Customer Reviews for Sams Auto
(U-Haul Neighborhood Dealer)

384 évaluations

37 Kenoza Ave   Haverhill, MA 01830

(978) 521-9839

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 3 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(978) 521-9839

37 Kenoza Ave
Haverhill, MA 01830

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 3 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Being run behind a gas station. Truck was a mess. Inside windshield was filthy. When returning truck guy was yelling at me to park it into a different spot from where I parked it. It was very dark and really tight spot. When I mentioned I couldn't see very well, he just yelled louder. Very unprofessional. Took keys from me once I was able to back in and said good night. I asked about paperwork and he said all I need are the keys then turned and walked away. Unbelievable that U-Haul would allow a place like this to represent them.

Matthew T. 
Évaluation :
4

The pick up was prompt and polite. Staff was very familiar with the process. A very smooth transaction. Will definitely be my first call in the future for renting a car trailer.

Chuck B. 
Évaluation :
5

Easy process. Great customer service.

Melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jan A. 
Évaluation :
4

Check in was interesting but efficient. My drop off was seamless and professional.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

the girl here was nice and helpful but you guys totally screwed up our whole morning. i was supposed to pick this up at 371 market st in lawrence ma and we called because to make the pick up time earlier. when the girl on the phone made it earlier she changed the pick up location which was 30 min away. we spoke to probably 5 different people who constantly passed blame and sent you to another department and another and another. one girl said they called and confirmed the pick up location change on friday at 10am. friday at 10am i was at work and not answering my personal phone. so whatever she said was a lie. the plan was to pick up the truck in lawrence at 10am. we ended up not getting the truck and back to start loading until around 1pm. you guys never sent me an email about the change in time and location and wasted my time and all the time of our family who came early at 10am to help us. i dont want to pay for anything regarding this experience.

Gabriel B. 
Évaluation :
5

Customer service was excellent, they were very caring and helpful.

Donna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P. 
Évaluation :
5

Very interesting and friendly to communicate with customer.

Isiaka O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gina D. 
Évaluation :
5

There is nothing to improve. Women at the front t seat was knowledgeable And very friendly, It was a good experience.

Cindy C. 
Évaluation :
5

Good customer service at this location.

JOHN Z. 
Évaluation :
5

The women who helped me could not have been better. She has 3-4 things going on all at once, she was having one hell of a morning and she couldn't have been more helpful or pleasant. This is the kind of person I like to give my business to.

John P. 
Évaluation :
5

Excellent Service

MIKE B. 
Évaluation :
5

Friendly staff and van in good condition. Just what I needed, so, much appreciated. Merci!

Mary R. 
Évaluation :
5

Great friendly service and very convenient with quick in and out

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike I. 
Évaluation :
5

Asha was amazing, extremely helpful and friendly. would 100 % recommend going there.

Jason P. 
Évaluation :
3

Drop off was confusing - attendant took keys and gave us the thumbs up but there was no reciept or record given to show we had returned on tube and the attendant wouldn't give us his name. Thankfully the next day the return was confirmed on our online account but it was a frustrating night worrying we'd be charged extra or liable for extra time/mileage/damage after our return. Sam's also didn't answer the phone or return our messages at any point that afternoon/evening so we ended up driving over to try to get a reciept for our return (which they couldn't give us, but we did take pictures of the van and mileage just in case). Otherwise, though, the rental pick up and the rental itself were great.

Jamie C. 
Évaluation :
3

Semi- difficult check-in. They couldn't find my address on a map so I needed to pay more.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Very friendly and efficient, they deserve a raise. Fortement recommandé!

Alexander S. 
Évaluation :
4

Taillight on trailer was out, my dad was able to change it

Elizabeth D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Van was extremely clean - rode well. Great experience!

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
1

The truck was fine and pick up of the truck was good. Dropping off the truck was an issue. The woman in charge of the rentals had left for the day and the mechanics had to receive the truck from us. They were yelling at customers including us. One guy told us to get gas so we pulled the truck up to their full service station and then they yelled that we should park the truck behind the building. I told him we were getting gas just like he told us too and he yelled to just park it out back. They would not pump gas for us to fill the truck. So we had to return the truck without gas. Although we didn't use much gas anyways. The staff were rude and I will not go to this place again. I also will not recommend them to anyone.

JulieAnn J. 
Évaluation :
5

The woman who helped me was VERY pleasant and helpful. It was a much better experience than I have EVER had at a uhaul center. The one in New Orleans was always horrible!!

Mindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Had a emergency situation happen. Needed a truck. Called a few uhal places with no luck. Called Sam auto and Aysha was able to squeeze a rental in for me. Called me back to finished the rental agreement. Very fast and easy to work with. Thank you so much Aysha for getting me out of a pickle!

Hector A. 
Évaluation :
3

It took several attempts to start the truck.Very aggravating. The clerk at the desk provided excelent custumer service.

Adam R. 
Évaluation :
1

Rude service and charged me extra for what they claimed the back is not cleaned…

PETERHUY N. 
Évaluation :
2

My bedding was filthy thankfully I had a cover on it. It was barely if at all swept out. I actually swept it and it was still dirty. The truck leaked fluids on my driveway.

