Le client n'a pas laissé de commentaire.Stacy H.
Customer Reviews for Saums Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Katy, TX 77449
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JERRY S.
Le client n'a pas laissé de commentaire.LARRYS V.
The visit was grate! I would recommend this location. Even though it was only one person working he was amazingly helpful and respectful to me.CHEVEZ DEANDRE R.
clean the truckHENRY Y.
Le client n'a pas laissé de commentaire.VERNIA S.
Le client n'a pas laissé de commentaire.Cesar R.
They are so helpfulJOHAN M.
Le client n'a pas laissé de commentaire.Rachel G.
Le client n'a pas laissé de commentaire.IVAN C.
Le client n'a pas laissé de commentaire.STEVEN Y.
Equipment was available at the last minute and the employees were very nice and helpfulDoris L.
Only concern was the website added things I did not ask for I do not want to pay for extras when I Didnt need it.Morgan C.
I found the service excellent the rental agent friendly and accommodating and the equipment in great shape. The location is in a storage unit yard so there's a bit of clutter of vehicles, RV's and boats but they can't be held accountable for that. I would rent from here again and will refer friends in the area to do the same.MARK STANLEY Q.
HORRIBLE EXPERIENCE I WILL NEVER EVER DO BUSINESS WITH THIS LOCATION (19936 Saums Rd Katy, TX 77449) THEY DO SHADY BUSINESS BASICALLY TELL YOU ONE THING & DO ANOTHEREDDIE S.
Le client n'a pas laissé de commentaire.JALAN D.
Great staff and extremely helpfulBrennon P.
Would have continued our time with this storage facility but only moved out because we had to relocate.Gustavo M. | Expérience générale
Chris provided excellent serviceMargarito B.
The only issue we had is the lights did not work on the trailer. The brake lights and blinkers worked fine. We had to add one of our own lights to the back of the trailer to use during the dark hours.John C.
Easy and quickROBERT G.
Le client n'a pas laissé de commentaire.RORY H.
Le client n'a pas laissé de commentaire.KEVIN E.
Run down facility. Did not feel safe in that location, but it was the place that had the equipment I needed.STEVE S.
Le client n'a pas laissé de commentaire.CLAUDIO S.
Le client n'a pas laissé de commentaire.Justin F.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.osmar S.
Did u really think I was going to give a good review and u sent 5 $to collections?? No. The truck was filthy and the guy who called me was rude asf.FAATIMAH B.
Le client n'a pas laissé de commentaire.Dong Ryun O.
Le client n'a pas laissé de commentaire.JOSSIE D.
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.NISAEMA C.
Le client n'a pas laissé de commentaire.Lindsay H. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID S.
I am definitely satisfied with all the staff and the storage area. I highly recommend this place.Stephen P. | Expérience générale
thorough. easy. friendly. highly recommend. ill be back when i move again!lacey M.
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERTO F.
Le client n'a pas laissé de commentaire.NICHOLAS C.
they have very bad communication with clients and are very inresponsible ... me personally. I do not recommend it, I had a very bad experience ....Cesar M. | Expérience générale
Le client n'a pas laissé de commentaire.Monicke V.
Le client n'a pas laissé de commentaire.Charles K.
Provide facility personnel training on how to properly flag customers when loading vehicles onto car haulers.ROGER G.
Le client n'a pas laissé de commentaire.KIM H.
Mark was so helpful and accommodating, if we ever move back to Texas, we will definitely use their facility again.Phil S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M.
Good ClerkVALENTENA K.
Heather was extremely helpful and has excellent customer service skills.JOSE R.
Le client n'a pas laissé de commentaire.Brian O.
I think charging by the mile is excessive. Other than that, the rental experience was satisfactory.CLARENCE H.
Le client n'a pas laissé de commentaire.Ronald M.
None. Perfect.terry K.
Great customer service. Was in and out quickly.Cristian A.
Thank you very much, God bless youKyle P.
Le client n'a pas laissé de commentaire.Pamela M.
Le client n'a pas laissé de commentaire.Remus K.
Cody was outstanding!!!! Thanks for all your help!YOLYNDA J.
Better costumer service , do not skip costumer . And make the costumer wait 45 minutes .Esdras M.
The location was closed at the time of my appointment after 30 minutes I was able to reach someone on the phone who helped me make an appointment for pickup with my mobile device. This took an additional 30 minutes.Natasha R.
The move went well. Thank goodness for U-Haul.craig R.
Keep doing what you're doingAnthony Z.
Le client n'a pas laissé de commentaire.luis H.
Le client n'a pas laissé de commentaire.Rodrick J.
Very good serviceMaria C.
The driver's window on the truck was down and it had been raining all day so the driver's side of the cab was very wet. Also, I ordered an appliance dolly but the truck was loaded with a furniture dolly and furniture pads. The person who was supposed to be on-site at the pickup location was out sick so I had to check in via the U-Haul app so I wasn't able to switch out the dollies/pads. The truck was in perfect running order and my move went extremely smoothly. I will rent from U-Haul in the future despite this very uncharacteristic hiccup.Timothy H.
