Mr. Robbie and his son, Chris are wonderful. They were there at this location in Royce City. The first time that I had to bring a pick up equipment and drop off equipmentReginia D.
Customer Reviews for Royse City Hardware
(U-Haul Neighborhood Dealer)
Pour nous contacter
Royse City, TX 75189
(I-30 and Fm 548)
Services dans cet établissement :
- Lun.-sam.De 8 h am à 4 h pm
- DimancheDe 1 h pm à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The equipment ordered on the rental agreement was not available at this location and I was not told it wasn't available until time for pick up. Do not recommend renting additional equipment online as they do not tell you if it will be available at that location or not. I was not happy with this service by u-haul.Logan D.
Man at the front desk was rude and deceptive, did not explain the equipment rental process, miles, fees, handed me the keys to the truck and told me to go look it over but don't git anything when your backing it out.Michelle S.
Le client n'a pas laissé de commentaire.Cherie E.
Le client n'a pas laissé de commentaire.CHRIS B.
Stop the U-Haul service!!!Eric R.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Michael J.
CUstomer service was outstanding. Chris and his dad were easy to deal with, helpful and kind.KRISTI G.
Le client n'a pas laissé de commentaire.Delia O.
Le client n'a pas laissé de commentaire.Tin Wa T.
Le client n'a pas laissé de commentaire.Karissa C.
Le client n'a pas laissé de commentaire.Bryan H.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Erika G.
Le client n'a pas laissé de commentaire.DOROTHY J.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Isabel G.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.MATT C.
Keep up the great serviec!Grayson H.
Le client n'a pas laissé de commentaire.patricia B.
Le client n'a pas laissé de commentaire.James P.
There was only one man that could do the computer things for rentals. He was very slow. The truck I was assigned had a headlight out driver's side windshield wiper blade needs to be replaced. I turned wipers on to clean windshield (which was filthy) and the blade didn't clean driver's side. I couldn't see during sunset so had to stop and clean windshield at gas station.LaDonda C.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Glenda K.
Very nice Father and son team. Made me feel at home right away. Mercilesley J.
Had to park the truck in an are that was extremely wet and muddy making it difficult to take the necessary pics AND U-Haul overcharged me!!PHYLLIS P.
Le client n'a pas laissé de commentaire.fred N.
Very friendlyBongani M.
Quick check in and check out. Clean, well maintained vehicle. Excellent service à la clientèle.Heather B.
Le client n'a pas laissé de commentaire.Mercedes B.
I brought the trailer in on Sunday, so I saw no oneWilliam R N.
Le client n'a pas laissé de commentaire.tonya M.
Le client n'a pas laissé de commentaire.Claudia H.
I was charged $ 101,4 and an additional $ 29.40.I went back to the rental place .The owner told me to take this up WITH UHAUL. I tried to explain to him, but was rude .So I be CALLING UHAUL regarding the extra $ 29.40, it was already calculated in the $ 101.40.MARIA H.
Le client n'a pas laissé de commentaire.Bryan T.
Very friendly and expediate service!Manuel J.
Le client n'a pas laissé de commentaire.Michael B.
The manager never said that I would need to fuel the tank afterwards, then verbally ridiculed me when I didn't. He was rude, sarcastic, and a smart ass. I will never use this location again.Gregory N.
Le client n'a pas laissé de commentaire.BUFORD W.
Le client n'a pas laissé de commentaire.Anna F.
I was told they did not do Uhaul work after 4pm though their website info says 6pm. Overweight attendant refused to lift trailer off the hitch or unhook trailer. I was also told he would charge me $30 to fold the blankets.Herold D.
Check in was easy and the truck was parked in an easy accessible location to pull out of. However, bone of our appliances were in the truck when we arrived and the were not open.Kimberly Z.
Le client n'a pas laissé de commentaire.Danny L.
Le client n'a pas laissé de commentaire.Rene D.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Morand H.
The owner was very kmowlegable and very helpfuldavid D.
Le client n'a pas laissé de commentaire.AMY F.
Le client n'a pas laissé de commentaire.Kelly H.
Dirty vehicle, forgot dolly, was rude when we returned for dolly, no fuel in vehicle, won't be using uhaul again ever. Got no compensation for this which is just wild to me honestly after u guys almost cost us to miss signing for our title....thanksShane G.
Guys were very friendly and helpfulJOSEPH K.
