Customer Reviews for Sams Auto
(Concessionnaire U-Haul dans le voisinage)

208 évaluations

37 Kenoza Ave   Haverhill, MA 01830

(978) 521-9839

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 7h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(978) 521-9839

37 Kenoza Ave
Haverhill, MA 01830

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 7h30 am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNVINCENT JR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Extremely nice people to deal with, friendly, professional, and customer oriented. I highly recommend these folks.

ROGER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
3

To go over in more details about costs. $$ per miles etc. It is advertised 19.95. Then + 20 Insurance then+ cost per miles. I used one van 1 day and end up being almost 70 dollars + of course the gas money. If people knows an estimate on front they will probably pay for the service either way and not feel ripped off or scammed after,

HECTOR P. 
Évaluation :
5

Great costumer service

MARIO T. 
Évaluation :
4

Customer service by phone wasnt very helpful. Local people more helpful.

SUSAN C. 
Évaluation :
2

The truck was a piece of junk! Muffler was gone, it was all over the road on the highway and had 120 000 miles on it. Poor condition and I was accused of leaving 2 small carpets in the truck and I'm positive they were not mine. The franchise guy insisted he cleans all his trucks out, so I said “ we have a difference of opinion because they are not mine. Furthermore, I asked if I could throw them in your trash container” He said we don't have any trash here. I would recommend that the customer should always be right if a company wants to be a leader. This UHaul location was a poor example for your company. Merci

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHONATTAN A. 
Évaluation :
3

This was not where I dropped off the car. Cannot comment.

Richard D. 
Évaluation :
2

The person I handed off to was very crabby and didn't seem to want to help at all. In the end though, he did what was necessary…. And definitely no more.

Bradford S. 
Évaluation :
5

Nothing was happy what I got

KOREY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Everything went smoothly. The truck was clean and ran great. No problems and excellent customer service.

Joseph H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS L. 
Évaluation :
4

But when I pick the vehicle was certain amount of miles and the system has other they charge what is on the system not the real miles.

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Last minute moving situation left me in a bind and this uhaul location at sams auto truly helped me with everything I needed. A stressful situation turned into a good one. I walked in and was greeted immediately by a very sweet gentleman who was ready to help me. I was there for maybe 7 minutes. I received a van that looked brand new. Had zero issues. The next day I was still in a bind and needed a few more hours. A quick phone call and I was able to extend the time I had with the uhaul. I was unable to get in touch with the uhaul down the street and I am THANKFUL. I've rented a uhaul before and have had some awful experiences, but not this time. Thank you to sams auto for being so flexible and helpful during my crazy times! I'll never get a uhaul from anywhere else!

Amber D. 
Évaluation :
1

The owner of Sam's auto on kenoza ave Haverhill ma 01831 was extremely rude unprofessional and straight up ignorant. Not only did he lie about the mileage he over charged me and swore at my mother and tried to attack me. I rented a van that was supposed to be 19,95 a day and 0,69 ¢ a mile. He said I drove 27 miles which is completely wrong I did 3 trips that are 0,3 miles each direction the furthest trip I took was 2,3 miles each direction and that was 1 trip. I can walk to the storage place it's that close and the u-haul store is less than a mile from me. I can provide each coordinate and prove it. They must have gps. Just the owners aggressive reaction alone should be enough to terminate his contract for u-haul, he is slandering your name by acting like a buffoon to customers. I am a business owner and I would never act like that to a customer. I want a thorough investigation into this I have two witnesses and I am sure he must have video surveillance there. This is ridiculous and should have never happened I was literally robbed and almost attacked by a man who is representing the u-haul name b

Burlinda C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farid D. 
Évaluation :
3

I didn't get email of what was charged to my card for my records Thank you.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
2

Way way way over priced for 24hours use.

ROBERT T. 
Évaluation :
4

We did not receive our tow dolly, but ultimately we didn't need it for the move. Appreciated the help attaching the auto transport to the truck. Would've preferred if the truck had a full tank of gas when we rented it (tank was on empty when we checked in).

Courtney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen S. 
Évaluation :
5

Quick and easy drop off. Very helpful service person. Will definitely use this facility in the future.

JOHN VINCENT JR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne P. 
Évaluation :
3

It was very difficult to find someone to get me the keys to the van. The van itself smelled like a garbage dump. Thank goodness we were wearing masks anyways. Even with the masks the van smelled like armpits and garbage.

Michael H. 
Évaluation :
3

Vehicle was dirty inside and had trash left in it. The attendant I returned the vehicle to did not speak English and explained nothing to me. No paperwork provided. He just said "Ok, finished". No explanation of my final charges. I won't rent from there again.

Jon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

Customer service needs improvement.

Jennifer G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Isabella S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

The manager is an angry frustrated old misserable man. I asked for the safemive rental coverage and i was charged for the plus. Wont rent from here again

LIGIA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

Owner / U-HAUL rep. out right rude and arrogant. I will tell everyone I can to stay away . Extremely unprofessional and should not be allowed to represent U-HAUL. I also recorded the incident which he will soon see himself acting crazy all over social media. Let's see him deny it then. More reviews to follow.

ronald C. 
Évaluation :
5

Everything was fast, easy, and convenient!

Arielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector R. 
Évaluation :
3

I was not given any paperwork and the fuel was 1/4 but when I returned it it said half of a tank which was untrue

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey J. 
Évaluation :
1

Extremely rude person. First guy didn't speak english. Second person wasn't there, had to do business over the phone. Not professional at all. Had a hard time returning the truck.

Jason S. 
Évaluation :
5

Fast, friendly service. I would be happy to come back.

Jessica G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
1

The guy who we rented from was VERY RUDE and I would NEVER rent from Uhaul again. I own a Government business and will NEVER recommend using Uhaul to anyone.

Ashley P. 
Évaluation :
5

The Proprietor was friendly, courteous, professional and accommodating. Renting from Sam's Auto was SO easy for someone that hasn't rented a moving truck in a few decades. Cannot compliment them enough. I'm hoping this review garners Sam's Auto rewards they DEF deserve! Best regards, Brian Sullivan Jacksonville, VT

Brian S. 
Évaluation :
5

Everything is good

Edwin A. 
Évaluation :
1

I was overcharged on mileage.

Ann F. 
Évaluation :
5

Great customer service, keep up the good work!

joshua W. 
Évaluation :
5

Great!

Stephanie S. 
Évaluation :
1

Horrible service from Uhaul I will never use a Uhaul to move again

Bryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Everything went well

Elizabeth H. 
Évaluation :
1

Refused to take my rental that was scheduled for drop off there. I ended up leaving it anyways because I had already wasted so much time dealing with it.

Ryan M. 
Évaluation :
5

The attendant Mike, was very kind and helpful. He made the experience easy.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J P. 
Évaluation :
3

I have rented here before they were excellent but the truck was old and didn't run good smelt like burning oil the whole time and really bad carbon monoxide smell had to keep shirt over face whole time

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horacio R. 
Évaluation :
4

More explanation of controls and seat operation

Jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
4

Given the issues with COVID, your in-person part of the rental confirmation should change. I did the pre-check in online, but when we arrived to pick up truck, there was still more to do. Instead of calling my phone, I was asked to do this additional check in on the rental garage guy's cellphone. That was not safe for either of us. If all tasks cannot be completed online, then the rest should be done on the renters phone to avoid germ spreading.

Terrence O. 
Évaluation :
5

The staff was excellent the truck itself poured water into the cab when it rained me as a passenger got soaked I took pictures of water coming in and reported to drop off store.

George B. 
Évaluation :
1

I was a repeat customer and went out of my way to rent a truck at this location because I liked the way I had been treated previously. My move was delayed due to heavy rain that afternoon and was about 45 minutes late returning the truck (4:45). This scumbag charged me a 30 $late fee which had not been clearly stated prior to the rental. It was supposed to be 19,95 $ for the day and I was furious to be charged 50 $. I will never rent from this location or recommend Sams Auto 37 Kenoza Ave Haverhill, MA to anyone. I will do everything in my power to prevent anyone from renting another truck from these guys. Total scumbags!

Michael C. 
Évaluation :
5

This location made the whole process very easy. We had no issues picking up or dropping off the van. I was very happy with the whole process! I need to rent another van in two months and I will definitely come back to this location.

Cynthia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

All was great.. thank you!

Nicholas D. 
Évaluation :
5

New ownership at this location since my last u-haul use. It was a tremendously better experience this time! They were completely up to date with technology as well as being very customer focused. The last owner was gruff and unpleasant, so I was concerned. Now I will absolutely be going back and telling friends. Sam is great!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
1

We returned the equipment on a Sunday. We were doing the online check in when a rude employee came out a locked up the truck. We tried to explain that we needed to take pictures but he did not speak English. We had a hard time getting him to unlock it so we can get the pictures

Anthony G. 
Évaluation :
4

no complaints

Derian S. 
Évaluation :
1

I requested my pickup location 40 minutes (one way) away from where I had to actually go get my rental. Completely threw off my moving schedule. Don't give customers the option of a desired pickup location and then send them off somewhere that's not close.

Andrew R. 
Évaluation :
2

The vehicle was dirty and looked like it had never been cleaned. In light of the pandemic I felt extremely uncomfortable driving the vehicle. In addition, many of the employees were either not wearing a mask or were wearing them incorrectly.

Alicia T. 
Évaluation :
5

Friendly and fast service. Also, very convenient (gas station where I can fill up before drop off).

Wyatt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna D. 
Évaluation :
4

Put multiple pads in bag.

john D. 
Évaluation :
3

The truck was half full at the time I took it, when I delivered the truck they did not give me any discount after I had to pay almost 40 dollars for that gasoline. that for me is unacceptable.

Jonathan A. 
Évaluation :
2

Truck wasn't terrible but definitely not clean. And the individual who seemed to be in charge at Sams Auto was pretty rude when all I was trying to do was pickup my key. Cursing at his computer and seemed to get frustrated with me when I offered to show him my check-in information. When I dropped off - there was a different guy and he wasn't much friendlier. Didn't seem to want to talk to me. Finally - I checked in through the app and it took over 20 minutes for my check-in to go through.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page