Staff was very friendly and helpful.
MIGUEL M
Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was not marked well and was congested I was able to get it done
SUSAN BVery easy and friendly
BRANDY GPerfect experience and very kind and helpful manager!
NISI JGreat people at the location.
GEORGE NMy pickup experience was actually great. I worked with two people and both were helpful and kind. I actually told myself I would only use their location moving forward. I also appreciated the 24 hour drop off. However, the great experience turned sour when I received my invoice the following day. I always take a photo of the mileage when I leave and upon my return whenever I rent vehicles. This time was no different. However, they had added ten miles. I called and emailed the location directly to try and fix the error, but I did not receive a response. I wanted to give them the benefit of the doubt and chalk it up to a simple mistake. However I was forced to call UHAUL directly for the refund. Because of this, I will not return to this location.
EVY PThey were so nice!! My type of people, very friendly and helped us get the right truck! Very nice and comfortable getting the truck and they set it up for us just to take off. 10 out of 10 stars
STEPHANIE CAlthough we ordered a dolly and furniture pads, they did not come with the truck. We then had to move heavy furniture by hand, resulting in injury. We were also charged for the pads we never received. I will absolutely never rent a uhaul again.
Robert LEverything was great! Thank you!
MARK FThe pick-up process took way too long. My rental truck had been given to another customer, and the only other truck on the lot was not available to go out of town. So I had to wait till the other customer brought back the truck that I'd rented. The entire process took way too long - too much time was wasted.
DAVID JWas helpful
Dane RI rent frequently and this is the best Thai on the planet.....ever!
MELISSA BThe location is a bit scary looking, but it was convenient, nice man helped me really quickly and the truck was awesome so overall great experience.
Patricia BExcellent customer service, great prices, and really good, clean trucks.
Victoria CLocation and employees were fantastic, they were willing to work with me and went above and beyond in assisting me and making sure that the uhaul was priced fairly and ready to be utilized.
Jennifer WIt's hard to get excited about renting a truck but I get excited about seeing this amazing team. I rent from u-hail frequently and this location is truly a shining star in a dim world of service these days. I will always be their customer. They have performed miracles which allowed me to continue my business. You don't find partners like this very often. Thank you Alexa and team!
ROBERT GExcelente servicio
Rosemary SThis is the best U-Haul in the entire universe. I only wish you could clone the amazing manager and staff. I rent trucks at least once a month and I will never go anywhere else….never. It was a complete delight…who says that about renting a truck?
Jean Sthe location was great … the call center place which is uhaul ,was horrible .. they reported my uhaul stolen,even after I asked if I can use it another two days… ..because I couldn’t make the payment on the phone right then and there .. the pickup location was ok with excepting the payment in cash after I was done .. location great …uhaul employees not so much ..
Albert GNothing just keep being you!
Erin PGreat service
David BStrongly recommend ramps for 10 foot trucks. Still recovering from broken foot from falling off back ledge of truck I rented in November. Ledge was slick due to morning fog. I was holding onto the back hand hold at the time. At least abrasion tape should be on the ledge.
Sabra BAwesome friendly Customer Satisfaction and friendly employees. I would highly recommend U Haul Service to anyone in need.
Arnold ELovely father/son establishment—super fast and friendly service, and the truck was new and very clean!
Teresa DThe customer service representative Lexie at the front desk to this establishment was a tremendous help. She was very kind and sweet. I did have a situation at a location prior but the customer service was so excellent at this location that I didn't care driving the extra miles for excellent service.
Marisa FEverything was excellent, and the people was ready to answer questions and give assistance. Excellent service à la clientèle
ALFONSO RDifficult location. Need parking.
dirk dAlexa was so helpful n polite. This first time I rent from this location and believe me it won't be the last, definitely will recommend you to everyone that needs to rent a U-Haul.
Maria GGreat service and very patient
Tarun AGood customer service
Adelita JWhy am I being charged a month after I rented and being charged extra with no receipt or anything
demitris lNot the nicest location in terms of presentation but the workers were very friendly.
Ernest BGreat service! Friendly staff, helped me get a bigger truck on the spot.
Elisabeth HWe always come back to this location. Great service all around !
ARMANDO QCannot think of anything.
Debra FThe negative is that I didn't like how the price went up a lot by extending it 1 hour. My safety coverage and rental fee both doubled when I extended by and hour and that doesn't seem right.
Mark EThe location had a wallet from the previous renter in it she came and picked up her wallet the next day. Also I got a charge on my account for not bringing the truck back because the people at this facility forgot to check it that I brought it back the same night. Do not rent from this location unless you are monitoring your charges and also take video of the entire truck and mileage because they can not be trusted
ANTONINO TRenting from U-Haul Neighborhood Dealer was an absolute pleasure from beginning to end. I felt like I was family the minute I walked in the door. Thank you for making the beginning and end of moving so pleasant, U-Haul Neighborhood Dealer. We will see you again.
Gideon RWe dropped the uhaul in the evening around 9 pm so no one was there so we cannot recommend the drop off due to the place did not have enough lighting outside kind of a dark and it did not look safe.
MARY DJust keep up the good work
ESTEBAN BFriendly service and convenient location
BRADFORD Pthere were many areas with damage that did not have stickers on them.
Ray CWebsite says they are open until 6pm but there was no one there at 5:40pm. Not the best part of town but it was easy to get to and park.
CHRISTINE KI was very happy with this rental experience. The owners were very nice, helpful and accommodating. The truck was in good condition. There was no hassle.
Melinda LVery friendly and a nice person to work with definitely will help you out.
Gary DExcellent service, easy return.
Becky GVery friendly and professional
Dario DImprove costumer service availability on the weekends and after hours. Equipment didn't appeared cleaned or well maintained.
Jossary HI thought the truck I rented had a ramp to help in loading and unloading. and one of my family members said they thought only the bigger trucks do I should have asked but would have liked to be informed. Also I thought renting per day meant time you took the truck would be time you had to return next day "24 hours". I was never informed when I called in to make a reservation
Velma MIt was a Sunday and the location was closed. It was next to an auto shop with 2 wrecked cars. The street was under construction and closed. There was only one awkward place for me to park a 15' truck. It was close to my house but I would choose a bigger store further away as a return if I had it to do again.
Carolyn TGreat customer service!!
David DGreat customer service! Truck was very clean and exactly what I needed. Thank you!!
Victoria DFriendly fast and efficient service
Paul IGreat service
DIEGO UTruck left with mess inside.
Veronica T