Customer Reviews for Sabor A La Mexicana
(U-Haul Neighborhood Dealer)

277 évaluations

13403 Van Nuys Bl   Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural, No customer parking)

(818) 272-8450

Heures d’ouverture

  • Mon-Tue: 8 am–10 pm
  • Wed: Closed
  • Thur-Sun: 8 am–10 pm

Services dans cet établissement :

Pour nous contacter

(818) 272-8450

13403 Van Nuys Bl
Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural, No customer parking)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 8 am–10 pm
  • Wed: Closed
  • Thur-Sun: 8 am–10 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The person who attended me didn't seem to know what she was doing. The trailer had ripped tire straps so we had to buy additional things to make sure the car was secure. We also purchased a tow hook at the location and they sold it to us used and dirty. They took about an hour and half just to get us the trailer. Horrible experience. Horrible customer service as well.

anabelle l 
Évaluation :
3

The location kinda sucks. Nothings more awkward than standing in the center of a dining area waiting for someone to be "out in a minute". You could opt to stand out front which is almost the same thing since the tables are in a patio and the receptionist is also the cashier for the restaurant. Only difference is there's no shade. If you get thirsty, they have complimentary 12 ounce soda cans for 4 dollars or bottles for 6. They do attend you directly though, usually in front of all the people eating, if you fill your info online beforehand, they'll still have you do it all over again in person, best part is that the girl getting my info wouldn't make any eye contact at all and had pretty neat writing. As usual, I did my own inspection and all that, the mirrors were wobbly and the power ports didn't work, but the AC was good and it had 1/4 tank. Also, don't believe the price list on the ads, they'll still charge you a much higher initial "hold" and it's unclear if they'll be returning it or if I'll have to press them for it but, all in all I gotta say I was neither impressed, surprised or disappointed. I'm just glad I was able to do drugs comfortably in the back of the vehicle without being hassled by lames, losers or law enforcement. Thanks U-Haul

Julio V 
Évaluation :
1

Sabor a la Mexicana is by far the worst place I've ever been to. They denied the bathroom because I was not a restaurant customer. Only after I said needed to change baby's diaper they let me in. Sad to say had to change baby on the flood as they don't have a baby's changing station.

Gerardo R 
Évaluation :
1

Horrible customer service. They are not helpful this place only looks out for themselves and not the customer. Would never recommend this place. Very bad experience.

Veronica V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R 
Évaluation :
1

Loose truck missing bolts

Jessica C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella P 
Évaluation :
1

When I reserved the truck I paid for 2 dozen moving blankets. Apparently, this location doesnt stock moving blankets or ANY supplies! I didn't find out until AFTER she charged my card! Before I could confirm everything was there she charged my card! I will never rent from here again.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon R 
Évaluation :
5

I like the attention of beautiful woman and the Equipment very clean.

Luis E 
Évaluation :
1

Customer service needs to be less rude and more helpfull

Gustavo C 
Évaluation :
1

The representative at this location was rude and deliberately disrespectful. I'll never rent from this location again.

Clifford A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacky A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ratael V 
Évaluation :
1

A sign showing u were to go when u shoe up yo pick up .. Maybe be a little more courteous and less rude ... also aquire some dollies for the customers that require them .

PEDRO V 
Évaluation :
1

I had a terrible experience with this location

David r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elias G 
Évaluation :
1

The worst customer service people. Got my return time wrong, after I showed them the email of their wrong and they were still denied it. I payed an additional $$ online to change my return time. Dumbest people there. Very unprofessional

Oscar D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R 
Évaluation :
1

Son despotas , tienen todo el equipo sucio , no le ponen gas en los camiones, no tienen las cosas necesarias disponibles , no tienen listo tampoco el equipo se tardan mucho . Lo más preocupante es que mienten la hora de entrega me entere que había entregado el camión a las seis de la tarde y no lo reportaron hasta el otro día . Estafan a la gente así que les recomiendo fijarse bien el recibo que son unos ladrones .

