Customer Reviews for Sabor A La Mexicana
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

13403 Van Nuys Bl   Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural)

(818) 272-8450

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(818) 272-8450

13403 Van Nuys Bl
Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

José Guadalupe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
4

Lock on truck door If something is broken please mark it . And actually let me know mileage and gas And when u switch my rental please consider my miles and time for further location .

Daniel A. 
Évaluation :
4

Fast friendly

RUBEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOE F. 
Évaluation :
5

Very helpful and fast processes.

JOSE T. 
Évaluation :
1

The owners or workers of the establishment were very rude and do not know how to treat their customers. They provided no instructions on what forms needed to be filled out before leaving the pickup site; they simply gathered our information and gave us the keys to the vehicle. The vehicle was very dirty upon pickup and when asked about the condition, they claimed that it was just delivered to them. There was another vehicle blocking us from leaving the pickup site and when we asked them to please move the car, they were once again very rude and said they will move the uHaul for us. It took them about 20 tries going back and forth (almost hitting nearby vehicles and structures) to get the vehicle out of the parking spot for us. To make things short, we had a horrible experience with these people.

Hmayak A. 
Évaluation :
1

I ordered a U-Haul 1 mile from my house and had to drive 23 miles one way to pick up and return my rental. You should have brought the vehicle closer to my location since it was NOT fault you didn't have one closer.

KAREN H. 
Évaluation :
1

This location charged us a fuel fee despite having brought the truck back at the same level that we received.

MAYLING A. 
Évaluation :
5

Awesome

SHANE H. 
Évaluation :
3

The app didn't work.i couldn't use the app. It wouldn't allow me to take a photo of my DL after taking a photo of my self. I even tried two different ohones. Fortunately someone was ion site. Returning the app wouldn't allow me to take a photo of the odometer/gas gage. I would not recommend U-Haul if someone needs to pick up a vehicle using the 24/7 service.

Patrick S. 
Évaluation :
5

Am very grateful that this location took the time to help me book as a walk in without a reservation. They were very helpful and made sure everything worked out for me.

DAVID G. 
Évaluation :
5

Staff was very helpful. Much more than my other experiences at other uhaul locations. A+

SCOTT K. 
Évaluation :
1

Customer service is really bad.

FREDY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIEGO O. 
Évaluation :
3

Clean the trucks better and it smelled like smoke. Also, the wheel alignment seemed off and the brakes were not the best.

SAMARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOUSEF H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harout M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
1

They over charged for damage that wasn't there or explained why they charged me for damages. Will contest tomorrow Monday. If not resolved will not go there again.

GABRIELA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN G. 
Évaluation :
1

This place scams customers

STEVE L. 
Évaluation :
3

Not enough lighting to feel completely comfortable in returning the vehicle at night.

Soheb V. 
Évaluation :
1

Well, starting in the morning when got truck . I had to pay 10,00 $ cash for parking my personal vehicle when i came back to return the truck I brought it at the same gas level But told me It was under and they send me back to get more gas Because they said it was under I wouldn't recomend this location

Julio R. 
Évaluation :
2

Truck was not properly cleaned. Broken glass left in the bed area. No walk around with rep. Quite unfriendly. Increased rate from quoted amount as drop off location was not shown as an option online. Initial truck booking not made through agent in Tarzana. Alternate booking made and got a call 30 mts before pickup that truck was defective. Routed me to the Pacoima facility. Really a disappointing experience this time. Rented 2 26 ft trucks in San Bernadino earlier and that went well.

VIKRAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN B. 
Évaluation :
5

The truck I rented the air conditioner did not work it was over 100 degrees today miserable conditions inside the truck. The location excellent excellent customer service

THERMAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Great service fast and easy..

OSCAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
4

No comments

MARGARET L. 
Évaluation :
5

Excellent service all around.

GEOVANY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacquelyn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

The headlight was out and got pulled over for it

khristopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander V. 
Évaluation :
2

Our first Uhal rental experience at this location was smooth however some staff personnel not very pleasant though. Customers first experiences are the key for a successful business. Victor L

ANABEL G. 
Évaluation :
2

The original location and truck was not prepared. It took an hour and 20 minutes before it got resolved. No discounts, and had to pay again at the new location.

