Customer Reviews for Rydbom Express Inc
(Concessionnaire U-Haul dans le voisinage)

1 431 évaluations

2000 Vine St   Middletown, PA 17057

(717) 461-7199

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm
Heures d'ouverture spéciales
  • 1/30/2022: 7h00 am à 10h00 am

Services dans cet établissement :

Pour nous contacter

(717) 461-7199

2000 Vine St
Middletown, PA 17057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm
Heures d'ouverture spéciales
  • 1/30/2022: 7h00 am à 10h00 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnMark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P. 
Évaluation :
5

They have excellent service and very clean and polite and fast service

Jessie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
5

Jonell was very pleasant and helpful.

Cassandra T. 
Évaluation :
4

The rental experience was good but the truck possibly needs a front end alignment…

Tina R. 
Évaluation :
5

Great service. Very helpful setting up truck/car hauler. Good explanation of the steps to follow.

Mark F. 
Évaluation :
3

The location seems to be much more focused on its parallel limo/bus service, and less on UHaul service. When I picked up the truck initially, the sales rep was terse and ill-informed about U-Haul's offerings. My drop-off experience at the end of the day was better; it was a different rep and they were much more pleasant. Overall, the U-Haul stuff seemed to be one small corner of a much larger operation focused on tour buses.

Adam S. 
Évaluation :
5

The woman (so sorry I can't remember her name) that helped me check in was really helpful and quick!

Lyndsay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY K. 
Évaluation :
5

Great customer service as s as least! Friendly staff and very helpful- highly recommend this ç location.

Don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

I have used uhaul many many times and have never had an issue. I am extremely disappointed with this transaction. The uhaul odometer said 505 when I parked it. And now I am being charged that it was at 518? I took a picture of the odometer that said “505 miles” so I do not understand how I can be charged for more. Needless to say it was incorrect to begin with. It says I drove 90 miles. When there is no way geographically possible that that was the case, as I simply picked up something and brought it back to my house. The location was 15 miles each way. Making it 30, sure add another 10-15 in there for driving to get gas. At most I had driven 50 miles and that is even generous. I can provide you with the exact location address and miles I drove to. I am extremely disappointed to be up charged an additional 40 miles. Needless to say I will not be using this uhaul location ever again and will be sure to leave this as a review of my service.

Mariah S. 
Évaluation :
3

while the location that had the vehicle was acceptable, the experience was a joke. I reserved (and received confirmation) for a truck that was in a location 22 miles away. It was reserved for 7AM and I had movers lined up. I ended up getting a truck at 8:30 a half hour away.... meaning that I paid movers for 2 hours and had nothing for them. The 800 number verified that the original location was ok at 7:10AM... saying "just wait til 8", only to find out at 8 that it had been moved the night before! It added insult to then need to make the trip AGAIN to return the truck when it was not my error! Additionally... I was told the rate would be dropped to 0,29 cents a mile, and the bill charged the original amount. Very bad service, and the girl at the new location was rude and her only comment was that "this happens every weekend".

lena C. 
Évaluation :
5

My experience was awesome! They were friendly but professional and answered all my questions patiently. Explained the fees and payment was easy.

Linda R. 
Évaluation :
4

The man working at the location was wonderful, however, the employee (woman) who called me the day before was horribly rude. My rental was changed from Hershey to Middletown without my knowledge and when I questioned it she was short and inconsiderate.

Alicia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
3

Signage directing placement of returning the vehicle. Signage showing a bit more clearer where the actual office is. My first time here, I barely could find the office.

Naweed B. 
Évaluation :
5

Very organized. Great service. Would rent there again.

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fran K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise V. 
Évaluation :
5

Very professional, ease of use, friendly

Michael S. 
Évaluation :
5

Best location I ever used very friendly curtios

WILLIAM B. 
Évaluation :
5

The employees are friendly and helpful

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis Z. 
Évaluation :
5

This location was extremely helpful when UHaul messed up our reservation. The initial reservation location was moved and we were not informed. When we found out and arrived for pick up, we were given an "upgrade" in truck that was too big for us to handle!!!! We reserved a truck just big enough to handle a couch and a loveseat. UHaul made a switch to a truck big enough to move a whole apartment! It was way too big for us to safely drive. The manager helped us find another truck on a busy weekend and we were very grateful.

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Free chocolate milkshakes. Lol. Have a great day!

