Viviane was so helpful and went out of her way to make my experience easy and simple. I would definitely go there again I'd need a rental. Kudos!
MARIE C
Customer Reviews for Safeguard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady was very knowledgeable and professional she made the pick up experience 10 out of ten
BRUCE EI booked the uhaul from the location on cliff street nanaimo. I never got a confirmation call. Vivian from boxwood called and let me know they have a 26ft truck, not the 15ft truck I booked, and I was at the wrong location to pick up. I was EXTREMELY frustrated and upset with this, and Vivian absolutely turned our day around. I didn't get the name of the other lady at the boxwood location, but those two ladies were fantastic. The cliff st location dropped the ball.
PAIGE AVery accommodating Thank you
ANNETTE LWarn customers if there is a problem with the equipment before their trip, so they may plan around it accordingly. The U-haul truck we were assigned had a poorly patched hole in the box that leaked rainwater onto our boxes causing damage during transport.
TYRA DThe manager met me at the gate as I drove in and pointed where I was to park the truck. She met me at the truck and asked how it was. She was very personable. I believe her name was Veronica. Not sure may have her name wrong. But she was super personal. Nothing to improve. More movers should wave at fellow Uhaulers. I waved at every Uhaul truck along the way. Not many caught on. But should be a thing with U-Haul. The U-Haul Wave. lol. Tim Brown.
Tim BVivian went above and beyond for us and Michele was sweeping our storage unit when we arrived. Very impressed and this is now my new U-Haul location for sure because of them. My only concern was that my truck had a headlight out so it was not great in the dark unless the high beams were on. I will be back and highly recommend this location because of the amazing customer service. Thank you again for your help I really appreciated it. You are the reason I'll be back and will highly recommend you.
MICHELE GVivian at your Boxwood location helped us. Moving and driving a huge truck for the first time was stressful but Vivian's calming, helpful, and knowledgeable assistance was a delight. The 20 foot moving van was a smooth drive and ran perfectly.
CHERYL DQuick pickup and drop off at this location.
BRIAN AInstructions said to park the truck where indicated but there was no indication of where or if we were supposed to have a code to enter the area. Overall frustrating experience and my partner lost a day of pay which is unacceptable.
John Kthe lady was wonderful
LARRY PMy feedback isn't on this location. It's on my overall experience with my booked rental. When arriving at the Victoria location at the designated earliest pickup time (2:30PM), I was told I would have to drive 1 1/2 hours to Nanaimo, which coincidentally closed at 4PM. They couldn't rent the vehicle from the Victoria location as I wanted to drop it off in Delta. This was all part of the booking, so wasn't a surprise or change of plans on my part. The person in Victoria appeared not to care less about the massive inconvenience to us, nor the additional cost in gas we incurred. It meant we missed our return ferry reservation, and the help we had scheduled for unloading on the Vancouver side was no longer available. Luckily we made it to Nanaimo just before it closed, and the person there was lovely. I'd love a response from you but your contact form link suggested on this page doesn't seem to have a category for this. If you check resos from Aug 31/24 under Bell, you'll find us. A refund to compensate us for this massive screwup would be appreciated.
TERRENCE BHave a truck where you ordered it to be and on the day you reserved it for Not having to drive 2hours to pick up a truck
Julie BNothing great experience
RAYDEN BFriendly,helpful staff
ALLAN KCustomer service was amazing. Thank you for making the rental and return of the vehicle easy!
CHRISTINE CVivian was very courteous and helpful. She made us feel at ease
Brian PWe had a wonderful experience this time with U-Haul. Vivian gave us excellent service that made this experience amazing. Thanks
Skylar GCustomer Service was great all the way!
Leandro CAbsolutely awful experience with my move with U-Haul. I had a reservation I made a month prior to my move from Vancouver to Victoria for a 15 foot. During the online check in it was changed to a 26 foot. I stopped into the Duncan location on the 31st to just be told by the worker who was bothered I was even there that there is nothing he can do. The next day I get a random call from a U-Haul location now in Nanaimo, nowhere close to where I booked my pickup, asking if I wanted it still for 2pm but then stated that she didn't have a truck available yet but let me know. I went to the Victoria location in topaz which also couldn't do anything and was no help with giving answers. Thankfully the Nanaimo location called back to say they had a 20 foot. I will never be using U-Haul ever again based on this awful experience with not having the equipment, having me spend an extra 3,5 hours driving to pick it up and the awful customer service in Duncan and Victoria topaz location. Will definitely recommend to anyone to use a competitor.
Steven WExcellent support provided by the lady on staff at the moment - very helpful!
ANN PVivian was very friendly and helpful!
MALLORY S5 stars for Vivian
Glenn AAbsolutely BEYOND amazing customer service in two Nanaimo locations!!!! 10 stars!!
ANGELA HStaff was great!
ROBERT RThe manager was super helpful and so nice. I ended up being charged less than was quoted so that was nice too. We always use U-Haul when we move and will continue to do so.