ISABELLA A. 
Évaluation :
5

Great job conyinue

Michael Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cecilia R. 
Évaluation :
1

The gentlemen that assisted did not provided me with good customer service. He made my order wrong, they initial my signature without my consent. He wasn't courteous or friendly. He listed the wrong things on the order. Overall customer service with that man was terrible.

CECILIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
5

Just got extra 40 $charge I didn't expect other than that everything was great thanks will use u-haul most definitely

Abdul nasir H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulysses S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WESLEY C. 
Évaluation :
3

Not have customers wait for a long time to get keys we do reservations for a reason

Yadira A. 
Évaluation :
5

Very friendly and fast service

Cindy F. 
Évaluation :
2

Felt rushed out didn't not do a walk around the truck when it had alot of damages The good thing I was running late they waited for me to pick up the truck

SALVADOR R. 
Évaluation :
4

Thank goodness I drove there with someone. We had to go back home with the truck and car or pay 10 $to leave the car parked at the lot while I used the U-haul. It was an unforeseen inconvenience, since this was not posted on any information I read about this site.

Cynthia C. 
Évaluation :
5

Overall it was a good experience but I rented a truck from U-Haul a few months ago with the same distance and I was charged more this time than the last.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA C. 
Évaluation :
3

Not very courteous. I felt like I was imposing when I returned the vehicle. Handed over the keys and the girl never said a word.

KERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
1

Better customer services! I didn't even know the little girls name, until I asked, she looks like 16 years old, without manners and without experience in customer services, she told me her name was Sandra...

MARLON JEFFERSON O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Very helpful and courteous .Would definitely use again .

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus S. 
Évaluation :
3

Location was hard to find and would not let us come in to go over paperwork

Eric A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CODY Q. 
Évaluation :
1

Location drop off was changed and I was charged an extra 100 $dollars. Also the truck was not clean. There was a bag of food under the passenger side seat that we didn't notice until we returned the truck. We did not purchase any food during our use of the truck.

Juan J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ignacio C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kris W. 
Évaluation :
5

This is good and a great place they are excellent.

JAMAL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNGBIN K. 
Évaluation :
2

Initially requested two days but was quickly denied by dealer. I was told to call in the next morning for an extension, when I called I was told there was a reservation made a week prior and they couldn't extend me (then why give me the option). Contacted 1-800 U-Haul number and they were more than happy to extend my rental for the additional 24 hours adding there was no reservation after mine. Upon picking up the vehicle truck had a pile of dirt on the back as of it was not cleaned out. Even though the truck was returned cleaner dealer stated it was dirty.

Andy P. 
Évaluation :
5

Everithing No Problem, Thnks

LILIAM T. 
Évaluation :
1

Have a Office. I had to conduct business in a parking lot. That is so unprofessional.

DIANA M. 
Évaluation :
4

Only having one location to pick up larger trucks in San Fernando Valley is inconvenient.

Todd S. 
Évaluation :
1

Hard to find location not at all marked clearly or visible to the street. The gentleman we dealt with was polite and we got the truck very fast since we did on line ore pick up registration etc. However on return the same man was there abs a mast who either was his boos or a co worker was rude and nasty to us. She complained that the truck was dirty. The truck was completely clean and the blanket pads we rented were in a pile inside the truck. Matter of fact we did not even use all the blanket pads we rented and they were still wrapped up in their packaging and there was not refund at all. We were told by the rental agent at pick up the facility was open late evening and he was there at 8pm when we returned the truck. We found a 20,00 $ charge on the final invoice for the drop off which we are disputing since he was there and it wa a during their operating hours. We were also told when we picked up the rental truck it was completely empty has wise. We were told by your agent that if we left more has in the truck than what was in it we would receive a credit which he said we would get a credit against the final bill. This did not happens and there was almost a quarter tank of gas in the truck. Misrepresenting multiple items by the rental agent, we would not recommend this facility at all. Plus add the nasty agent in the evening with the one from the pickup made this a very bad experience. Positive things..: The truck ran extremely well. For the purpose of what we had to do in our move. Really bad thing - the truck was out of has and we barely made it to a gas station down the street so we could drive it. So sorry to leave such a bad review. We have used I haul many times and would not use this facility ever again. And the charges are incorrect and we would like a management team member, not the one at he rental facility to call us at 661-212-7548 right away please. Merci

Robert S. 
Évaluation :
1

dont overcharge your customers and treat they like a fools. I am never using this location again very disappointed. I wish i can give 0 stars!!!

