100 % GoodHeuris M.
Customer Reviews for Sams Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Haverhill, MA 01830
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 6h pm
- Sam : 7h30 am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROSA P.
Customer service was very helpful.CHRISTOPHER R.
The gentlemen was great and super nice, I will be renting from them again.Donald G.
Try to remove the smell of smoke.ALEX G.
Le client n'a pas laissé de commentaire.STEPHEN F.
Sam runs a great business. Highly recommendANTHONY C.
Le client n'a pas laissé de commentaire.JOAQUIN C.
Le client n'a pas laissé de commentaire.CARLOS N.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.JOEL M.
Great customer service at Sam's Auto from Ty (sp?) where we picked up the truck, and also by the nice man at 170 Washington Street when we dropped of the 15-footer.Hewitt H.
It was very easy and the man who helped me was great. I will definitely use them again.DONNA M C.
When I left I was told the gas was â€œnearly fullâ€. What does that mean? How can I know how much gas to put in? The previous day I made the exact same route and paid 4 $in gas. Yesterday I paid 24,02 $ in gas for the same 4-5 miles. I thought you were supposed to fill the tank. This was my mistake-but somehow you should make clear what you are supposed to do and how. How do I put in gas so it's â€œnearly fullâ€? I hope I'm getting a refund. Not sure how that could happen,unless you send a check to an address I no longer live at. The overall service is great-but the gas refilling business is a mess.ANITA S.
Worst experience ever... Will never go there again!Gamalier N.
Le client n'a pas laissé de commentaire.Julius P.
Nothing. Appreciated the clean truck and fair pricing.PAUL C.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.LOUIS C.
Le client n'a pas laissé de commentaire.ANNA C.
All though I did return the equipment late. I don't think 2,5 hours on a Sunday justifies charging me a full days rental. My receipt says I returned at 5:22 pm when actually it was 2:30 pm. The employee did not speak very good English, no problem with me, but my return was entered 3 hrs after I actually returned it. Let's see if someone cares?? Or if anyone from the company reads these things. Will still use U-Haul in the future but will probably use a different dealer.DAVID A.
Le client n'a pas laissé de commentaire.MARIO R.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.Jane P.
Le client n'a pas laissé de commentaire.SHANNON M.
Le client n'a pas laissé de commentaire.Michael C.
Great communication. Great service.Thomas L.
Nothing to improve. Excellent service, very friendly people and great equipment.Yohanna L.
Great bunchbof guys highly recommendedDAVID C.
Le client n'a pas laissé de commentaire.BLAINE J.
This was a gas station that also rented U-Haul vehicles. They were short staffed, so I had to hitch the 12' trailer to my car and then wait for the attendant to check my work.Peter D.
Absolutely amazing! So nice and friendly. Had quite a horrible experience with U-Haul before dropping this off and these people helped me end on a good note. Helped me understand and do everything I needed. Would only go back to this location ever.Coleen R.
Owner was rudeBRIEANNA G.
Truck smelled heavily of cigarette smoke. Yuck.ALICE T.
Experience with Sam's Auto was Excellent and I would absolutely recommend to my friends and family and use them if ever needed again.THOMAS B.
Install tiedown brackets along side side of the cargo vanGEORGE T.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.VICTOR R.
I did not drive far i was in the same city and when i brought truck back and got bill nect day i wss charged almost 15. For gas which i think is rificulous.Sandra G.
Le client n'a pas laissé de commentaire.WAYNE M.
Trucks are parked in a crowded lot behind a gas station. Was fine for what I needed it for, a van for the day. Easy check-in and return. I was satisfied with the experience.CASEY J.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.JOHNVINCENT JR D.
Le client n'a pas laissé de commentaire.DAVID T.
Extremely nice people to deal with, friendly, professional, and customer oriented. I highly recommend these folks.ROGER P.
Le client n'a pas laissé de commentaire.Shirley L.
Le client n'a pas laissé de commentaire.LUIS L.
To go over in more details about costs. $$ per miles etc. It is advertised 19.95. Then + 20 Insurance then+ cost per miles. I used one van 1 day and end up being almost 70 dollars + of course the gas money. If people knows an estimate on front they will probably pay for the service either way and not feel ripped off or scammed after,HECTOR P.
Great costumer serviceMARIO T.
Customer service by phone wasnt very helpful. Local people more helpful.SUSAN C.
The truck was a piece of junk! Muffler was gone, it was all over the road on the highway and had 120 000 miles on it. Poor condition and I was accused of leaving 2 small carpets in the truck and I'm positive they were not mine. The franchise guy insisted he cleans all his trucks out, so I said â€œ we have a difference of opinion because they are not mine. Furthermore, I asked if I could throw them in your trash containerâ€ He said we don't have any trash here. I would recommend that the customer should always be right if a company wants to be a leader. This UHaul location was a poor example for your company. MerciCHRISTOPHER L.
Le client n'a pas laissé de commentaire.JHONATTAN A.
This was not where I dropped off the car. Cannot comment.Richard D.
