Everything went well except they overcharged me 11 $for the gas. I drove for 14 miles all together and filled out 1,5 gallons of gasoline. I really don't understand why they have charged me? I really want explanation. I did not call the location, I thought just forget about it. But certainly I will not recommend anyone for this location.Zorayr N.
Customer Reviews for Safe Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Van Nuys, CA 91405
(One Block West of Sherman Way & Van Nuys Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DAVID R.
Nothing, they were so great. Had everything ready to go. So nice, so efficient. Truly could not have been better.Chelsea M.
Excellent idea to have a Uhaul rental at the Safe Storage ! The process was super easy and terrifically helpful. Merci.JOSEPH L.
Le client n'a pas laissé de commentaire.ROSA A.
Everything was great!RICHARD R.
Le client n'a pas laissé de commentaire.ALICE W.
Le client n'a pas laissé de commentaire.Amanda B.
Don't tell lies.ANTHONY H.
The attendant was evasive explaining there cost before signing the contract I found out why with the overcharges at the time of returning the vehicle. The vehicle was severely damaged with the rear door wouldn't close this van should have not been rented being in an unsafe condition.Amir G.
I didn't have a reservation and I was still in and out in less than 30 minutes.Kimberly W.
Le client n'a pas laissé de commentaire.Jaclyn T.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.EDWARDCHARLES K.
Le client n'a pas laissé de commentaire.Curtis K.
Le client n'a pas laissé de commentaire.Glenn S.
Le client n'a pas laissé de commentaire.Shawn L.
The rental was with a piece of cardboard and they charge me 25 $for bringing back supposedly dirty and also charge me 10 $for insurance the person who assist me never ask me. I don't need cause I have my own insuranceCarlos A.
Happy with U-Haul, but very unhappy with the moving help we hired - A Perfect Solution. They didn't show up at the appointed hour claiming a stolen phone - and then called me 4 1/2 hours later - after I had completed the move. I will be reaching out directly to get a refund on that portion, but you might want to consider removing them from your list.Marcy Ann R.
Le client n'a pas laissé de commentaire.Bruce L.
Nice guy at front deskDavid E.
Le client n'a pas laissé de commentaire.TIMOTHY B.
No access for late return. Web based return too difficult to use.Sheryl M.
Jose was so helpful! Thank you for being so efficient and friendly!Christa S.
Terrible customer service and picked the truck up dirty and then they charged me 25 $to clean their mess. Jose was terrible manager and did nothing to help ! Basically told me to Fu^* offBRADLEY S.
Friendly and easy process!Elizabeth V.
Le client n'a pas laissé de commentaire.Marcelo Horacio M.
Le client n'a pas laissé de commentaire.Marlinda M.
First location I went to was on Hazeltine in Sherman Oaks. Would never go back there. Location looked like a filthy junk yard with a dirty funky office. The Sherman Way local was much better.ALEX L.
The person helping was very helpful and super nice. Amazing customer service!Migran G.
I was made to feel that everything would work out I felt that I was in good hands I will always recommend this locationAngela B.
Le client n'a pas laissé de commentaire.Nicole L.
Jose has been awesome both times I've needed to rent a van. Appreciate the customer service!Andrew P.
Le client n'a pas laissé de commentaire.Seiko H.
Le client n'a pas laissé de commentaire.Dana M.
A+ to Jose. Great guy.Sai K.
Le client n'a pas laissé de commentaire.debra W.
Great serviceJohn G.
Customer Service rep was very friendly, helpful and courteous. Excellent service.Carla O.
Karina Karina Karina!!!!! She is the greatest. She was Friendly Authentic Caring and Thoughtful and thats a FACT!!!! I had to go to the main UHaul store for a Queen size mattress cover and the lack of service at the main store made me appreciate Karina and Safe Storage even more. I would certainly recommend this facility because of Karina!!!Laura W.
Le client n'a pas laissé de commentaire.Amarjeet A.
NOTHING YOU ALL WERE TERRIFIC!!!Cathy G.
Great service and nice Van.John G.
Super easy, quick, and the vehicle was in great condition.Natalie M.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Sharon R.
This location has exceptional customer service. We had a chance to observe Jose during his interactions with other customers and he was pleasant and polite and a quick problem solver. It is obvious that this location is run efficiently.Evelyn B.
Provide parking on site.Antonio C.
Keep up the good work.Roberto P.
Excellent customer service!Matthew W.
Le client n'a pas laissé de commentaire.TYRENN M.
They were nice, it was relatively smooth but my two issues: 1- I booked it online from Thurs 10A-Mon 10A. The woman told me it was due back SUN. It took a a few explanations to tell her I didn't book 4 DAYS, I used the CALENDAR provided on the website and chose Thurs 10A- Mon 10A, that's four, twenty-four hour periods. She accommodated. I returned it easy but saw on my bill a 13 $fee for credit card. last I knew, a credit card is REQUIRED to make the reservation. For that reason alone, I will not rent again and would discourage friends. I don't like being nickeled-and-dimed.Michael K.