Art E. 
Évaluation :
1

Unit was dirty and they blame on me. No customer service at all

Esli S. 
Évaluation :
1

The truck smelled really bad like cigarette smoke and had ashes in the cup holder. I had to negotiate to get the equipment (dollies) when I showed up at the location. They tried telling me I didn't have it, but never looked at anything. He then called someone and they did see I had the dollies reserved I said we did.

Shaun K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus E. 
Évaluation :
5

All good! Representatives were very attentive, twice they thanked us for our business. They didn't waist time attending to us & getting us on our way. They cared for our pending task.

Jaime R. 
Évaluation :
5

Very friendly staff. They went out of their way to modify my reservation and get me on the road quickly.

Edison V. 
Évaluation :
5

Very nice and accommodating. Also the perfect spot to grab your rental and food at the same time. Thank you so much!

NICHOLAS A. 
Évaluation :
5

Excellent experience all around, great customer service no complaints whatsoever!!!

Carlos P. 
Évaluation :
1

Knocked on the locked door and no answer. Called the first phone number listed and mailbox was full. Called the second number and the girl who answered the phone seemed confused and was going to get someone to help me, then disconnected the call. Called the number on the contract and the mailbox was full. FInally the girl came out from the back of the building, got the mileage and fuel level. Never inspected the outside of the vehicle nor did she want to verify the count of the 48 moving pads we had rented. She said 'it looks like they are all there'. I did receive an email confirmation of return of the truck, pads and dolly so any missing items are their responsibility. She had me pull the truck into a space and left the back door open for anyone to steal the items. Not my concern once I got that final email verification.

ROBERT S. 
Évaluation :
5

From the pickup to the trip to the drop-off of the equipment, everything was perfect I have used your service in the past and I will continue to use it because it's easy user-friendly the staff is amazing and helpful.

Alexis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yakir H. 
Évaluation :
1

Friendly customer service not treat customers with contempt

PETRA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint W. 
Évaluation :
3

Due the covid I understand the social distancing, but it will be better to take more time to check the trucks regarding damages and have them clean, regardless this one was brand new, it was smelling really bad to cigarette smog and the truck overall was full of dust.

Paul Ruben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

We had car trouble and were not able to return the trailer using our vehicle. This location worked with us promptly to get the trailer returned to its final destination. They were courteous and very understanding of our situation.

RAYMONDKEITH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

armen H. 
Évaluation :
1

The location Sabor A La Mexicana is great! No issues with them. The issue is I'm supposed to get my truck at 8am at Pasadena. But the app did not work "saying rideshare is not in the contract" but it is in the terms. The office in Pasadena is still closed. Nobody there helped me with my issue. I called customer support. They changed my appointment to get a truck in Pacioma. These troubles took me 3-4 hours delay to be able to start moving items. This cost me money because of such a bad u-haul app and a bum employee at Pasadena didn't went to work.

BENJAMIN C. 
Évaluation :
1

Poor customer service, no people skills. I was charged twice for a one day rental of a 10 footer. Save your selves the stress and headache of being ripped off. It's imposibble of getting an answer or money back from these people. To the UHaul Corporation: It's a shame you authorize dealers like this one to reprsent your company. Worst experience I've ever had renting a van. Never again!

alina M. 
Évaluation :
1

Very very very disappointing experience dealing with hidden cleaning charges of 25,00 $. It could be ok if it is discussed and offer upfront, Ronnie 310-970-4813

Ron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wissam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe A. 
Évaluation :
5

The place was great reservation center I called in was poor customer service I called for a reservation they sent me to the wrong place to pick up truck it was not even at that location I feel u deserve a discount or something

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edgar O. 
Évaluation :
4

Door on truck was broken and wouldn't close.

Michael P. 
Non les évaluations ont été soumises pour cet établissement.

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