I believe I was over chargedPatricia G.
Customer Reviews for Route 72 Exxon
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newark, DE 19713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 6h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing at all. It was a great experience using U-Haul.Matthew H.
Le client n'a pas laissé de commentaire.PRABHAT V.
This store adds more mileage to your trip after return the truck and charge you for it. This is happened twice for me in this store.HASSAN M.
Le client n'a pas laissé de commentaire.Cynthia B.
Location did not place furniture blankets in the truck despite having requested them. When personnel were notified, they promised to take the charge off. As the mobile pickup process required me to make payment before getting keys, I followed up with the employees to confirm that they could take the charge off. They rather unprofessionally told me to not worry about as it was only a few dollar charge that I should be comfortable not getting refunded for, and then they told me to just go enjoy my truck and get going. Sure enough, I discovered at drop off the charge had not be removed. Additionally, the cab of the truck was not clean. It had clearly not been wiped down or cleaned in anyway, especially as a used plastic fork was prominently in a cupholder (additional trash was on the ground). Definitely not a desired experience in this pandemic environment.James B.
attendant was on his cell phone the whole time i was picking up and dropping off the truck.. i couldn't ask any questions. i don't even know how much the total bill is .I will not use this location again!JOSEPH C.
the A/C was broken and the temperature was 98 degree. the U-haul was dirty and had trash in it.KAVEH D.
Le client n'a pas laissé de commentaire.PRATAP T.
Le client n'a pas laissé de commentaire.Caleb C.
Awesome customer service!!!DONALD M.
Le client n'a pas laissé de commentaire.Luiz A.
The whole experience with the u-haul was smooth as butter. She ran good and true.Warren E.
Disappointed that we paid for a dolly and it was not in the truck. It would have made our move a lot easierYVONNE N.
Le client n'a pas laissé de commentaire.CELENA D.
The truck was filthy and I was charged for gas when I brought it back at the same level and was charged for more than double the mileage I used. Started a investigation with UHAUL and of course no one got back to me. Long time user of UHAUL but this experience has changed that.ERIC C.
Le client n'a pas laissé de commentaire.Neomi R.
Very helpful staff, happy to assist!John B.
Le client n'a pas laissé de commentaire.THERESA D.
Le client n'a pas laissé de commentaire.WILFREDO C.
From the last time I rented a truck to now its night and day. Smooth ordering, easy pick up no waiting to sign paper work.James M.
Le client n'a pas laissé de commentaire.VERMAIL P.
The man running the gas station where the trucks were rented from was really unprofessional and kind of clueless. We were in a hurry (since he was the only one there, he was getting frazzled because other shop customers were waiting, he had trouble with the computer, and the whole process too way too long). We had asked for moving blankets when I reserved online, but he had none. He didn't tell us and we didn't realize until we'd gotten to our house to load that he'd given us a 10' truck when I had reserved a 15' truck. We couldn't waste the time it would have taken to return the truck and ask for a larger one, so we made do with the 10'. But it kind of messed us up for the rest of the day trying to pack it. He didn't charge us for the 15' truck, thankfully.Kate J.
Outside Dropbox for returning keys.John P.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Bruce W.
Le client n'a pas laissé de commentaire.EMANUEL V.
Great serviceROBERT E.
Le client n'a pas laissé de commentaire.BRYAN P.
Le client n'a pas laissé de commentaire.JOVESTER S.
Its just a very small gas station with nowhere to park the truck. I had to park another truck in to drop mine offJonathan H.
Le client n'a pas laissé de commentaire.ERIC S.
Everything went well. Clean the air as it smelled like smoke. Truck ran smoothly.Constance S.
Le client n'a pas laissé de commentaire.OLUSHOLA S.
Le client n'a pas laissé de commentaire.Jessie Y.
The mobile process did not work. I spent 45 minutes trying to get help on the phone. The truck's tire light was on and said it was low. The man on the phone was helpful and the person in the EXXON was helpful.lori J.
Le client n'a pas laissé de commentaire.JEFFREY W.
The man at the counter was an extreme delight ! Super nice and patient outgoing , respectful and just all around great, I'm always needing a uhaul I'll be coming here to this location from now on!MIGUEL M.
The truck i got was the dirtiest and most beat-up moving truck I've seen. It also smelled like smoke.Aaron A.
There is no email or text reminder to perform to online truck return. My turn in time was 5pm which I made, but did not know to check my online uhaul account to finish turn in until 10pm.Christopher M.
Le client n'a pas laissé de commentaire.NICOLE P.
The person handling my case was on the phone on a personal call the whole time I was there trying to talk to him.Alan C.
