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Richard D.
Customer Reviews for Rynos Garage & Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You guys rock!
Dylan F.First - why did uhaul bring me clear to canton NC for drop off? Second the location could not check me in and delayed which i needed to escalate twice. Not comfortable dropping off a trailer without a check out
Mark C.This was the worst Haul experience I have ever had. I am trying to understand why you would allow this business to represent your company. The business was an absolute junkyard full of cars, debris, and a Uhaul trailer covered in mold surrounded with junk. I didn't see any other Uhauls at this location. Two guys who were busy socializing told me to leave the keys in the truck, and that was the end of the conversation. The next day, I received a phone call from Rynos saying that I was late turning in the truck. How do you miss the only truck you have? THIS IS AN AWFUL DROPOFF LOCATION.
Jerry J.Friendly staff. This location needs to get a foundation for the vehicles we have to fish the trailers/trucks out of the mud every time. That goes for several locations in Haywood co NC.
RANDALL N.Great staff with great equipment. I would recommend them to my friends.
John O.Good service.
Jonathan C.Location was closed.
John R.No problems encountered. A pleasant rental experience.
Walter W.I would travel twice as far to rent to avoid using this center again. The location was difficult to locate. Although posted opening was 9am, the operator did not show up until 9:45, then did not help us set up the trailer, or to unhitch the unit upon return. The area was nasty, trashy, and extremely dirty with old tires and auto waste in the yard. I would not have been surprised to open the trailer to find a snake or mice nest. Please review the lease of this dealership.
Peter C.We searched around for a U-Haul several places their vehicles were in the mud, this place was great we had to drive a little further but very friendly staff and they were open.
RANDALL N.The original pick up was in Waynesville at yhe Matress Goddess. When I turned up in Waynesville nobody was there and they were not answering phones. You should seriously consider getting rid of thise folks in Waynesville. Rynos came to our rescue and they were fantastic-verh nice people.
Gavin W.I have dropped off here before. Good People!
Matt B.Extremely friendly agent. Great customer service
Adam G.I had reserved a time/date pick-up for a trailer on Wednesday, 2/22/23 @1030am. I was running late and called the location (17790 Smoky Mountains /Expy, Waynesville, NC) before my scheduled pick-up time and advised, via recording, that I would be picking up my trailer a few hours late. Approximately 1210 that day I received a phone call from U-Haul asking if I was still coming in. I advised I would be at their location by 1315 hours. I was told by the agent that they would hold the reservation until 1330. While enroute to the location, approximately 1240, I was contacted by the U-Haul location in Waynesville (see above) and told "I'm going home early so you will have to find another place to rent your trailer." I explained to him I had driven up from Florida and needed that trailer to transport items back to Florida and I was told that since I did not pick up at 1030 and since he was going home there was nothing he could do. My message to U-Haul is why have a customer secure a reservation when you as a business can revoke that reservation because your employee decides to leave early? Looking for an answer from U-Haul on this terrible way to treat a customer.
Bryan G.Rien
Hamdi B.See above. They didn't even know I was coming...this some kind of tow yard, shade tree mechanic, U-Haul combo. Barely enough room to pull straight in.
Calvin J.The truck I rented had cables for the sliding back door that were no longer attached to the door, and we're not properly wound around the interior wheels. When the door couldn't be easily lifted, I called roadside assistance who fixed the problem, but this delay cost us precious loading time. I later learned that had I managed to get the door open and started loading the truck without the cables being repaired, the door could have easily come down on me or my teenage children causing serious injury. While the staff at Ryno's were pleasant, helpful, and easy to work with, getting a truck in such a damaged and dangerous state from them makes me recommend against working with them in the future.
Deven B.The staff at Rynos are so helpful and kind. They made pick up and drop off a breeze! Keep up the amazing work and great customer service!