Uhaul could do a considerably better job at having their rentals closer to selected pick-up location, or offer a refund for miles driven to retrieve a trailer. I reserved a trailer a MONTH in advance and was to drive approx. 5 miles to get it, until rental date... 20 miles one way to get the reserved trailer. -POOR business Uhaul, poor. In regards to my pick-up location; I appreciate the customer service at this location. They understood Uhaul added 30+ miles onto my retrieval of this trailer and apologized. **Uhaul should pay for miles that I had to drive in access of where I chose a pick-up location** This location loaded my trailer for me, informed me of typical noises that occur with this trailer and updated my return location to be much more convenient than the one Uhaul assigned to me.Leora B.
Le client n'a pas laissé de commentaire.BYRLE D.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Jen B.
Le client n'a pas laissé de commentaire.gary M.
Le client n'a pas laissé de commentaire.Georgia Y.
Le client n'a pas laissé de commentaire.Ben W.
Le client n'a pas laissé de commentaire.Jesus B.
Very helpful and quick.George S.
All went well. Truck worked great with no issues. I loved that we were able to return early when it wasn't normal business hours. We didn't expect that to happen and was nice to go ahead and return it early.Tammy P.
It would've been fine ever get an order right first timeHERMAN S.
Great experience! Easy checkout and checkin. Friendly staff. Great equipment. Simple process!Richard P.
Le client n'a pas laissé de commentaire.Cathrine M.
This location was fine but the first location I rented from who gave my truck away costing me over $500 and moving fees I would never recommend u-haul and has ruined my experience with this company I will never rent a single vehicle from U-Haul again. You guys only offer me 50 bucks for your screwup. If someone makes a reservation weeks in advance I suggest you call them before you give their truck away the day before.Ryan G.
U-haul continues to be the worst large scale company I have ever dealt with. No truck was available for my scheduled appointment, drove up and was informed that the guy didn't plan on dropping my scheduled truck off until that night. Was told to try other U-haul locations. Gave above average to the location because the working staff were pretty good guys, but if I could rate U-haul as a company I would give a zero out of ten.Michael S.
The employees were kind and helpful. The trailer was not clean. I had to vacuum the inside of the trailer before use.CALEB G.
Le client n'a pas laissé de commentaire.Courtnie W.
Excellent service very nice man there is more they could have doneBelinda R.
This was by far the worst experience I have ever had with uhaul. My reservation was changed three times and I ended up going out of my way to get a truck. No blankets, doles or even straps to secure my things. May things got damaged because they were not strapped. I had to move out of my house yesterday and couldn't get a moving truck last minutes with another company. Very poor customer service and no regard for customers like me. I hope I never need your service againDelphine C.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Pierre N.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.Robert M.
Lock box code did not workBilly T.
Le client n'a pas laissé de commentaire.Massud R.
Ordered Dollie's (2) didn't get any, called customer service they said they had none all the way to Dallas I ordered in advance so you should have gotten them to the location you switched me to , or at least original location. Hardware store was amazing , but def uhaul fail ! I pre ordered them for move , at a minimum you should have told me so I could go buy one at lowes ! Made moving horrendous not having itEric S.
Did not have the equipment they allowed me to pay for.Jonathan L.
Le client n'a pas laissé de commentaire.Bart W.
Le client n'a pas laissé de commentaire.Guy L.
No one called to tell me that the dolly that I needed wasn't in stock until after I picked up the truck and had to call myself. The guy mentioned that he was aware of this the day before picking up the truck but yet no one reached out.Regine C.
Le client n'a pas laissé de commentaire.Brenden L.
Le client n'a pas laissé de commentaire.ROBERT R.
My reservation was changed, through no fault of my own. I received verbal authorization to drop off at a location of my choice, then I was charged for changing the location!!! That is theft, and it is not right.Brian H.
The pick up was easy as could be. Great staff at location.Jaime E.
Le client n'a pas laissé de commentaire.Daniel C.
Not a lot of interaction with this location. Employee did what was needed and was quick and efficient.LONNIE S.
Gas was near empty. Poor Customer Service. Lock on back of Uhaul that they did not know combination for, and I had to sit and wait while they made several calls. No pre-inspection for truckKristen R.
Le client n'a pas laissé de commentaire.Stephen S.
My problems had nothing to do with the location, it's the fact that neither the automated pick up and drop off process (the software) just plain didn't work.Michael M.
Le client n'a pas laissé de commentaire.Dave C.
friendlier customer serviceChristy S.
Le client n'a pas laissé de commentaire.Dave C.
Le client n'a pas laissé de commentaire.Edgar Y.
The customer care and service at this location IS EXCELLENT!!!Hindra V.
Le client n'a pas laissé de commentaire.Nicholas W.
Le client n'a pas laissé de commentaire.ALAN P.