Customer Reviews for Safe Keeping Storage LLC
(U-Haul Neighborhood Dealer)

232 évaluations

26400 8 Mile Rd   Southfield, MI 48033

(313) 931-9174

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: 9 am–4:30 pm
Heures d'ouverture spéciales
  • 5/27/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(313) 931-9174

26400 8 Mile Rd
Southfield, MI 48033

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: 9 am–4:30 pm
Heures d'ouverture spéciales
  • 5/27/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I have already submitted recognition via the dealer's company website. Our circumstances for renting was dire. We were stranded out of country with a travel trailer, two kids and a dead truck. No one would rent to us one-way or less than SEVERAL hundred to over $2 000 in one instance. We met this particular dealer looking for storage to abandon the trailer to get home but hearing out story he created a better plan via his uhaul services and got us home! The $2 000 quote was a previous unhelpful uhaul. This location had an employee who we now call our hero! A++ !

STEVEN S 
Évaluation :
5

Saved us so much! Thank you !!!

STEVEN S 
Évaluation :
5

It was a bright, sunny day when I decided to relocate my home. The first thing that struck my mind was Uhaul, a renowned truck rental and self-storage company. Their reputation for providing excellent moving services was well-known, and I was eager to experience it myself. As I entered the Uhaul facility, I was greeted by Mike, a friendly attendant with a warm smile. He was incredibly knowledgeable and guided me through the entire process of selecting the right truck for my needs. He explained the benefits of their various truck sizes, from the 10' truck suitable for apartment moves to the 26' truck that could accommodate a 4-bedroom house. Mike also introduced me to Uhaul's self-storage facilities, perfect for storing items that I didn't need immediately. He mentioned the 24/7 access to the storage units, climate control to protect valuable items, and the high level of security in place to ensure the safety of my belongings. The rental process was seamless, thanks to Uhaul's online reservation system. I could easily check the availability of trucks and make a booking right from the comfort of my home. The rates were transparent, with no hidden charges, making it easy to budget my move. When the moving day arrived, Mike was there to assist. The truck was clean, well-maintained, and ready to go. Mike gave a brief on how to operate the truck safely, emphasizing the importance of using the right packing supplies for securing the items. After the move, I used the Uhaul storage facility. The storage units were clean, well-lit, and easy to access. Mike helped me choose the right size unit for my storage needs. All in all, my Uhaul truck rental and storage experience were top-notch, thanks to their high-quality service and Mike's exceptional customer service. I would recommend Uhaul to anyone in need of moving and storage solutions.

Andre M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armita R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantae C 
Évaluation :
5

Thanks

Cori T 
Évaluation :
5

Merci.

Cori T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYCHICUS O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erik N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt O 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ana S 
Évaluation :
5

Keep doing what you're doing.

Latonya A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charmaine W 
Évaluation :
5

I love the workers here. The young lady and man have great attitudes and work very hard to satisfy all customers. Merci

Daloria P 
Évaluation :
5

Rien

Kenneth B 
Évaluation :
5

So very nice and helpful, thank you!!

Shawn D 
Évaluation :
5

These folks were phenomenal! Thank you for everything

Shawn D 
Évaluation :
5

Easy going. A real person to speak to and not a machine which cannot help when things are not working.

Patric D 
Évaluation :
5

Merci

Chanelle C  |  Expérience générale 
Évaluation :
5

I stored my belongings here for 8 years. Mike is great and works with you with any issues you may have. All the other staff members I've met has also been helpful. Thank you for making this experience a good one.!

INDIA W  |  Expérience générale 
Évaluation :
5

You guys are wonderful and I appreciate the assistance I was given

Chanelle C  |  Réservation 
Évaluation :
4

Thumbs up to the facility and it's management especially Reese. I will definitly use them the next time I need storage. I highly recommend this storage facility.

Emanuel C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDLEON W 
Évaluation :
5

I forget the cashiers name, but she was so sweet and so helpful. She was such a pleasure and had wonderful communication I know this has nothing to do with improvement, but please keep her.

Ciara W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J 
Évaluation :
5

Rented a space there for 10years and the staff is great! Very helpful. I'm sorry to have to leave but I am downsizing and don't need it anymore.

ROB B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalena S 
Évaluation :
5

The people was very respectful and helpful.

Jacquline J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Risa R 
Évaluation :
4

I have an issue with the rates $19,95 per day plus Mike I don't understand? I was charged $153 dollars

manuel h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R  |  Expérience générale 
Évaluation :
5

Please do not offer me every single item that you guys own. It's stressful when trying to purchase one thing and 50 different options come up after I've selected what I've wanted. App is a little much when it comes to reservations online. Simply your add ons options.

