Customer Reviews for Safe Mini Storage 5
(U-Haul Neighborhood Dealer)

206 évaluations

8836 Hwy 72 W   Madison, AL 35758

(256) 850-3195

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(256) 850-3195

8836 Hwy 72 W
Madison, AL 35758

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Wilder 
Évaluation :
5

The key lock took a lot to open it.

Noel Perkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Wills 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marissa Weir 
Évaluation :
5

Excellent service & the truck was in perfect working order!

Brent Holcomb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Early 
Évaluation :
5

The cab of the truck was filthy!! The truck was a bear to drive. The steering was loose and the brake and gas were touchy. The truck needed maintenance in my opinion.

John Sanders 
Évaluation :
2

There was a foot long Crack at the bottom of the windshield. Tires on the car hauler were bad. Had a blow out 40 minutes into the trip. Only 1 of 2 people had knowledge on how to tie down the car

MICHAEL DEVER 
Évaluation :
5

Very good customer service

Reamer Argo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Wren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint Johns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Sanchez 
Évaluation :
5

Customer Service is extremely excellent

Dee Ward 
Évaluation :
5

Trailer was kind of banged up but good enough to get the job done.

Jarius Parker 
Évaluation :
5

Very friendly and efficient

Edward Pendergrass 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Jones 
Évaluation :
5

Very easy process from start to finish!

Addison Osborn 
Évaluation :
5

The ladies at the front desk were very thorough and made pick up and return very simple. Great job !

Michael Ellis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Potter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesia Shivers 
Évaluation :
1

I picked up the U-Haul and the employee told me that the person before me forgot to check in so the mileage was going to be off. Never updated that into the system so when I dropped the U-Haul off the mileage was wrong and it said that I drove 80 miles, 30 miles over my expected mileage so I was charged for extra mileage even though I drove my estimated amount.

Brandon Alexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Gordon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Sternberg 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Conrad 
Évaluation :
3

I don't agree with being charged 364 dollars for dropping it off at a different location than where I picked it up. It would cost 50 in gas to drive it back to where I got it from. I will remember that the next time I'm in need of a moving truck.

James Spicer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Lyman 
Évaluation :
5

I did have an issue when trying to return the vehicle. It took longer than I would have liked. Customer service was able to help me resolve the issue.

Nicole Sharpe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chang Du 
Évaluation :
5

Clean facility with great staff. Equipment is always in good condition.

Jarius Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Davis 
Évaluation :
5

Make sure military discount was offer.

JOHNNY LITTLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Kreps 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Marini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Schultz 
Évaluation :
5

Associate Lauryn Parker was Absolutely Professional and So Polite. I would recommend her Customer Service as 5 Star all the way. Please give this young lady some KUDOS. Thank you for the Service.

Miles Standish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY REESE 
Évaluation :
5

My experience was great. No recommendations.

Barbara Adams 
Évaluation :
5

the company you allow for contract movers never contacted me for details when I called them answered and hung up on me tried calling back but only voice mail. I ended up loading the truck myself

Norman Corbin 
Évaluation :
5

Nothing, service was excellent

Chris Bumgardner 
Évaluation :
5

Great service, clean, easily accessible from Hwy 72.

Lewis Wooten 
Évaluation :
5

Keep up the good work!

Joseph Kalis 
Évaluation :
3

Nothing about the location itself, but the first time I’ve used the truck share 24/7 for this rental, it took about 15 mins to be ‘verified’ which was frustrating.

Eric Barnard 
Évaluation :
5

Crystal is a treasure in customerservices-! She & Ryan go above superior customer service too. This location is the best for Uhaul rental agents, imo. I'd rent from them any time, uhaul and storage space plusI can't say I experience greatcustomer understanding & service at such a great level in every placeI shop. ...Superb customer service. How uhaul & boss realize how good they are. SUPERB SERVICE HERE-!

MARY ANDERSON 
Évaluation :
5

The guy in the office was very empathetic to my situation and just seemed like an all around great person! Thank you for everything!

Denys Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin McGrath 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theadore Middleton 
Évaluation :
5

One tire was low (no air pressure) and had two nails in it. Repair technician was excellent

Frederick Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Lowery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Drew 
Évaluation :
2

Clear precise information that is honored by the company. Was told since I was picking it up on 1/4 tank of gas, if I returned it with the same amount I would be reimbursed $10. But if less then no penalty. However I got charged $40 for gas. Was told that I could estimate additional mileage and if I used less then I would be refunded. That was also false. Looks like profits are gained on hoping customers believe what they say and don't follow up on their promises.

