I rent the truck for only one day.Had been charged for 3 days, refund my money,Please do not cheat. Contract No: 21356613 Out ;Sep 25th,In :Sep 26th. We skip Uhaul until this problem solved.Feng L.
Customer Reviews for Saums Road Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Katy, TX 77449
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The process was very quick but had a couple issues. When starting the inspection process, it was noticed the vehicle listed on the paperwork did not match the actual truck. I brought this to the attention of the front desk and tried to fix it. He was unable to do it, but I called the customer service and it was updated. I did not complete an inspection process due to the mix up. I originally rented an appliance dolly but at the time of pickup, it was removed due the dolly not fit for service. It would have been helpful if this was known prior to the pickup.Patrick C.
Le client n'a pas laissé de commentaire.Carmen A.
Le client n'a pas laissé de commentaire.Lisa W.
The service is excellentcarlos R.
Le client n'a pas laissé de commentaire.Anielkis M.
Le client n'a pas laissé de commentaire.Juan L. | Expérience générale
I was supposed to pick up truck from a different location which was 2 miles frol my house. After finishing verification we leant the vehicle don't habe a world lock. Then the agent on chat cancelled this reservation and send me to another location which is 5 miles from my house. The agent was nice. But for any issue it was impossible to get help from call center. Customer care reaching experience is 40 mins after approval process. I paid 7 miles of gas becuaee uhaul could not delivered my vehicle from my choice of location. That location is so dark and no clear direction on where. I struggled 45 mins in finding the key box. Word key was so jammed the password did not work. It took 15 attempts to unlock that key box to retrieve the key. Worst experience from a company which I had pleasant experience in past.Vinodkannan G.
Le client n'a pas laissé de commentaire.Raquel O. | Expérience générale
Nothing service A+Stephanie J.
Appointment was set for 3 PM on July 7. Showed up on time to find that the attendant was out for lunch. Not return until 330ish. There's put a strain on our time limits. The man was apologetic by saying that the other attendant was running late. Later on he admitted to going to have lunch with a tendon because of a random issue. And that there was nobody else that worked there. In other words blatantly lied and then later on came out with the truth. Extremely unprofessional and I will not use this facility again.eddie B.
They were very professional and knowledgeable of their storage facility. I will be using them again.DAVID D. | Expérience générale
Was immediately greeted with a warm welcome and given clear and concise information about my rental.Sara M.
Le client n'a pas laissé de commentaire.Ashley P.
Staff & Equipement Appreciate all there help.woodrow M.
Outstanding assistant; help tremendously in trailer preparation.PAUL B.
It was super quick and super easy picking up and returning. I would highly suggest going to this location rather than an actual uhaul, because it's always a 30 minute ordeal or longer at an actual uhaul store.Ashley P.
I was over charged for the rental I used. My mileage was over calculated and to speak to someone took more than an hour long. Will never use U-Haul again and plan on using enterpriseAnthony S.
Le client n'a pas laissé de commentaire.Mehmet A.
Very dirty very dirtyMariama S.
Le client n'a pas laissé de commentaire.Daniel S.
Friendly service, customer attention and reviewed the rental needs!!!Janie V.
Le client n'a pas laissé de commentaire.David D.
Personnel was great!!! Increase mileage or unlimited mileageJENNY V.
Le client n'a pas laissé de commentaire.abram H.
Le client n'a pas laissé de commentaire.Gabriela D.
Very easy friendly service!!!Destiny W.
Le client n'a pas laissé de commentaire.Stan B.
Great customer service . Very professional and friendly 10/10 would definitely recommend!!Kemdielem O.
Le client n'a pas laissé de commentaire.AHMED A.
Chris Ortiz was one of the best customer service experiences I've had renting a Uhaul. Courteous, professional and cared about the customer. I wasn't supposed to go to this location, as I had a truck reserved at a different location. However, that location gave away my Uhaul so they transferred me to this one and it worked out better in the end. He topped off the washer fluid, gave me a great tip about locking the truck in the back with a pad lock and really tried to make sure I wasn't going to have any issues on my drive out of state. Appreciate his time and hospitality, something we all need more of in this world.Blake E.
chris ortz is an amazing help he is the best I don't think I would have moved with out his helpAshley R.
I was very satisfied with my rental pickup experience. Christopher was friendly and professional.Hugh S.
