Customer Reviews for Rydbom Express Inc
(Concessionnaire U-Haul dans le voisinage)

1374 évaluations

2000 Vine St   Middletown, PA 17057

(717) 461-7199

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(717) 461-7199

2000 Vine St
Middletown, PA 17057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy process, friendly staff, seamless pick up and drop off.

Jan M. 
Évaluation :
5

Please send a reminder one day prior with date and time

Thomas Z. 
Évaluation :
5

Quick service friendly- van was new and so enjoyable to use. The back up campers came in handy and the return was quick and pleasant. Great location. Highly recommended.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Rydbom Express is a very clean, organized location with knowledgeable staff. Our rental equipment was in good condition and clean. We had several issues when dealing with uhaul.com & struggled to get things sorted on uhaul corporate end. Rydbom Express was very understanding and helpful. If we need a Uhaul in the future we would definitely use Rydbom Express again.

Amber P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynwood S. 
Évaluation :
5

The online app did not work as I was expecting. Staff at the store was kind and helpful.

Angel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
3

The milage on the Odometer read 9407 once I returned to the location. I am confused as I could not manually return the vehicle. I had no choice but to drop it off with out checking it back in

Justin H. 
Évaluation :
5

No additional comments as the service and equipment were top notch.

George Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Fine the way it is

Rich G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Only issue was checking in onine. Everything else was great ðŸ'.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaron E. 
Évaluation :
5

The gentleman was a great help when making my choice of trucks

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z. 
Évaluation :
1

Lady at the desk was rude, the truck was old almost in drivable and there was candy wrappers under and around the seats

Keda H. 
Évaluation :
5

Great service and convenient hours. Thanks!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Convenient hours for self movers. Friendly reservation and service

Jason R. 
Évaluation :
1

I was quoted the highest fee possible without presenting the lower option. I was also never told that I had to have my rental back by 3 so I was charged an extra day....poor communication

Donald D. 
Évaluation :
3

It was merely a check in. Not enough interaction to determine a recommendation.

BRUCE T. 
Évaluation :
5

Not a thing. The whole process was very smooth.

Richard J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

The girl I initially spoke with to schedule set the tone...she was rude several times with me. I left the truck cleaner than I found it and I had to jiggle the key to start the truck. Was not made clear that I purchasd the blankets but didn't tell me that I couldn't get my money back bc I didn't open them. Not sure why they took my money for a dolly and didn't have a ramp on the truck to use it. The older gentle man was the nicest most informative. The younger man I felt like I had to ask all the questions and pull information from, the woman I spoke to initially was there when I was checking out very loud inconsiderate that we were having a conversation as she was on the phone. She was very combative with me until she saw that I started to create some boundries. The most I could say was it was convenient as far as the location.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

just keep up the good work

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Very smooth operation! Everything was great!

William A. 
Évaluation :
5

The truck had been smoked in and stunk. And a water bottle fell out onto my foot when I opened the passenger side door. First time I've ever had an issue with equipment from this location.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daune H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn B. 
Évaluation :
5

Excellent service à la clientèle

Ronald P. 
Évaluation :
5

So helpful and excellent service!!! Will definitely return in the future!

Abigail K. 
Évaluation :
5

i was only there very briefly... everything seemed pretty good.

Chad S. 
Évaluation :
5

Everything was great!

Corey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Always happy with the service we receive at this location.

Mechele S. 
Évaluation :
5

Excellent service. Vehicle spotless and in great shape. Good people! The service received here is way better than an actual Uhaul location!

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
1

Very rude person. No effort to help cutomer.

Jiten S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei N. 
Évaluation :
5

