The truck I picked up was not clean. It was dirty. I returned it in the same condition, but was charged a cleaning fee. Also, I was charged coverage even though I declined the coverage when I made the reservationOsama N.
Customer Reviews for Salsa Dance & Fitness
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mc Allen, TX 78504
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 8h pm
- Dim : 11h am à 8h pm
Heures d'ouverture spéciales
- 6/28/2022 - 6/29/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Well ran service location.Darnell S.
Muy Buen servicio y muy facil de hacer reservacio por internet. La camioneta estaba limpia y ningun incomventiente para regresar la camioneta.johanna G.
Very professional !!Steve H.
The windshield was dirty. And the vehicle needs to be washed at least so it looks cleaner on the outside.Benjamin M.
Le client n'a pas laissé de commentaire.Vincent B.
Le client n'a pas laissé de commentaire.Lino P.
Friendly and helpful service. Will definitely use in the future.Rebecca T.
Le client n'a pas laissé de commentaire.Letty S.
Le client n'a pas laissé de commentaire.Corey G.
Le client n'a pas laissé de commentaire.Rolando R.
The gentleman that I was talking to was very nice.Cheryl G.
After using other uhaul locations in the Mission McAllen Pharr Edinburg area I found this location while searching the company's official website. The gentleman took care of my reservation over the phone and met my needs efficiently. After returning the equipment he called and asked if everything met with my satisfaction and thanked me for doing business. Overall this small location was excellent fast and efficient. Highly recommend using this location whenever in the area thinking of uhaulCHRISTOPHER L.
Le client n'a pas laissé de commentaire.MILTON R.
Have friendly staff that like their job. Personel are noticeably uncomfortable being there and make the shopping experience awkward. Any new customer would run. Box truck did the job, driver door was busted:(Jose C.
Le client n'a pas laissé de commentaire.Jose Angel O.
Location advised we could pick up our rental late but did not advise we would need to edit our pick up time. After an hour of trying to figure it out, Uhaul customer service was able to assist. I rented an appliance dolly with my truck rental and that dolly was not provided. We had to go to another Uhaul location to get an appliance dolly.Leigh G.
Make sure 15 inch cracks in windshields are repaired!JOSEPH W.
Le client n'a pas laissé de commentaire.Dalilah B.
Le client n'a pas laissé de commentaire.Roel L.
awesome customer service at this location...very satisfied.JOSE V.
Le client n'a pas laissé de commentaire.Ruben R.
Give out a total estimate when picking up rental.FIDEL D.
Le client n'a pas laissé de commentaire.BRITTANY B.
Le client n'a pas laissé de commentaire.Oscar C.
Le client n'a pas laissé de commentaire.JESUS D.
I wouldn't recommend using the app to collect a vehicle. I had no end of trouble and the rental took over 20 mins to complete. The vehicle itself has been through a tough time. LOTS of little X's highlighting previous damage. The vehicle was tidy, but I'd hardly call it clean. It was also missing the appliance dolly I requested. It did what I needed, but lesson learnt.stuart F.
Have better customer serviceAris F.
The contact number was disconnected and had to return equipment at a different locationLUIS R.
I left truck clean as I got it. I was charged $25 cleaning fee. I called to question the charge and was asked their was hair, he didn't specify the amount or what of kind of hair. Mind you, I don't own pets and I have short hair. I'm not sure what he cleaned. I would like a refund if it's possible. It strange since the truck was left clean.JESUS P.
Le client n'a pas laissé de commentaire.ALEJANDRO P.
Le client n'a pas laissé de commentaire.Wesley A.
The guy charged me a cleaning fee when the truck was dusty af talking about I Need to clean it?STEVEN F.
I received confirmation via online to pickup at location on Griffin Parkway. They did not have confirmation. I was sent to another location (AM/PM) to pick up rental. They had truck but no confirmation. Plus, they did not try to help and they did not care even when your phone representative tried to talk to them. Then, I was sent to "salsa dance location on 11a 10th st. That gentleman was awesome. He did it right. I am very disappointed in your service because of your confirmation system and the second location that had rude uncaring service. I'm still waiting for a phone call from ther district manager. Terrible experience.ROBERT A.
Cleaning fee was charged even after I Disinfected drivers area. Management stated there was sheet rock debris in van but I only hauled boxes. And was charged anyway. I had originally turned down coverage, but was charged it in final charge. Windshield was cracked and there was no water in wiper reservoir to spray. There was also trash left from previous renter, even though Management stated they had charged previous renter for Cleaning fee.NANCY C.
A very professional and pleasant experience, if all your locations handled customers as this one does I guarantee I'll be back for all my moving needs.Andres M.
Very friendly , courteous & helpful staff!Patrick B.
Is was close the location I call the office and say we are close since 4 days is take 2 hour's to take the truck. Verry bad communication buy i will recommend the company is super good. Only need communication.Nubia M.
Le client n'a pas laissé de commentaire.GARY V.
Excellent service à la clientèle.Francisco P.
The guy at this location was rude and he ad insurance to my order with out asking and i place my orden online and i did't get insurance customer service tell me that insurance was added after by the business. I call to u-hall and they fix my problem the problem was at the location salsa dance and fitnessJuan D.