Jazyonne D 
Évaluation :
1

Liar because they want to charge me for gasoline. and I handed it over tar icon they gave it to me

Kiara N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamone H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B 
Évaluation :
3

I was at this office for about 5 years, and I was between jobs at the COVID-19 area came, I Lost my insurance for my time, and the facility has a bad pipe in my area, and it destroyed My items , but they are good to keep it, but I didn't have a insurance on My items and I take the loss. The moral of the story, keep insurance.

Timothy S  |  Expérience générale 
Évaluation :
1

Didn’t know the trailer had a leak in it and now filing an insurance claim because all my stuff is water damaged

Shelbi M 
Évaluation :
4

Website listed dolly and furniture pads were available but they were not available at the location.

Melvin T 
Évaluation :
4

Nice

PeKita B 
Évaluation :
5

Everything was great. I was in and out really quick. No long lines and had many trucks. I will be coming back.

Daloria P 
Évaluation :
4

Aucun

rebecca d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius F 
Évaluation :
5

The facility is well run, very clean, and professionally managed. It was a pleasure doing business with you and your first rate staff. Ms. Morris was especially kind and professional. I would highly recommend your facility and I wish you continued success.

Lawrence J  |  Expérience générale 
Évaluation :
4

Truck maintenance needed really bad lack of pick up breaks in bad shape alignments questionable

ASIF C 
Évaluation :
5

The whole process from sign up to loading our unit and payment process is a smooth machine. Well lit, clean and easy access with code to enter facility. Staff are pleasant and helpful.

MARIE E  |  Expérience générale 
Évaluation :
5

Rien

Wrenethadarnise C 
Évaluation :
5

Rien

LLOYD L 
Évaluation :
5

I had difficulty contacting the store directly. The number listed on the website only connects you to the corporate offices. After several calls to that number someone finally gave me the correct DIRECT number to the store. That was very frustrating.

Loraine S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demeter H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeTina W 
Évaluation :
5

I will recommend this location to everyone.

Leeanne B 
Évaluation :
5

I will be back

Leeanne B 
Évaluation :
5

Great access , clean, secure. Staff is friendly. Many useful moving equipments.

Yevgeniy B  |  Expérience générale 
Évaluation :
4

Agent was great. Nice. Professional. Efficient. Understanding. She even welcomed us when we returned the truck! It would be nice to get a small credit for returning the truck with more gas than when we checked it out. Maybe something like "premium points" or actual money back.

Karenmarie L 
Évaluation :
4

Add more customer parking spaces

Ken C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L  |  Expérience générale 
Évaluation :
2

One of the AC vent was not working. There were 2 nails popped out in the truck at the backside and I got hurt at my back when I was shifting my luggage into the truck. I filed a claim yesterday and working with repwest insurance company on the same.

Nithin N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J 
Évaluation :
5

The facility manager, Mike, has always been a pleasure to work with. He is kind, efficient, helpful and professional.

Dori G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton M 
Évaluation :
3

I had to do the entire check in on line. Then haul charged me $15 fee. I will not use uhaul again. I will not recommend uhaul to anyone

Bradlee S 
Évaluation :
4

Nothing. Everything was fine.

albert g 
Évaluation :
5

Friendly staff. Easy drop off

Paul A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMER J 
Évaluation :
5

Just easy

kimberley G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA M 
Évaluation :
5

Thank you to the friendly lady who served me. Sorry I didn't get her name.

Youness K 
Évaluation :
5

Person helping us check in / out was wonderful! Very helpful, knowledgeable and pleasant to work with. Merci!

Eric P 
Évaluation :
5

A full tank of gas would be preferred. I'm not rich and can't afford to give uhaul free gas.

Jason B 
Évaluation :
5

The Customer Service Representative that checked me in was very professional and friendly made sure everything was right that I didn't to rent a truck. Great Job and thank you.

Diedra L 
Évaluation :
5

Excellent customer service. Truck and equipment were ready to go upon arrival. Process was explained very well.

David D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B 
Évaluation :
5

The staff and management have always been kind, clean ,very helpful and accommodating. If I ever need storage again, this would be the place for me. Thank you Safe Keeping Storage.

VINCENT H  |  Expérience générale 
Évaluation :
1

Had no communication with a human

Sandra W 
Évaluation :
5

Very helpful and friendly staff

SEAN P 
Évaluation :
5

They were very nice and helpful.

Rose L 
Évaluation :
3

Customer service is a joke, my bill is still not resolved after 5 days. although the reps I spoke to were professional, it's not resolved. I returned the truck the same day, but the rep says it shows I still have the truck. I can't get anyone to fix it. I'm very disappointed.

VANESSA R 
Évaluation :
5

Great place for storing my stuff in the few months that I needed it. Mike and the rest of the staff were very responsive to customer needs. I would highly recommend this location. Vince Lee

Vince L  |  Expérience générale 
Évaluation :
5

There was a question / conflict with the mileage recorded for my trip versus what was recorded for the truck before I rented it. Staff took the time to determine the actual cause of the error and I was never at risk of an over-charge. Helpful and friendly - will use this location again if I need to.

