Évaluations des clients Route 72 Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Route 72 Exxon

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DELPHINE M.
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Excellent customer service

John R.
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Head light out.

George T.
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Great Customer Service / Knowledgeable Staff

Chinglie F.
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Le client n'a pas laissé de commentaire.

JOHN E.
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I was overcharged. I didn't realize it until I got home.

mark G.
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Manager was excellent

Nitin S.
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When I booked online, there was a 20 ft truck available at this location, so I booked it, but when I went there was only 15 ft truck. Since I had no other option, I had to take it and had to do multiple trips to move my stuff and I had asked the Exxon owner to give an extension for few hours due to this. He said he will give but when I returned 5 hours later than the schedule drop of time, he charged me for an entire day. I strongly recommend not going to this place for U-Haul rental as they show wrong availibitliy online to only charge several dollars extra for a smaller truck.

troy M.
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It's a good idea to have it at a gas station

LEIGH B.
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Le client n'a pas laissé de commentaire.

REYNALDO M.
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Le client n'a pas laissé de commentaire.

Kristen M.
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I have rented Uhauls in other states and had no issues other than moving locations of pickup or drop off. However in Delaware I went to my changed pickup location in Wilmington DE and there were 0 available trucks. I reserved a 15 foot truck 4 weeks in advance and after 25 minutes on the phone nobody could tell me why there were zero 10ft, 15ft, or 20ft trucks in a 50 mile radius when my reservation had been confirmed less than 24 hours earlier. The Newark branch did not answer the 1-800 number therefore I was speaking with representatives in Baltimore who continued to attempt to transfer me to a DE rep. This was unacceptable and only by the kindness of the owner of the station above we got a van for the day which required two trips out of state and back. I will never be using UHaul again if it can be avoided at any cost.

Venkata Sai Char O.
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Uhaul has some bugs in the van. Cleaning after the use will definitely help.

Stephen C.
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No pads available. Told me to got to another location for them. At least got a refund. Truck was dirty both in the cab and in the back.

Adam L.
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Where do I begin? Don't call people the day before their move and tell them you have no equipment for them and offer ZERO solutions to this problem. This is especially poor practice when there was available equipment as I obviously rented a truck. No dollys or furniture pads were available.

william S.
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Pick up location was changed but not relayed to me Website was horrible

Stephen C.
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Online easy. Vendors polite. No problems. Nice relatively new van. Great

william S.
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I rented a 9' cargo van. No sign whatsoever that any effort was made to clean or sanitize the vehicle at all. The cargo area was filthy, I swept it out when I got home, but it was recently used by someone with muddy feet and there were remnants of dirt all over the floor. The dashboard area was even more dirty... i can't describe how dirty it was, only that I got out my trusty Lysol and wiped down the cup holders, steering wheel and other touch points. In these days of Covid-19, how is it that your company doesn't insist that it's dealers adhere to basic cleanliness standards. I will never rent a UHaul vehicle again.

JOHN E.
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Le client n'a pas laissé de commentaire.

Michael D.
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The cab was a little dirty and the bed wasn't swept but overall it was fine. The guy was very nice and easy to deal with.

Bennie R.
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Staff was short handed at the time. The truck was very dirty, mud and dirt on the floor. Cabin dusty and windows dirty. Attendant was polite.

Francesca C.
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I reserved the uhaul truck and dolly online. When I arrived to pick up the truck there was no dolly. When I asked the rep at the counter about the dolly his response was he didn't know why it was available on the website because they do not have dollys available. The extra fee for the dolly was returned. Upon getting in the truck, the cabin had trash on the floor from the previous user. I returned the truck to the same location. 10 days later my account was charged 4 different transactions for 4 different amounts. I contacted customer service and she notified me that there was a balance due of $32.24 and the system automatically does that to see how much money could be charged. Not sure what that even means but sounds shady. I let the rep know that I was unaware of a balance as I dropped the uhaul off and placed the keys in a box so I did not speak to a rep. I really wish uhaul reached out via phone to let me know of this. Receiving a call of possible fraud from my bank is pretty unsettling. Also charging for amounts other than what is due is fraud in my eyes.

SABRINA J.
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Le client n'a pas laissé de commentaire.

Jinbiao J.
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Le client n'a pas laissé de commentaire.

Marilyn P.
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I had a reservation for a truck with another company (not to point fingers but its for people on a Budget...) when I showed up to pick up the truck they informed me that they had no trucks available. This was 45 minutes prior to when professional movers were scheduled to show up to my house. In a panic, I called this uhaul location. At Uhaul I was treated with a lot of kindness, very quick and efficient service, and they had the right size truck available immediately. The agent even expressed concern about me moving houses despite being very visibly 8 months pregnant. I assured him the movers would do all the work (which they did) but I really appreciated the concern. I hadn't gone with Uhaul initially because I found the website a little difficult to navigate but interacting with an agent via phone and in person was really great, so I regret even going with the other company in the first place. 5 stars, 10/10 customer service, when I move again I will only consider Uhaul

Vladimir K.
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My contract could not be found in a system. I spent more time while search was going on, and got different vehicle

stacey S.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Elizabeth K.
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The clerk at the store was extremely nice and very helpful.

