Customer Reviews for Rydbom Express Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rydbom Express Inc

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Ryan M.
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The truck could have been a little cleaner with the Coronavirus going around. I brought stuff to wipe it down for myself but just was a concern with the virus going around. Thanks

Sean B.
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Customer did not leave a comment.

Sean B.
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Allow cash transactions. I couldn't pay cash,10.60, to rent appliance dolly.

Natasha S.
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Customer did not leave a comment.

Monica R.
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After pickup we started losing and discovered left over items from previous use. A door to a tv stand and some old birthday cards. We were required to dispose of them!

ASHELY F.
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Customer did not leave a comment.

Ken K.
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The customer service at this location was poor. They did not check us in properly, nor out in a timely manner. We ended up getting charged for a late rental return, which was not the case at all.

Joshua N.
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The mileage was not recorded correctly for prior customer. I used less than 5 miles and was likely 2 miles yet as the mileage was not verified by myself or uhaul location I was billed for 60 miles. This location is in middletown and I moved from middletown to middletown. No side trips no reason to be wrongly overcharged other than my error in not checking mileage when I took the uhaul and the uhaul location being wrong in not managing there uhaul fleet accurately

Thomas R.
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Customer did not leave a comment.

Curtis L.
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Customer did not leave a comment.

EXCEPTIONAL M.
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Customer did not leave a comment.

Tammi O.
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Customer did not leave a comment.

Ernest O.
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Customer did not leave a comment.

Christopher S.
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1. They didn’t have the 26’ foot truck we reserved, so we had to go down to a 20’. 2. When we arrived the night before to pick up the truck, as scheduled, they didn’t have it. 3, The guy inside said that the next day, when he came in at 3pm, he would give us a discount for our troubles. That didn’t happen. 4. U-Haul customer service said they gave us a $50 credit for the mix up. They didn’t. 5. We did finally get our truck the next morning, at full price, but they didn’t have the furniture dolly that we had also reserved ahead of time. 6. Customer service is supposed to call us back about the now open case on the matter. We’ve heard nothing yet.

Kevin A.
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Don’t have an unhooked dolly in the truck when it costs to rent the dolly. I had my own dolly and the representative insisted on me leaving it in there. It would’ve been in my way and I’m glad I resisted his insistence. Customer service needs improvement.

Bruce G.
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Staff was very friendly and professional during the rental and return of the vehicle.

Robert G.
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Truck was damaged then I had to explain when I dropped it off I didn't cause the damage even though I had pictures during pickup of the damage.

Kacey C.
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I need a refund I returned car on nov 39 not dec 4. I need a refund.

Erik S.
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Customer did not leave a comment.

Patricia G.
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Customer did not leave a comment.

Sarah R.
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Customer did not leave a comment.

John K.
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Wish they had more variety of vehicles to choose from.

Emily R.
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I had trouble when I returned the truck because I locked the truck, then put the keys in the box, and THEN tried to check out in my phone. When I was panicking that I could see the odometer to verify my mileage, I called the main number and the guy who answered said he’s take care of it for me. I was relieved! Great customer service!!!

Troy C.
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Everything was flawless and easy as could be.

Anthony P.
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Customer did not leave a comment.

JoAnn F.
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Everyone very nice and pleasant

Jenna T.
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You guys were great. It was a very easy move thanks to you. Keep up the good work!

Lynn M.
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The equipment was clean and in good condition. The staff was pleasant and professional. And the price was reasonable. Recommend this location highly.

Kordell C.
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The truck made weird sounds when driving it and it made us question how safe it actually is.

Thomas P.
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Customer did not leave a comment.

David K.
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An excellent overall rental experience that helped us with our moving needs. Thank you.