MARC R 
Évaluation :
5

Thank you Mike

Denise M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENIAMIN I 
Évaluation :
5

The staff is always friendly and helpful. I used this facility multiple times over the years, I would use it with confidence in future if I would needed it.

Edit D  |  Expérience générale 
Évaluation :
3

I was misinformed on where I could return the rental. The associate told me I could return the truck Fort St location which is closest to where I moved and when I got there they tried to double charge me for returning it there. It was a big inconvenience to have to bring it back to 8 mi from Southwest Detroit

Ramona J 
Évaluation :
1

Not personable at all.

STEVEN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle F  |  Expérience générale 
Évaluation :
4

Absolutely Outstanding facility very impressive and clean looking however as you get closer moths were everywhere all over and inside equipment and on as well inside of facility. Moths were on everything outside of building and in truck. At first glance truck look fine once inside wasn't cleaned from previous clients.

ANGELA L 
Évaluation :
5

The Staff is amazing.

Latonya G  |  Expérience générale 
Évaluation :
5

Don’t have gas level at 1/4 tank.

Scott S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skyler R 
Évaluation :
5

Nice and friendly staff

Ahmed A 
Évaluation :
5

I reserved a truck for 10 am at National Storage, which is a U-haul location. The representative who was lady, was rude, unprofessional, not helpful at all. Offered no assistance what so ever concerning my rental. I asked her for guidance concerning the situation, non was given at all. I called U-haul 800 #, a representative did not pick up my call at all. There was no contact made on the phone with U-haul at all. I left National Storage (Southfield) location and happened to be blessed by Safekeeping with a rental of a truck. The gentleman working at Safekeeping Storage (Southfield) location, was professional, thorough and offered assistance to me concerning my rental. Very professional. I do mean very professional. The vehicle was extremely clean, the facility was clean. I would recommend this rental location to anyone future wise. I give Safekeeping Storage (Southfield) location 5 stars for outstanding service in all areas.

Richard H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etta J 
Évaluation :
5

I had to put all my things in storage for a couple of months while waiting for my house to close. It was a stressful time, but your facility helped me get through it. Everyone was friendly and professional. Thank you so much for making a rough time bearable. I would definitely recommend this facility to anyone.

Juliette M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIANN P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoneita H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J 
Évaluation :
4

Make sure to look under the truck seat there was some trash and its COVID-19.

Denise M 
Évaluation :
5

easy drop off

Sandra W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B 
Évaluation :
3

The gal working at this primary storage facility that Sunday arrived almost a half hour late; just before 9:30 - and since I knew I had a full days work with the truck and my cargo ahead I wanted to get the truck at 9:00 and return it before they closed at 5 p.m. She was still there at 4:30 when I returned that afternoon, and told me she hadn't seen a single other customer all day; for either storage or truck rental after I left that morning. So she did kind of devote her whole Sunday at work to servicing me with the truck for the day - which was commendable.

GREGORY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHIAANN M 
Évaluation :
5

Excellent service Easy access No hassles

HAROLD W 
Évaluation :
5

Excellent service Easy access Great experience working with Safe Keeping staff

Chanique W 
Évaluation :
5

Was fast , need Just More smile:)

Marc B 
Évaluation :
5

Uhaul.com/share App would not allow me to take a picture to complete an after hours return, but the return was quickly processed the next day with no additional charge.

Jeff H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macon F 
Évaluation :
2

This contract site for Uhaul has too many extra fees. They dollar & 2 dollar you with all the extras. I will make sure I use a UHAUL Store next time.

sherry w 
Évaluation :
5

Entire staff was great and friendly very helpful

Angel M  |  Réservation 
Évaluation :
5

Facility is is priced well, very clean and the staff is amazing. Speedy process and staff was very helpful. The fact that everything is on one floor was great would recommend.

Yolande R  |  Réservation 
Évaluation :
4

Responsive and helpful front desk.

Jeremy B  |  Réservation 
Évaluation :
3

I did not use this location for storage ,I found a better price else where. I also did not get a truck from this location,I used a different uhaul location for the truck rental.

Lisa J  |  Réservation 
Évaluation :
1

Didn't get the services needed

Samantha M  |  Réservation 
Évaluation :
5

Everything was secure and clean will recommend to people

LATOYA S  |  Expérience générale 
Évaluation :
5

I was very satisfy with the storage company I will come again if needed.

LETHA G  |  Expérience générale 
Évaluation :
4

The facility to be very clean and the staff friendly and attentive. My only concern is the lighting. Our unit is a bit tucked and lights did not come on automatically. They had to be turned on.

MARIE R  |  Premières impressions 
Évaluation :
5

Climate control!! My friend keeps saying how I keep talking about it. It`s because it`s a great price with a great attribute. Very nice and helpful people and I got everything I wanted.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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