This was the location we were told to check our truck into, but when we got there, we were told it was the wrong location. The man who checked us in was friendly and tried to be helpful. But something went wrong with the check-in process, so that it showed that we were over time, over mileage, under gas, and had been in an accident, none of which were true. But it said we owed an additional $240. When we pointed out the errors, he was unable to fix the issue, so after half an hour of standing in a gas station convenience store, he ended up taking my phone number and telling me his supervisor would be calling me and fixing it. I didn't hear from his supervisor, so I went to the official U-Haul place where they were able to tell me what was going on. I went back there the next morning to be sure the mistakes had been fixed, which they had. Seriously, this man was trying hard to make it all work, but it seemed that the equipment/computer access he had available to him wasn't working as it should. I suspect that the training was minimal, since this was a third-party dealer, so he didn't have the knowledge to be able to repair the errors. Also, I want to point out that the errors were fixed by the next morning. I appreciate the care that they went to to be sure the mistakes were fixed. It was just stressful at the time, for everyone involved.Peter J.
Customer Reviews for Salem Union 76 Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jordan F.
Sky did a fantastic job of making sure we had all we needed and that the vehicle was ready for us. Merci.Debbie E.
To have a print out on the contract for the truck. They did not have a printer so did not have one in hand. To have the person that rents the truck out have more training. I recommend the place because it was convenient.PAMELA SUZANNE S.
Great customer service, just more personal to make it a much better customer service; thanks to 76felix M.
Great and quick return of vehicle. Used hand held computer for check in.JOHN L.
Was told I couldn't return the truck there and had to take it somewhere else even though that is where Uhaul told me to take it. I ended up returning it to where I originally wanted to return it, but that wasn't an option from the beginning.Timothy S.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Shawna H.
Le client n'a pas laissé de commentaire.Aaron P.
Le client n'a pas laissé de commentaire.Monte R.
Drop off was just as friendly as pick up. It was quick and easy and stuff was super courteous.Joanne S.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Rosendo A.
NOW IAM FUMING MAD i wad charged anotber 50$ AFTER being over charged in thr 1st place AND being sent with the Wrong equipment. This needs tobe refunded Today. I am going to ecplode if I have to go in to another location to get my damn money. MY HOUSE BURNED DOWN tothe ground between thanksgiving and christmas. i dont have extra money to get screwed around by a corporation. the truck got ALL ofmy salvagable items. in a 3 story 6 bedroom house. i had the ttruck less than 3 hrs. i am all out of things to lose. i need this fixed. right away. Show quoted textdana M.
Was in a gas station,James B.
I was charged for fuel even though i had put fuel in it prior to dropping it off. The fees were not applicable but I have been charged for them. I demand a refund of the fuel fees.Gregory M.
Le client n'a pas laissé de commentaire.Doris H.
This was THE WORST UHAUL experience thus far. I doubt I will ever rent a uhaul truck again! I have opened an official complaint with uhaul corporate and I better be getting a refund for the entire process, none of which was correct! This site will ignore that you're even standing there, wont have you look over the contract before they submit it, wont give you a copy (it gets emailed) they have no idea which keys are for what size trucks, they don't enter the correct destination or reservation info. I ordered a 15' truck to go from Salem to The Dalles, 153 miles. He did 15' truck for 30 miles to Dallas, yet the text link to return showed Monmouth Mini Storage.. 2,5 hours from where I was dropping the truck. So, the truck was marked late and I got emailed a receipt for $51 for wrong destination. The guy who called and texted me about where to pick up the truck stopped replying, so do yourself a favor, don't use this location! Don't use uhaul at all! I'm still waiting for a resolve.DANIEL P.
Le client n'a pas laissé de commentaire.monica M.
Clearly state tank size or how many gallons needed to replce gas used.Gavin B.
Le client n'a pas laissé de commentaire.melissa G.
Le client n'a pas laissé de commentaire.tom D.
My reservation was for 9am and the location was changed to this location but was never told that they opened at 10am.John F.
The truck was clean except for the ashes in the ashtray searing behaved as if the tie rods were starting to go out. At least a half an hour to get me out the door. On top of all that I was overcharged. And round numbers it should have been $79 and change on taking the truck and then another $43 in change after returning the truck I got charged for $79 twice so now I have to figure out how to get the difference back. This is the worst Uhaul experience I've ever had by farDavid S.
I was sent an email by sherry that had the wrong information on my Uhaul . I was overcharged and am still awaiting fir my reimbursement .. I had a in town U-Haul .. it was quoted at 67 .00 I did not use U-Haul fir more than 4,5 hourssable O.
Very nice and attentive.Terrie H.
Old dude with the glasses is a prick.Kendra C.
Le client n'a pas laissé de commentaire.jose B.
