Customer Reviews for Royal Oaks Storage
(U-Haul Neighborhood Dealer)

99 évaluations

12121 Westheimer Rd #100B   Houston, TX 77077

(281) 493-3305

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    9h30 am à 2h pm

Services dans cet établissement :

Pour nous contacter

(281) 493-3305

12121 Westheimer Rd #100B
Houston, TX 77077

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    9h30 am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I was charged for a dozen of pads and only received a half dozen. The truck was filthy in the inside and had no option to drop the vehicle off at the nearest location. I was told I could get my Veterans Discount and didn't.

Jack J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dihana L. 
Évaluation :
2

Providing a full tank of gas, a clean truck interior and having the truck ready for pickup at the designated reservation time/date. All of these items would be an improvement. Due to the truck not being ready, my movers had to reschedule me, which delayed me a day, and I was moving hours away.

ASHLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEB ASHTON W. 
Évaluation :
5

All was good, Ms. Hilda, your rep was an exceptional personality. She is good with people and very helpful. My visit was a great one. Thanks

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARSHAK T. 
Évaluation :
5

it was very nice to be treated very professionally Thank you guys.

BENJAMIN D. 
Évaluation :
2

Disorganized, the lady at the front did the best she could,she was kind. 1st when I arrived The service wasn't prompt.I had to wait about 20 minutes before I could get the vehicle. According to the associate at the desk the vehicle that I reserved ahead of time it wasn't available. she told me that I had to wait on another patron to return the vehicle. I brought it to her attention There was a vehicle in the lot The same size as the vehicle I reserved , and she responded with concerns that if I took that vehicle the next patron would be without a vehicle. Because I was already there she agreed to allow me to use that rental she didn't ask me for my card information told me I would not be charged but I was instantly charged when I came back and returned to U-Haul I brought it to attention that they had already processed my card information and charge me the fees that she told me I would initially have to pay for the rental. I was initially charged around $80 or so only to get a notice in my email that I then owed $20 and then it turned into $50

Chelsea J. 
Évaluation :
5

The ladies that checked me in/out were amazing.

Anissa S. 
Évaluation :
5

Everything was perfect at this Uhaul location , Grate customer service and I always rent truck from this location and strongly recommend to all my Frinds

DARSHAK T. 
Évaluation :
3

Nobody was available to receive the truck, we rented in one place and after that the people who rented to us did not wanted to received back.

Carlos M. 
Évaluation :
5

Great service and almost new rental 9' Van

ANDRES G. 
Évaluation :
5

I strongly recommend this locations to all my friends, Manager and his team are very professional ,

DARSHAK T. 
Évaluation :
5

Everything was very perfect and I really like there professional customer Service ,

DARSHAK T. 
Évaluation :
1

I was charged 810 miles when I only used 10 miles. Called to find ur why I was charged this much the guy working there admitted to his mistake and said I would be refunded instantly. It's been 8 hours and 3 additional calls later I'm now hearing I won't be refunded until 3-5 business days. Even though I was told otherwise and will have my pending withdrawals put me in overdraft. I shouldn't suffered because of a mistake the uhaul rep made I'm highly disappointed.

ASHLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARSHAK T. 
Évaluation :
5

I think you're doing quite well. No comments for improvement.

KEVIN C. 
Évaluation :
1

I was charged for something the receipt is not specific and there is no way to dispute it or even speak to anyone. I will never rent from this location again. I returned the vehicle with no damage and I filled the tank up more than what I was given. I'm highly disappointed.

HEATHER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAICHELE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rockie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bianca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHANAR S. 
Évaluation :
4

The accuracy of fuel charges. I was charged for 1,5gallons of fuel and I brought the truck back on a 4th of a tank. How I received it.

TIFFANY R. 
Évaluation :
5

Vehicle might need a tuneup or fuel system needs maintenance.

JORGE E. 
Évaluation :
5

The customer service rep. was exceptionally kind and patient. She is a tremendous asset to this organization, and is highly appreciated.

ORE B. 
Évaluation :
5

Appreciate the guidance of an employee who helped me with my mobile check in experience

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMI J. 
Évaluation :
1

Verification and return process is tedious

Estelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEENA S. 
Évaluation :
5

Customer service was excellent!!!

Angela Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharnette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T. 
Évaluation :
5

The manager at this location was so friendly and helpful. I definitely recommend this place to anyone.

CHUNG V. 
Évaluation :
3

the person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!

ANTOUN F. 
Évaluation :
1

The manager overcharged me for the insurance that I never ordered and he lied about it

GENO C. 
Évaluation :
4

The custumer services was exellent.

RITA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

The whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.