Caldin Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laffon Brelland 
Évaluation :
5

We were delayed 30 minutes before getting to location, so they were closed. Therefore, used online return. this was a disaster. I could not go forward on site all the way through without being sent back several times. Ended up calling a number I was giving by a uhaul customer support rep. and being sent to another location. The person at his location had us checked in and out of there in 5 minutes. People I talked to were great, but the online process needs work. My son said he had a similar situation when he rented a truck awhile back.

don godwin 
Évaluation :
5

S.O.

Richard Nave 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry Moore 
Évaluation :
5

Ryan gave above and beyond customer services im actually going back again to this location due to his awesome caring welcoming and helpful customer services

Alan Severino Manon 
Évaluation :
5

THE SERVICE WAS EXCELLENT. SHE WAS HELPFUL IN ALL ASPECTS OF THE PICKUP. THE LOCATION WAS CLEAN, LOOKED PROFESSIONAL AND EVERYTHING WENT SMOOTH,

donna shiply 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans Ruoss 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Thomason 
Évaluation :
5

There was stuff in the back of the trailer when picked it up

steve spears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven bonnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hogan 
Évaluation :
5

Staff very helpful and professional

hannah Darrah 
Évaluation :
5

The agent was absolutely awesome! The entire process was seamless and made my moving day less stressful.

Lisa Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Bowen 
Évaluation :
5

A very easy process with friendly and knowledgeable staff.

Steve Truitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Wojtowicz 
Évaluation :
5

Trucks parked too tightly.

Bob Hogan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ballengee 
Évaluation :
1

I picked up the trailer on 1-7-23 @ 2pm. I told the clerk I would have it back by 6pm. He said drop it off after hours and it would be fine (no extra charges would be filed). I dropped it off on 1-7-23 @ approximately 530pm. On 1-12-23 I received a email stating I had late equipment. I called safe storage. They stated they didnt have the trailer but they would get to the bottom of it. Today 1-20-23 I get a text and email stating i dropped off my trailer and was charged for 14 days.... I used Safe Storgae because it was close to my step sons apartment. He lives in Alabama. I live in Tn. I physically dropped off the equipment on 1-7-23. I am the only person in my family with a vehicle that can tow a trailer thats why I rented it. Now Im being overdrafted because of a clerical error or stolen equipment. Either way they need better help there to ensure no one else loses money for helping out a family member. I have disbuted the charge but have no money going into the weekend. If and or when I get my money back Ill still be in the hole because of overdraft charges.

JEFFERY COTHRAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Sherman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT NICHOLAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Comish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER HALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada Morina 
Évaluation :
5

I chose the self check in/out process and it was user friendly and the staff was there in case I needed them.

Traci Preston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dane goff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MASTON 
Évaluation :
5

Awesome

Brian Bradley 
Évaluation :
5

They were very friendly and helpful. Super nice.

Victoria Kelly 
Évaluation :
5

Excellent service. The check-in text makes it really easy.

Scott Davidson 
Évaluation :
5

I had a great experience at the facility. Would definitely recommend it.

Marquis Brantley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Lawson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MCARTHUR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg McDermott 
Évaluation :
5

Thank you Mr Richard and Ms. Crystal for all your help. Blessing to you both☺

Crystal Jackson 
Évaluation :
3

The first trailer that we were given had a flat tire. We insisted on another unit instead of the one they wanted us to take. They said if we would take it they would reimburse us for the air. We inspected the tire and saw a nail in it. The units should be physically inspected by the renting agency. If we had taken that first unit we could have been stranded on our journey.

Reggie Wilder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Toothman 
Évaluation :
5

Nothing! This was a great experience at an affordable price.

Scott Bosse 
Évaluation :
5

Not hit. Very spacious yard, with well maintained equipment. A + experience.

Jarius Parker 
Évaluation :
5

The employees at this storage rental were great!!!

Antoinette BENTFORD 
Évaluation :
5

Merci

Crystal Jackson 
Évaluation :
3

Make sure that the person renting the truck know exactly when the truck needs to be returned before leaving the lot instead of calling 25 mins after the return time and charging for another day!! Especially if it's their first time renting a U-Haul. If I knew they was charging me for another day then I would've kept it till the following day at least then I would've had time to pick up the last few items I needed.

Tamela Terry 
Évaluation :
2

Lady at desk was extremely rude and told us to use the app. Then the lock box for the key was poorly maintained and it took us 10 minutes of messing with it to get it open.

John Coppett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT WALKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Harper 
Évaluation :
5

Service perfect and employees so kind.

Bernard Casez 
Évaluation :
5

To be honest there is nothing that I can think of that needs to be improved. The location of the UHAUL is very easy to find and the self-service option is outlined perfectly. My husband and I have already used you again since the first time.

Ebone Lewis 
Non les évaluations ont été soumises pour cet établissement.

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