Need to make sure the workers know how U-Haul system worksSteve M.
Le client n'a pas laissé de commentaire.Minnie S.
Le client n'a pas laissé de commentaire.Erin F.
Le client n'a pas laissé de commentaire.Audra L.
Le client n'a pas laissé de commentaire.Samantha R.
I wanna double charged for my U-Haul. I called the location and they had no information to give me or any resolution. Very disappointed and will not be renting from them again.Sydney B.
Le client n'a pas laissé de commentaire.Kara B.
Le client n'a pas laissé de commentaire.Jhonatan H.
The team at the facility was great. The manager who helped us was very friendly and professional. Moving is often no fun, but at least this portion of the event was positive. A+ rating.james L.
Exceptionally good experience. Great, friendly customer service.Nikol H.
Le client n'a pas laissé de commentaire.Kara B.
Jose and Karin were wonderful! They answered all of my questions and check me in and out quickly. I will definitely come back to this location for my future moving needs.Sierra R.
Nothing. Great experience and Jose was terrific. Would definitely use this location again.Francine M.
Le client n'a pas laissé de commentaire.James M.
The check-in process took unnecessarily long and to not be allowed to park in their lot, when their taking my money as I am doing business with them, is ridiculous. There is hardly any street parking and I had to park quite a trek away. Nice people and they were very helpful in the return, but the no parking for a single car in a completely empty lot is a deal breaker. I won't use them in the future.Michael K.
Not a thing...please keep on doing what you're doing!!' Fabulous Job!!! :)Rodrick F.
Great service! Very easy pick up and return process. Accurate billing for mileage and gas refill. Van was dropped off after closing.Sheila B.
Le client n'a pas laissé de commentaire.JOEL D.
This is the same location I have my storage unit, and the personnel are always friendly and helpful.Jacqueline G.
Le client n'a pas laissé de commentaire.VERNITA B.
Le client n'a pas laissé de commentaire.Michael S.
Amazing staff! Amazing van! Would definitely rent here in the future.Tontrell J.
Good service , happy client!Michael B.
Easy in and out thank you.Jeanette C.
We were substantially overcharged on the mileage. I travelled 35 mikes in the truck and wa charged for 50!!!!! This is unacceptable.Wayne R.
Le client n'a pas laissé de commentaire.James P.
Awesome! They got me in and out without a reservation and the truck was essentially brand new. Highly recommend to anyone who needs a truck for the day.Robert H.
Le client n'a pas laissé de commentaire.Errica G.
Nothing everything went well,it was my 2nd time using U-Haul.evangeline B.
Le client n'a pas laissé de commentaire.Rodney H.
Le client n'a pas laissé de commentaire.TRYNELL W.
Le client n'a pas laissé de commentaire.Luis R.
Le client n'a pas laissé de commentaire.raceal M.
MI EXPERIENCIA FUE MALA MI CONTRATO DECIA 1/4 DE GAS Y NO ME DI CUENTA AL MANEJAR TRES BLOCKS YA NO TENIA GAS. EXIGI UNA EXPLICACIÃ“N Y NUNCA ME LA DIERON LA DEJE CON BASTANTE GAS Y NUNCA VI UN REEMBOLSO NI DE GAS NI DEL MILLAJE ME COBRARON 50 MILLAS Y USE 40 QUÃ‰ MAL NO?Luis R.
This was the second time I used this location and got charged the additional insurance fee even thought I didn't select it (or need it) when I booked. The management at this location needs to address why it's automatically added after the fact. Not acceptable.Chris P.
Yesterday, I rented a van for 4 hours (and returned it after just two hours). I drove it 18 miles. And put in just over a gallon of gas before returning it. Yet when I received my receipt via email, I was charged for 1,8 gallons of gas. The employee (JOSE RODRIGUEZ) insisted it was not returned with the proper amount of gas. I have a receipt with my purchase and a photo of the gas tank/mileage when I returned it. He then refused to refund the gas charge. I suspect that he is running a scam on customers in the hope that they don't check their recipe.Daniel C.
Le client n'a pas laissé de commentaire.Mia E.
I had someone from TaskRabbit do a small moving job for me while I was out of town. The rental went smoothly and everyone was helpful. The cargo vans are easy to drive, and can handle just about every smaller move.billie S.
Le client n'a pas laissé de commentaire.Alex C.
Le client n'a pas laissé de commentaire.Madelyn A.
Make sure the vans are clean prior to rental, and require the gas gauge be returned at middle or full. Anything in between is confusing and it cost me 15 extra dollars. Not happy about that.Melanie M.
I declined the insurance coverage when I made my reservation, but upon pickup, they told me it was not option and I had to take out their insurance.Chris P.
Le client n'a pas laissé de commentaire.Jacqueline G.
Safe Storage, you rock for Great customer Service !!!!Barbara M.
The receptionist was super awesome great guy super friendly 10+ALEJANDRO S.
The check in, pick up, and drop off experience was all smooth and super easy! Would definitely use this location again.cheryl G.
I would like later hours, but the service was exceptional .Susan K.