I had a reservation before that that I canceled because I've done this before and I talked to four different people and I'm going to look at my notes right now to see what day it was but they were ignorant and rude I thought it was on mother's Day I remembered now seriously. I talked to 2 chat agents, but they were rude and said I couldn't do what I was doing cuz it had to be in Jeffrey's name my son who was the driver I rented it he was a designated driver, because I don't feel comfortable driving a truck that big so it was for my move but they were ignorant rude and nasty so I hope he's really do record the conversations cuz look them up, they came from 717-446-2361, and then I canceled it because they were just not well informed, so I called in and I talked to two different people, and they were the same way. What was a guy and one was a girl the first two were girls. So the people that man you want 1-800 number and your chat agents they need to be taught how this works I can rent it I can list my son as a the driver but I'm responsible for it they're like you can't do that, I'm like I've moved four times in the last year, yes I can and they were just ignorant and obnoxious and I actually called other places to start the process to grab a rental there. Which I would have done but your prices were definitely a lot better I'll give you that. But whoever I talk to you on the phone and in chat they're ignorant rude and obnoxious to be honest. So I'm going to at this point I was happy because I was able to call in down there and do it I just wanted to make sure everything was in my name not my sons because he had to show his license I mean I showed my ID too, but when I called in till like cancel it too the guy was like well can I speak to Jeffrey I'm like well the car it's registered under my name and my card, he's like what we need to speak to Jeffrey I said well you know what how's this go ahead and try to run that card because I screenshot everything you run that card in my name I'm telling you I'm calling and reporting it and blocking it it will be theft. He's like can't you just get him I'm like he he has nothing to do with it he's just the driver and he is upstairs sleeping because he had the covid shot, and he wasn't feeling well no I wasn't going to go wake him up. I ordered it it was in my name on my card so go ahead and run it! Because I would have filed charges. So I canceled online it was even my email they just put it in his name because he was listening as the primary driver well yeah I don't want to drive it. You need to school your people better. That was the worst experience I've ever had with you and I should have known better I should have just went in and did it in person I was just trying to save time. Actually what I had asked the reason I had called? Was because I wanted to know if he could if we could like take care of the pre pick up stuff ahead of time because he had his daughter that day and I didn't want to waste time in the office.v I just wanted to give the info that they needed for like the mortgage and stuff like that ahead of time for his license and stuff they were not very nice they weren't. If I can find another place comparable to your rates I will use it in the future. But as for Middletown where I picked it up at or where he picked it up at and I was with, they were excellent. You need to have more people like that handling your stuff. And actually the phone calls were made Sunday at 7:22 a.m. and 748 a.m. exactly is when they called was initiated so I'm hoping you can figure out who they were because I'll tell you what I'm sure you've lost people because of them.

Kelly S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

One lady working tiday not freindly,gave me the wrong bill,166.90,not mine was suppose to be 69.61. Was not impressed with this lady,last two times I rented their great every thing.service and freindliness.this lady needs some training on customer service.

Norman G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amparo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry O. 
Évaluation :
5

Nothing, the service was excellent. Keep doing what you're doing.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert F. 
Évaluation :
5

No improvements! People were nice, service was professional: a pleasure doing business with them. First time rental from these folks, and if I need another vehicle, they'll see me again!

Dennis F. 
Évaluation :
1

The gas tank was already at a certain level however, when I returned the truck after under 10 miles I was charged for the difference between full and that level even though it was no where near the amount of gallons used. This appears to be purposeful. When the manager was addressed regarding this, he disclosed that they use a scanner, and there is nothing he could do about the overcharge. The fraudulent gas charges should stop, or the AGs office will be contacted.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
5

The pick up on the mobile device didn't work. I personally don't care. Not a big deal to me but some people might. Overall experience was excellent

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ritesh N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITESH P. 
Évaluation :
5

Great to work with! Would definitely recommend.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula A. 
Évaluation :
2

Very rude

KARAN K. 
Évaluation :
3

Truck cab dirty. Passenger side wiper blade rubber falling off. Every other time I have rented a uhaul I was given an explanation of how to use the equipment and walked around it with employee. That did not happen this time. If it's bc of the pandemic, say that. I was given the key and felt dismissed. Not even a statement to come back in if I had questions.

Stacie S. 
Évaluation :
5

Keep doing what you're doing. GREAT location and excellent service!!

Jonathan H. 
Évaluation :
1

Very rude

pyper C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard N. 
Évaluation :
4

I was not aware that the location changed unless I had gone into the app. An email would've been nice.

Quang D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Therese M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

They have nice vans too

Prince T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed L. 
Évaluation :
5

Nothing. It work out so well. You could have donuts and coffee at pickup! Ha Ha!!

Bruce B. 
Évaluation :
5

Nothing if its not broken don't try to fix it

Kenneth D. 
Évaluation :
5

We were happy with the rental and condition of the vehicle and ease of renting. The only issue was the day we were returning the truck someone tried to charge our credit card for 1 300 $without our consent and with a name other than uhaul. We had no idea was the charge was. Then when the 1 300 $was rejected, they tried 300 $then 87 $. It seemed shady and unprofessional.

Harlan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Non les évaluations ont été soumises pour cet établissement.

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