I have had wonderful help from the previous owners and staff,up to my departure on the stated day. Thank you all.LENNOX B. | Expérience générale
There was ketchup all along the passenger's side pf the truck. The truck needed a thorough cleaning.Adewunmi B.
Le client n'a pas laissé de commentaire.Angela R.
Le client n'a pas laissé de commentaire.DeAndra L.
Le client n'a pas laissé de commentaire.Lynn W.
Wonderful customer service and easy to pick up the truckLauren S.
My uhaul representative went above and beyond to help me out. Answered all questions and was very professional definitely recommend this locationkeenan A.
You should tell how much do you pay before go out. You charge a lot even if I used only the 12 miles I said and also I put 2 gallons of gas.edgar C.
Le client n'a pas laissé de commentaire.Donna L.
The best service and I would be recommending your facility to friends off mine.thanksCLIFFORD C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Adelaida G.
The staff were very friendly and accommodating. I would recommend this storage place to people.KATHRYN C. | Expérience générale
Le client n'a pas laissé de commentaire.HANNAH C.
Le client n'a pas laissé de commentaire.jinsung P.
Le client n'a pas laissé de commentaire.KELSIE H.
Le client n'a pas laissé de commentaire.VU P.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Deborah K. | Expérience générale
Le client n'a pas laissé de commentaire.MUHAMMAD K.
Le client n'a pas laissé de commentaire.TRACY P. | Expérience générale
Your damn apps needs improvement! too much hassle! And wasting people's time!!your fucking photo section you have to do it 100 times and it's still not registering!!who ever your software company show that in their face to see what customers go thru!! It won't give me a box code no matter what I did, two hours wasted for fucking phone call back and fort!returning the vehicle after 4hrs of use was another challenged because the dam photo would not accept the pics of odometer and gas meter,, now I'm being charge for two days!!!very incompetent whoever the management in charged..Norman C.
Le client n'a pas laissé de commentaire.RICHARD B.
Please keep a more accurate account of how much fuels in the equipment before renting so as not to be confusion when the customer returns the vehiclePAUL G.
Hola. Solo que me estÃ¡n cobrando algo de limpieza y esa parte no la entiendo ya que la unidad me la dieron limpia y la entreguÃ© igual. Gracias.JAIRO G.
Great staff and great place to rent space.Denis W. | Expérience générale
10/10 customer service, I was 100 % satisfied and will be back.ALEXANDER L.
Le client n'a pas laissé de commentaire.WILLIAM S.
Very helpful staff!Virginia S.
Owner was super nice and helpful. Will go back for sure.Ernie W.
This particular UHAUL agent if great! They maintain a good selection of trucks & their Storage Facility is one of the very best in the Greater Houston Area, I highly recommend UHAUL Agent / Saums Road Storage! Give them a call -Patricia F.
Le client n'a pas laissé de commentaire.BOBBY T.
This uhaul location over charged me. They charged me for gas I did not use. I brought the truck back on full but it was listed that I brought it back on 3/4 of a tank. I was then placed on a long hold on the phone to dispute the charge. I rented from other locations without an issue, this location is terrible!! Stole my money!SHARON L.
Keep up the awesome work!SOPOND C.
You folks are not taking care to assure that tires are properly inflated. I have lost track of the number of times i have been provided (hitched up) and found tire pressure lower than the 65 psig noted on the decals on the trailer. This time first 6x12 cargo trailer tires were at some like 50, 50, 52, 53 psig better than last time where on tire would not even move the indicator on the test gauge. Both times i requested another trailer. the last time all four were lower but at an even amount low, fellow filled them to spec and when i got to my departure point, about a 30 minute drive, they were higher due to being hot and were at consistent pressures. Most recent rental the second set of tires on the second trailer were OK / consistently higher etc. were fine for trip from Houston area to Dallas area. When i inquired about pressure when last checked i got similar response which was helpful for getting a good feeling that tires were not leaking air. You really should be more careful to keep records on tire pressure upon return and date / time when pressures were checked other wise one can not get any indication of how well pressure was holding. Given that under inflation can put great stress on tires in hot driving conditions with a load on a trailer, this could be very unforgiving a customer and could cause other issues if a load shifts during a blow out and / or gets loose, the risk to other could be great. I believe this rental was the 5th if not 6th time in a row where i was first provided a trailer with tires which were suspect.George W.
Le client n'a pas laissé de commentaire.MITCHELL MITCHEL M.
