Now I must let you know this as well. My original drop off location on Countyline Rd. I had a different experience. I got there the it was closed. I called the phone number on the receipt at least 3-times kept getting the voicemail. Waited about 45-mins and tried calling again a guy answered the phone and I told him that I was there to drop off the auto transport trailer. He stated that he was closed and it's RAINING there's no way in the (HELL) that he was coming up there so I could turn in the equipment BECAUSE U-HAUL DONT PAY HIM ENOUGH!!! WOW THAT WAS A BIG SHOCK TO HEAR AS A CUSTOMER. I had him on speaker phone in which my wife and 2-kids heard his unpleasant words. So I had to drive around with the hopes of finding another U-Haul location. After about a hour I found another location that was open on Hwy-72 that accepted the equipment. They were very nice. At first she said that you didn't know if she could accept the equipment and if she did she would have to charge me a FEE because lt was supposed to be drop off at the County Line Rd location. I explained what happened. She made a phone call then stated that she could accommodate my drop off. All I could do was say thank you. I paid $93 for the entire transaction don't know if that was correct. Didn't mean to be so long winded but I never experienced this type of customer service before from U-Hual. I recommend that you REACH OUT TO THAT EMPLOYEE AT THE COUNTY-LINE location and take ACTION for his unparalleled profanity comment that he made to me. I did get his name is was (James). I will Pray that you will handle this issue. I thank U-Haul you guys are the BEST✅
RALPH D
Safe Mini Storage 5
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Madison, AL 35758
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Nice clean location. Truck was ready to go. Any question they were answered.
ANTHONY CAmazing experience
BRITTANY JThe dolly is bad shape. They charged me even I have fuel up the gas tank same level. I have email them but no answer.
OAI CNothing really. Great customer service!
DAVID G