Customer Reviews for Safeguard Storage
(U-Haul Neighborhood Dealer)

482 évaluations

1865 Boxwood Rd   Nanaimo, BC V9S5X9

(778) 841-0475

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Sun: 9:30 am–4 pm
Heures d'ouverture spéciales
  • 3/29/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(778) 841-0475

1865 Boxwood Rd
Nanaimo, BC V9S5X9

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Sun: 9:30 am–4 pm
Heures d'ouverture spéciales
  • 3/29/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery Hobden 
Évaluation :
4

App is glitchy and wouldn't allow me to login, kept giving "error occurred" (password was correct)

Jon Galliazzo 
Évaluation :
5

Fantastic customer service, friendly, knowledgeable. I have rented lots of moving trucks over the years and this by far was the best experience yet. Clean organized office space too.

Heather Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryland Marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin Perreault 
Évaluation :
5

Absolutely nothing. This was the best experience I've ever had picking up a rental vehicle. Vivian was so helpful and easy to deal with. I honestly have never had a better experience. We would not hesitate to recommend UHaul on Boxwood. 10/10!

Sharon Delure 
Évaluation :
5

Wonderful customer service!! Some of the best I've encountered. Will definitely return when I need another rental truck.

Shawn Tanner 
Évaluation :
5

Very central location, and great service! The staff Vivian was amazing!

Michelle Dieterich 
Évaluation :
5

Great service, convenient location and easy return! Overall, truck rental experience was very good.

Gordon Gregg 
Évaluation :
5

Received the unit after hours. Thank you!

JACK GARCIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Pham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Nicklas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Cowan 
Évaluation :
5

Great customer service, friendly, helpful, cheerful!

Glen Merwin 
Évaluation :
4

The lady who served us was very helpful, made sure I had everything and went the extra mile.

stephen Foster 
Évaluation :
5

We have bevome regulars at Safegaurd Storage & we always recommend them :) I do have one recommendation ***For the UHaul rental forms online…. so others don't go through what I did at Tswwassen ferry terminal coming to the island. I got to the ferries at 12:30 pm .. ahead of my reserved a ferry online for 3pm, What I did not know is that a 15foot truck rental Is considered a ""commercial vehicle "" no matter if it's empty or full.. so can I recommend you add an extra line in there if this vehicle or bigger trucks ate going off island to mark Commercial"" in their reservations It was a busy day for the ferries and I'm reserved for 3pm,,,,so because of this they took away my 3pm reservation and put me and the truck on standby for Ferris 5 or 7 pm which meant I'd miss my drop off time for 5pm on Victoria side :( And have to stay overnight to change destination to 9:30 am .. which also meant the truck would be late for drop off time At the end of the day, I had the universe on my side and because I was standby I did however make it on the ferry and all destinations and drop offs on time I am a 100 % satisfied customer and I'll always recommend a U-Haul for life but I think if you put just put that little note rental pages go can be prepared and not end up with the worst case scenario Vancouver side trying to come back home

carrie leonard 
Évaluation :
4

Ensure trucks are available when booking. Representative at office was great, however

Jason Primeau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Paul 
Évaluation :
5

Staff was wonderful to deal with and would rent from them again!

PAUL BEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Ellis 
Évaluation :
5

Extremely knowledgable in equipment and one exactly what truck I needed. the experience was amazing and so friendly . I will be returning and recommending this location to old friends and family . The process was so easy and they walked me through every single step and answered all my questions. Even when I got the one bedroom box kit.

Blair Townsend 
Évaluation :
5

The location was amazing, staff were.very helpful. The app wouldn't let me pick up or drop off at all. The app needs some work on a wider geographical area to allow pick-up/ drop off. The app needs to be more user friendly as it ended up asking for three separate phone numbers just to pick up the truck. Not a helpful mobile pick-up process.

jacob pez 
Évaluation :
5

Vivian at the location was great. Very helpful and flexible. Merci.

Lauren Portner 
Évaluation :
3

One staff was wearing pajamas, didn't realize she worked there and was arguing with lady at desk about who was next in line. I checked in online and still had to wait at least 10 mins to be handed the keys and wait for them to discuss that I was next in line. They were nice though, just a strange experience.