Scott T.
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The uHaul vehicle was in horrible shape and the side mirrors did not work. I did not feel safe driving this vehicle. I would not use uHaul again and would not recommend to a friend.

Sauvik C.
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Not all my reserved equipment was available at the pickup location. I had to call auh a u haul helpline to figure out where I could pick up the rest of my stuff.

Candy M.
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I rented a 15 foot truck specifically for the ramp, however when I got there, the ramp was broken. When I asked for a different truck, I was told that was all they had. I also reserved a dolly when I made the reservation several days in advance, however when I asked about it, I was told that I could only get one if they had one available. The staff was very nice and helpful but that didn't help me moving, very disappointing.

Angelo M.
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Le client n'a pas laissé de commentaire.

Judd W.
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Call me for more info.

Timothy H.
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The van was extremely dirty inside, it had not been cleaned at all. Also, the gasoline tank was COMPLETELY empty. There were only 4 blankets available. The vendors did not wear face masks. They never checked the van with us. I would not rent here again.

Kelli M.
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The process of renting and returning my vehicle was not explained. I didn't realize that I would need to take photos of the truck and when I picked up the vehicle it had a 1/4 tank of gas and when I returned it it had half tank. I was charged $74 for gas when I returned it.

Marva H.
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The gentleman that assisted me was very professional and nice!

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Avery Y.
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Attendant clearly did not show much interest or knowledge in the return process. I attempted to do the return through the app. I was having issues with the app so I called the 1-800 number for assistance. That was totally useless as well. The person on the call at the help center actually hung up on me. The only person that was of ANY help at all was John, who assisted me from the beginning of my rental all the way to the completion. He's the only reason I'd ever use U-Haul again. You should employ more customer oriented people like John. I wish I had a last name for you. But apparently he's somewhere in my local area of Randallstown, MD.

Luis C.
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Le client n'a pas laissé de commentaire.

Jenine D.
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Again, the woman at tje register was friendly, courteous and respectful of my time.

Steven S.
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I was charged $25 for cleaning fee, but I noted that the truck was dirty when I picked it up.

DAWN F.
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Le client n'a pas laissé de commentaire.

NAJIM A.
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Ok

Dung Z.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Theophilus A.
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Le client n'a pas laissé de commentaire.

John G.
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The truck had not been cleaned and there was only a 1/4 of a tank of gas. This is an Exxon pick up location so it should be full. With Covid you would think it would have been cleaned. we had to scrub the inside

paul G.
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Le client n'a pas laissé de commentaire.

Maryam G.
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I drove the u-haul for 10 miles and they have charged me for 20 miles. I even have the photos of the dashboard when I returned the u-haul! This is like robbery!

BONNIE C.
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On-line pickup did not work. So much more efficient in the store. The owner was super nice!

JOSE C.
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Le client n'a pas laissé de commentaire.

john P.
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Le client n'a pas laissé de commentaire.

WAYNE B.
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Thanks for all of the great service !

Mary R.
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Person responsible for taking care of U-Haul not there when I arrived, had to wait. Truck was damaged, and even though it was documented, the long trip in a damaged vehicle (driver's door) was not appreciated.

Brian C.
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Le client n'a pas laissé de commentaire.

natalie N.
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Everything went well. The Manager was awesome!

Andrew B.
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The bed of the truck was dirty and had broken glass scattered in it. Both signs that the truck was not cleaned between customers

ANGELA G.
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Nothing everything was fine

JUSTINE D.
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over charged for mileage

Casey G.
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Easy access and friendly staff.

Thomas B.
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Easy rental pick up and drop off.

Linda W.
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Le client n'a pas laissé de commentaire.

CRYSTAL E.
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Awesome, professional people :)

Mary I.
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The van we rented had a low tire pressure signal as well as said the oil needed to be changed.

Linda D.
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So happy with the ease of making this reservation, the quick and easy pickup and return. Just a very good experience!

Robert W.
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Everything was very smooth

ROBERT K.
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Really appreciated the mobile drop off capability

Jeff R.
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There was a lot of debris in the truck bay and the cabin was gross- black sticky stuff. In the cup holder area. I had to sweep out the bay at the drop off location because the Station manager was going to assess me a fee. He provided me a broom and waited for me to sweep it out. A bit degrading , and frankly in this time of virus spread, no one should be sharing brooms at a gas station. I'm sure the truck was not wiped down or sanitized before I got it.

