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Rachel K
Customer Reviews for Route 88 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very easy process after a debacle with a different U-Haul location. I did not get the lady's name today but she was incredible to work with. thank you!
Thomas CExcellent service à la clientèle. Will come back if ever need a truck again.
Renee HThe staff at this location--especially Monica went above and beyond to make our rental experience positive. I was not completely satisfied dealing with the corporate phone service so decided to go to the location in person. So glad I did. Can't beat customer service like we had with Monica. This component is missing when you call the main corporate number. This location is staffed with wonderful professional people. A true asset.
Joseph JI used the app to check in and to attempt to return the rental. The app worked fine when I checked in. Unfortunately, the app froze during the 'picture' phase of the return. When I reopened the app, I could not find the reservation listed anywhere in the app. Very frustrating, especially since we were pressed for time to get somewhere. I started communicating with a rep via the app before a woman ended up coming out from the UHaul office and I explained the situation. She told me she would handle it. I'd recommend cleaning up the app so it doesn't freeze and lose the reservation.
Gabriel SNothing it's not broken so don't fix anything
Patrick HJanine, U-Haul employee that assisted me with renting a truck was really helpful, patient, and customer friendly. I highly recommend contacting Janine for anyone needing to rent a truck or utilize any of U-Haul services at the Bethel Park location.
Robert KWe rented a 14 ft truck twice in the last two weeks and both experiences we great. We would work with them again. Merci
martin tWent above and beyond to help me.
Michael BGood truck, and service.
JOHN HJeanne really awesome to work with. This was EZ and very inexpensive. Would use this one again in a heartbeat
dan kThe process to rent and return was very quick and easy.
Deborah WOutstanding
John PSuper friendly, very helpful! Great place to rent from.
Mary HBest UHaul experience ever! Super super nice employee helped us make a stressful situation super nice and easy. Only place we'll go for a UHaul in the future!
Jeremy SThe customer service was outstanding.
Michael MMonica and other reps. were terrific. Friendly and courteous. They welcomed me like an old friend and I will definitely tell my friends to use their services. Merci.
jANET GWe were charged a cleaning fee and when we requested the pictures to prove the dirtiness and asked to speak with a manager we were refused. We've used a number of Uhauls and have never been charged a cleaning fee, we felt targeted. This issue remains unresolved
Tamaira RReally great experience. The person who checked me in was fabulous!.
William LThe asst. manager there was a pleasure to work with. She was extremely helpful
MARK QVery efficient operation. Friendly knowledgeable salesperson. The day we rented it was snowing and windy and we had to travel a long distance on an Interstate. The salesperson switched trucks to make sure we had a better vehicle. We could not have asked for more. I will definitely use this location the next time I need a rental.
Bill RMonica at this location is great to work with. She goes above and beyond to take any stress or questions out of the mix. This is the 3rd interaction I've had with her in the past 2 years and all have been good. I would hesitate to go to any other location.
Michelle BExcellent experience. I rented a cargo van, it was in good shape and had low mileage. The woman who checked me out was professional and friendly. I will definitely use that location when next I need to rent a van or truck.
Thomas FThey were friendly, informative and very helpful.
Robert KEverything was great with the exception of the movers helpers but i will handle that issue separately.
karen cIssue with truck - the key was incredibly hard to get out of the ignition. I chatted w help and they told me to try something, which did nothing, then said oh well download the app and wait for roadside assistance. I callled my son and his friend was finally able to get it out - very touchy - he is a professional driver w his cdl license and he even struggled. He finally did. So maybe look into that key ignition? And the chat was no help at all.
Melissa TVery friendly service!
Patrick SIt was a good experience overall. Monica was very accurate and helpful.
maggie dVery hidden and parking isn’t clear
Travis MTotal cost for four hours was over $100 next time I will just rent from home depot
Chad WNothing. Experience was perfect
michalene lThe staff was very professional and very nice. Explained everything in a curious manner. Would definitely use again.
Pamela MStaff was both very efficient and friendly. A marvelous combination. Would highly recommend this location.
Gary SUr website stinks. It could not geolocate my location. Thank goodness the employee showed up early to rent me the van.
Steven PVery friendly and helpful customer service!
Ryan HGreat rental experience. The person, and I apologoze for not rembering her name, could not have been more helpful and efficient. I highly recommend!
TIMOTHY WEverything was great.
Stephen lThe rear loading ramp was stuck and was unable to use for the move. Made lives ten times more diffucult
Eric C