Had a hard time completing online pick up but Very helpful at the office locationMARIA P.
Le client n'a pas laissé de commentaire.Stacy H.
Le client n'a pas laissé de commentaire.JERRY S.
Le client n'a pas laissé de commentaire.LARRYS V.
The visit was grate! I would recommend this location. Even though it was only one person working he was amazingly helpful and respectful to me.CHEVEZ DEANDRE R.
clean the truckHENRY Y.
Le client n'a pas laissé de commentaire.VERNIA S.
Le client n'a pas laissé de commentaire.Cesar R.
They are so helpfulJOHAN M.
Le client n'a pas laissé de commentaire.Rachel G.
Le client n'a pas laissé de commentaire.IVAN C.
Le client n'a pas laissé de commentaire.STEVEN Y.
Equipment was available at the last minute and the employees were very nice and helpfulDoris L.
Only concern was the website added things I did not ask for I do not want to pay for extras when I Didnt need it.Morgan C.
I found the service excellent the rental agent friendly and accommodating and the equipment in great shape. The location is in a storage unit yard so there's a bit of clutter of vehicles, RV's and boats but they can't be held accountable for that. I would rent from here again and will refer friends in the area to do the same.MARK STANLEY Q.
HORRIBLE EXPERIENCE I WILL NEVER EVER DO BUSINESS WITH THIS LOCATION (19936 Saums Rd Katy, TX 77449) THEY DO SHADY BUSINESS BASICALLY TELL YOU ONE THING & DO ANOTHEREDDIE S.
Le client n'a pas laissé de commentaire.JALAN D.
Great staff and extremely helpfulBrennon P.
Would have continued our time with this storage facility but only moved out because we had to relocate.Gustavo M. | Expérience générale
Chris provided excellent serviceMargarito B.
The only issue we had is the lights did not work on the trailer. The brake lights and blinkers worked fine. We had to add one of our own lights to the back of the trailer to use during the dark hours.John C.
Easy and quickROBERT G.
Le client n'a pas laissé de commentaire.RORY H.
Le client n'a pas laissé de commentaire.KEVIN E.
Run down facility. Did not feel safe in that location, but it was the place that had the equipment I needed.STEVE S.
Le client n'a pas laissé de commentaire.CLAUDIO S.
Le client n'a pas laissé de commentaire.Justin F.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.osmar S.
Did u really think I was going to give a good review and u sent $5 to collections?? No. The truck was filthy and the guy who called me was rude asf.FAATIMAH B.
Le client n'a pas laissé de commentaire.Dong Ryun O.
Le client n'a pas laissé de commentaire.JOSSIE D.
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.NISAEMA C.
Le client n'a pas laissé de commentaire.Lindsay H. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID S.
I am definitely satisfied with all the staff and the storage area. I highly recommend this place.Stephen P. | Expérience générale
thorough. easy. friendly. highly recommend. ill be back when i move again!lacey M.
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERTO F.
Le client n'a pas laissé de commentaire.NICHOLAS C.
they have very bad communication with clients and are very inresponsible ... me personally. I do not recommend it, I had a very bad experience ....Cesar M. | Expérience générale
Le client n'a pas laissé de commentaire.Monicke V.
Le client n'a pas laissé de commentaire.Charles K.
Mark was so helpful and accommodating, if we ever move back to Texas, we will definitely use their facility again.Phil S. | Expérience générale
The staff at Saums Road Self Storage has always been accomodating and professional. The facility itself is clean and well managed. Highly recommend this storage facility due to my experience.Mike M. | Réservation
I don't use it.Mary F. | Réservation
The stuff where nice !!Yessenia L. | Réservation
They were unable to win my business due to my request. But they were nice.Travaus J. | Réservation
Brittany was excellent the entire time of my rental.DAVID T. | Expérience générale
They conveniently fulfilled my needs an will return if needed. ThanksTimothy T. | Expérience générale
Absolutely stellar experience at Saums Storage, would definitely recommend to anyone.....STEPHEN B. | Expérience générale
We had a great experience from the first contact, Britney was always on the ball, wish all storage facilities had Britney. awesome experience.TONY Z. | Expérience générale
Nice clean facilities.TINA C. | Expérience générale
The storage is very clean,good size,easy to getting in and no problems with the front gate, it was that expecting, only a little bit expensive but still affordablePrivacy R. | Premières impressions
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