Laura J.
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Employees at the location were very nice and offered good advice about length of rental. I was very disappointed that the inside of the van was not clean. The cab storage area looked sticky, so I drove with my belongings on my lap. The storage area had dirt/debris on the floor and was very sticky. It was like an open soda rolled all over the back of it, so most of the floor was sticky. So much so that my feet stuck to it. I was moving furniture so I was not happy that I had to load my belongings into a storage area that was going to cause them to get sticky and dirty. The van also smelled of smoke so I tried to limit the time my belongings were in the van so they didn't pick up this smell. My sister had recently rented from UHaul in DE and told me how clean her rental was so I had similar expectations. I will try this location again because of the employee, but will make sure before I leave that the rental is clean. I would have thought that with the pandemic the van would have been even cleaner.

Larry B.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

Jason L.
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I was charged $7 for a dolly which I did not receive. I even inquired about the two dollies (appliance and regular) that I had reserved. Was told they never had dollies and to try a place around the corner. But yet I was charged for a dolly. I haven't had time to call them for a refund as I have been busy moving.

Susanne L.
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Le client n'a pas laissé de commentaire.

shawn B.
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Le client n'a pas laissé de commentaire.

Osama H.
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Le client n'a pas laissé de commentaire.

Debbie C.
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They didn't have moving blankets. I was told they haven't been sent any in months.

David D.
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I really appreciate the guys who manage the Uhaul account at Exxon. Great people

Karene F.
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Service was great. The U-Haul personnel was very helpful with providing my rental. The only issue was the truck itself. The truck made weird sounds at random times when stepping on the brakes. During these moments, the brakes did not work immediately. It especially took place while trying to slow down uphill/downhill.

STEPHEN S.
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Awesome group of guys ! Very fast and efficient! Keep up the good work !

Margaret F.
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When I arrived at my reserved pick up time, I was informed that I did not have a reservation; however, when I called the Uhaul reservation number as instructed by the specific location, they informed me that I did have a reservation but that I had already been deployed with a truck. Turns out they released my reservation to someone else under my name, i.e. some stranger was driving a truck with me listed as the primary driver under a reservation made with my personal information. After a half hour it turns out they had made another unrelated mistake and were able to accommodate my reservation anyways. The truck, however, was dirty with 2 half drunk bottles of water and crumbs in the cab. The folks working at this location did nothing to acknowledge their mistakes and acted as if they were doing me a favor by finding me a truck to rent. The Uhaul regional manager did finally get me removed from the other truck rental that I was not involved in; however, it is concerning that someone could just walk in and take my reservation from me.

Ashish P.
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Le client n'a pas laissé de commentaire.

Herbert T.
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having trouble getting copy of contract and final bill

David S.
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I got charged 24.99 from the customer on top of the 100 deposit and then when my money got returned on 39 dollars came back to me and I'm still missing the 24.99

George T J.
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Service was very polite and professional. Reasonable price. Would definitely use them again.

Andrew S.
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Le client n'a pas laissé de commentaire.

Joshi K.
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Over all very good.

Jennifer G.
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Everything was good

Bradford E.
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Le client n'a pas laissé de commentaire.

Jose C.
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Le client n'a pas laissé de commentaire.

Allen S.
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Le client n'a pas laissé de commentaire.

Luisito C.
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Le client n'a pas laissé de commentaire.

Luisito C.
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Le client n'a pas laissé de commentaire.

Larry L.
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Customer service is lousy. Also they try to rip you off by adding services that were declined, like extra insurance. Make sure you check you're bill before you approve it. The lady then lied, said she couldn't remove this from my bill, but she did after I refused to sign. What a scammer!

Kamilah D.
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I wouldn't recommend U-Haul to no one this is my second time trying to rent from you guys in within a week and both times have been horrible experience's.

kathy G.
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Le client n'a pas laissé de commentaire.

Frank R B.
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Le client n'a pas laissé de commentaire.

drew M.
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The trans seems to be slipping and I was over charged upon returning the truck with a fuel surcharge. I put more gas in it than it had in it when I picked it up and was charged an additional fee for 6 gallons of fuel. Less than please.

Jacqueline A.
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Customer service was outstanding. Great experience. Thank you

Misty K.
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Le client n'a pas laissé de commentaire.

Jeremy D.
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Rear door was broken, it would not go up. Returned to location to get one in working order but the furniture I was moving was already inside the truck with the broken door so I had to transfer everything into the new truck. Upon drop off I learned I was charged for double miles. I will dispute this charge with my credit card company and I will definitely NOT be using U-Haul ever again. You SUCK

Non reviews have been submitted for this location.

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