Gitanjali MThe personnel at the Boxwood location in Nanaimo were wonderful to us. The phone help was abysmal. The customer service lady in Nanaimo had to wait as long as we did when she called your help line. When we called your help line the respondent didnt believe our story and said she could not help us. The lady in person at the desk was able to help us . Dreadful.
Tessa SFriendly staff that was very helpful.
DONALD RAmazing service! Thank you.
John BTruck absolutely reeked of cannabis inside the cab, to the point we had to have windows open while driving. Also amount charged for mileage was inflated. I took a photo of the dash before leaving the lot and when we returned and the starting mileage was incorrect. Just a little, but if they do this with everyone it's like the voluntary 'donation' they try to extract when paying... it adds up.
Rico BExtending the store hours till 5:30pm.
SANDEEP KThe check-in person was super friendly and very helpful. Fast and efficient too! 10/10
Evan HHire more employees like Vivian and Michelle. They take customer service to a higher level. Well done!!
Steven AVery Clean and well set up, Very friendly and helpful staff member at pickup location. Great Experience
Jeremy PGreat Staff Great Service
Giorgio PVery happy indeed. We'll be back.
Edward GFantastic drop off location - very helpful and even found me a cab for the trip to the ferry terminal. Excellent service!
Barton HStaff, trucks, facility all great !
Giorgio PGood service and fast thank you so much 🙏
Mohamed EVivian makes everything easy! She is the best!
Chelaine GThe best staff I have come across! Everything was so easy, fast, and stress free!
Kat GI booked a 10' truck to be picked up at 12:00 pm on June 16th at U-Haul Moving & Storage at SE Marine Dr. I was informed a day before that there were no trucks in the Vancouver Lower Mainland. This was an inconvenience as I do not own a vehicle and I would have to travel to Vancouver Island to pick up the 10' truck. It was confirmed by a Uhaul rep named Rohan, that there would be a truck for me at Townsite Grocery (625 Townsite Road Unit A) in Nanaimo. Since this was the case I acquired transportation to get to and from this location and booked a ferry for the 10' truck. When I arrived at the location given (625 Townsite Road Unit A), I was informed that there were no trucks available at that location because the previous individual who had the truck dropped it off at the wrong location. I called customer service and they informed me that they did not have any 10' trucks available in Nanaimo and only had 15' trucks in the Safeguard storage (1865 Boxwood Road) location. Due to this, I had to pay extra to transport the 15' truck via ferry because I had initially booked for the vehicle size of 10'. This forced me to reply an oversized vehicle fee. I called customer service to complain about my experience and had an even worse experience on the call with the rep named Pavani Kakarla. This individual was extremely rude and hung up on me without giving me the information I needed. This was overall an unpleasant and stressful experience and I would really appreciate it if you could help have some sort of resolution. Including paying for my additional expenses required due to poor customer service, especially since my request was initially reserved at the Vancouver location on the Uhaul app.
Taiwo PIn Nanaimo I had Much trouble with app trying to get gate to open. Returning truck to gated yard with no staff present is very stressful. Was lucky someone else opened the gate somehow.
Ian WLove our service at this location. Vivian and her team are incredible.
Rae-Lynn VI reserved a 10 foot truck and the day before I was to pick it up. You didn't have a 10 foot truck An hour location. You did give me a 15 foot track for the price of a 10 foot truck but I had to change my ferry reservation because of the size difference Which was a bit of an Inconvenience. in the end, it all worked out but I did have to make several phone calls Because of the last-minute changes.
Kimberly RThat lady working there is awsome! Super helpful and nice. Boxwood location Nanaimo.
Clayton MWhen I picked up the truck, it was less than a quarter tank, the printout was 5/8 of a tank. I told them when I found this out. They said it was fine but they still called me after drop off to question me about it. And it was sorted out during the call. Would use this location again.
Elijah RCheck-out was fast. The staff was friendly, and the equipment was clean and ready to go.
GORDON MThe lady was awesome
anthony sExceptionally great service from employees - Thanks!
Riley SVivian was excellent.! Thank you!
STEPHEN PThe agent was friendly and very helpful. Best U-Haul experience I've ever had. Location was clean and had lots of vehicles.
John BAmazing service and friendly staff. One of the best U-haul experinces I've had. I will definitely use them again
JOHN ZThank you Vivian! You made our experience renting a U-Haul truck a real pleasure! You cheered me up and put me at ease during this stressful time of moving. Truely a treat to have you serve us! If we ever have to rent another moving truck, we will come back to you. -Kristy L
Kristy LAlways great service!
Andrea HVivian is an excellent office representative. She was very helpful explaining services and went above and beyond to confirm our online reservation to the location we requested. We were extremely pleased and grateful for her assistance.
Melissa FThe woman who helped us, Vivian, was friendly and efficient. Even though there were quite a few customers, she moved through the line quickly and cheerfully
Jeff GThe UHAUL rep we dealt with was very informative and helpful.
victor oVery friendly service. Easy drop off.
LUCILLE HGreat service at this location in Nanaimo! Would highly recommend. Very friendly and accommodating.
Katy C