I was very happy with this rental experience. The owners were very nice, helpful and accommodating. The truck was in good condition. There was no hassle.Melinda L.
Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Timothy K.
Le client n'a pas laissé de commentaire.Josias M.
Very friendly and a nice person to work with definitely will help you out.Gary D.
Excellent service, easy return.Becky G.
Very friendly and professionalDario D.
Le client n'a pas laissé de commentaire.MARQUIS M.
Improve costumer service availability on the weekends and after hours. Equipment didn't appeared cleaned or well maintained.Jossary H.
I thought the truck I rented had a ramp to help in loading and unloading. and one of my family members said they thought only the bigger trucks do I should have asked but would have liked to be informed. Also I thought renting per day meant time you took the truck would be time you had to return next day â€œ24 hoursâ€. I was never informed when I called in to make a reservationVelma M.
It was a Sunday and the location was closed. It was next to an auto shop with 2 wrecked cars. The street was under construction and closed. There was only one awkward place for me to park a 15' truck. It was close to my house but I would choose a bigger store further away as a return if I had it to do again.Carolyn T.
Le client n'a pas laissé de commentaire.Heidi P.
Great customer service!!David D.
Great customer service! Truck was very clean and exactly what I needed. Thank you!!Victoria D.
Le client n'a pas laissé de commentaire.Erika C.
Friendly fast and efficient servicePaul I.
Le client n'a pas laissé de commentaire.Michael M.
Great serviceDIEGO U.
Truck left with mess inside.Veronica T.
The interior was a little dirty with spilled sodaGARON T.
Le client n'a pas laissé de commentaire.RYAN Q.
Five stars across the board! The truck was clean and efficient. The customer service was phenomenal! Extremely friendly! Highly recommend!Stephen S.
More interested in working on automobiles than checking in my rental a day early. Cant say that I would use this site again if it were the last Uhaul dealership in San Antonio.Scotty H.
it wasn't even an official uhaul location only a distributor. this wasn't made clear during the pickup. there wasn't anywhere to park. the official name of the company/location should have been given so that it was clear where to drop offJacob L.
Le client n'a pas laissé de commentaire.Stephen K.
Le client n'a pas laissé de commentaire.Jacob F.
The only think I would say about this location is to have additional parking.Alfonso C.
It's good just the road constructionRoy H.
Le client n'a pas laissé de commentaire.JAMES W.
Antonio is very flexible on renting/returning the rental truck and it was the exact size we needed for our move. Thanks, Jeff ThornelljEFF T.
Actually it was a great experience the road is under construction but they did everything they could to make it easy to ingress and egress and friendly as all can be I give them a high rating.john A.
Le client n'a pas laissé de commentaire.Andrea A.
Everyone was very friendly and helpfuledgar N.
Great friendly place..fast service in and out..Will rent in a future here !!ThanksYEVGENIY V.
Le client n'a pas laissé de commentaire.Richardo C.
Le client n'a pas laissé de commentaire.judy A.
Le client n'a pas laissé de commentaire.Renzsy A.
Le client n'a pas laissé de commentaire.Kimberly O.
I had great experience at this location.Robert L.
The area where the vendor is located, pretty sketchy. The uhaul had a very nasty smell, it looked clean but it did not smell clean. Additionally the location closed at 3pm, which wasn't made clear on the uhaul location, which resulted in my being charged an additional $20 to have them check the truck in for me on the next day. Additionally, the mobile check in link is very unclear and not as easy to use.TIFFANI T.
Inform customer of expectations, gas feul, actual mileage rate. Felt like amounts were rounded up and insurance added without informing me.Juanita S.
Le client n'a pas laissé de commentaire.ELIAS C.
Thanks AntonioRENZSY A.
Have parking available. Very small lot packed with many vehicles. Hard to decide where to park in the street.JAIME B.
Le client n'a pas laissé de commentaire.Franklin N.
Le client n'a pas laissé de commentaire.BRITTANY D.
Nothing everything was awsomeAngelina G.
Le client n'a pas laissé de commentaire.ARRAN M.
Le client n'a pas laissé de commentaire.KELLY K.
Van battery would not hold a charge. Was no other vehicle available and no replacement battery. Had to jump the vehicle every time to get it to run. DisappointingDavid L.
The app sucks! It wouldn't take my DL pic!saber M.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.TORRE O.
There is nothing to improve..very helpful, very kind, very considerate..best experience I've ever hadâ€¦Debra V.
I couldn't have asked for better service! The owner was very helpful & knowledgeable. MerciHeather M.
