Customer Reviews for Safeguard Storage
(Concessionnaire U-Haul dans le voisinage)

95 évaluations

1865 Boxwood Rd   Nanaimo, BC V9S5X9

(778) 841-0475

Heures d'ouverture de l'établissement

  • Lun - mar : 10h am à 2h pm
  • Mer au dim : 9h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(778) 841-0475

1865 Boxwood Rd
Nanaimo, BC V9S5X9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 10h am à 2h pm
  • Mer au dim : 9h30 am à 3h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Make sure the paperwork is accurate! Mine was not. I had to deal with a comedy of errors and if it wasn't for Lois, I would've missed a very important ferry sailing time. My initial pkup location and time was changed.

Irene S. 
Évaluation :
5

Great, warm, friendly customer service. They provided more help than I asked for which was great, I recommend

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin F. 
Évaluation :
5

Not much . The people looking after me were awesome and helpful in every possible way . I've been renting vehicles for 30+ years and this was the best experience I've ever had . Seriously , the woman at the desk was just so nice 🙂

Christopher L. 
Évaluation :
5

Nothing! Everything was great. Friendly and helpful staff. Easy from beginning to end. Thanks everyone!

ALLISON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Lady at the desk was very knowledgeable and so nice. Merci.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
2

The gate was locked and no way to get in. The instructions didn't explain where to put the vehicle.

Erich F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne R. 
Évaluation :
5

My truck leaked and I was hauling antiques. The blanket I placed on the floor had to be rung out. I felt a little passed off when I let them know. They just said “thanks for letting us know”. I wish I was was supplied some type of contact to report this. :/

Kimberley K. 
Évaluation :
5

Fantastic operators at this location

Burton E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

The woman running this location( Louise) was extremely rude. She called me a fucking bitch on the phone i have witnesses i also have video of her and her husband in the store being rude! Absolutely disgusting customer service skills and I have mad a complaint to the Better Business Bureau! The abuse i suffered I should not have to pay for this truck. I have been a long time customer with a great reputation!!!

Kristina S. 
Évaluation :
3

I did not drop off the vehicle, so I have no impression.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balvinder H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Awesome!

Baoyu D. 
Évaluation :
5

The best UHaul experience I've ever had. The staff here went above and beyond for us, and were focused on customer satisfaction. Friendly, accommodating, and helpful. I'll definitely be another customer at this location.

Thorsten S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Simon T. 
Évaluation :
5

Maybe open a little earlier?

Rick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA A. 
Évaluation :
4

I am not sure I totally understand the way in which you determine the gas consumption. I started out with a 1/4 tank and added gas to make sure we had enough to get to our destination and back. i had no idea of how much the truck would use. I had 1/2 a tank left when we returned the unit. Do I not get a credit for 1/4 tank of gas? Please explain ? Thx.

Bruce M. 
Évaluation :
5

Managers were very friendly and helpful.

Ronald B. 
Évaluation :
5

Everything went as smooth as possible. Friendly and efficient.

Nathan T. 
Évaluation :
5

Awesome service

Mehulkumar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

We're able to accommodate my late pickup. They were quick, efficient friendly and helpful.

AGELIKI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beau M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis Enoch G. 
Évaluation :
5

Great service and very nice polite owners! 5 stars

Andrew W. 
Évaluation :
5

Superb friendly service. Very impressed

DOUGLAS F. 
Évaluation :
5

location went above and beyond to ensure the booking experience went smoothly, even through technical troubles with the booking system.

Tristan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

When somone reserves somthing make sure its available when they want it drove 2 hours just th get a phone call before we arrive to tell me they don't have what I reserved was ot happy at all had to pay 600 more on fuel because you didn't have want I reserved am not happy at all

Kenneth J. 
Évaluation :
5

So calm and organized! Truck was ready to go, and everything just went smoothly. A great way to start moving day.

Anne C. 
Évaluation :
3

The ladies there were great!

Alexanderia B. 
Évaluation :
5

Customer service was amazing and she was very warm and understanding for my situation. Very friendly and helpful. I would use this location again anytime and will definitely recommend to my friends and family. Thanks for a great experience.

Allison T. 
Évaluation :
5

The box of the truck had a very strong and unpleasant odor prior to us moving anything in it. Otherwise it was a great experience

Samanta D. 
Évaluation :
5

Very happy

Stanley W. 
Évaluation :
1

The owner was abusive. She told me to get my ‘shit' together because I was on a rush, she told me to fuck off and threatened to charge me for an extra day when I told her to stop being rude. She did charge me for another day. I will never go there again.

Emerald Maid Ser M. 
Évaluation :
5

These people are AMAZING. Truly professional and helpful in every way. They were understanding, patient and responsive. When we were so discouraged without knowing how to that nightmare, they knew just what to do to resolve our situation. We'll always go there every time we'll need a rental vehicle, from now on.

