App is very slow and often looses network connection. Makes the renting and return process take longer than necessary.Nicholas R.
Customer Reviews for Safe Ship NKY
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Thomas, KY 41075
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The chat customer service online is not effective.Dani C.
In the email you send about virtual check in, if you can let them know that it will take about 10 min to do everything needed at check in and that they need to have location on for the browser they are using. ThanksSara V.
Le client n'a pas laissé de commentaire.JefferyQuebedeau Q.
Le client n'a pas laissé de commentaire.JOSEPH B.
I dropped it off after hoursKevin J.
Truck was old and dirty. Tires were pretty bald. AC worked for awhile, and blew hot for half the trip. There was trash in the front seat when we picked up and cab was unlocked. Oil light / check engine light was on. Wasn't worth the price paid. Location was nice otherwise.DAVID C.
Staff member on Saturday morning check was very helpful. The mobile check in was unsuccessful. I would not recommend doing that to anyone. Luckily location was open shortly after I arrivedDoug S.
It was a mess! My hitch took way longer to install than they said it would and they didn't have my trailer ready at my reserved time. Service was extremely poor and it was difficult to find out what was going on. I will actively be telling people to avoid using uHaul. This review is for the Cincinnati location I was supposed to be getting my trailer at.Morgan V.
the best location for uhaul rental in greater cincinnatiTim E.
Everything wasExcellent the people there were just wonderful they were great they made sure I was very happy with what I got before I left I would would give them a rating of a perfect 10 if it was on this survey thank you to the guys at the Forthomas uhaul Rental service in Alexandria ky Thank you From Linda FieldsLINDA F.
Le client n'a pas laissé de commentaire.mario anthony T.
Le client n'a pas laissé de commentaire.Chad F.
The trailer wires were routed right between the ball and coupler so they pinched and blew 3 fuses on the truck. I had to cut and rewire and replace fuses late at night on the side of the road because I lost trailer lights because of this. When doing this, I noticed they did not attach the emergency brake either, so if it came off it could have done a lot of damage. Plus the guy that hooked it up took his shirt off when doing so and left it in the bed of my truck.COLBY C.
Le client n'a pas laissé de commentaire.Chad F.
Have rented multiple times from Safe Ship in Fort Thomas. Always a good experience with excellent customer service!CHARLES B.
Le client n'a pas laissé de commentaire.Chris R.
Well organized and friendly.FRANK M.
Le client n'a pas laissé de commentaire.Jeff L.
Le client n'a pas laissé de commentaire.Johnny C.
Super fast service from my guy at the counter I was in and out and On my way. good looking out!Justin C.
Le client n'a pas laissé de commentaire.Kenneth G.
Better after hours drop off electronicRebecca B.
Website for drop-off was working poorly. It look quite a while to even begin working and I almost had to leave without check-out, then was slow.Roy S.
My best uhaul experienceARNOLD C.
The process of going through the self checkout was an issue. It asked for a verification code and I entered the code but said I was not approved but it finally went thru after 3 attempts.David R.
Le client n'a pas laissé de commentaire.L B.
was a very easy deal, good customer service, will rent from them in any future needsPaul C.
I ordered and expected an appliance dolly and furniture blankets and the store was out of both even though I was promised them online. Then I still had to pay for a utility dolly!!Lance G.
Le client n'a pas laissé de commentaire.Nani S.
Le client n'a pas laissé de commentaire.robert O.
Le client n'a pas laissé de commentaire.Keith W.
Mason defines customer service. He saw that we were struggling with the app & he came out to help us in person. This is exceptional service & I really appreciate it!Alan F.
Le client n'a pas laissé de commentaire.susan E.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.Carly S.
Your website is not fully integrated with the local dealer system. Most of my information that was input onto the website was not available to the local dealer and it took too long for checking in.Mark M.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.elliott H.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Dawn W.
Le client n'a pas laissé de commentaire.Michele T.
Gentleman that helped us was very polite, courteous and extremely helpful. Would use this location again.Barbara S.
