Ensure the vehicles have no check engine lights illuminated as the rental is being initiated.
Katy R
Customer Reviews for Safe Mini Storage 5
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service.
robert cGreat service. Professional and friendly.
Ron RThe key lock took a lot to open it.
Noel PExcellent service & the truck was in perfect working order!
Brent HThe cab of the truck was filthy!! The truck was a bear to drive. The steering was loose and the brake and gas were touchy. The truck needed maintenance in my opinion.
John SThere was a foot long Crack at the bottom of the windshield. Tires on the car hauler were bad. Had a blow out 40 minutes into the trip. Only 1 of 2 people had knowledge on how to tie down the car
MICHAEL DVery good customer service
Reamer ACustomer Service is extremely excellent
Dee WTrailer was kind of banged up but good enough to get the job done.
Jarius PVery friendly and efficient
Edward PVery easy process from start to finish!
Addison OThe ladies at the front desk were very thorough and made pick up and return very simple. Great job !
Michael EI picked up the U-Haul and the employee told me that the person before me forgot to check in so the mileage was going to be off. Never updated that into the system so when I dropped the U-Haul off the mileage was wrong and it said that I drove 80 miles, 30 miles over my expected mileage so I was charged for extra mileage even though I drove my estimated amount.
Brandon AI don't agree with being charged 364 dollars for dropping it off at a different location than where I picked it up. It would cost 50 in gas to drive it back to where I got it from. I will remember that the next time I'm in need of a moving truck.
James SI did have an issue when trying to return the vehicle. It took longer than I would have liked. Customer service was able to help me resolve the issue.
Nicole SClean facility with great staff. Equipment is always in good condition.
Jarius PMake sure military discount was offer.
JOHNNY LAssociate Lauryn Parker was Absolutely Professional and So Polite. I would recommend her Customer Service as 5 Star all the way. Please give this young lady some KUDOS. Thank you for the Service.
Miles SMy experience was great. No recommendations.
Barbara Athe company you allow for contract movers never contacted me for details when I called them answered and hung up on me tried calling back but only voice mail. I ended up loading the truck myself
Norman CNothing, service was excellent
Chris BGreat service, clean, easily accessible from Hwy 72.
Lewis WKeep up the good work!
Joseph KNothing about the location itself, but the first time I’ve used the truck share 24/7 for this rental, it took about 15 mins to be ‘verified’ which was frustrating.
Eric BCrystal is a treasure in customerservices-! She & Ryan go above superior customer service too. This location is the best for Uhaul rental agents, imo. I'd rent from them any time, uhaul and storage space plusI can't say I experience greatcustomer understanding & service at such a great level in every placeI shop. ...Superb customer service. How uhaul & boss realize how good they are. SUPERB SERVICE HERE-!
MARY AThe guy in the office was very empathetic to my situation and just seemed like an all around great person! Thank you for everything!
Denys JOne tire was low (no air pressure) and had two nails in it. Repair technician was excellent
Frederick CClear precise information that is honored by the company. Was told since I was picking it up on 1/4 tank of gas, if I returned it with the same amount I would be reimbursed $10. But if less then no penalty. However I got charged $40 for gas. Was told that I could estimate additional mileage and if I used less then I would be refunded. That was also false. Looks like profits are gained on hoping customers believe what they say and don't follow up on their promises.
Caldin HWe were delayed 30 minutes before getting to location, so they were closed. Therefore, used online return. this was a disaster. I could not go forward on site all the way through without being sent back several times. Ended up calling a number I was giving by a uhaul customer support rep. and being sent to another location. The person at his location had us checked in and out of there in 5 minutes. People I talked to were great, but the online process needs work. My son said he had a similar situation when he rented a truck awhile back.
don gS.O.
Richard NRyan gave above and beyond customer services im actually going back again to this location due to his awesome caring welcoming and helpful customer services
Alan STHE SERVICE WAS EXCELLENT. SHE WAS HELPFUL IN ALL ASPECTS OF THE PICKUP. THE LOCATION WAS CLEAN, LOOKED PROFESSIONAL AND EVERYTHING WENT SMOOTH,
donna sThere was stuff in the back of the trailer when picked it up
steve sStaff very helpful and professional
hannah DThe agent was absolutely awesome! The entire process was seamless and made my moving day less stressful.
Lisa SA very easy process with friendly and knowledgeable staff.
Steve TTrucks parked too tightly.
Bob HI picked up the trailer on 1-7-23 @ 2pm. I told the clerk I would have it back by 6pm. He said drop it off after hours and it would be fine (no extra charges would be filed). I dropped it off on 1-7-23 @ approximately 530pm. On 1-12-23 I received a email stating I had late equipment. I called safe storage. They stated they didnt have the trailer but they would get to the bottom of it. Today 1-20-23 I get a text and email stating i dropped off my trailer and was charged for 14 days.... I used Safe Storgae because it was close to my step sons apartment. He lives in Alabama. I live in Tn. I physically dropped off the equipment on 1-7-23. I am the only person in my family with a vehicle that can tow a trailer thats why I rented it. Now Im being overdrafted because of a clerical error or stolen equipment. Either way they need better help there to ensure no one else loses money for helping out a family member. I have disbuted the charge but have no money going into the weekend. If and or when I get my money back Ill still be in the hole because of overdraft charges.
JEFFERY CI chose the self check in/out process and it was user friendly and the staff was there in case I needed them.
Traci PAwesome
Brian BThey were very friendly and helpful. Super nice.
Victoria KExcellent service. The check-in text makes it really easy.
Scott DI had a great experience at the facility. Would definitely recommend it.
Marquis BThank you Mr Richard and Ms. Crystal for all your help. Blessing to you both☺
Crystal JThe first trailer that we were given had a flat tire. We insisted on another unit instead of the one they wanted us to take. They said if we would take it they would reimburse us for the air. We inspected the tire and saw a nail in it. The units should be physically inspected by the renting agency. If we had taken that first unit we could have been stranded on our journey.
Reggie WNothing! This was a great experience at an affordable price.
Scott BNot hit. Very spacious yard, with well maintained equipment. A + experience.
Jarius PThe employees at this storage rental were great!!!
Antoinette BMerci
Crystal JMake sure that the person renting the truck know exactly when the truck needs to be returned before leaving the lot instead of calling 25 mins after the return time and charging for another day!! Especially if it's their first time renting a U-Haul. If I knew they was charging me for another day then I would've kept it till the following day at least then I would've had time to pick up the last few items I needed.
Tamela T