Lauren went above and beyond for us walking us through the whole rental process, super friendly, and even showed us the features of the car hauler. Super thankful for all her help!Savannah S.
Customer service at this location was great. The staff went above and beyond, was friendly and helpfulChris S.
Le client n'a pas laissé de commentaire.MAYRA L.
Le client n'a pas laissé de commentaire.STEPHEN M.
Lauren was the best Uhaul customer service personnel I have ever met in my entire life. She was always accommodating when my move took longer than expected. She was also very responsive if I had any questions. Couldn't have had a better experience with Lauren. Best ever!!!Garner G.
New staff, the lady there wasn't very pleasant. Things were not in order. I did the 24 hr pick up and the key was not even in the lockbox. Unorganized. Overcharged. Everything that could've went wrong did go wrong.Jessica G.
Nothing, Lauren and Cody were awesome.Tara B.
The dispatcher at the location was neither attentive nor careful enough to hook the trailer to my truck the correct way, the trailer disengaged from my truck almost as soon as I left the location, luckily there was not a lot of traffic, I have it captured on my truck monitor camera.Enrique F.
Le client n'a pas laissé de commentaire.Demerce D.
Le client n'a pas laissé de commentaire.Ken R.
The lady in the office is rude , I felt bad for an elderly man that she was being mean to , she's not friendly and doesn't belong in customer service . UhAul will lose customers because of her. She's mean and doesn't belong in customer service ! Never returning to this location !Whitney N.
Le client n'a pas laissé de commentaire.Maereina M.
Le client n'a pas laissé de commentaire.Denis P.
Excellent customer serviceTerry G.
Le client n'a pas laissé de commentaire.Adriana P.
Slow and tedious check out process.Enrique F.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Tanya G.
Brittney was wonderful to deal with! Best experience iv ever had with UhaulCara C.
Always excellent service. We Love our Saums Girls.Anthony C.
Saums Self Storage Facility & Uhaul rental has nothing to improve on. Service is EXCELLENT. Britt is always efficient & accurate. She explains everything. And very detail oriented. She makes it the process so easy for us.Megan C.
Le client n'a pas laissé de commentaire.patricia T.
Excellent service, easier than going to the center. Merci!GEORGE W.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.michael F.
Reprimand and re-train the attendant at that location. She is very rude, non-chalant and has a bad attitude. Her lack of pride in her job or care for customers causes a lot of confusion and could result in dangerous consequences for whomever is renting the equipment. Though the manager of this location swiftly and professionally fixed the issues and addressed the concernsCHANNON K.
Le client n'a pas laissé de commentaire.Andrew T.
I rent from uhual 8 so far this year. I will never use this location again. A woman with attituude said I had the wrong size ball. I have been towing uhauls with this truck and same hitch for years. She mad me leave to go get another ball. I returned with same ball and it worked. She was so rude it was embarring because I had a friend with me. She also called me 5 minutes after the time I was suppose to be there. I advised her that I was in traffic and would be there in 10 mins. She disconnected the line.Robert G.
Le client n'a pas laissé de commentaire.Ronald N.
6X12 trailer dispatched dirty with yard dirt and defective trailer lights. Got pulled over at night, cited for defective lights. Employees need to prioritize to check lights on trailer function prior to dispatch. Employees don't understand that this could have been a wreck waiting to happen!Pinakin P.
The stuff where nice !!Yessenia L. | Réservation
Fire unfriendly staff,!!! Don't blame customer for your broken equipment. Door would stay up and couldn't get it down every time I used it. Agent said it was because I didn't lock the mechanism, this was b.s. the mechanism was just simply broken and didn't work correctly. No customer service at all at this location wouldn't even help get checked in had to do it all myself online, didn't even have a WiFi I could use. Didn't explain anything about truck, didn't walk the truck with me. Through the keys in my direction and said it's out in the parking lot somewhere. (Good luck finding it yourself).Nathan T.
Le client n'a pas laissé de commentaire.nikita N.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Ella W.
Me and my wife would recommend this location to everyone it was a friendly and easy processRUBEN M.
Quick check-in and check-out. The manager inspected the trailer, printed my receipt and I was out within 15 minutes.Edward B.
The female working at this rental location was extremely rude and she did not take my reservation even though I arrived 20 minutes prior to closing time. She transferred me to 24/7 mobile rental so she could avoid handling my rental, then I had to make 3 separate phone calls to reservations to make a correction to my rental time pick up time so I could proceed with rental check-out after being placed on. 24/7 rental. The U-Haul Reservation agents placed me on hold forever and transferred me off to another agents a total 3 times to avoid handling helping me, before the last agent finally assisted me. Horrible service from both U-Haul phone reservations agents and on-site rental staff.Monica K.
Le client n'a pas laissé de commentaire.Nikhil K.
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