Everything was ready for us when we got there. Fast, friendly and helpful service which was greatly appreciated.Eduardo P.
Le client n'a pas laissé de commentaire.WILLIAM A.
Le client n'a pas laissé de commentaire.Eloy C.
Le client n'a pas laissé de commentaire.JUAN O.
It was difficult to find. Signage is inconspicuous. The parking lot was very tight, but clean. The door was locked and I was never able to talk to anyone. I left the equipment there, left a message on the phone recorder, hoping the return would get processed. It did, which made the Sunday drop-off expeditious. But it was with trepidation that I left it there.LANCE J.
Le client n'a pas laissé de commentaire.JUAN M.
Le client n'a pas laissé de commentaire.Leticia T.
Pick up was set for 10 am. Upon arriving and getting the lock box code it would not work. After trying for an hour to get ahold of someone they arrived and yelled at my wife because the key was not there. After the rep went inside his office he came out saying oh don't feel bad it was not her fault. He forgot to put the key in the box. He then for some reason patted her on the back and said don't feel bad. Which made her feel even more uncomfortable. The tank was less then half full and he would not adjust the paperwork that said it was half full. Not only did his mistake make us an hour and a half late on our move which we had movers waiting on us, he treated my wife horribly before he realized he never put the key out to begin with and then was inappropriately touchy. I will not recommend this location and hope to speak with uhaul corporate.Amanda G.
I feel all the hidden fees are excessive. A $19,95 truck cost over $78 plus gas! My budget won't allow this again.judith M.
Le client n'a pas laissé de commentaire.HUGO Z.
Le client n'a pas laissé de commentaire.Cortney K.
Keys were left in the wrong location lockbox. Took over an hour to get the keys. Due to having to call multiple numbers and long hold and wait times.Michael M.
Le client n'a pas laissé de commentaire.Juan M.
Le client n'a pas laissé de commentaire.GUILLERMO M.
Mr. Perez was very polite and professional. He was available so I could drop off the truck and tow dolly on a Sunday!Gina B.
Kind and quality serviceEMILIO M.
Le client n'a pas laissé de commentaire.Deisi D.
More lighting at drop off location would be amazing.Noe S.
Mr. Perez was very helpful and courteous. A true professional.JUAN JR R.
Le client n'a pas laissé de commentaire.Sergio G.
great service - quick and easy, out in 5 minutes, very helpful when other locations wouldn't take a call or help - thanksRODOLFO H.
Nothing . Everything is perfect at this location. Very courteous, friendly gentleman.RUTH AHYDEE C.
The customer service was outstanding total recommendationsOrlando P.
The staff was very profesional and very friendly. Thank you for your serviceHector A.
Le client n'a pas laissé de commentaire.Mia C.
Le client n'a pas laissé de commentaire.HUMBERTO R.
Customer Service was great!!DIANA M.
Nothing to improve !!! Everything was very amazing and honestly the most pleasant experienceMonica F.
Great Service!SAMUEL O.
Fast and friendly staffJesus G.
Great location and rep highly recommend this placeMartin M.
This location is perfect I will definitely returnLINDA G.
This person was very professional and quite helpful. He made sure I was connected safely and securelyMACK R.
Had to wait awhile for someone to come in and help me.roger B.
Mr Orlandos service and professionalism went above and beyond. I'll definitely come back to this location!JAIR A.
Le client n'a pas laissé de commentaire.George S.
Awesome gentleman always going over the top to help you out at this location. Rental was fast and easy.GEORGE S.
Le client n'a pas laissé de commentaire.Mia C.
Le client n'a pas laissé de commentaire.STEVEN S.
This location is now my go to location for U-haul rentals. The operator is fantastic and was very helpful and ready to assist us. He made it a pleasure to do business with U-haul.DEBORAH T.
Le client n'a pas laissé de commentaire.edwin T.
Renting what we needed was so easy and quick.. Thanks for the great experience.COLLEEN THERESE V.
Le client n'a pas laissé de commentaire.Gavin E.
My experience with the representative wa excellent. He was there for every thing that I neededROGER L.
El seÃ±or PÃ©rez fue muy profesional y trabajÃ³ hasta horas bien tarde para poder asistirme con la vuelta del equipo mÃo para el local del muy agradecido.REYNALDO S.
Excellent service. Would recommendCLIFFORD M.
Owner approached me without wearing a mask. I was to see my mom later that day, so to put customers and their families at risk is a no no. I went to get a rental not to get covid. He also charged me for insurance when I said no to the question. That's not the first time I get lousy service from this guy. I recommend to pick another location.Omar D.
Le client n'a pas laissé de commentaire.Ricardo M.
Le client n'a pas laissé de commentaire.Diane R.
Le client n'a pas laissé de commentaire.Steve A.
Le client n'a pas laissé de commentaire.kit O.
Le client n'a pas laissé de commentaire.Jean Pierre B.
It was perfect also great customer service!MAGDALENA R.
Le client n'a pas laissé de commentaire.Joe R.
Le client n'a pas laissé de commentaire.JASON A.
Le client n'a pas laissé de commentaire.WILLIAM G.