The person I handed off to was very crabby and didn't seem to want to help at all. In the end though, he did what was necessaryâ€¦. And definitely no more.Bradford S.
Nothing was happy what I gotKOREY C.
Le client n'a pas laissé de commentaire.Chris G.
Le client n'a pas laissé de commentaire.Kristina M.
Le client n'a pas laissé de commentaire.John D.
Everything went smoothly. The truck was clean and ran great. No problems and excellent customer service.Joseph H.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.CARLOS L.
But when I pick the vehicle was certain amount of miles and the system has other they charge what is on the system not the real miles.JUAN C.
Le client n'a pas laissé de commentaire.JOHN R.
Last minute moving situation left me in a bind and this uhaul location at sams auto truly helped me with everything I needed. A stressful situation turned into a good one. I walked in and was greeted immediately by a very sweet gentleman who was ready to help me. I was there for maybe 7 minutes. I received a van that looked brand new. Had zero issues. The next day I was still in a bind and needed a few more hours. A quick phone call and I was able to extend the time I had with the uhaul. I was unable to get in touch with the uhaul down the street and I am THANKFUL. I've rented a uhaul before and have had some awful experiences, but not this time. Thank you to sams auto for being so flexible and helpful during my crazy times! I'll never get a uhaul from anywhere else!Amber D.
The owner of Sam's auto on kenoza ave Haverhill ma 01831 was extremely rude unprofessional and straight up ignorant. Not only did he lie about the mileage he over charged me and swore at my mother and tried to attack me. I rented a van that was supposed to be 19,95 a day and 0,69 Â¢ a mile. He said I drove 27 miles which is completely wrong I did 3 trips that are 0,3 miles each direction the furthest trip I took was 2,3 miles each direction and that was 1 trip. I can walk to the storage place it's that close and the u-haul store is less than a mile from me. I can provide each coordinate and prove it. They must have gps. Just the owners aggressive reaction alone should be enough to terminate his contract for u-haul, he is slandering your name by acting like a buffoon to customers. I am a business owner and I would never act like that to a customer. I want a thorough investigation into this I have two witnesses and I am sure he must have video surveillance there. This is ridiculous and should have never happened I was literally robbed and almost attacked by a man who is representing the u-haul name bBurlinda C.
Le client n'a pas laissé de commentaire.Joshua E.
Le client n'a pas laissé de commentaire.MATTHEW H.
Le client n'a pas laissé de commentaire.Farid D.
I didn't get email of what was charged to my card for my records Thank you.Dennis B.
Le client n'a pas laissé de commentaire.Judy E.
Le client n'a pas laissé de commentaire.JEFFREY C.
Way way way over priced for 24hours use.ROBERT T.
We did not receive our tow dolly, but ultimately we didn't need it for the move. Appreciated the help attaching the auto transport to the truck. Would've preferred if the truck had a full tank of gas when we rented it (tank was on empty when we checked in).Courtney M.
Le client n'a pas laissé de commentaire.kathleen S.
Quick and easy drop off. Very helpful service person. Will definitely use this facility in the future.JOHN VINCENT JR D.
Le client n'a pas laissé de commentaire.Robin D.
Le client n'a pas laissé de commentaire.Marianne P.
It was very difficult to find someone to get me the keys to the van. The van itself smelled like a garbage dump. Thank goodness we were wearing masks anyways. Even with the masks the van smelled like armpits and garbage.Michael H.
Vehicle was dirty inside and had trash left in it. The attendant I returned the vehicle to did not speak English and explained nothing to me. No paperwork provided. He just said "Ok, finished". No explanation of my final charges. I won't rent from there again.Jon F.
Le client n'a pas laissé de commentaire.LYN T.
Le client n'a pas laissé de commentaire.Mark B.
Customer service needs improvement.Jennifer G.
Le client n'a pas laissé de commentaire.Isabella S.
Le client n'a pas laissé de commentaire.James L.
The manager is an angry frustrated old misserable man. I asked for the safemive rental coverage and i was charged for the plus. Wont rent from here againLIGIA V.
Le client n'a pas laissé de commentaire.Charles G.
Owner / U-HAUL rep. out right rude and arrogant. I will tell everyone I can to stay away . Extremely unprofessional and should not be allowed to represent U-HAUL. I also recorded the incident which he will soon see himself acting crazy all over social media. Let's see him deny it then. More reviews to follow.ronald C.
Everything was fast, easy, and convenient!Arielle S.
Le client n'a pas laissé de commentaire.Donald J.
Le client n'a pas laissé de commentaire.Heather C.
Le client n'a pas laissé de commentaire.hector R.
I was not given any paperwork and the fuel was 1/4 but when I returned it it said half of a tank which was untrueJEREMY B.
Le client n'a pas laissé de commentaire.Joey J.
Extremely rude person. First guy didn't speak english. Second person wasn't there, had to do business over the phone. Not professional at all. Had a hard time returning the truck.Jason S.
Fast, friendly service. I would be happy to come back.Jessica G.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.Elizabeth B.