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NICK V.
Customer Reviews for Rotts Tire Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We love dealing with Julie we use uhaul alot now and will always use it because of her Julie is great with u-haul customers and makes what ever you got going on easy and simple to deal with no matter where we go we will use Julie and uhaul thank you so much and you have an amazing employee God-bless
Kayla M.I go out of my may to use this location. They are the best!
Leon G.Excellent service
Mary C.They were very nice and had someone there to move the trailer.
HARRY P.Very professional. Great experience again. Ill be back again!!
ROBERT M.Friendly service, would highly recommend
jody L.Nothing they were great
Terry H.Excellent customer service!! Great employee!!!
John A.If I need to rent a UHaul again, I will go to Rott's
David D.Great customer service and friendly staff
miriam D.Rott's made everything easy and the best experience i have had at any Uhaul location!!!
DAVID M.Nothing Julie at Rotts was very pleasant and helpful. She made our move less stressful. Thanks again Julie!!
bob G.Such pleasant staff; could not have asked for a better experience.
Richard W.DO NOT RENT FROM HERE. Very Sketchy and incompetent employee. threatened to fight brother in law who was helping me to resolve the issue. DO NOT RENT From this location . Never got a refund when i did t actually rent the trailer. Terrible customer service. Took about 6 hours with customer service to resolve issues. Unbelievable. I have rented many times before I will never rent from there again I never picked up trailer because I didn't have the correct wiring recipticluwiring for taillightS. I told him I was fine without wiring. Ma aged of Clinto SC P said, oh it's ok with no tail lights but you might get a ticket. I e formed ma Ed from uhaul and have never had An issue, but when this location threatened to call police and asked my brother if he wanted to step outside (to fight) I was over it.
Dianne P.This location was great. The lady that helped me with the rental was super helpful. Your on-line system sometimes has glitches but she was able to get through everything and she was happy and helpful the entire time. GREAT service!
William P.Perfect overall experience
Alexander M.Have the vehicle available at the requested location. I had to pay for 24 extra miles because I had to pick it up at a different location.
Deanna M.When trying to start the truck it took a long time for it to turn on. I believe the starter might be an issue
albert R.Excellent
albert H.Everything was good
THOMAS R.No smoking in the vehicle
Stephen J.Working with dealer was a pleasure. Next rental will be with this location
Michael N.Best deal on the market for this type of service.
Russle G.Great service 5 stars
SEA STAR REALTY B.Have rented there several times. Great service
LEON G.Friendly Courteous and very helpful Thank you
Richard C.The location is awesome as I have used it several times before...less than 5 mins to drop the trailer off this time.
Keith C.Fast and Friendly
samir K.Excellent customer service. Greatly appreciated the offer of an independent contractor to deliver, unload & return U-Box. Would have taken advantage of this sooner had it been offered sooner.
Sharon P.Excellent overall experience!
sam B.The truck rental was great, but no hand trucks available.
Garrett N.Rien
Albert William M.No parking for customers that needed a short rental.
Kelly M.U-haul has bad schedule problems
Dave C.Very disappointing to pick up a truck from a tire store with a visibly bad tire that made the vehicle shimmy almost uncontrollably. Thankfully emergency road service was able to come to my house and install a new tire before we headed out on our 800 mile move. I also had to wash the inside of the windshield and wipe down the interior. I will say the people from u-haul and the emergency road service were very professional and courteous.
William C.Very easy transaction and very helpful staff.
Michael H.I messed up the reservation process, and had never towed anything before. These folks helped me so much more than they needed too; first they fixed my reservation and got me the trailer I needed, then they called nearby auto parts stores to find the hitch adapter I needed since my car had a small receiver, gave me the price for that item, and then they went above and beyond in showing me how to attach it. I still had to do the physical “hook up†but they walked me through it and gave me the go ahead and reassurance that everything would be fine. These guys were great: super professional, and friendly, especially considering this all happened before they were even technically open.
William M.Job well done, Thanks
Jan Craig L.Perfect as is. Great customer service. Pleasant people.
Consiglia C.I arrived in Myrtle Beach on 7/12/22. I took an Uber to U-Haul 5604 S Kings Hwy Myrtle Beach,SC. The Uber cost me $20.00. Thats expected. What was not expected was when I arrived at U-Haul, I was informed that they had no vehicle for me & the reservation was changed to U-Haul @ Rotts Tire & Auto Service 11790 Hwy 17 BYP, Murrells Inlet, SC. I had already let my Uber go. So not only did it cost me an additional $25 to get to the second location, but I had to wait 30 minutes for a second Uber. Upon obtaining the vehicle at the second U-Haul, it was found to be filthy. I had to ask the person at U-Haul to wipe out the vehicle which should have been detailed before another rental. I receive notification while I was in flight & had not checked my phone until arriving at the original U-Haul I had placed the reservation at in March. I am requesting at the very least to be reimbursed for my second Uber cost of $25.00. I would not recommend the U-Haul in Rotts Tire & Auto to anyone due to the condition of the van. Thank you for your time, Robert Zanichelli
ROBERT Z.Very friendly and helpful staff.
FRED M.Easy pickup and return along with the right equipment available. Staff helped hook up the trailer and decoupling upon return. Friendly and courteous staff.
Keith C.My only complaint is that I was charged for a after hours drop fee when I did all the work, and that is what I was told to do
DANIEL O.