Michael R.
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Slightly better informed staff as the young lady that did my check out was not very familiar with what was included and how to ring up the transaction.

suleyman C.
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The service rep. was extremely unfriendly. First,I got a truck, before I got in, I checked the surroundings and found out that the mirror was broken! I went inside to talk about it, and the rep said “ yeah, we know, we have it in the system”. Can you imagine how dangerous it could get!!! Guess what after driving 2 miles the mirror came off! I had to drive back without my right mirror to get another vehicle. I got a can this time, which smell live stock, terribly, very hard to breathe inside. When I got back,I could not check out through the app. Can you guess why? Because the rep gave me the paper work for W1565 where I drove W1564! I dont even know what would happen if I was in an accident or so! Definitely try to avoid the services again, if I have to I will go to different location

Nancy K.
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Great customer service. Always friendly and polite.

Ed L.
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Customer did not leave a comment.

Carl M.
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Staff was super helpful. Great location.

David F.
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good

Rene G.
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Customer did not leave a comment.

Diego M.
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Customer did not leave a comment.

Nancy K.
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It is great to work with the staff at this location. Always helpful and pleasant.

Michael D.
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The truck we were provided did come with some damage to the side and we were only provided 10/12 moving blankets we rented, but uhaul did not attempt to charge us additionally for either.

Michelle Q.
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We usually rent from the Hershey location but we are more impressed with your customer service!!

Carl D.
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I explained what happen when I picked up the truck in Wisconsin and the lady was very helpful. A much better experience.

EXCEPTIONAL M.
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Customer did not leave a comment.

SAL H.
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The young man I interacted with was clearly having a bad day. He showed no warmth or interest at all. Never made eye contact and said that I have to pay extra because I was a day late. I communicated that I picked up the truck this morning and that it was impossible for me to be late. He said his information says so and that I will be charged more. When I said I can show him confirmation, he did not care and complained that the computer has not been working all day. Sure I get that things like this happen, but there was no compassion or concern. He was not trying to be solution oriented or apologetic for a possible oversight. I by no means want to get him in trouble or fired but some coaching would be helpful for him so he can become customer focused. Other than this the location was fine.

Gregory W.
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The truck had broken glass in it - we had to clean it out before loading truck with books for the book sale.

Richard G.
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Customer did not leave a comment.

RUIKANG L.
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Customer did not leave a comment.

Jose C.
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You all have come along way!

Nancy K.
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Doug is always pleasant and helpful. Thanks for the great customer service!!!

Mircea C.
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Excellent service and equipment! Keep up the good work! Thank you.

Ryan B.
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They didn't have a Uhual available when I went to pick it up at the time I reserved, then when I dropped it off they were trying to charge me for 2 days (had it for 5 hours). One of the employees was very rude and came across as racist. Absolutely terrible customer service and they try to scam people.

Jeff S.
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Customer did not leave a comment.

Craig D.
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Horrific experience. Called by Joann on 8/30, said no trucks in Palmyra for my 8/31 reservation, told to p/u at Middletown the evening of 8/30, the young man who waited on us was unprofessional, argumentative and highly defensive. This occurred on 8/30, about 7:45 - 8:00 PM. I asked to speak with his supervisor and responded that no one was there. I asked his name and he refused to provide it. On 8/31, we went to Lebanon U-Haul at 6:55 AM, spoke with Brandon Gibble, he called and then said a truck was waiting for us for an 8AM p/u in Middletown. Therefore, we finally got it and appreciated the service Brian Gibble provided. Very unpleasant experience. Dr & Mrs C. Debinski, 74 Longwoor Dr., Mechanicsburg, PA 17050 [new address] (717) 838-2737.

Sierra D.
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The person that helped us at the counter not only didn’t give the truck size we reserved for online but we had to have the truck back by 10. This doesn’t make sense since uhal contracts are suppose to be for 24 hours. He then proceeded to say that even though someone need it tomorrow by 8 if we returned it later than 10 we are going to get hit with fees. I am very unhappy with the service that was provided. I don’t recommend this location what so ever.

Mark G.
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Customer did not leave a comment.

Dennis T.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Jeff C.
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Customer did not leave a comment.

Syllina M.
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Get more workers! Get the stacks of boxes out of the walkway inside store! Suggest useful items to customers! Get your mobile pickup fixed!

Ronald N.
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Because the pick up delays, my move started late, and I had to put the keys in the drop box.

Robert F.
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Customer did not leave a comment.

