Le client n'a pas laissé de commentaire.
Patrick H
Customer Reviews for Royal Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very Courteous and Wonderful Customer Service💯
TIM SThey overcharged me, did not put in correct info for mileage and gas, was not happy
Angie Kcheck in truck promptly
Treasure LI have yet to receive my receipt for payment. I'm not happy about that.
Vicki eWhen I picked up the truck it was filthy on the inside, it had dog hair all over the inside and it smelled awful. The man at the counter wasn't friendly at all and rude. Now that I'm thinking about it I should have drove my own car, it would have been two trips to make but it would have been cheaper than what I paid for the U-Haul and cleaner
Tara JDidn't have anything assigned when I got there for my mobile pickup. Had to go in. Guy handed me phone and some guy what's like "what do you want?" Like I was bugging him. Told him that there was nothing assigned for my reservation. He gave me an upgrade but charged me for safemove when I didn't select it on the reservation and then the truck cargo area was disgusting and I had to clean it out before I put my stuff into it.
BRANDON LLocation was much further off the beaten path than I had expected. The extra mileage (and time) I used to get there didn't warrant the discount I was given. Again the process to upload photos of truck's condition DID NOT WORK after several attempts. Had to contact service line for help after a frustrating 30 min.
Nancy BSimple process.
jackie bRien
Carroll JVery tight drop off location. Very difficult to maneuver the 26 footers safely. Very courteous and helpful people on that end too.
Thom AThe clerk at the Royal Food Mart was extremely rude and obnoxious. I sometimes stop for gas at the station but I'll do any type of business with them again.
Philip HNeed to inform customers that a 25 dollar cleaning fee will be charged at drop off!! I was not told and saw my email receipt for the charge.
Deitrah LYour truck was ready for me when I arrived. I should have gotten a bigger truck. Very clean and made my move easier Un
Shirley BRepair and clean vehicles The floor was not attached to the floor and caused me to have an accident, make me drop off vehicle while defected and charge me $133 for fuel charges. I want my money back!!
Stephanie BVery friendly and helpful. Rental process was easy.
Ken DI chose not to have the insurance and I was still charged the $14 for it anyway, I will never rent from uhall again.
Larry sBetter communication. A man grunted at me and dialed a number and handed phone to me, no explanation. The man on the phone ask me to take a picture of my license and also the drivers license. Ask where to drop the truck, he gave address and said it had drop box. Truck was returned by movers. Got a call a few days later and said truck was missing. I do not know how that happened. They said I needed to file a police report. I did and the status of the truck is pending. This company seems extremely disorganized.
Judie GCheck the box for cleanliness, have a in person representative on site
TIFANEY DUhaul Team was helpful. I worked for a gas station back in the day where we did Uhauls as well. We always helped the customer hook up the trailers to make sure they were hooked up properly. No help at this location, not sure if this is the new norm. If so, this is poor customer service on the part of Uhaul. He did take a picture once I had the equipement hooked up. Not on this location but for Uhaul. This was not my preferred location. I had to drive approximately 45 minutes from my house to get this equipment. I should be able to drop off ay my preferred location when returning without get hit with extra fees. The equipment not being at my preferred location is not my fault but I, the customer, is penalized. Back in the day, Uhaul would move the equipment around if needed in another location. I am having to rent again, and the same thing is happening. My preferred location does not have the equipment, now I have drive an additional 30 minutes, worse on the way back in a high traffic area. Upon my return, I have to drop off at this location, not my preferred or get hit additional fees, almost $400 for returning to my preferred and nearest location.
Bleu AWhen a customer reserves a U-Haul truck 3 weeks before the pick up date, don’t call them the day before to tell them they can’t pick up in that location and make them drive over an hour to get another one.
Canyon SThe gas station only has parking in the dirt. There's trash all over the ground.
Katy Sfriendly neighbourhood location
BRYAN LHarry was rude.
Jackie Pquick check out .
Kyle EAt this location there was no one to assist with the equipment. No one to talk to face to face. Then I was overcharged on equipment that I only used less than 24hrs. U-haul , please do better with your pick up locations and people interactions.
Pete Cnice neighbourhood store. opens on weekends.long hours. really love it.
Joseph KAmazing people. Amazing service and even better store.
Logan FMake sure to research where the vehicle is before running customers card information for assuming the truck was not returned.
Annie DFast and friendly pick up and drop off
Diane MEmployees were clueless. Only one break light worked on the trailer we rented. Fees were higher than other places.
CLARENCE DRien
stephanie rCould use better / more U-Haul Return Parking. Otherwise this location was excellent in all respects.
Michael WThe location was a convenience market where the clerk was obviously not caring at all about my business or why I was there
Zane HBetter return parking.
Michael WNothing that I can think of keep up the good work thank yall
david wThe back had a leak in the top of the front and it had alot of water inside of it. We had to clean the water up before we started loading our stuff. There were no hand trucks to help load the stuff on the truck. When I went to rent the truck the guy was super nice. When I returned the truck that woman was the rudest person I have ever meet.
Cindy LHave the person more knowledgeable about the process.
Mark BThis person got on the phone and then handed it to me. I did all that was needed and he still did not understand. Foreign language barrier. Need better.
sandy sI had to drive over 30 miles to get an available truck. More trucks need to be brung to the 30605 area for rent.
Shanice Rthe rent on the truck was a little high for the use of the truck for two days was 114 dollars and for that to be local that was to high i think it should be le ss for local and returning local should be cheaper
James SNo improvement necessary.
kisha cThe employee was an hour and 15 minutes late showing up. It put us behind schedule. Also, he didn't give us all the equipment we had ordered.
Gabriel EVery good
Ryley RVery good.
Bryan ALower the price
Russell PVery helpful and great experience. Awesome location.
Charlie PExcellent
Johnson SThis location was in the middle of nowhere and about 40 miles away from the intended pickup location! Although the mileage was compensated by giving me extra miles, it put a damper on things because I had to get someone to ride with me to pick up the truck because I was not leaving my car at the deserted town store. So I would advise this company to try to find locations that are closer for customers.
Katrussa BExcellent.
Wilson NI would use U-Haul again and use the same location.
RANDY MThis is false advertising! The contract was not explained to me especially since the person who rented the truck to me was not there when I returned it. He handled the transaction over the phone. The rental was supposed to be $79 but ended up being $151 plus the $20 I put in for gas! All for anasvertisement of $29!
MELINDA MFirst time all went well
CALVIN SNeed to have better maintained trucks
godfrey wService was good. The guy behind the counter was very helpful and did a nice job. This is a small gas station / convenience store out in the rural Georgia countryside. Old and not terribly well kept.
Steve Mvery nice guy
MISTY BAucun
GREGORY MRyan was great. Waited on me very nice folks. I will be @ Royal Food Mart again. Thanks
susan rI tried to change my pick up location to a closer store. I received an email confirming I made a change, a day later I was called by the other store five miles from me indicating they were ready for me to pickup the truck. Faulty system online? The store I wanted was a half block from me.
Jacob C