Reanna Francoeur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank West 
Évaluation :
5

This location was very helpful. No improvements are required here

Douglas Sayer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN PARKIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Spriggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Wilton 
Évaluation :
5

Easy and efficient drop off. No extra work needed. Just parked the truck, dropped the keys off with the attendant in the office and continued on my way.

Lauren Portner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gillian corbett 
Évaluation :
5

I'd like to highlight the exceptional service provided by Vivian. Despite being beyond her regular shift, she greeted me warmly and guided me through the entire rental process, addressing all my questions and ensuring I felt confident with the equipment. Vivian exhibited professionalism, expertise, and a dedication to customer satisfaction that went above and beyond. Even after her shift ended, she continued to assist me, making the entire experience seamless and positive. I am grateful for her outstanding service. I will enthusiastically recommend this U-Haul location to others based on the exceptional service provided by Vivian.

AUSTRICLINIO BORGES DA SILVA NETO 
Évaluation :
1

Your customer support over the phone didn't know how to drop off after hours, no indications on where to park, where to leave the key and how to secure the vehicle. How can you have an after hours drop off option in your system without any indications on how to do it? You should have a big sign with instructions. I was lucky enough enough that a lady from the store was passing after hours and saw that I was struggling in -15 degrees, she helped me to drive the truck into the parking area (otherwise I would have had to leave the truck in the street) and I gave the key to her. Finally you don't even provide a strap for the back of the truck included in the rental of the truck. The 10' truck that I rented has a big 19,9 CAD sign on the side, but you fail to mention all the extras that build up and I ended up paying 430 CAD plus another 30 for over mileage. It was such and expensive move that I will only use your service as a last option in the future. The whole experience was mediocre at best. Work on your customer services, for sales you put your most cooperative people, foray other enquiries you put your less Engage and committed staff, who are none helpful, take forever to answer and they basically leave you hanging in the middle of the night on freezing weather and hoping you figure it out. He literally said to me to just follow the app to drop off the keys where the app told me to, he had no idea where anything was in that location.

Mark Said Mirsaidi Bonilla 
Évaluation :
5

Wonderful staff! Easy to use when booking and dropping off the vehicle.

Dana Andjelkovic 
Évaluation :
5

The app is problematic. It wouldn't recognize my location in the app so I had to sign out the truck through the website.

Jyrki Noso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia mcclun 
Évaluation :
5

Vivian went above and beyond. Great help and follow up.

Shawn MCDOANLD 
Évaluation :
5

The ladies at the Boxwood location go above and beyond! Super friendly and very accommodating !! Will always go back for truck rentals and definitely recommend! Thank-you

Shone Lambert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Scrivens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ter Leon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel Mumby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine Johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada Burke 
Évaluation :
5

Was not sure exactly where to drop off the 26ft truck when the location was closed. Parking on the lot would have blocked the gate entrance with such a large vehicle.

Jannine Scheurmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arisu Otani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE CHORNEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Mann 
Évaluation :
5

Vivanne was amazing! So kind and helpful.

Sonya Hik 
Évaluation :
5

Vivian was awesome! Thanks

Gary Don 
Évaluation :
5

This has been the second time renting a truck from this location. The reason I came back to this particular location is because of the great experience I had the first time. The woman who works there, Vivian, is a stellar employee. Her customer service is the best!

gordon pereira 
Évaluation :
4

Make sure there are no problems for the customer. If there are, offer to resolve them, do not add additional stress to a bad situation.

margaret-ann wodak 
Évaluation :
5

The attendents were very helpful and went out of their way to help me. It has reminded me how convenient U-Haul is.

Michael Carmel 
Évaluation :
5

Fantastic experience from start to finish- and it's your people that made it so great! Vivian and Michelle were awesome!

GERALD CURLEY 
Évaluation :
2

We experienced a hassle on picking up from Cliff St. As no one from that location was there to assist us. The office was close. Knowing that we able to book a truck online. Tried to call them for couple of times but no one answered. So I tried to call u-haul customer service and direct us to a new truck pick up location. All of us has work in the afternoon and ended up being late because of what happened. Even they let us use a bigger truck with the same rate, we don't need that as we just picked up things good enough for just a 10ft truck. I asked the customer service over the phone if am I entitled for a 50$ cash back and he said no As the booking was just made today. But even it was just today, I still able to booked it and arranged everything on our end. I just didn't expect that they will messed up.

