNEY D.
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Le client n'a pas laissé de commentaire.

MARSHALL J.
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They charged me $8.50 for gas. I put in $7.00 worth of gas, just before returning the vehicle. The man told me (Joe) that it would use about 10 miles/gallon. I went 10 miles, put in over 2 gallons and still got charged for 2 gallons. That doesn't seem right.

James H.
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Le client n'a pas laissé de commentaire.

David M.
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People should be informed that this is a sketchy area of Portland and they will encounter several homeless people. We didn't feel threatened or uncomfortable but we were a little worried about parking our nice car in the area as we used the rental.

Jill L.
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Parking was not an issue on the weekend, but it might be during the week. I had no problems with the rental at all, but the mobile app that U-haul offers for picking up your vehicle is a nightmare.

noe S.
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Very difficult to locate, no where to park my car, truck ran rough.

mike M.
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Outstanding customer service by Kris! He called me promptly to return my scarf -- and did an excellent job all around. Thank you! Mike

wendy M.
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inside of truck was very dirty. Bed liner needed cleaning. animal hairs on passenger seat. Do they assume we are all moving icky stuff. I had to sweep out truck before putting my items in. It still was not very clean. This is the 2nd time using a truck from here and the first time was very dirty inside. They said they did not have time to clean it. Well, then do not rent it. Location was best was only reason I used uhaul. Otherwise Penske is much better.

Trent W.
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9' Van was new and worked well, but was fairly dirty. There were crumbs and sticky floors in the cab. On the plus side, I was really glad there was a backup camera.

Katheryn K.
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There was jam or something on the drivers seat. The cup holders had trash in them and sticky looking liquid. The back was dirty and made moving our brand new couch difficult. When I mentioned these items to the attendant he said simply “okay”.

Stephen P.
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Le client n'a pas laissé de commentaire.

Maleaha L.
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Le client n'a pas laissé de commentaire.

Olivia P.
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Did not have utility dolly on site, nor fabric protectors.

Jesse H.
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Le client n'a pas laissé de commentaire.

Eleanor A.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Keep the fuel level on full because it's hard to guess how much its going to cost to get the fuel level back to the same level. I put $7.00 in the tank but it was still another gallon and a half short and got charged over $7.00 to make up the difference. I ended up paying over $14.00 to drive 21 miles.

Andrew B.
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My vehicle was covered in spray paint. I added $10 in gas before returning the vehicle and was still charged over $9 by your facility for gasoline. I traveled less than 7 miles. You think I used 5 gallons of. This is a raket. Your nonsense terms and conditions hold me to this bullshit; therefore I have to pay this. But I will rip you apart on every outlet for your thievery and nonselnsical hidden fees (including a $1 credit card fee). Shame on you (the employee reading this for playing a role in this) and your organization.

Christopher R.
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When we got to the location on Belmont, I, Sonia Rincon Heflin gave my name and it was not found. When I reserved the truck on the internet, I put my partner's name, as the main driver. What I did not know or understand was that the reservation ended up being in his name. So there was some involvement and confusion with that which made this experience unpleasant to begin with. Returning the truck was fine.

Darryl B.
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Terrific and easy experience.

Hannah L.
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The truck stopped twice while we were driving. It was very scary. Nothing happened but it was still a nerve-wracking experience. That van needs to be checked out.

Patrick T.
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Le client n'a pas laissé de commentaire.

Charles L.
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Great service

Diego F.
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The customer service at this location was great.

delwin C.
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Le client n'a pas laissé de commentaire.

Alexandra F.
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Le client n'a pas laissé de commentaire.

wendy M.
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Had to clean the inside of the truck. I was moving household items and there was a lot of dirt and debris on the floor. Truck was dusty inside, smelled of smoke and steering wheel was sticky. I understand the turn around time was short but the truck required about 30 minutes, or more, of cleaning before I wanted to put my items in. Next time I will ask condition of the truck and check out before I take. Truck was newer and in otherwise in good condition.

Joseph L.
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Le client n'a pas laissé de commentaire.

Trusten W.
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Fast and easy. Went for the old fashioned face to face rather than the mobile app. Was done with paperwork and on the road in less than five minutes. Friendly customer service.

Lindsey C.
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Le client n'a pas laissé de commentaire.

Natalie H.
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The UHaul was not in the location that was listed, instead, the shop that had access to the keys was not aware of the fact that they had access and sent me to a car lot to find a "lock box". There was no lock box. I was delayed an hour and half conversing with UHaul about where this lock box was. They suggested I use the app. I got the app. The app proceeded to redirect me and tell me that it was not functioning at that time and instead call UHaul. Again. Uhaul then informed me that they had talked with the shop owner and had told them about the keys. There was much confusion on the shopowners part about the dolly I rented, which they said initially they did not have. FInally, I received the keys, returned to the car lot and parked my car in the space left by the Uhaul. I was subsequently ticketted $98 for parking in that space. There was no signage about where I should park. The shop owner informed me that they would be gone by the time I returned and just to leave the dolly in the uhaul. This is a liability to me, if the dolly was randomly damaged after I left the vehicle. I have never experienced a more convoluted, ridiculously inefficient and inept system for renting vehicles. I was delayed 1.5hrs due to your companies failures and internal confusion between UHaul and vendors. Absolutely ridiculous.

Jillian B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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