TODD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYANHA B. 
Évaluation :
5

I can't remember her name but she's very friendly and she Has AMAZING customer service best experience with uhaul .

Khari S. 
Évaluation :
5

This location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.

MATTHEW L. 
Évaluation :
5

Gasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.

SUNNY C. 
Évaluation :
2

Lady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.

Javier V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY L. 
Évaluation :
5

Excellent customer service. Answer all my questions

ANA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnalys R. 
Évaluation :
4

More trucks available.

MELISSA M. 
Évaluation :
4

Marcia and Dave very helpful & pleasant

JANISE LA VETTE S. 
Évaluation :
5

The service was exceptional. The only thing you could do is give it for free since we live in a capitalistic society, that is not possible.

michael E. 
Évaluation :
5

Thanks it's Good experience for me

Abdelmohsen A. 
Évaluation :
1

My uhaul battery died! I'm glad I paid for roadside help. The guy who jumped my uhaul battery told me that the battery ha even jumped many times, and that it wasn't my fault at all. Because of that I had to take more time to move and I got charged an extra day! As a person that literally got laid off due to covid and just got a new job with no money and a lot of debt, every dollar counts. Please consider refunding me at least for the extra day charge if not the whole order because I spent hours I could be working (had to push my start date back) because my battery went out when it wasn't my fault! Please help!

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO M. 
Évaluation :
5

Marsha is awesome. She was very friendly, thorough, and professional. She is definitely an asset to your company. She made the process painless. Marsha is a customer-service guru!

Carolyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLIOUS F. 
Évaluation :
1

The young lady at the front desk clearly doesn't like her job! Her attitude was horrible,when I told her I didn't need the dolly she said,” if the seal of it is broken you are gonna have to pay!”. I explained to her that I was going around the corner and didn't need it but she kept bringing up the fact that if I touch it I would have to pay. Her attitude all together was poor! My sister who came in after me so I could use her card said the same thing! Maybe she thought we couldn't afford it or something because she was rushing us! I just hope this improves ! Have a Good Day

kwema W. 
Évaluation :
5

S.O.

Juana O. 
Évaluation :
5

The Manager on Site was very nice and professional!

David G. 
Évaluation :
5

Marsha provided great customer service! She is thorough in her explanation of the services you receive. She's also very kind and friendly.

Melissa M. 
Évaluation :
5

Everything was Perfect!!!

Sade A. 
Évaluation :
5

All good

ANGEL S. 
Évaluation :
5

The representative was very informative on all of the procedure of the contract and on the storage rental ,she was polite and kind I would definitely return to this location . Thanks Vangail Garrison

vangail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anna G. 
Évaluation :
5

In small locations like this don't let 2 people book pickup at the same time. Please space 15 minutes or more between pickup times.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharnette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Great prompt service , keep it up

MARCO P. 
Évaluation :
4

Fill fuel tank completely. My vehicle's tank showed "near full" when I picked it up, but I had to return it "Full". I used the van for 32 miles and ended up filling tank with 6,6 gallons. I seriously doubt that the vehicle consumed 6,6 gallons of fuel in 32 miles.

DANIEL PATRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAKE E. 
Évaluation :
5

Rien

LAMARCO F. 
Évaluation :
5

Very helpful staff , great location, fast and accurate ????????????

Wisam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

Last minute rental I was treated with respect and made me feel comfortable

Tina R. 
Évaluation :
5

Sales person was outstanding! Thank you!

Ana B. 
Évaluation :
5

s/o

Angela B. 
Évaluation :
5

Excellent Customer Service. Would Recommend.

Patricia B. 
Évaluation :
5

you did a good work thanks

MAGDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra S. 
Évaluation :
5

Rent packages for a discount rate

Alejandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eyris A. 
Évaluation :
5

Marsha was great! She's always so pleasant and happy, not to mention she super fast. Always in and out!

Felicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

there should be a sign to indicate where the lock box is in order to get the key out. the building was closed so it took me a while to locate the boxes

terrea P. 
Évaluation :
5

Marcia was very helpful and friendly. I wouldn't want to rent from anyone else. Amazing customer service for sure!

Cheryl H. 
Évaluation :
3

Charged me several times and no one could answer why.

Bianca Y. 
Évaluation :
5

The lady that rented us the uhaul was amazing nice and knew everything next time someone needs one I would be recommending uhaul because of her.

jose M. 
Évaluation :
5

Great location. They had the van I needed for my move. Check-in was fast , but the return with the web app was great. Fantastic use of technology to increase customer satisfaction.

ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey P. 
Non les évaluations ont été soumises pour cet établissement.

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