Sheila P.
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Air conditioned vans

Laurence W.
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The staff was very friendly and accommodating and professional. It was a pleasure to get our uhaul 9' caravan to move our household goods to our new home. Wonderful service by all.

Holly P.
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Customer did not leave a comment.

WAVERLY P.
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Not the locations fault. I was switched to this location at the day before pick up and the equipment was brought in from another location. The car dolly had a defective ramp the caused damage to my cars front bumper and I was not able to use it to transport my vehicle.

Christopher F.
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Customer did not leave a comment.

Nicholas P.
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Customer did not leave a comment.

Norman G.
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No improvement! Ease of online confirmation was great. Quick in and quick out service!

Amy L.
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Customer did not leave a comment.

michael F.
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I had to switch my pick-up location because I do not use a smart phone. I prefer to deal with people because I can ask them questions if need be. I cannot do this with a smart phone. When I made my reservation, the service agent should have ask me if I was ok with this. I was already on the road from NY to PA when I found this out. When I arrived in PA, I was able to contact this office and the gentlemen there was able to transfer my reservation and accommodate me at his location. When I arrived for my pick-up, all was ready for me, all questions answered, a few before I even got to the end of my question. I was VERY HAPPY with his knowledge and helpfulness, as I was very nervous..A REAL PRO!!! I hope you let this office know what a great job they did.

linda J.
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Truck would shift by itself, when going up or down hill. Had to shift manually into neutral then back to drive, otherwise stuck in third gear. Dangerous to drive! When I complained to rental company, they said it was not their responsibility, but I heard an employee state, that is the truck we have been experiencing problem with, ( so why was it rented to me?????)....

Vladimir V.
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Customer did not leave a comment.

William C.
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The staff was great as they worked with me on a daily basis to fulfill my needs. I ended up renting the van for an entire week on a day to day basis because my needs kept changing. they made it easy and were happy to help me. A big Thank You to the Middletown, PA location !!

Abraham C.
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Customer did not leave a comment.

EXCEPTIONAL M.
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Customer did not leave a comment.

Anthony H.
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Customer did not leave a comment.

brent L.
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Customer did not leave a comment.

stephen R.
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modernize the trucks. (this one had crank windows, mirrors have to be adjusted my hand, no usb ports) very comfortable ride clean. good condition

David W.
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Customer did not leave a comment.

doug G.
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Dougs store is the best Uhaul dealership out of all of them in the Harrisburg area

paul B.
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Customer did not leave a comment.

ray D.
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Multiple business operate out of this location and they need a better way of keeping an eye on the U-Haul counter. No one realized I was in the office when I returned the truck.

georgieann N.
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Your employees are very friendly and helpful and do a wonderful job.

david L.
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Drop off location was excellent

doug G.
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Top notch organization! Very helpful!

doug G.
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Service was excellent, great people to rent from

Mary Ann T.
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Customer did not leave a comment.

sharon K.
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The vehicle had minor damage to outside. Staff was very helpful.

Nancy K.
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Doug is always friendly and helpful. This is my favorite location.

Robert F.
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Customer did not leave a comment.

STACIE S.
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Customer did not leave a comment.

Breanna R.
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The staff was very misleading, I was told I could keep my rental a few minutes over when I picked it up if I called ahead and let them know I was running late, when I called an hour before to let them know I was running late I was told it needed to be there at that time no exceptions. I was billed a full extra day because I was told something that wasn’t true. I will never use U-Haul for my moves ever again, nor will I refer them to anyone. A full extra day for a 29 minute overage is ridiculous especially when I was told the day before it was okay as long as I called.

Daniel B.
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Customer did not leave a comment.

Fox M.
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Customer did not leave a comment.

Tim C.
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Customer did not leave a comment.

STEPHEN M.
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Customer did not leave a comment.

Elizabeth P.
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I went to the wrong location, and they took care of me there, gave me the correct truck and didn't give me any hassle even though it was my fault for going to the wrong place! Very friendly and helpful.

Tom D.
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Customer did not leave a comment.

sandi K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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