Called 1 week before all was good called day of 2 hours before pick up got there and had 1,5 feet of snow and ice on the unit and had to clean it off myselfLee S.
Customer Reviews for Russs Auto
(U-Haul Neighborhood Dealer)
Pour nous contacter
Medford, WI 54451
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 4 h 30 pm
- SamediDe 8 h 30 am à 12 pm
Heures d'ouverture spéciales
- 1/28/2023 - 2/6/2023: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Google maps doesn't take you to this address. It takes you to an abandoned house about 2 miles away. I finally called the business and they gave me directions. Uhaul did not refund my money for not receiving the appliance dolly and packing blankets and wants me to pay an additional charge for mileage which is less than the rental for what was not delivered.Tom S.
Le client n'a pas laissé de commentaire.Shawn A.
Le client n'a pas laissé de commentaire.Daniel G.
The guy never came out when we where there just told us to put the key in the truckLisa F.
Le client n'a pas laissé de commentaire.Luljeta S.
Le client n'a pas laissé de commentaire.Ricky R.
Le client n'a pas laissé de commentaire.Linda C.
Very confusing at night. Where to park??? Stuff all over the place, trucks, trailers.....Ted J.
Very helpful and courteous.Tran B.
Le client n'a pas laissé de commentaire.Gwen K.
Le client n'a pas laissé de commentaire.Karen F.
Le client n'a pas laissé de commentaire.Damon B.
We requested a 20' and only got a 15'. When you reserve a size you should at least get that. There is a reason you want or need that size. We we're told that we would have to take what is available I just don't think that right. Like I said when you request that size there is a reason for that size. We we're not able to haul everything we wanted. However, the representative was very friendly.Jenny N.
The folks there were very kind and worked with me on a weekend pick up and drop off to better suit my needs. Everything worked out wellChristopher T.
Le client n'a pas laissé de commentaire.larry K.
Le client n'a pas laissé de commentaire.Bobbi P.
The trailer assigned to me was picked from a nearby dealer and Russ worked with UHaul traffic to get me reassigned to another trailer so I could complete the rental.GREG L.
Le client n'a pas laissé de commentaire.Ronald H.
Truck had a bad fuel vent making it difficult to gas up and had to fill very slowly at a trickle like pace to avoid early shut off. Bad alignment and front tires were bald. Lenor was very nice and accommodating to our equipment needs. Excellent service à la clientèleKyle M.
Le client n'a pas laissé de commentaire.Toby A.
Le client n'a pas laissé de commentaire.Doug E.
Le client n'a pas laissé de commentaire.Edward M.
Very helpful and friendly folks made the process easy!!Jason W.
Le client n'a pas laissé de commentaire.Lenore G.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.DOROTHY J.
Very helpful in giving me a call back early in the morning to let me know the truck would be available. It was a very last minute request for a truck and she still helped make it happen! Merci.Rachel K.
Trying to plan ahead and securing a rental weeks ahead is very painful. Corporate person that talked to me was very rude, threatened that I may have to travel 100 miles or more to pick up the trailer. Every question I asked their response was "Do you want me to cancel the reservation?". I would say no, but this is very hard to plan with out knowing for sure that I have a rental secured.Joan D.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.Pauline R.
Le client n'a pas laissé de commentaire.CHRISTIAN S.
Le client n'a pas laissé de commentaire.Kimberly K.
Wet dog food left on floor of trailer so it smelled like puke.Lisa B.
Le client n'a pas laissé de commentaire.Don A.
Le client n'a pas laissé de commentaire.Sue Y.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Kevin G.
The check in did not go through. Not the fault of the location looks like it is something I. There U-Haul system.Stacey K.
Drop off Location could be open on SundaysRobert Z.
Le client n'a pas laissé de commentaire.Stephen B.
The contact person at Russes auto wanted to get a hold of us but did not leave a voice message. She tried calling from a number that wasn't associated with Russes auto. We could've been there earlier, but didn't know they opened early.Brad G.
Le client n'a pas laissé de commentaire.peg P.
Le client n'a pas laissé de commentaire.TERRY K.
Everything went great! I did save time by filling everything out online ahead of time ! Thanks! IMARTY S.
Le client n'a pas laissé de commentaire.kevin K.
Le client n'a pas laissé de commentaire.Michael P.
