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RUSSELL K
Customer Reviews for Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady working here was great. She even helped me figure out why my bill was higher. Or what the extra $40 is for and print me out a copy and put me in contact with U-haul. I contacted U-haul spoke with Deena with customer service. She was excellent, Very polite and very respectful, With helping me resolve this situation for me and a very apologetic. And Refunded the $40 back to my account. Deena Thank you so much. You are the reason. I will be coming back to U-haul.
William MEverything went very well, and location was very convenient. Lady I talked to on the phone was very nice and helpful. I have used them twice in the last 2 months. I would definitely recommend them.
Mary KWas no Jack to lift trailer off of ball hitch when I returned it. Had to dead lift off ball and really strained my back in doing so
Richard RFast, pleasant, accurate and thorough process. This was an exceptional rental experience for me, and I have had plenty experience renting from UHaul. Merci.
Corina MSlightly hard to find since it's off the main road. Signage would help.
trisha RMissing packing blankets that were paid for and no service for mobile check-in. Very frustrating process
Ryan MThe location that was on my contract was Mobil (Exxon) Station at 6918 Cleveland Hwy in Clermont, GA. I tried to call that location to make sure I could drop it off and got a voice mail 3 times. No one ever called me back. I tried another location on Duncan Bridge Rd in Cleveland and was told I HAD to use the location on my contract. I went there Mobil Station, and they would not take it. The mgr was not there, and the woman could not reach him!! Came home and my husband finally got a phone number of the regional director and talked to Adel, who was a gem and found me a place to drop the trailer. What a mess! Wasted my time! A UHaul ap?? Why didn't someone tell me in the beginning?? If I had known about an ap, maybe I could have avoided all the mess and driving around town.....At any rate, Adel saved the day and was the only one to help us. Thanks to her. Maggie and Ron Jones
Ron JSecond truck I have rented from here. Lady has no interest in helping nor does she care about the U-Haul business.
Keith HAlthough our 6×12 trailer developed driving light issues, U- Haul road assistance and Wendy were professional and solid. THANK YOU VERY MUCH
Claude KThe trailer had large piece of cardboard inside & probably not completely swept out. However the person was very helpful with attaching the trailer to car. There was no wait.
James NThis large office space has a musty smell but the owner is terriffic.
Claude KRainy muddy day all over North GA where their location is and they charged me a $25 cleaning fee for some red clay on drivers side floor door jam when entering the truck. I should have checked to see if it was already dirty but I always focus on checking for left over trash or obvious unclean conditions.
Douglas AWas not a drop location.
Claude KThis location did not have any boxes or blankets to buy to use for moving the woman running. The location also removed the tongue jack which made it impossible for us to take the trailer loose from the truck when we needed it to park it somewhere in between trips. I understand, she said that was a liability that U-Haul felt like they've inspected it. It's hooked up correctly but ultimately you make the consumer responsible for your product and again very dissatisfied with not being able to remove the trailer from the back of my truck. Also not being able to buy boxes or blankets, she said was because of her cost.
Jerry TNothing Sabrina had everything perfect and ready to go. Give that girl a raise!
Thomas HNo cell phone service, haul attendant did a manual check in after hours they were very helpful
John SVery friendly always
ASHLEE MRien
Claude KSelf check in by u-haul app.
Robert PGreat rental
James BNo issues with pickup. Unit was clean and waiting for me.
Robert FEfficient and professional
Theodore OBest location I have e ever. Large lot, wonderful people, and very efficient. Uhaul should model all their locations like this one.
John FSabrina is great! Very convenient, quick and professional.
Robert NThe entire rental experience was better than I expected. The only suggestion would be to have the vehicle fuel topped off prior to rental so it can be returned in the same manner. Would most definitely use this location again.
Toby SCheck the brakes
Christy KThis location does not open until 11:30 am so i had to drop off per directions on their door and call Uhaul to confirm that i was dropping off the trailer.
Jerry HYou do not need to improve. Everything at this location was excellent and the lady handling the transaction was very efficient and courteous. I would definitely return to this place.
MARIO PThe pickup location was great. After that things did not go too well. I wrote an explanation and sent it in. Thank you. Mario E Palermo-Lugo
MARIO PThis was an after hours drop off and so no contact with personnel but there was enough space to maneuver and park.
Marnana TComputers were being a bit slow, but my uhaul pick up still went quickly. Customer service was excellent. Will definitely visit this location again.
Caren S- No one @ location - 10:00 AM on 3/09/22 - - Can't rate when location is closed.
John AImprove the 24/7 check in. Website did not display "Pick up my truck" link due to the delayed pick up. Spent 1 hr. looking for the link going in circles on the website. Frustrated. Also didn't know my phone location had to be on and my browser was blocking it. Called support, who was helpful, but a lot of time wasted.
Preston SEasy drop off! We had to change drop off locations with no issue.
JACQUELIN HI dropped off the vehicle with more gas then it had when I picked it up, and was still charged a fuel fee.
Robert MVery courteous and helpful service. Convenient location.
RAD MThanks again as always - my favorite spot for uhaul!!
Christopher SVery good customer service.
JOHN CVery easy to work with.
GARY RThe hours of operation for this location were 11 to 5:30 pm. I called three times, left a msg and no return call. When I dropped off the rental no one was there and later on I was over charged for fuel and mileage when mileage was never explained.
Jeremy LBusiness was closed at 1130 and no one at site. Sign said they should be open.
JOHN AHad a lot of trouble using the app to drop off
Joel PLocation was not open and phone was not answered when calling. Updated operating hours would be helpful. Had to use online return due to remote location of this business.
LISA A