Darren M. 
Évaluation :
3

Not rude but not friendly staff Longs nursery in Palmyra is much better staff

Rick K. 
Évaluation :
5

Doug was fantastic to work with..very accommodating and helpful Thanks

Donna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Absolutely the best human beings work at this place. I owe them a huge debt of gratitude for helping me to move they are Superhero's... if everyone in the world cared as much as the men working there the world would be a beautiful and kind place. Thank you. I will never forget what you did and I will always remember to pay it forward and honor all your goodness

jill N. 
Évaluation :
5

You can improve your website. I tried to check my equipment in, and I was unable to. Don't want to be overcharged

Sasha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Everything was good!

Mandy W. 
Évaluation :
5

Having the cart and packaging in the back of the truck took up additional space that could have been used to move more items. We selected not to have them so putting them in was unnecessary.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyana W. 
Évaluation :
3

Can was not full of gas as was said and I didn't check. Drove it 22 miles and fill with gas before returning. It took 11 gallons of gas. Would not reimburse me for the extra gas and had receipt

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat L. 
Évaluation :
5

Truck was ready, signed the paperwork and went on my way. My only recommendation is to plan your move for days other than Friday & Saturday as the trucks rent at a higher rate.

Thomas P. 
Évaluation :
5

S.O.

Eric H. 
Évaluation :
5

Customer service was very helpful Myra Return of the rental was easy. Would recommend this location to anyone. I would not recommend U-Haul on 29th Street in Harrisburg to no one. Customer service was very rude vehicle was not clean. The guy in customer service on 29th Street in Harrisburg needs an attitude adjustment don't understand why you have someone like that serving your customers

carlos N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

russell S. 
Évaluation :
1

I reserved a truck when I got there they didn't have it ........ I had people and family lined up to help all I got was we don't have it ...... reporting your company to BBB

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
5

Easy process, friendly staff, seamless pick up and drop off.

Jan M. 
Évaluation :
5

Please send a reminder one day prior with date and time

Thomas Z. 
Évaluation :
5

Quick service friendly- van was new and so enjoyable to use. The back up campers came in handy and the return was quick and pleasant. Great location. Highly recommended.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Rydbom Express is a very clean, organized location with knowledgeable staff. Our rental equipment was in good condition and clean. We had several issues when dealing with uhaul.com & struggled to get things sorted on uhaul corporate end. Rydbom Express was very understanding and helpful. If we need a Uhaul in the future we would definitely use Rydbom Express again.

Amber P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynwood S. 
Évaluation :
5

The online app did not work as I was expecting. Staff at the store was kind and helpful.

Angel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
3

The milage on the Odometer read 9407 once I returned to the location. I am confused as I could not manually return the vehicle. I had no choice but to drop it off with out checking it back in

Justin H. 
Évaluation :
5

No additional comments as the service and equipment were top notch.

George Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Fine the way it is

Rich G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Only issue was checking in onine. Everything else was great ðŸ'.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaron E. 
Évaluation :
5

The gentleman was a great help when making my choice of trucks

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z. 
Évaluation :
1

Lady at the desk was rude, the truck was old almost in drivable and there was candy wrappers under and around the seats

Keda H. 
Évaluation :
5

Great service and convenient hours. Thanks!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Convenient hours for self movers. Friendly reservation and service

Jason R. 
Évaluation :
1

I was quoted the highest fee possible without presenting the lower option. I was also never told that I had to have my rental back by 3 so I was charged an extra day....poor communication

Donald D. 
Évaluation :
3

It was merely a check in. Not enough interaction to determine a recommendation.

BRUCE T. 
Évaluation :
5

Not a thing. The whole process was very smooth.

Richard J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

The girl I initially spoke with to schedule set the tone...she was rude several times with me. I left the truck cleaner than I found it and I had to jiggle the key to start the truck. Was not made clear that I purchasd the blankets but didn't tell me that I couldn't get my money back bc I didn't open them. Not sure why they took my money for a dolly and didn't have a ramp on the truck to use it. The older gentle man was the nicest most informative. The younger man I felt like I had to ask all the questions and pull information from, the woman I spoke to initially was there when I was checking out very loud inconsiderate that we were having a conversation as she was on the phone. She was very combative with me until she saw that I started to create some boundries. The most I could say was it was convenient as far as the location.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

just keep up the good work

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Very smooth operation! Everything was great!

William A. 
Évaluation :
5

The truck had been smoked in and stunk. And a water bottle fell out onto my foot when I opened the passenger side door. First time I've ever had an issue with equipment from this location.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denni M. 
Non les évaluations ont été soumises pour cet établissement.

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