This is our 3rd experience with Russ's Auto for Haul services, and it has been frustrating each time. There is one lady who handles it. She is very part-time, and impossible to get ahold of without leaving a message, which she will return the following day. At the time of reservation, it stated that someone would call me by a certain time the next day, but I had to call them and then wait for a call back. When we arrived, she wasn't there, and we had to wait, when we were on a time constraint - MOVING DAY!Joshua A.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.Jeff U.
Le client n'a pas laissé de commentaire.robert H.
Only drive vehicle 11 miles and was charged for almost 70 miles!!! Grossly overcharged me not impressed!!!!Melissa G.
It would have been nice if they would've been plowed out, truck was stuck took a little bit to get it out, the people were very Friendly Just seemed like It was more than they could handleRandy S.
Le client n'a pas laissé de commentaire.Rich W.
Le client n'a pas laissé de commentaire.Kent P.
all was very good.very pleasant peopleSteve K.
They were very helpful.MARY S.
Everything was done well.Donald F.
Nice way to get large items home.MARK G.
Le client n'a pas laissé de commentaire.Michael B.
Speedy, in and out on pick-up and drop-off.Joseph L.
Le client n'a pas laissé de commentaire.Dallas S.
Le client n'a pas laissé de commentaire.Paul O.
It was after closing, but no problem dropping it off.Annette K.
The pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.Rick E.
Office is very cluttered and dirty.Matthew H.
Keep your equipment in top shape. It was a very pleasant experience. ThanksDENNIS L.
Great service.JODI M.
I reserved it to pick up in Stanley, so not very happy that we had to drive 40 miles to pick up the truck in medford. Then the guy had no idea how to do anything (because the lady who usually took care of Uhaul stuff wasn't there) and couldn't even print a receiptDeb T.
Trailer was a dilapitaded old wreck. Rear door was spreading rollers and other parts all over the trailer.Kent P.
Le client n'a pas laissé de commentaire.matthew H.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.JENNIFER H.
Le client n'a pas laissé de commentaire.edgardo B.
I have used this location 2 times. The first time the address given on the contract was N1988 Hwy 13 Medford Wi. I used my GPS to enter the address and was taken to Walmart in Medford. I looked behind Walmart and then drove up and down Medford looking for a U-Haul. I eventually called U-Haul and the person pulled up a Google maps to help me get to Russ's Auto. Russ's Auto IS NOT in Medford!!! It is in Stetsonville WI The econd time I drove a different quicker route and didn't waste time looking for U-Haul behind Walmart and driving up and down Medfords main drag. Also. The phone number for Russ's auto does not have a message machine. It is Russ's "shop" number. So, when I called Sunday after hours to leave a message that the Tow Dolly is in his lot, I could not leave a message! The next day I called a second number for Russ's Auto. Please correct the address and phone number so that future renters don't drop off the U-Haul in the Walmart parking lot at N1988 Hwy 13 Medford I would not recommend this location until these issues are correctedJim R.
Le client n'a pas laissé de commentaire.Janelle K.
Le client n'a pas laissé de commentaire.Robert E.
Total dump that I dropped the uHaul at. Basically a repair shop with abandon cars everywhere. No clear place to park truck.Michael S.
Le client n'a pas laissé de commentaire.anita C.
Selection was limited but I did get a larger uhaul for the same price for the equipment that I did request.Victoria C.
Le client n'a pas laissé de commentaire.Kerry B.
Le client n'a pas laissé de commentaire.JESSICA P.
Le client n'a pas laissé de commentaire.Jacob C.
Le client n'a pas laissé de commentaire.DAN L.
Le client n'a pas laissé de commentaire.PETER R.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.pete J.
Maybe have this location have a rep that knows how to use a computerANDREW K.
They were very accommodating, and went out of there way from pick up to return to ensure I had everything I needed.DAVID S.
Le client n'a pas laissé de commentaire.TODD H.
Great rates and had what I needed. Small town feel and charm.TODD H.
Le client n'a pas laissé de commentaire.LYNETTE P.
Le client n'a pas laissé de commentaire.Joe N.
We were supposed to be able to get the trailer by 9 am on Saturday...but did not actually get it until almost 3 pm...due to it not being returned in time.Betty B.
Le client n'a pas laissé de commentaire.todd T.
Lenore was very friendly and helpful. Renting the truck helped us move our things faster than we anticipated.SUE S.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Zoe S.
Dropped off on a Sunday, nobody was around.Keta P.