Évaluations des clients Route 88 Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Route 88 Self Storage

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David R. le

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Le client n'a pas laissé de commentaire.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Lori K. le

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The truck was clean but smelled absolutely horrible. The second I got in, it made me think of the elephant cage at the zoo, thank goodness it was a quick move!!!!

Balaji K. le

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The location was good and the front office staff was courteous. Never trust the UHAUL fake 50$ Guarantee, finally, they will say depends on availability false advertising. They changed my preferred location an hour before pickup which increased distance by 10 miles. The corporate office staff so rude to even explain.

James B. le

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The representative who transacted the pick-up of the truck was very professional, accommodating and courteous. As for not making a recommendation - I tend not to make recommendations.

McKinley F. le

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The woman that took care of us at this location was WONDERFUL. Although, when we went to originally pick up our uhaul there was NO truck there for us. Uhaul did not call me once to explain the situation and that they were trying to move us to a new location to pick up a new truck. Very disappointed in that. We were not sure we were going to be able to move to Georgia.

lisa R. le

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Very happy with my experience at this location

heather b. le

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Rented an immaculately clean Transit Van! Route 88's parking area for the U-Hauls is VERY easy to exit, and then enter again when returning. Conveniently located next to a gas station for topping off your rental. Route 88's office staff are all extremely kind, efficient, and personable :) They deserve "10 Stars" if there was such a thing!

ROBERT D. le

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Everyone was really nice and friendly! Very easy to return with no issues! Awesome service.

Joseph M. le

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This is not meant to be a poor review of the 170 Hillside Drive location, but rather a complaint against the U-Haul customer service apparatus writ large. I waited on hold for close to 45 minutes, made three attempts to access the online help portal to no avail and even began a lengthy and circular chat with a chatbot- all to resolve the issue of having locked the keys in the cab of the truck. Once I finally reached a human person, I was informed, simply, that U-Haul does NOTHING to help a renter who has locked themselves out of the rental vehicle. If this policy had been made clear to me anywhere in the contract or in the fine print on the website, I wouldn't have had to waste an hour trying to reach a customer service representative. In the end, I paid to have a locksmith open the cab. I am sorely disappointed in U-Haul's no help policy for lockouts and the general lack of ease in accessing customer assistance over the phone and online.

Daniel F. le

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Le client n'a pas laissé de commentaire.

ARUNA KUMAR B. le

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Awesome job by Nancy Pérsico (staff member). Really very happy with her well receiving. She explained everything in very detailed about the truck rent. I would like to prefer the same location for next time and also will suggest to all my friends to go to this location only.

Debra R. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

BOB D. le

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Le client n'a pas laissé de commentaire.

deanne o. le

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Excellent service

Nancy P. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Van was in perfect condition and service was very friendly and helpful.

David A. le

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Excellent Service, Great vehicle, Very easy process

TAMMY L. le

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Customer service was very nice and friendly. The van was spotless. Would most definitely rent with them again!

russell r. le

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Le client n'a pas laissé de commentaire.

Nancy K. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

Mikhail V E. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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Le client n'a pas laissé de commentaire.

Lara S. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Adam O. le

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Le client n'a pas laissé de commentaire.

Rebekah P. le

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Le client n'a pas laissé de commentaire.

Polly M. le

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Local Uhaul was great. Someone from another uhaul location canceled my reservation one day before my move. I had to call an 800 number and argue with a rep who said the people at this uhaul location canceled my reservation. I had my original reservation from March 25 and asked why it was canceled when I reserved in advance and was already confirmed. Finally able to get it straightened out as it was an error on uhaul’s fault, and it added even more stress to this move.

Rick T. le

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Le client n'a pas laissé de commentaire.

BARB L. le

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Never had any issues with this location

Christopher G. le

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The ladies were great with providing information and we were able to check out quickly.

Jonathan B. le

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I was told to initial a paper for insurance purposes (since I bought the insurance package). When I went to return the Uhaul I was charged a $25 cleaning fee for the cab being dirty. The paper I Initialed was apparently saying the uhaul was clean but the cabin was never even checked by the girl who had me initial. Even the lady at the drop off location said the uhaul looks like it had many trips to get that dirty. It’s ridiculous that I was charged a fee for cleaning when it was extremely dirty when I picked it up and I didn’t even have anything in the cabin.

Don I. le

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Le client n'a pas laissé de commentaire.

Kristopher E. le

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They charged me a $15 cleaning fee and the van was returned perfectly clean. Just a money grab. Try somewhere else.

jOE S. le

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At this particular location, I can't actually think of anything more that would have to be done. The service I received was excellent. The service folks I dealt with were courteous and cheerful...overall a great experience.

June K. le

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Very efficient & treated with respect

Steven L. le

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A sign on the door or building that says uhaul rentals

TIM T. le

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Le client n'a pas laissé de commentaire.

Brad M. le

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Britney was very helpful and customer focused. I would use Route 88 Self Storage again for sure.

James G. le

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Le client n'a pas laissé de commentaire.

dave f. le

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I always enjoy using this location. The people are always friendly and helpful!

. le

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Le client n'a pas laissé de commentaire.

Jen C. le

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Le client n'a pas laissé de commentaire.

Kristopher S. le

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The staff was super helpful and made sure the truck was ready to go.