Aurora H 
Évaluation :
1

Change contractors and advise them to not be so rude and have better communication with customers

Jeanette F 
Évaluation :
3

The truck they rented has a damaged passenger side mirror which makes it dangerous to drive, the truck in question had an almost empty gas tank, the headlights are barely working so made it extremely difficult to drive at night and the people there were a bit standoffish so I should get either a partial refund or credit for my next truck or trailer rental. 702-504-0353. Thanks

Fabian E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guillermo M 
Évaluation :
5

Exelent all good

Miguel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEVON B 
Évaluation :
3

Experience was ok. The uhaul office is closed 24/7. Someone comes out only after we call. Not the best customer service. The guys was nice but no office?

Victor R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catiria L 
Évaluation :
1

Truck was filthy. Customer service representative was rude and uninformative. This survey will go nowhere because you're too big of an organization and should be shutdown.

VAUGHN M 
Évaluation :
5

Excellent service à la clientèle

ivette g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose m 
Évaluation :
1

Agent was rude and unapologetic, train service providers to understand customer care is important.

John A 
Évaluation :
1

Very.. very bad service in the location showing attitude… really bad costumer services. I never want to use that place any more..!

Guadalupe F 
Évaluation :
1

The lady was rude. Also I will be submitting a claim I was charged for 2 days I only used it for 24 hours. When returning it nobody was there so the keys were left in the box.

Robert B 
Évaluation :
4

Clean uhaul trucks. Windows very dirty could not see.

marciana g 
Évaluation :
5

The service is great

VICTOR B 
Évaluation :
5

Excellent customer service !! Will recommend

ivette g 
Évaluation :
1

Smelled hilariously strong of marijuana. I returned the trailer 45 mins early (2:45 instead of 3:30, when I had picked it up) only to find no one was there. Called, on the second number listed someone answered and said "well, we're not there. Just leave it anywhere". Had to wander the lot looking for a dolly to try and lift the trailer from my truck, injuring my back in the process. I just left if, no one showed or called me back. Never even got a rental contract, just some kid on her phone saying "yeah you're good to go". Never again. I will be contacting Uhaul corporate in the morning.

Christopher S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronaldo p 
Évaluation :
1

Unprofessional family business. It's looks some body's house. Not friendly crew and they saying on web site they open from 6a.m -10 p.m but they closed all house and hard to find them there. They give me truck with wrong level gas. Make sure u taking all pictures with gas and mileage before u go.

Salakh S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jin O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raphael C 
Évaluation :
1

Horrible stuff. Horrible location. I returned truck in same day. They sent me email like I returned truck next day. Gas level was more then I took. But they are wrote like level was less then I gave.

Armen A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo M 
Évaluation :
1

Nobody was there at the scheduled pick up time. I called and the girl was out shopping and tried to do it over the phone. After I left, they started calling me and texting me saying that my card didn't go through… even though my bank showed that it did.

Lorenzo M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rochelle H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL L 
Évaluation :
5

there is nothing to improve... u haul (sabor a la mexicana) is the best team in the san fernando valley ...the company is in good hands.... 5 rating points🤝🏻,....,.... MY MESSAGE TO U HAUL. this team deserves a congratulations

GABRIEL L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R 
Évaluation :
5

nothing

Juan E 
Évaluation :
1

I return my truck with half times like was before and she still charge me $31 extra because it was under line , And the husband was very rude in the morning. Come, ask me for the driver license, and when inside one of the house in there she charged me $450 or more I never saw her how he charge me anything brought me the receipt and ready to go. She said it very weird people. I will not rent it never again in this place.

Eduardo A 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo C 
Évaluation :
5

Staff at this location last Sunday 3/12/23 went beyond their duties, to make sure all of us customers were able to pick-up/return equipment. They did an excellent job!

