Dog hair was all over the seat.
DARCHELLE D
Customer Reviews for Sapphire Realty Partners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ils ont fait du beau travail
CHRISTOPHER Svery happy quic and easy
Mark GDid a very poor job connecting my trailer kit caused electrical issues. Highly disappointed ☹️
DIANA AGreat experience on the drop-off - professional and very helpful!
Bruce BOur company uses many Rental Truck Service (U-haul, Penske, Sunbelt and United Rental) The cartersvill center was great! They are nice and friendly and also convenience. I do recommend this location U-haul.
BU HFast and professional service. I would recommend them to my friends.
PHILLIP KInitially helped me but date of return was input wrong. I ended up paying 230 dollars more
MICHAEL MGreat location
CHRISTOPHER Peasy self checkin late in the evening for drop off. Very convenient and no problems. 10 of 10. No personnel were on duty when I dropped truck off.
CHARLES MAwesome customer Service
ROBERT CThe employees were beyond helpful and caring. They helped us and showed us how to use the equipment. We were stranded from out of town and had had several bad experiences trying to rent a tow dolly earlier in the day. They made the whole process go by smoothly and quickly. I'd absolutely recommend this location to anyone in the area. They made our bad day turn around!
TIFFANY SI don't know everything was good had no problems at all
CLYDE DThe owner of the place is so difficult to communicate with. Rude and loft. It was like an accusation if we asked any questions. She is very impatient and she recorded my credit card and kept it on file without taking my premission for doing that. The app is dysfunctional. I spent 45 minutes trying to upload the requested photos and it stil did not work. I don't want any credit card info to be kept on Uhaul system for any future use. This is request to be deleted.
NOHA SWhile the location is not ideal, the customer service for more than makes up for it. They are the most polite, fast, and professional duo I had ever dealt with in like businesses. I will continue to go back and highly recommend.
DARRYL HOverall, my U-Haul experience was terrible and I will find an alternative in the future. It had nothing to do with this location though. Twice I was contacted to change my original reservation because the truck I booked was not actually going to be available. The truck I ended up getting didn't really fit my purpose (too big for where I needed to drive it) so I didn't really use it. It was a waste of money. The pick up and drop of mobile process is a pain. When picking up it wouldn't up load the required photos and at drop of the app would not install. Overall, UHaul was a waste of money and more trouble than it was worth. Lost customer.
KATHRYN ONa
SHEILA SFix shoddy app
Tom CGreat customer service and very helpful.
TIMOTHY FWhen a client makes a reservation to pickup from a particular location specified when making their reservation, if UhAul decides to change the pickup location, please notify the client before pickup. Don't wait for the client to get to the location to find out and then you send a text to notify them. This could have saved me unnecessary uber cost back and forth and inconveniences and labor cost for loading. I expect UHAul to refund me for my additional cost incurred for pickup
KWASI AThank You for your assistance; it was greatly appreciated.
KHAWANN HThis is my third U-Haul rental experience in the past few months and the only one I have a complaint about. It is also the only time I rented a U-Haul from this specific location. The female (I think the owner) was unwelcoming. Myself being a person that's worked customer service for nearly 40 years, seeing that she didn't seem to be a people person, I tried to be the one to break the ice. I did manage to get her to warm up a tad, but that was a very small tad at that. She didn't really give me any instruction other than to read the email that I would be receiving. Not only am I driving. I'm also loading boxes and moving so taking the time to stop and read tiny little print in an email is inconvenient. She gave no mention of their business hours or what to do when I returned the van. I assume it was her husband that started the van while we were checking in. I thought that was pretty nice of him, and maybe he knew what a great customer experience is all about. As soon as I approached the van I immediately noticed it smoking a bit from the tailpipe. I took a video all the way around the outside, including the smoke. The inside was missing the rear view mirror. I know you can't see out of it anyway, but it sure did look tacky to see that chunk of glue on the windshield that once held the mirror. The seats were torn and had covers over them that wouldn't slide off each time you got out of the van. It was hard to start, spitting and sputtering, which is why I now believe he started it while I was checking in. I left there, not feeling secure that I would make it to my destination. Still tired from moving until nearly midnight the night before, I decided to keep the van a few extra hours, knowing I would have to pay an additional $45. I tried to return it just before 6 PM as I agreed on the extension. The return location apparently closed at 5. I tried to start the return process using the U-Haul app. I took pictures of the gas gauge at 3/4 of a tank, as it was when I picked it up, and odometer showing that drove close to 48 Miles, as I said at check-in. Each time I tried to submit the photos, the app would glitch so I just tapped the "I'm having trouble" and dropped the key in the box as it instructed. I continued to get text messages and push notifications for the next 12 hours about the rental being due soon. The next day, I get a receipt for my return only to discover that I was charged a $20 after hour fee. Why!? Because I returned the U-Haul at 6 instead of before 5 when they closed? That's a little absurd, especially considering that I wasn't informed of that after hours charge, or their closing time, when I picked the vehicle up, nor on the app when I extended until 6. I won't rent from this particular location again. And that old tired, outdated, worn out van needs to be retired.
GUINEVERE WFast and very friendly
CHRISTOPHER PStop charging people extra for no reason.
ANDRE EAlways on point, quick service with the equipment I needed. Merci!
ROGER ONothing. Dropped off truck after hours
William MThe only negative was not a lot of room to maneuver, but the gentlemen who waited on me during the return took care of everything.
RONALD VGreat Customer Service as always. My colleague and I with Max Distributing try to book with them when needed.
ROBERT CDon't rip them off bc they finished with the equipment early
Scott NThey where friendly and polite
JOHN CGreat job. Quick in and out the door.
ROGER OExcellent customer service, professional staff. Rental process was quick. No issues with the vehicle. Je les recommande fortement.
DENROY SEasy, fast and accurate
Afrikka HStaff is always friendly and knowledgeable. Never any issues with equipment.
Shawn AImprove your app. I wasn't able to complete the return online, because the trailer rolled after I got it off the hitch, so I couldn't take a picture of the inside, because the door was blocked by another trailer.
JOHN SNo complaints. Very helpful staff and professional service provided.
Shawn AThe vehicle was old and unclean. I also offered to clean the back and was told that they would do it, and received a bill for cleaning. This feels unfair. I hired the vehicle for 6 hours, returned it in 5 yet was charged the full 6. There is an expectation of fair and reasonable fees
JONATHAN MGood truck 🛻
BLANCA CThe truck was disgusting inside, and the truck jerked the whole time I drove it, as if was about to cut off.
TOYRIANNA BService was excellent
JULIUS SThese folks are rude, have the worst customer service.
BENNY MTruly the best people to do business with!!!!5 ⭐
MARTIN WThe customer service was terrible and they was rude
ASHLEY HIt’s all good
AGUSTIN MNothing at all they truly know how to STAND ON BUSINESS.
MARTIN WThe people at the Pooler location are fantastic people the equipment was excellent the service was excellent
ERNEST DI got the truck onn1/4 of a tank and was charged for bringing it back onb1/4 of tank $67.
TAYREN PNothing. John is awesome
DAVID PMet all my expectations.
EDDIE J