The equipment failed during use. The door would not close properly on the trailer.
Richard H.
Customer Reviews for Royse City Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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10/10
Zayla B.Excellent job!
April P.All good
MARK R.Customer service was great everything went smooth and great!
Jose A.Ours was an after hour drop off, but the location was well lit and easy to finalize the return.
KYLE L.Good guys
franklin H.All was great!
DOUGLAS V.Representative was rude, not professional at all, talked bad about the company to every customer and was confrontational. I am in customer service and manage 40 coworkers and I would never allow anyone to represent my company with this individuals attitude.
Ronald W.The guys in Royse City were helpful and great to do business with.
Forrest C.Great and fast service.
Misael M.The truck was received with a bent frame or alignment issue. It road somewhat sideways when going straight which cause it to catch the wind more than it should.
Nathaniel C.Owner was great. Personable and gave great advice.
Charles M.Nothing this location is the best.
Howard S.Thanks Royse City Hardware, Excellent CS
Lowell M.Everything was great!!!
Lana F.Friendly service.
Riley B.Very friendly and fast. Thank you
Sacorria F.Ronnie and his wife were very helpful and friendly.
John M.The guy's that work there were rude not if it was that we're black Americans. Me and my wife tried to make light of them taking their Sarcasm Remarks.
LaShonda J.Nothing. Keep up the good work. Thank you for your help with this move.
Matt V.These guys were great. The first truck we got had a broken windshield wiper so they immediately switched us into another one. This one had a headlight that was out and there was really nothing they could do about it as most places were already closed. So I called uhaul and they had someone come out and fix it. It took less than 2 hours from discovery to repair. We were good to go the next day. Also, Royse City Hardware called to check on us. I really appreciated that. Two thumbs up!!
Teena H.The older gentleman that checked me out when returning the U-Haul had a terrible attitude and was no help whatsoever. I will be calling customer service as well to let y'all know how bad of an experience this was. I will never use U-Haul again, and I'll make sure and let my family and friends know of this experience too.
Brittani S.Robbie was most helpful and patient with me as I am a woman who doesn't normally rent trailers and am unfamiliar with what was needed on my part. He took time out of his day to explain to me the proper procedures for hook-up and returning the trailer after hours. He was very helpful and professional.
Karen R.Uhaul has NO business sending me txt msgs after 6 hrs stating my rental is due back. Only AFTER I returned the trailer did I learn it was nonsense and that my rental was for 24hrs like i thought i paid for. Very very poor decision on uhauls behalf. Its deceptive. I will rent from your competitor to finish my project now. Waste of my $$$.
Chuck T.Very friendly and helpful
Cody K.The employee was very helpful. He helped me with anything he could. Very common sense employee. Good vervice!
tony L.Rob and associate were friendly and very helpful. Thank you both.
edward S.U-Haul computer system was down and paperwork had to be completed manually. Took forever.
DAVID O.Very pleasant and knowledgeable.
Terrie S.Excellent service à la clientèle
jonathan P.We will continue to use our neighborhood store.
Scott L.Service rapide et convivial.
Nichole H.The equipment could be in better condition.
Gregory D.Better running trucks,
Stephen S.I had found a really good deal and he was shocked. He called corporate to verify. After that all was fantastic and the gentleman renting it to me was very nice.
Monty P.Needs more parking
Jeremy B.Trailer was dirty, hitch is wore out and needs replaced. I was very concerned that it may come off the truck when empty.
Richard F.They were very helpful and it was a pleasure to do business with them.
Kevin B.Truck was old and should be retired.
Robert B.Nothing. It was reasonably quick and easy. We did upgraded to a larger trailer at no extra charge, due to an emergency situation .
RODNEY F.Nothing, grateful for the help!
Anna T.The inside cab was clear, but sticky goos and fluids were all over the place. Got my hand in one accidently! I just hope it was a candy bar....
Kent M.They were very friendly and helpful, They were open, when several others were closed.
Kathy W.Keep smiling!
return F.If you'll notice, this was not the location we were told to return the trailer to. The location we were given to return the trailer to refused to take it. I tried to call them at the number given on my email and got no answer. Then, I tried to email them at the email address give on my email and it was undeliverable. Not only did they refuse to take the trailer but were very rude about it.
Tim C.