Rowena Remoto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Wilhelm 
Évaluation :
5

All was good but I did get charged for gas and extra mileage. I was told it would get reversed on my credit card but I am still waiting. It has been over a month.

Kellie Mitchell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bente Goyer 
Évaluation :
5

The lady on the phone, Natasia, was quite rude when she called my mother for a reference. Hopefully those phone calls are recorded and you can talk to her about being a bit more polite. The staff in person was great and everything else.

Chris Laird 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Ruiter 
Évaluation :
5

Great woman at office

Stella Bates 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayson Towers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Kennedy 
Évaluation :
5

I found the staff at this site extremely courteous and knowledgeabal.

Christine Yuen 
Évaluation :
5

Staff were amazing and really helpful. We would highly recommend this location.

Gloria Graf Davidson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Yochim 
Évaluation :
5

The people who work there are wonderful and the place is tidy and well-stocked. No trouble getting our truck.

Kaylee Forge 
Évaluation :
3

It was a bit confusing knowing where to leave the uhaul because all the available parking spots were full

Myles Dunne 
Évaluation :
1

I was charged incorrectly he added on an extra day and 100 miles and when I dropped off truck I got charged again for the extra day and 150 miles. Very upset that my original quote was 208 and I ended up paying almost $600 very unacceptable.

George Polymenakos 
Évaluation :
5

Vivian was absolutely amazing - very friendly and helpful. Great experience, thanks Vivian!

Dan Caspick 
Évaluation :
5

One of the best U-haul rental experiences I've ever had. Fast, friendly, accommodating, and definitely went above & beyond my expectations. Would absolutely recommend this location.

Nathanael Exner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rina redelinghuys 
Évaluation :
4

Great service, clean vehicle.

DANIEL HURLEY 
Évaluation :
5

At this particular location I was greeted at the front desk by Sylvia, and right at that moment I was made to feel comfortable and taken care of. It's because of her excellent service and professional demeanour that I'd recommend this location to anyone. If ever I need to rent a truck again, it's going to be U-Haul and it's going to be this location.

gordon pereira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Higham 
Évaluation :
4

Keep up the good work!

John Lucas 
Évaluation :
5

Vivian is the best! Highly recommend this outpost!!

KATHLEEN OKE 
Évaluation :
5

Just not impressed with being overcharged for fuel.

Billi Jo Blewett 
Évaluation :
1

i moved the sunshine coast. They NEVER informed me that uhaul is classified as a commerical vehicle which cost alot more on the ferry. VERY BAD SERVICE!. I will never recommend Uhaul to anyone.

shelby shemilt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Warwick 
Évaluation :
3

Truck was clean. Exhaust was full of holes making the truck extremely loud. Was hard on fuel due to 0 back pressure on exhaust. Burnt twice as much fuel as expected. I got lots of funny looks with the sound of this beast.

Christopher Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Needham 
Évaluation :
5

Vivien was friendly and very helpful. It was a pleasure to deal with her. I'd definitely go back.

Ellen O'Grady 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james bates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan Rempel 
Évaluation :
4

The location was great, U-Haul corporate was the worst ever

Adam Myrfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OKSANA KRESAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri-Dawn Levy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taren Marceu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Terlesky 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melanie Taylor 
Évaluation :
5

Nothing- she was fantastic!!

Jodi Acreman 
Évaluation :
5

Vivian at the Boxwood Nanaimo location looked after us from start to finish, cant thank her enough. And will recommend every chance we get.

Ronald Dick 
Évaluation :
3

Neighbour was playing VERY loud music and conversation was difficult. Signage for dropoff was confusing and had to circle the block.

Dan Shaw 
Évaluation :
5

Everything was great ,nice and easy from booking to pickup to drop off. Definitely will be renting here again. Thanks

lee webber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Holland 
Évaluation :
5

I don't see any room for improvement. I had excellent help

Bob Nesbitt 
Évaluation :
5

the admin lady that handled our reservation was awesome! I'd reserve a UHaul through that office again

Kendall Doherr 
Évaluation :
5

Great staff at this location. Made the stress of moving so much easier. This is the best location to deal with and I have used many locations across Canada! Amazing service!

Wendy Willison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Jeffery 
Non les évaluations ont été soumises pour cet établissement.

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