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John B
Customer Reviews for Sauers Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I would never do the mobile check in again. It was absolutely ridiculous and wasted so much time.
John GGreat service!
madeline rI had excellent service at the Elkton location
Linda KVery friendly and fast service. Within a few minutes I was on my way! The gentleman was very nice and did a great job explaining the agreement! Will definitely rent from them again!
Lori MEverything was great! Awesome customer care.
madeline rThe trailer had a tire that had a rusted rim and the tire flattened after it was loaded. I called the garage to let them know and they asked me if I could bring the trailer to get the tire changed. I said no, because that would be extremely dangerous with a flat tire. I had to buy a hydraulic jack to unhook it from my vehicle because the trailer is not equipped with anything that allows you to raise it off the hitch. This needs to be changed!!!! So, a garage service was sent to my location to change the tire. The guy who came yelled at me and acted hostile while I was trying to back up to the hitch because I was having difficulty, mainly due to his inability to properly guide me. He was extremely rude and impatient. I drove with the 6'x12' trailer from Virginia to Texas over three days. I turned the trailer in to a storage facility on the fourth day, yet received two separate phone calls from the facility during the following week asking when I was going to turn in the trailer. Overall, this was a horrible experience.
DIANA FBetter truck maintenance and clarification by your customer service people that none of your trucks have a tailgate lift, only a ramp. I wanted a lift help with moving heavy items.
Timothy DWas a good experience with friendly staff.
MICHAEL SThe owner is an awesome person. A very helpful gentleman who stayed beyond hours on a Saturday just to help us with our trailer. Please pick this location as your preferred pick up location . Je les recommande chaudement.
Clement PThank you for your friendly service.
David KVery friendly and the process was made super easy! Merci.
Nelson FProblem with this location, where my reservation originally was before it was switched to Sauer's Garage: Captain Kirk Elkton Outdoor Supplies 14171 Spotswood Trail Elkton, VA 22827 My reservation was for 10 a.m. and the place was closed. Called their number, no answer. Waited until 10:30 and called Uhaul rep who switched me to Sauer's.
Peter MVery good customer service.
William SSteering on the truck seemed a bit loose. Otherwise a very pleasant experience.
Gregory F5Starz! For Nick and Ranger
KEN PI called close to closing time and Nick was so kind & patient. He answered all my questions. Very cordial & very informed
roberta rRien
Betty TIt was an easy process
Mohammad AFriendly & helpful! The previous renter didn't give Sauer's enough furniture pads, so he didn't have any for us to pick up. Having more furniture pads would be helpful!
Nicholas RMake sure the U-hauls are inspected inside cab and storage compartment after EACH USE! We all sign a contract to bring back clean as it was when we received it. This was not at all the case.
Jacqueline RFix your website/app
Jimmie TAwesome!
STUART MFantastic Customer Service. Wonderful folks and Ranger the customer service dog was very helpful
Jeffrey DThe Mobile check in needs improvement.
Leslie WOriginally scheduled a 6pm pickup for AMG FLEET SERVICES in Staunton, VA. At first call they were offended i scheduled something at 6, since that's when they close. I just chose that because it was available on the site. They called me back later after planning my 7hr trip to say that they close at 4 not 6 and if I cant get there by 330 they were moving my reservation to elsewhere. I planned my entire drive on hitting their location. They were rude on the phone and I'll advise anyone against renting there and will leave a review on Google. Thankfully I was re directed to sauers garage which added over an hour to my drive. But the people were great to deal with and kind. They waited a little after closing to make sure I could get the trailer because I got caught behind the interstate closing. If I had kept my appointment at amg, I would have screwed as they weren't willing to do anything extra. Would definitely rent from sauers again if needed.
Matthew SHad to call and remind Sauers to have the unit on site per his request
Don DEverything was good from beginning to end. The trailer was just the right size and easy to load and unload. Pulling the trailer with my Tundra was a breeze.
Stephen DThis was not the location in the reservation. Had to drive an hour away to get the equipment.
Meghan PS.O.
Zachary WEverything went great thank you for assistance in my move!!
linda cGet more trucks with Cruise Control!
Douglas MGreat people all around.
Robert QThe steering wheel had a lot of play in it.
camilla bOverall expertise was amazing. However, the chains that were on the car dolly were rusted and had to be cut with bolt cutters when arrived at end locations.
liz wMake sure trailer is fixed in good shape so we don't have to come back twice.
Andrew WWent great!!
Rod Sall the people and the uhaul team lived up to it i would definitely return for your services thank you very much
Yoandris SVery friendly people eager to help you
lee hVery helpful staff. Clean well maintained equipment. A pleasure to do business with again. This was our third rental from this location
andrew jI appreciate the thorough but efficient job they did for me.
Robert CAll went smoothly and the staff was helpful and courteous. Je les recommande fortement.
Robert WThere is no improvement needed. Nick helped in anyway to make renting a trailer easy!
Luther HVery friendly, accommodating and otherwise excellent customer service. Colleen did an excellent job. Perhaps a little refresher course and knowledge about the rates. There was confusion about number of days and mileage charge. I was very satisfied and would return there to rent a vehicle.
kenneth rThe truck we were given to drive had no signage on it, it was dirty on the inside and felt like it was gonna break down.
nancy hI will definitely be renting from here for the next move this summer.
Yvette HProfessional great service
Orlando FVery accommodating and efficient
monica jvery nice and professional, equipment of good technical condition, highly recommend this location......
Oleg PThe owner Nick Sauer is a pleasure to work with. We rent frequently and he is always very accommodating with clean, well maintained trucks.
stephanie pHighly recommended. The staff is awesome and great helpers. The shop owner was a great guy and very helpful. I will definitely use their services again and recommend everyone to do the same.
Tony R