Joanna R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia O 
Évaluation :
1

The workers of the location were rude had attitude weren’t helpful they had van park hard location to take it out and didn’t help stood with family on the door watching me struggle take the van out worst location to rent never again made me feel uncomfortable

Teresa H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andres P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G 
Évaluation :
1

The lady and her daughter are the worst. Very rude. The daughter gave me attitude cause I I got there 15 min later so I call her to let her know and she was very rude. Then when I returned the truck around 6pm. The mom, been noticed that they had give me the wrong truck , her daughter mistake, then she charge me for maintenance after they gave me the wrong dirty truck. Every time you ask a question they are the very rude. I don't recommend this location never. You have to keep calling them to talk to them cause their closed.

Ana B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nersis B 
Évaluation :
1

A woman assisted me to help hitch a trailer, this left me to second think of a possible accident. When returning the trailer, I remembered there was a pallet, and asked the lady worker of where I could dispose of it; because i couldn't fit it in my SUV. Her response was "sorry trash is full, while texting on her phone, and quickly went inside". I was charged 15$ extra because I left the pallet outside next to the trash.

DEAN A 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andres S 
Évaluation :
5

Associate Enrique was quick and efficient in his service both at pick up and drop-off. Will use location again!

RICHARD B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joey S 
Évaluation :
3

I requested santa clarita and was told the evening before that santa clarita did not have my trailer and I had to go here. I went here and they did not have my furniture dolly that I requested.

joshua H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER R 
Évaluation :
5

This place was wonderful. I had to rent last minute because my movers didn't show up. They hooked it up and made sure everything was okay. Very friendly and helpful.

Gerolyn M 
Évaluation :
5

Personalized service. The team here actually seemed like they appreciated my business, I would come back again.

James C 
Évaluation :
1

After driving 3 hours through LA traffic I arrived at this location to find no one there. I wasted an hour trying to knock on doors call phone numbers and eventually forced to fill out a self check-in online. Worst U-Haul experience of my life.

Stephen P 
Évaluation :
5

I want to thank the sabor a la mexicana uhaul team for their attention and kindness.. always on time ,,that makes my work day easy... Excellent customer service

GABRIEL L 
Évaluation :
5

Everyone there was extremely helpful and nice

Joelle S 
Évaluation :
2

I showed up at 4:25 for a 5pm pickup. No one was there. I called and was told 10 minutes. 30 minutes later someone showed up.

Daniel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayara C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisel M 
Évaluation :
5

I want to thank the team for their good coordination.... I definitely give them 5 stars

GABRIEL L 
Évaluation :
5

Great!!! Customer service.. Always on time.... definitely I would recommend this place....thanks for your support

GABRIEL L 
Évaluation :
1

The rep was rude and acted like I was a major inconvenience

Dennis B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiara M 
Évaluation :
5

Excellent customer service.. Always on time 😉.. very friendly and responsible staff.. Love it......

Gabriel L 
Évaluation :
1

You guys need to hire people who speak English and actually communicate not walk away when asked something

VAZGEN S 
Évaluation :
5

excelent service, very kind, responsible and always on time...love it

GABRIEL L 
Évaluation :
5

Our point of contact was very professional, friendly, and knowledgeable. He made my experience with U-haul, once again, hassle-free. Merci.

Lucas C 
Évaluation :
1

Customer service was terrible. On one of your flags it says "make moving easier" that was not the case. This was a terrible experience. I only came to this location because the truck I rented at my original location was damaged and couldn't be rented so they sent me here. I would never recommend this location to anyone. Hope this can be addressed for future customer.

John F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E 
Évaluation :
3

Right mirror was extremely loose, I couldn't see anything in the rain, kept movie, had to fix it myself. Gasoline CAP is NOT key lockable...I had half a tank and someone stole and pumped gasoline out the truck 2 nights ago.

Ismael L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus r 
Évaluation :
5

Great customer service..always on time... Thank you guys

GABRIEL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NinaRichie A 
Évaluation :
5

Excellent customer service 🐕‍🦺

Gabriel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael H 
Non les évaluations ont été soumises pour cet établissement.

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