Customer Reviews for Saint Michaels Carroll Fuel
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

We were very satisfied with our experience. It was a positive experience

Évaluation :

3

The personnel were kind but our order was not accurate so they had to cancel our order and redo it via customer service (phone). They also weren't familiar with checking out equipment so the pickup took a lot longer than anticipated. It would also be great if the uhauls were filled up and that be the expectation instead of continuing where it was left off (less than 3/4 a tank). This is not a location issue though.

Évaluation :

5

Really easy delivery

Évaluation :

1

The total pickup experience took about 45mins and it was clear that the gentlemen facilitating the pickup was inexperience with the whole process.

Évaluation :

5

There was only one person working at this location and somehow some wires got mixed and he was unaware of my reservation. We'd had a bad snow storm....we are not used to snow here at all! He had to run out and clean off the snow. Then when I tried to leave we realized that the opening to the parking lot was blocked by a mountain of snow that had been pushed there by the plows. It was at least 5' tall. He valiantly tried to shovel that mountain out of my way, despite my objections. Thankfully a plow came by and we waved it down. This poor guy was ALL ALONE here at this gas station. He had to lock the doors and everyone had to wait while he took care of me. He did a terrific job and didn't lose his cool. I wish I had gotten his name, but it was so hectic and crazy that I unfortunately did not get his name. But I would recommend this location to anyone. Very very nice people every time I go in there and he went out of his way to help me!

Évaluation :

4

You scheduled me 9 miles outside the city I requested. You did not provide a Dolly, which I ordered. Therefore there was nothing to aid in moving boxes and I a 68 year old female. I think UHaul does not care about their customers. I called numerous numbers and was actually hung up on during what was supposed to be a phone transfer to fix the scheduling. What a messed up customer experience.

Évaluation :

1

The pick up location they were really rude an disrespectful; They didn't know how to talk to a human being. They were rushing. Gas wasn't in the uhaul. It wasn't clean in the inside. When time to return they were still rude also trying to steal money when trying to make a purchase in there store made prices higher then regular. Cops were called do to the ignorance!!

Évaluation :

3

This location needs additional signage indicating where to return the trucks. There were no other trucks there when I returned and I only knew to put it in the rear gravel lot because I've seen the trucks parked there before. Wouldn't have been clear otherwise.

Évaluation :

4

Convenient service for a very affordable rate!

Évaluation :

2

The people at this location acted like they didn't even know how to receive the vehicle. One of them who was in charge of helping me mainly used hand motions to get me to do things as English was not his first language. In the end he mumbled something along the lines of "email" as if that's how I was going to receive some sort of final bill. Again terrible customer service and terrible experience.

Évaluation :

1

They did not walk me out to the truck just handed me the keys. I found trash in the door on the drivers side.

Évaluation :

1

Customer Service at this location is non existent. They dont seem to care about their rental service. This location is lacking experienced personnel in regards to Uhaul rentals as it's based out of a gas station and there's a strong language barrier with the onsite team. Additional training is required.

Évaluation :

4

The online check in would not download

Évaluation :

1

The quality of "service" at this location is a bad joke. The staff is thoroughly incompetent and their "technology" is barely functional.

Évaluation :

1

Staff were not properly trained and generally uninterested in providing service.

Évaluation :

1

The staff did not speak English and clearly did not know what they were doing. Check in took 35 minutes and I made a reservation online to expedite the process. I left with the truck in awe and really couldn't believe I didn't walk out. No customer service at all. Fortunately I have rented uhauls before and am familiar with vehicles and practices. I will never use them again.

Évaluation :

1

This location is certainly convenient for people living in St. Michaels, MD. However, the customer service at this location is poor. Management has placed the operation of the U-Haul business at location (which is a gas station/convenience store) with a convenience store clerk, and it is not going well. When I arrived to pick up my truck on 1/25/2020, there were significant delays stemming from: 1) failure to check-in the trucks from the previous day; 2) poor training on the software used to check-in/out customers (i.e. the clerk didn't really know how to use the check-in software). Because there was only one person on staff, the clerk asked me to go out and assess the vehicle for damage and record the mileage and fuel level. (Shouldn't this have been done when it was turned in on the previous day?) The truck also wasn't clean, with sand, gravel, and sawdust in the back of the truck. Add in some language issues, and it took perhaps 35-40 minutes to pick up my vehicle. If you don't mind travelling another 10 miles, my recommendation is to us the U-Haul on Ocean Gateway in Easton, MD instead. They have a dedicated, properly-trailed staff at this location.

Évaluation :

2

It took an hour and half just pick up the truck. He didn't really seem to know what he was doing.

Évaluation :

2

Guy barley spoke English. At pickup took him over 30 minutes for a simple check of truck. Upon return he would not even give me a final receipt said I would have to come back because he didn't know how to check the truck in. This is one of the worst pickup checkin Uhaul locations I have ever dealt with. The Uhaul instructions were in Arabic even though I'm American. Never again at this location. He also kept waiting on customers pumping gas ignoring getting me in or out.

Évaluation :

1

I would only recommend if the person lives in ST Michaels and it's convenient (which was for us in our travels). Unfortunately, we were at the station for 1 hour; there were issues navigaging the system, confirming our reservation, and then unfortunately the SafeGuard insurance plan got checked and it took a long time to figure out how to delete this off the order. We unfortunately had to start from scratch. The blankets were left outside and so they were damp and had leaves on them, etc (should be left either in truck or in a covered area).

Évaluation :

1

Stupidity and incompetency at this location

Évaluation :

2

Cashier was quite confused about uhaul situation.

Évaluation :

2

It took over an hour to pick up the vehicle. The man did not know how to use the technology to log onto the computer, and I was completely frustrated. I wanted to take over and do it myself. Additionally, he continued to delete my information and had to start over. It was incredibly frustrating.