Casey M.I just gotta say, this UHAUL service at various locations is SUPERB, incredibly helpful. I had to get a truck on short notice over the weekend, and they were able to accommodate me!! The price was right!! I love the people at this location, it was super easy to get the truck, and they walked me through it all. Only issue was someone didn't bring the key for the truck back, so we had to wait a little longer so he could bring it back. It also wasn't fully cleaned out, (some french fries and wrappers in the front, and the back of truck had scraps/nails lying around). It didn't bother me, necessarily, and I was able to take pics before driving off with it to prove that it wasn't me. Hehehe. I highly recommend this service.
Alina T.The lady was really nice but my reservation had been accidently canceled. They had a truck for use though. The car dolly had a bad tail light which I didn't know until I was on the road. Thank goodness I didn't get pulled over! And the floorboard had a lot of mud but rather than clean it she said she'd write a note for the drop off location to deal with it. Weird.
Joseph H.Didn't want to take trailer Said they told UHaul they didn't have room
Donald R.Called to let them know I was caught in traffic and running 15 minutes late. When I arrived the young man said I would have to wait as he was doing 2 car inspections . 25 minutes later an older gentleman drove in to help me. He was wonderful, helpful and very friendly. I'd rate him a five star and the other person <5>.
Andrea T.Super friendly and great to work with
Henson S.The staff here were so sweet and friendly! Made my first time renting a breeze! Would recommend to anyone needing service!!! JUST AMAZING!
Conner S.Wonderful owner of the business
Angela N.Awesome family owned shop. Everything was easy and perfect for my pick up.
Daniel S.We did not get the blankets we were charged for. I would like a refund for those please.
Brennan W.The truck muffler was way to loud to drive 350 miles
David G.Junk yard. Had to park down the street at church
Chris Z.The staff at rhis location were extremely helpful and friendly.
Janice G.Clean up the area and the office.
Rodney P.There was nothing pleasant about this experience. Your business practices are horrible.
Ed M.Sent my receipt quickly
Chris S.Charged for 7?l miles over when I had 600 plus miles and used under 400. $1500 for a uhaul is also ridiculous.
Kellie D.Friendly.
Kenneth C.The vehicle was not clean inside and smelled like cigarette smoke. The vehicle had a whole in the left rear side and due to a rain storm in the night several of our items were ruined due to water damage.
Shane C.Had to go here after original after they were not accepting any more uhauls. Second location had to park the truck outside of the fence. Also was unable to open the back to take final pictures, Ramp had been secured and it dislodged and unable to open the back. No one available to assist me.
Jennifer B.The return of my rental was horrible on Uhaul's end, took me all day. After not getting any assistance from corporate, I had to call around to get a vender to accept my return. Ryno's Garage was the only vender who understood my dilemma and was more than helpful with my return. Uhaul appears to have some internal issues going on but they should be thankful to have a partner like Ryno's garage to make them look good
Craig C.Original drop off was Waynesville on Smoky Mountain Parkway. That location refused the trailer, said they had to many. Told me to leave it on the side of the road! Threatened to charge me $100 per day if I left it snd then threatened to call police if I did not take the trailer away immediately. I feared for my safety with that crazy guy. Check google reviews on him. Very bad experience. Uhaul corporate told me to bring it to canton location and then charged me a fee for dropping it off at wrong location. Horrible experience!!!
Chris C.Quick and efficient
Joseph W.Best customer service ever!!!
Marlyne T.Online reservation process was very easy to complete. Pickup was a little crowded at this location.
Curtis H.Parked the truck in the lot they specified. The email from them with instructions was great but I had no other interaction with them.
Nancy K.Very nice people work here!
Tim S.An additional 200 miles came from somewhere. I am currently disputing that and charges for gas for it did not have a full tank.
Judith L.Was very happy with everything. Friendly service too.
Kevin S.They gave me a truck that needed exhaust work and it cost me a bunch of fuel and I was very unhappy
Sammie D.Corporate needs to get rid of online reservations. I booked 3 weeks in advance with one location. 10' truck especially for the tight space I was going to unloading. Booked for 2 days . The day before they sent me to another location further away, plus up sized the truck to a 15'. Then I was told I could only rent for one day. So why book online if your going to change it. Go directly to the agent and deal with them for correct understanding. Uhaul you lack in communication .
Darlene B.Needs a better place to park / put uhaul equipment.
William D.