Le client n'a pas laissé de commentaire.Theresa M.
Friendly and down to earth. Willing to help with small essentialsClifton M.
Service rapide et convivial.Lee B.
Competent people who rent trucks. Truck to be cleaned out so I don't have to spend 20min cleaningMICHAEL C.
All the staff present when we returned the truck were extremely kind and helpful. In particular, a gentleman by the name of Skyler was most courteous and very professional. Great service!!helen S.
Went smooth and fast no problem. Staff very helpfulWilliams B.
The employee i had to deal with for pick up and drop off at the union 76 gas station was not very helpful. The computer system was down, which cost me hours into my moving time. He was incompetent and not apologetic. For drop of he was rude and mad that he had to do his job. Another employee, at the uhaul location down the street, named Travis (assistant manager) is most likely the only reason anything got handled. He came with me and my roomate to the union 76 gas staion to ensure the other employee got me taken care of. He was very helpful. Another issue that occured, was 5 different charges made to my bank acoount, which was not supposed to happen. Because of all those charges it drained my bank acount to the point i couldnt afford the storage unit i was moving my belongings into. Those charges have been reversed, as of today. All in all, it worked out, but wasted my time, i had to barrow money to afford my storage, and deal with the attitude of the gas station employee. Thank you to Travis!Camille B.
recommended NOT required location so when I attempted to return it to a closer location I as told I had to go to the RECOMMENDED location. NOT AMUSED !!!!!Richard H.
Le client n'a pas laissé de commentaire.KRISTA P.
Guy checking in was super rude. I had a 2 day rental and I was technically 2 whole minutes past the 48 hours. The â€œcomputerâ€ said he had to charge me a $40 late fee. I protested and he did reverse the charge. So that's good. He acted annoyed that I was questioning other charges. He reminded me that he reversed the $40 charge and followed it with a snooty, â€œyou're welcomeâ€.Aaron M.
Le client n'a pas laissé de commentaire.david M.
Le client n'a pas laissé de commentaire.Ty M.
no change, nice experience, good guys at the 76David H.
Le client n'a pas laissé de commentaire.Ben B.
Le client n'a pas laissé de commentaire.Joe B.
They did not inform me regarding the insurance at the time of rental. In fact, no mention whatsoever until I returned the truck and then was informed there was a $14 insurance fee when I'm already covered under my own policy. I wasn't going to argue the point because I was tired from the move but paying an additional $14 feels like I got ripped off.George T.
This location did not have the furniture pads we requested. We were forced to go to another location to get the pads on an already tight schedule. Very disappointing.David B.
The guys were very friendly and took care of our rental request. I would go back again. ThxDebbie E.
We would have liked to have a dolly available to rentEvelyn C.
Le client n'a pas laissé de commentaire.Martin M.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Ruth Y.
Give correct pricing and information. Uhaul lost my business from now on.Jantsen L.
Only person working there was not helpful, system was not working and wanted us to come back the next day, which was not an option, didn't even offer to call someone to figure it out.Jon H.
Le client n'a pas laissé de commentaire.Ron H.
I spent two hours going between locations trying to grt a truck. No one wanted to help me because I was using a gift certificate. What a joke. I have been renting from uhaul for over 30 years but never again.Vern S.
The onsite staff were gas station employees and weren't very familiar with the system and how the process worked. I pre-checked in with all my info and it too 25 minutes to check out with two different people. I had to provide all my profile information twice, then they asked me to call my bank to ensure the charge went through. Overall poor experience, will avoid this location in the future. Staff were friendly and apologetic but unfamiliar with the task at hand.Cameron K.
Gave us wrong information about checking back in with the vehicle. Almost had to pay $200 to turn in the vehicle where the clerk told us to turn it in. He told us to take it to a different location which was closed. We spent an extra 1-2 hours turning in the vehicle.Jeffrey D.
Le client n'a pas laissé de commentaire.Zachary C.
Le client n'a pas laissé de commentaire.Donna D.
Le client n'a pas laissé de commentaire.Brian M.
Be careful if the truck is picked up a little early and the return time is not moved earlier as well. The computer tries to bill for two days otherwise.Kevin G.
Le client n'a pas laissé de commentaire.Emily T.
They made me wait for almost 2 hours clamming the computer was down, but found out the other person did not return the 15 foot truck so I had to take the 20 foot truck. They are rude and unfriendly. When I took the truck back again they made me wait 40 mins. I swept it out twice it was not good enof for attendant so he jumped up in truck and swept it out again. very rude, not nice. I will NEVER rent from this location again and I will tell all my friends to do the same. Truck was VERY dirty when I got it inside and out side, NO AC in truckMatthew G.