Very helpful!KEITH W.
Le client n'a pas laissé de commentaire.Benny C.
Le client n'a pas laissé de commentaire.Stephen J.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.ANDREW G.
I had to use this location because my confirmed location in Elkton ,Md. was closed at my arrival,at 1:00P,M, I was forced to pay 50 $extra because of the mileage charge to use a location 15 miles away, I'll never use Uhaul again-and never should anyone who reads thisRobert H.
Le client n'a pas laissé de commentaire.Bryan C.
The service clerk Lou was ABSOLUTELY AMAZING! He said that wasn't his usual store location he worked at but he definitely managed it like a PRO! SUPERB CUSTOMER SERVICE, EXPERIENCE AND KNOWLEDGEABLE! He went above & beyond. ThankU for your patience, I was stressed.AVIS M.
Le client n'a pas laissé de commentaire.Christopher G.
Van was dirty and has cigarettes. Old water bottles and got charged more miles then I used it and call customer service and they hang the phone twice was unable to fix my problems. F-Ruben L.
The attendant at pick up time (who I believe is the owner) and a customer were not wearing masks during the pandemic of December 2020. I reserved a 15' truck and there were no 15' trucks available. I had to rent a smaller truck and make 2 trips. The truck's check engine light was on the whole time. The drivers side door was damaged and not not close properly. I got the job done with the truck and was happy to have a truck but this will be remembered as a failure. How can you not have the truck I reserved? I shouldn't even have to suggest having the right size truck that was reserved actually reserved as an improvement. Also following health guidelines that don;t put my life and my family members in danger by not wearing a mask during the pandemic could be an improvement. The location is close to my house and very convenient.Jay G.
fantastic experience of renting and returning uhaul from this locationCHANDRESH S.
An email was sent to customer service based upon our experienceJoseph B.
Excellent customer serviceDELPHINE M.
Head light out.John R.
Great Customer Service / Knowledgeable StaffGeorge T.
Le client n'a pas laissé de commentaire.Chinglie F.
I was overcharged. I didn't realize it until I got home.JOHN E.
Manager was excellentmark G.
When I booked online, there was a 20 ft truck available at this location, so I booked it, but when I went there was only 15 ft truck. Since I had no other option, I had to take it and had to do multiple trips to move my stuff and I had asked the Exxon owner to give an extension for few hours due to this. He said he will give but when I returned 5 hours later than the schedule drop of time, he charged me for an entire day. I strongly recommend not going to this place for U-Haul rental as they show wrong availibitliy online to only charge several dollars extra for a smaller truck.Nitin S.
It's a good idea to have it at a gas stationtroy M.
Le client n'a pas laissé de commentaire.LEIGH B.
Le client n'a pas laissé de commentaire.REYNALDO M.
I have rented Uhauls in other states and had no issues other than moving locations of pickup or drop off. However in Delaware I went to my changed pickup location in Wilmington DE and there were 0 available trucks. I reserved a 15 foot truck 4 weeks in advance and after 25 minutes on the phone nobody could tell me why there were zero 10ft, 15ft, or 20ft trucks in a 50 mile radius when my reservation had been confirmed less than 24 hours earlier. The Newark branch did not answer the 1-800 number therefore I was speaking with representatives in Baltimore who continued to attempt to transfer me to a DE rep. This was unacceptable and only by the kindness of the owner of the station above we got a van for the day which required two trips out of state and back. I will never be using UHaul again if it can be avoided at any cost.Kristen M.
Uhaul has some bugs in the van. Cleaning after the use will definitely help.Venkata Sai Char O.
No pads available. Told me to got to another location for them. At least got a refund. Truck was dirty both in the cab and in the back.Stephen C.
Where do I begin? Don't call people the day before their move and tell them you have no equipment for them and offer ZERO solutions to this problem. This is especially poor practice when there was available equipment as I obviously rented a truck. No dollys or furniture pads were available.Adam L.
Pick up location was changed but not relayed to me Website was horriblewilliam S.
Online easy. Vendors polite. No problems. Nice relatively new van. ExcellentStephen C.
I rented a 9' cargo van. No sign whatsoever that any effort was made to clean or sanitize the vehicle at all. The cargo area was filthy, I swept it out when I got home, but it was recently used by someone with muddy feet and there were remnants of dirt all over the floor. The dashboard area was even more dirty... i can't describe how dirty it was, only that I got out my trusty Lysol and wiped down the cup holders, steering wheel and other touch points. In these days of Covid-19, how is it that your company doesn't insist that it's dealers adhere to basic cleanliness standards. I will never rent a UHaul vehicle again.william S.