They were extremely professional and expla8nwd everything in detail.arin H.
Le client n'a pas laissé de commentaire.Rolf O.
Le client n'a pas laissé de commentaire.roger B.
When I got there to pick it up and was told to knock on the door your employee was extremely rude. He was yelling and acting like an idiot.steven K.
They folks at the Fort Thomas location were top notch, the best I've encountered.David B.
The employees did an excellent job at taking care of my needsJOHN J.
Nice, friendly location. Better than the restMark R.
Le client n'a pas laissé de commentaire.ALBERT B.
cancel snow stormsROY L.
Le client n'a pas laissé de commentaire.Karah R.
Le client n'a pas laissé de commentaire.STEFANIE H.
Le client n'a pas laissé de commentaire.RAYMOND B.
Great service, great team! I rent vans from this location several times a year. Vehicles always in impeccable condition, most are new! The location very convenient, and the customer service is amazing!MARK A.
Le client n'a pas laissé de commentaire.JASON A.
Le client n'a pas laissé de commentaire.JASON H.
Le client n'a pas laissé de commentaire.david S.
Improve app service. Improve customer service. It took me 45 minutes to pick up the truck because the app wouldn't let me take a picture. Then got charged extra for gas when I filled it back to where it was, but couldn't post the photo. I should have only had to pay around $100 for this, but ended up paying $135. I won't use Uhaul again.Michelle F.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.PATRICA K.
Great service from Safe Ship NKY - they deliver an swesome U-Haul experience. Helpful, friendly service and a full like of U-Haul rental services. Will use Safe SHip NKY now for all my U-Haul needs! Merci.CHARLES M.
Nothing comes to mind. I was working on doing the mobile pick up when they can outside and offered to take care of it inside for me if I wanted. The staff was very helpful.THOMAS B.
Le client n'a pas laissé de commentaire.Lorie S.
Easy pick up from helpful staff. Location is basically a shipping service, but good attention from the vendor was welcome, and tips on operating the truck were provided. Overall, it is good location but not very fancy. The rented 15-foot truck had a fair number of miles on it but performed a 500-mile trip with no problems.Paul H.
I can't think of anything, everything went great.Michael H.
Find a more friendly staffingthomas H.
I used the Safe-Ship location many times due to the professionalism of the staff and their desire to work with customers. They all go over and above to give you what you need and provide recommendations to save you money. Would recommend this location to anyone.JEFFREY S.
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.Rita M.
Great customer service!Nick T.
Everything was great good service and efficientAnita M.
Nothing. The gentlemen that run this U-Haul do a fantastic job. They are always super friendly and have the rental truck ready when they say they will. Je les recommande chaudement.RICHARD V.
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.Leonard L.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Randy L.
Le client n'a pas laissé de commentaire.Bill E.
Make sure to jump into and check every vehicle before renting it out. The van we rented was definitely used as cold storage for either a morgue or seafood company and was one of the foulest smells I've encountered.Justin T.
Le client n'a pas laissé de commentaire.craig T.
Nothing! Service was great. Staff very friendly.THOMAS C.
what a wonderful experience..needed a van right away as my car was in the body shop and the owner was great. much easier than the one down the street from where I live.Mary H.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Salissa E.
I arrived early, even before they open and Mason let me get in the truck immediately. He was so nice! Very accommodating and excellent customer service.Tia H.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Linda B.
Mason was awesome! Definitely will recommend!Shannon H.
Le client n'a pas laissé de commentaire.Delbert M.
Le client n'a pas laissé de commentaire.CHARLES R.
The truck shock when it went over 50 mph. This was if it was full or empty so I didn't feel safe while driving it.GRACE R.
Le client n'a pas laissé de commentaire.Stelios G.
Le client n'a pas laissé de commentaire.ELLIOTT H.
Excellent service à la clientèle. Quick easy pickup and just a really nice couple to deal with. I'll be back again.Ryan H.
Le client n'a pas laissé de commentaire.Gary C.
Very friendly and helpful.Candice C.