Le client n'a pas laissé de commentaire.VANESSA J.
Mr Huerta has a great customer service service... thank youRoberto M.
Start by having the working check the voredvt mileage and gas leveled before charging a customer over 450$ when the actual charge should only be 89$. Truck smelled like feces, was sticky, and overall a horrible experience. 0/10 rating.ANDREW V.
The self check out process was a bit glitchy. Could not proceed as my location was never accepted despite following the directions. Otherwise the person who assisted in checking me in was great and so helpful.KIMBERLEE H.
Le client n'a pas laissé de commentaire.NITERRIA DSHAE P.
The interior of the cab was dirty, and the box was not swept out. The U-Haul website did not do a good job of accurately representing the size of the moving van.DANIEL W.
Full tank of gasRACHAEL F.
Horrible Customer ServiceCarmen H.
Everything it's good,Jose S.
Le client n'a pas laissé de commentaire.JALAN D.
Excellent customer serviceANDREW A.
Staff was very very quick and friendly, was in and out in 10 minutes!ANTOINETTE G.
Le client n'a pas laissé de commentaire.KATHERINE S.
Very friendly staff and quick and easy experience.MARK A.
Very Helpful !!!!ROBERT H.
Le client n'a pas laissé de commentaire.Andrew Q.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.GEORGE G.
Excellent customer service!!!Michael Y.
No complaints.Yvonne P.
Le client n'a pas laissé de commentaire.Jamie B.
I declined SafeMove online and then was charged in my invoice. I was never asked if I wanted SafeMove. This is a really frustrating flaw that I think should be addressed. We have another move coming up and I am not sure if I want to have to deal with my requests being ignored when I schedule with UHaul.SEAN G.
Le client n'a pas laissé de commentaire.Christian C.
Le client n'a pas laissé de commentaire.Johnnie S.
Le client n'a pas laissé de commentaire.James M.
Thanks for all your help very goodANTONIO H.
The manager Antonio lie to me told me that I was taking a 15 inch but instead he gave me a 17-inch footer and it says it's a 15 inc footer. And thethe statement states that have the truck is returned after hours you get charged $20 not $39,95 again and I should have only been charged $29,95 U-Haul is very unprofessional with their subcontractors.. the lady I talked to was very rude very rude. Over charged for a senior citizen disabledLUIS G.
Le client n'a pas laissé de commentaire.GRACE B.
Le client n'a pas laissé de commentaire.Arturo M.
Don't charge me twice what you quoted me, don't make customers wait 45 minutes for someone to show up to pick up their reserved truck, maybe supply the equipment that was requested, and then don't just charge the card on file when an issue hasn't been resolved after promising to get back in touch with your customer to sort things out and then never doing that. I'm a realtor in SA and have a pretty heavy influence on where people spend their money when moving, I will make sure everyone in my brokerage deters their clients from this location. Not happy.Abby F.
Le client n'a pas laissé de commentaire.DINA S.
Le client n'a pas laissé de commentaire.ELIZABETH W.
Le client n'a pas laissé de commentaire.Hudson H.
Owner friendlyRoslind S.
No improvement - the service center was able to provide a truck at the last minute. The service was prompt but COVID safe. Very impressed.Simon P.
When I reserved my u haul I didn't get safe coverage. The customer service rep went over everything. Next thing you know when I turned it in there is a charge for each day of safe move. You can see the last time I got a u haul I didn't get that. This man is a con no wonder he didn't ask for driver's license and rushing us out. I am not paying for those days on safe move. I will pay my balance with a gift card. And go to budget or find other services else where.Diane G.
Excellent serviceNurani K.
List of a place does not have the ability to drop off outside business hours. The first location I had picked did not have a drop box for the key, or anywhere to even park the car over the weekend. Had to scramble to find another place, then waited on hold for 30 minutes before I could speak to a customer service rep to see if it was ok to drop off somewhere else. It was frustrating after finding the drop off location and learning that there was no way to leave the vehicle.Richard G.
Le client n'a pas laissé de commentaire.Cynthia C.
Le client n'a pas laissé de commentaire.KATHY F.
Le client n'a pas laissé de commentaire.MANOJ H.
Super friendly and helpful. Great and convenient location with wonderful people!Alessandra M.
Le client n'a pas laissé de commentaire.RICKY V.
Make SURE that vendor doesn't record the last name as the FIRST name and vice-versa (I couldn't access this page until I suspected the nature of the error preventing me from getting here).KUNS W.
Le client n'a pas laissé de commentaire.iracema B.