Le client n'a pas laissé de commentaire.JOHN E.
The cab was a little dirty and the bed wasn't swept but overall it was fine. The guy was very nice and easy to deal with.Michael D.
Staff was short handed at the time. The truck was very dirty, mud and dirt on the floor. Cabin dusty and windows dirty. Attendant was polite.Bennie R.
I reserved the uhaul truck and dolly online. When I arrived to pick up the truck there was no dolly. When I asked the rep at the counter about the dolly his response was he didn't know why it was available on the website because they do not have dollys available. The extra fee for the dolly was returned. Upon getting in the truck, the cabin had trash on the floor from the previous user. I returned the truck to the same location. 10 days later my account was charged 4 different transactions for 4 different amounts. I contacted customer service and she notified me that there was a balance due of 32,24 $ and the system automatically does that to see how much money could be charged. Not sure what that even means but sounds shady. I let the rep know that I was unaware of a balance as I dropped the uhaul off and placed the keys in a box so I did not speak to a rep. I really wish uhaul reached out via phone to let me know of this. Receiving a call of possible fraud from my bank is pretty unsettling. Also charging for amounts other than what is due is fraud in my eyes.Francesca C.
Le client n'a pas laissé de commentaire.SABRINA J.
Le client n'a pas laissé de commentaire.Jinbiao J.
I had a reservation for a truck with another company (not to point fingers but its for people on a Budget...) when I showed up to pick up the truck they informed me that they had no trucks available. This was 45 minutes prior to when professional movers were scheduled to show up to my house. In a panic, I called this uhaul location. At Uhaul I was treated with a lot of kindness, very quick and efficient service, and they had the right size truck available immediately. The agent even expressed concern about me moving houses despite being very visibly 8 months pregnant. I assured him the movers would do all the work (which they did) but I really appreciated the concern. I hadn't gone with Uhaul initially because I found the website a little difficult to navigate but interacting with an agent via phone and in person was really great, so I regret even going with the other company in the first place. 5 stars, 10/10 customer service, when I move again I will only consider UhaulMarilyn P.
My contract could not be found in a system. I spent more time while search was going on, and got different vehicleVladimir K.
Le client n'a pas laissé de commentaire.stacey S.
Le client n'a pas laissé de commentaire.William R.
The clerk at the store was extremely nice and very helpful.Elizabeth K.
The uHaul vehicle was in horrible shape and the side mirrors did not work. I did not feel safe driving this vehicle. I would not use uHaul again and would not recommend to a friend.Scott T.
Not all my reserved equipment was available at the pickup location. I had to call auh a u haul helpline to figure out where I could pick up the rest of my stuff.Sauvik C.
I rented a 15 foot truck specifically for the ramp, however when I got there, the ramp was broken. When I asked for a different truck, I was told that was all they had. I also reserved a dolly when I made the reservation several days in advance, however when I asked about it, I was told that I could only get one if they had one available. The staff was very nice and helpful but that didn't help me moving, very disappointing.Candy M.
Le client n'a pas laissé de commentaire.Angelo M.
Call me for more info.Judd W.
The van was extremely dirty inside, it had not been cleaned at all. Also, the gasoline tank was COMPLETELY empty. There were only 4 blankets available. The vendors did not wear face masks. They never checked the van with us. I would not rent here again.Timothy H.
The process of renting and returning my vehicle was not explained. I didn't realize that I would need to take photos of the truck and when I picked up the vehicle it had a 1/4 tank of gas and when I returned it it had half tank. I was charged 74 $for gas when I returned it.Kelli M.
The gentleman that assisted me was very professional and nice!Marva H.
Le client n'a pas laissé de commentaire.Jeffrey M.
Attendant clearly did not show much interest or knowledge in the return process. I attempted to do the return through the app. I was having issues with the app so I called the 1-800 number for assistance. That was totally useless as well. The person on the call at the help center actually hung up on me. The only person that was of ANY help at all was John, who assisted me from the beginning of my rental all the way to the completion. He's the only reason I'd ever use U-Haul again. You should employ more customer oriented people like John. I wish I had a last name for you. But apparently he's somewhere in my local area of Randallstown, MD.Avery Y.
Le client n'a pas laissé de commentaire.Luis C.
Again, the woman at tje register was friendly, courteous and respectful of my time.Jenine D.
I was charged 25 $for cleaning fee, but I noted that the truck was dirty when I picked it up.Steven S.
Le client n'a pas laissé de commentaire.DAWN F.
Le client n'a pas laissé de commentaire.Dung Z.