EMILY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graham D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Seamless transaction OK trip.. Great People on both ends!

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar N. 
Évaluation :
5

no thank you

LEONARD L. 
Évaluation :
5

Staff was very friendly

BARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Pleasant people. Clean and professional. They even pulled the truck out of the lot and cleaned the windows prior to our departure.

Nicholas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dara T. 
Évaluation :
5

Excellent service.

bob R. 
Évaluation :
5

Everything was really good. Efficient and friendly staff as well.

MADELINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin B. 
Évaluation :
1

truck broke down outside of Merrit, waited on hold for 2 hours for a response from roadside assistance. As a red seal mechanic, I took it upon myself to fix the pile of junk they gave me. Furthermore, I have waited for a month to receive any kind of phone call from a manager regarding this incident, I want my money back for this piece of shit truck. Thanks

Nicholas B. 
Évaluation :
2

The problem was only very apparent when getting onto the highway. The truck was not mechanically in good condition. It looked good and clean from the outside, but not good once getting onto the highway. -The steering wheel was misaligned. -there was a knock and vibration coming from the drive shaft. Probably fine if just going a few km around the block in the city. But driving 120km did not feel great.

Philippe T. 
Évaluation :
5

Super nice when I came back after hours to return the vehicle.

Aidan H. 
Évaluation :
5

Gas was brought back empty, but I received a bill credit that more than made up for the small inconvenience. Fantastic service at the location!

Caitlyn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri T. 
Évaluation :
5

not at this time

Jean G. 
Évaluation :
3

We were told to fill the not full tank that we picked up and got an additional charge that we were not told about before hand that I'm unsure of what it's for. It's advertised as 19,95 for 24 hrs I had it for 3ish hrs and paid over 70 $for a move that is 5 minutes from location to location. We got a rental the same day we called and they were friendly but false advertisement and paying for other peoples gas is a downfall.

Janeen F. 
Évaluation :
5

Very friendly staff!!

Susan S. 
Évaluation :
5

Beautiful new office and very kind,'personable staff. Great experience overall!!

John E. 
Évaluation :
5

Clean vehicle, office space and lot. Friendly, professional and efficient staff. Easy access, overall good experience.

Deborah S. 
Évaluation :
5

Nothing - Great truck (10 footer) - with all the space and power I needed. Easy, friendly pick up and drop-off service

Gregory F. 
Évaluation :
1

Don't change my order multiple times, then charge me more in the end than my original quote was for.

Stephen A. 
Évaluation :
5

No complaints employees we very polite. That's what was the nice to have. Recommend them for sure.

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON R. 
Évaluation :
5

Management was very friendly and made the drop off process easy.

FRASER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
4

Pick up time and location were changed the day before pick up as the mobile app pick up was not actually available, despite this option being available to select online. If a booking is going to be changed it should be done as soon as the booking is received, not when it's too late to book with another company. The confirmation email should also clearly state that a CHANGE was made and why. I was sent 3 different different confirmation emails with only one of them noting a change in small print. I called to confirm exactly where and when I was now picking up and had to sit on hold for 15 minutes. When we mentioned at both pick up and drop off that the last minute time change was inconvenient we were offered no compensation or acknowledgement. I booked online for convenience, but in the end it was anything but convenient. The next time I need to rent a moving truck I will look into my other options first, and I'll just call directly. Lesson learned.

Sheldon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
5

Was so impressed with the service… Excellent!

Donna A. 
Évaluation :
5

Amazing customer service was a pleasure to do business. Lisa Mikus Transport

Lisa M. 
Évaluation :
5

I will be coming here any time I need a rental. Hopefully I won't be moving again any time soon!! The service was great. The vehicle was very clean and location was easy to find and close to major roadways.

Carolyn F. 
Évaluation :
5

Excellent service, super friendly staff very accomadating to my requested extensions. Very pleased!

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Very friendly experience with the owners while pickup and drooling off the truck, will rent again! :)

Shahan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
4

The location was ok and the staff tried their best to help resolve some large issues with the truck. I ordered and paid for moving blankets and they had none and none were in the truck and the lady there did not know how to remove the 5,00 $ charge. I have sent a message to the manager asking for a phone call to discuss all of the things that went wrong with this truck rental. So far - no phone call has been received. Your company was recommended to me by a few friends as a great and customer centric company but my experience has been far less than that and would love to discuss some of the issues and the overpayments I have been charged for. Please have someone call me.

THERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAHEH A. 
Évaluation :
5

Personnel amical.

Charles M. 
Évaluation :
1

Disorganized check in delayed our day of packing.

Allison B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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