The attendant tried to say I was returning the truck late when, in fact, it was a day early. He noted the dirty condition of the truck. He asked me to sweep out the box again saying it looked dirty and I would be charged $25. I told him the truck was filthy when rented and we had to clean it to use it. He was no assistance when I told him the problems with the truck.Timothy C.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.Chris K.
Le client n'a pas laissé de commentaire.eloise J.
The gas station pick-up location did not have a waiting area and we were had to wait in the store from 15 minutes before one of two employees working (for both the U-haul, the gas station, and the convenient store) was able to help us. I was not given a walk through of the contact or the U-Haul.Nicole S.
Le client n'a pas laissé de commentaire.Marissa W.
Took 45 minutes to get my u haul. Had to wait on the employee. Had people waiting because the location was not able to perform its job in a timely manner.Todd E.
Le client n'a pas laissé de commentaire.Gina C.
Le client n'a pas laissé de commentaire.tom D.
Le client n'a pas laissé de commentaire.Cathy P.
Nice friendly service, I will use the again when I need a rental.ELIAS H.
i don't know , but the guys were very helpful, keep up the good work! thank you. Jerryjerry H.
We waited while there was a little computer trouble. Tess was great and offered us fountain drinks while waiting. He was very professional and curtious.MELISSA J.
20 somethings who work there have poor attitudes and its a convenience store gas station not a uhaul centerRICHARD R.
Guy's were great. Truck was clean and ran like a top. Much better equipment than Budget!Kenneth R.
The attendants were great! Everything was done efficiently and with the utmost proficiency. Thank you again for all of your help.char N.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Joe-kyle W.
Le client n'a pas laissé de commentaire.CHERYL B.
Was sent to this location by another location and was told that they the first place could not received the truck and if I wanted to leave it there it would cost me aadditional $130.00. Thought that wasa out of lineRAYMOND H.
We went there for convenience the first guy I talked to didnt even know they were a uhaul location but after that everyone was great we were a little late and a little over miles but they waved it for us and they were all pretty funny guys :)HANNAH M.
The manager and the cashier were very friendly and helpful.MIRIANN R.
The customer service # needs to know what they r talking about. I was told I have a reservation for a storage and that they closed at 7. We had to pay another day BC they closed at 5. When I call Lance he said they don't have the power to reserve storage and the location we went to didn't partner with U Haul . We r very irritated by the service.PAMELA B.
Crappy customer service. Had a reservation at 1130, was not helped or attended to untell 1140.Decesare J.
Even the middle man when EXTENDING TIME LINE FOR A CUSTOMER call Customer Service in order to help a customer. I needed to extend the length of RENTAL....I had to call the 800 number to explain my situation and they were able to help me and that was EXCELLENT CUSTOMER SERVICE... THANK YOU Stacey Taylor for your excellent customer service and friendly attitude...JUDY B.
Return process was easy, despite the requirement to call customer service to set it up. The young gentleman who assisted me was exceptional in his customer service. This location was within walking distance to my new residence and this made the reurn process so much more convenient as we could walk home when finished.WENDY P.
The "Environmental Fee" is bullshit and you know it. I'm sure company execs wont see this but everyone knows they don't care about the customer.STEVEN F.
The guys at this place, especially the manager who checked my truck back in, were absolutely great.Jeremy M.
Rental Clerk was very helpful, and accommodating.john H.
Le client n'a pas laissé de commentaire.cynthia C.
We were charged extra for over the miles. I don't think we were given enough miles to begin with. Additional miles would have been very helpful.sarra T.
I called on 9/12/14 made reservation. When we arrived 9am on 13th no reservation in my name, From that point on it just got worse. We finally got a rig & on the road about 10:30 It was very frustrating, & I lost all respect & trust in U-HaulGERRI B.
Suck ass truck leak and damage most my stuf and the would not refund my money for itTristin A.
Le client n'a pas laissé de commentaire.Michael R.
Well. I had my appointment at 10 and the guy wasn't there. There was no organization. The truck was pretty dirty on the inside. There was a leak of black stuff from the bottom of the cup holder. I cleaned the whole drivers compartment because I was afaird of getting charged for a mess I didn't make. Then when I dropped the truck off. It took more then 20 minutes because the guy didn't know how to get my change and close my order. It was just very disorganized all around.Jamie L.
The only have one truck. my reservation was for 730, on 07/19. The kid called me on the eve of 07/18, and asked if I wanted to get it early for no additional charge. I went and picked up the truck that evening,and it took almost an hour to get the paperwork, and sign agreement. I used the truck as planned, and turned it in at 4 pm on 7/19. Took another hour, with three phone calls to his boss, to get the truck turned in. Then I was told the truck should have been back by 1 pm. That makes no sense, because it was a 24 hour rental. I rent uhauls frequently, and this was the absolute worst of the worst. Unprofessional, and no knowledge of uhaul policies.MARTIN S.