Bonnie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Great service and great experience, thank you!

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONOR R. 
Évaluation :
5

Nope. Great experience.

Lisa E. 
Évaluation :
4

I placed a reservation 3 weeks prior to the pickup date. One day before the pickup date, they told me the 20 feet truck is not available at the nearest location, Malden MA. They offered a 15 feet truck which I refused. They suggested a 20 ft truck in Haverhill, one hour away. I rented this truck one-way from Boston to Houston and almost died on the road with my 2 cousins after the back tire on the driver side exploded, the tire next to it was in bad shape, we were lucky both of them didn't explode. One of the tires on the passenger side was almost flat. I want to make it clear that this review is not about the locations, but the overall service. If one is being charged a hefty amount of money, the least thing Uhaul should do is to make sure the inventory is properly managed and the security of renters assured by prepping the truck accordingly. One of my cousins didn't drive after the accident, he was traumatized, scared that something else will happen.

Paul Valery S. 
Évaluation :
5

Not a thing. Great people and great equipment, what more can you ask for?

Bob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas F. 
Évaluation :
3

We were told the mileage was less than figured, final price was still the same quote? Going to follow up with them ,

Joan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

I love sams auto. The friendliest staff you'll ever meet! The owner and his wife go above and beyond for anything you need :) 10/10 would recommend

Genesis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devon P. 
Évaluation :
3

My only complaint with this location and I had a quote in my hand and was telling me that I would get charged $1,09 for every mile over on Saturday and $.99 for Sunday.

NANCY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery N. 
Évaluation :
3

Vehicle was not available in Plaistow NH where I live , location I was directed to was in another state that charged taxes for the rental. Recommend having the vehicle needed in the state I made the reservation in.

Dean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Have better communication with the customer, and honor the agreement made initially with the customer. No surprises.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
4

Upon return, the gentleman who took the return, refused to assit (park) the truck in a VERY tight space. Not being regular truck drivers, we did not feel comfortable squeezing it into the space he directed us to. He however, refused to park the truck. The woman who helped us at pick up however, was terrific

David N. 
Évaluation :
5

Friendly, Efficient, good value.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Friendly staff, who knew their stuff

Shaun B. 
Évaluation :
1

Horrendous. Specifically explained I rented the trailer the afternoon prior (4pm) that I was using the trailer for a 24/hr day… and that I was getting it early because the location wasn't open 6am…. Owner called me screaming that if I didn't return the trailer by 11am I'd be charged for the next two rentals. His wife was the one that made the agreement, and I told her I would return the trailer by 4pm the following day. I will never use Uhaul again, and you can search my profile, I used to rent often. I will pass around how unprofessional people are these days…I will never step foot in Sam's auto again.

KRISTOPHER A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Soner U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian A. 
Évaluation :
5

Very good

Luis N. 
Évaluation :
5

i love the guys at Sams; this is my second time renting a Uhaul from them and it was quick and easy every time!

Brittany Z. 
Évaluation :
5

I was impressed with the service, which was very friendly and informative. If I lived in the area, I would use this station for gas and auto repair.

Deborah M. 
Évaluation :
5

The service was beyond excellent!! Easy in and easy out!! The service was extremely Professional!! I highly recommend Sams Uhaul rental!!

Joseph C. 
Évaluation :
5

Sams Aiuto exceeded my expectations.

joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rudolph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDEL S. 
Évaluation :
3

Working vehicle without issues. Took forever to get up to speed if it ever did and constantly was hear noises from the engine. Also couldn't lock the back of the truck. There was a lock but we weren't given the key

Kevin P. 
Évaluation :
5

Just be yourself

Jordan C. 
Évaluation :
5

All went well, no issues.

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward C. 
Évaluation :
5

really good communication

Christopher D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alicia G. 
Évaluation :
1

Had no where to Park, drop off team was rude, and schecthy,

JARED T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER O. 
Évaluation :
3

Windows were filthy and the windshield wipers streaking and needed to be replaced.

CRAIG S. 
Évaluation :
5

Excellent customer service at this location.

JOHN Z. 
Évaluation :
1

They trying to blame me on dent on the undercarriage of the driver's side door when all I did is drive it to Needham mass nothing was fine better not change me for anything because I will sue you

JOSEPH W. 
Évaluation :
3

Better customer service as I tried calling in regards to a minor defect on the truck and no response.

ANGEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

Make sure equipment to be rented is in perfect condition and most importantly safe.

Paul S. 
Évaluation :
5

Excellent

STEVEN S. 
Évaluation :
3

Lot was very crowded. There had been a significant snowstorm two days before which probably contributed to this. I was directed to the one open spot. While I was taking the required pictures I was told repeatedly that the trailer needed to be closer to the fence. I had not unhooked the trailer and had every intention to move it closer to the fence after I took pictures of the interior. Apparently the gentleman who continued to tell me it needed to be closer to the fence did not understand the return process. I believe there's some opportunities for coaching. Otherwise the experience what definitely satisfactory.

Ron B. 
Non les évaluations ont été soumises pour cet établissement.

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