Eric H. le

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Really great experience here, the woman on staff was really pleasant, helpful and efficient. If I need to rent again it’ll definitely be from here.

TIM T. le

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Le client n'a pas laissé de commentaire.

MARY C. le

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A great experience overall, staff was great to work with. I will rent again from this location. thank you

George B. le

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Le client n'a pas laissé de commentaire.

David E. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Shook me down over a $25 cleaning fee. Swept the back and now have to dispute with uhaul. Stay away from this place unless you like being cheated.

Russell L. le

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Le client n'a pas laissé de commentaire.

Sheri K. le

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Call the customer before charging them extra for furniture pads not being folded - if the truck is dropped off during business hours. I could not afford to pay $30 extra for the truck “not being cleaned out” after paying $155 to rent it. I didn’t know the truck wasn’t cleaned out when it was dropped off, as I had gotten lost on the way to the drop off location.

Michael H. le

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Le client n'a pas laissé de commentaire.

leslie m. le

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Pricing is high ...

Thomas A. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

DENNIS B. le

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Fix your lock box. We had to pick up our rental truck 3 hours late because we were unable to do the online pickup because your lock box did not work. We were give a "24/7" number to call and not only did nobody answer but we still haven't gotten a call back. Thanks to Uhaul we got a late start on our move which pushed our entire schedule back significantly. Randi in customer support was great but there was nothing that she could do for us. Janine Greer at Route 88 Self Storage was great but Uhaul made it a very stressful and rushed move.

Joanne C. le

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Nothing! Janine was very helpful and made the entire process go smoothly and pleasantly.

Salim J. le

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I recieved a text stating that I was supposed to pick up the truck at Young Brothers and when I got there the guy told me they never had a 17" truck and basically didn't care. I showed him the text and everything. I had to call the operator and was told I would get a credit and never heard anything back about it. I wasted almost 2 hours.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Le client n'a pas laissé de commentaire.

Tricia C. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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N/A

Linda B. le

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The girls were sweethearts

Cheri B. le

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Le client n'a pas laissé de commentaire.

Jodi B. le

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The U Haul dealer at 170 Hillside Drive in Bethel Park, PA, has always made renting a van or truck a hassle-free and friendly experience. The equipment itself is always clean and in perfect running condition but it's the people at this site that makes the experience so very pleasant. There is nothing to improve!

jada s. le

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We use UHAUL frequently, however this location lied to us regarding the truck we rented. They did not go through the same routine that UHAUL locations do with reviewing the truck. This was our first time using a non UHAUL location. This location said we did not clean the truck and charged us a fee. We did clean the truck as we have every time we used UHAUL previously. The staff at this location became disrespectful and told us it doesn’t matter and that their manager was not available. We have never experienced this when using a corporate UHAUL location. We will never return to this non corporate location. We do not trust their business or their character. We would like UHAUL to contact us regarding this experience as soon as possible.

Jason V. le

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Nothing, went as expected, rented truck picked up truck returned truck paid for truck, perfect

June K. le

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Always courteous & professional

Bill m. le

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Jeanine and Nancy are great. They were very knowledgeable and helped relieve some of the stress of moving

MIRIAM W. le

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Janine provided excellent service in both the reservation process and delivery & return process. I would recommend them highly.

Robert B. le

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Le client n'a pas laissé de commentaire.

hieronim p. le

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It was perfect. Very reasonably priced service, staff helpful and polite.

Adam W. le

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Fraudulent cleaning charges.

Nicole B. le

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Le client n'a pas laissé de commentaire.

clark r. le

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the staff is knowledgeable, responsive, efficient, courteous, and much more.

David A. le

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Le client n'a pas laissé de commentaire.

DALE E. le

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Whole process very easy. Great people working here, from the girls who reserved the truck, to the guy showing us how to use it.

deborah m. le

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Le client n'a pas laissé de commentaire.

Joan M. le

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It was impossible to use either your app or website to get the code to get the key out of the lockbox. We were on your helpline for an hour- on hold and even afterwards no one could help. The woman at the site watched us trying for 45 minutes before she finally acknowledged she could assist us herself. And we saw someone suffering the same fate when we dropped the truck off.

Paul B. le

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Earlier hours for pick-up

Brian C. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Greg G. le

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Awesome location. Staff was very friendly and helpful.

Marlene N. le

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this 24/7 service was an absolute blessing to have access to. Please send a list of everything needed at the time of pickup. I didn’t have my ID when I picked it up because I was not carrying a purse while moving stuff and it turned into an issue. Jennifer in customer service was great, but it could easily been unresolvable if I didn’t have a licensed driver with me. The sheetz next door is handy!

Fredwin O. le

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Le client n'a pas laissé de commentaire.

Greg G. le

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Le client n'a pas laissé de commentaire.

Kathleen M. le

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Nothing--everything was excellent. Thank you!

James E. le

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Customer service at this location was excellent. I will gladly use UHaul at this location again

Rommie B. le

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Excellent customer service

Kris P. le

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Le client n'a pas laissé de commentaire.

Antoinette M. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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Ladies in office were wonderful! Our little dog really liked them!

jean k. le

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Le client n'a pas laissé de commentaire.

Stacey P. le

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The 2 women who work there are so nice I will always go there when I need to rent a U-Haul

PAUL C. le

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Very clean, great staff and easy to deal with. Thanks!