Évaluations des clients Schmitt Services
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Schmitt Services
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Debra Z. le
I have rented several uhauls this past week and this location was above all in customer service, readiness and very knowledgeable. I would HIGHLY recommend this location.
Joseph A. le
Schmitt Services stepped up after U-Haul totally let me down. Requested a truck in Chesterfield, IN. Received confirmation. Talked with person in Chesterfield about truck and he said everything was a "go." Call just as we are leaving to get truck in Chesterfield, and we are told, "We do not have any trucks available. The size you want went to Ohio this morning. Dispatch sent it out." I had to call U-Haul dispatch to find a truck. U-Haul provided no warning, no contact! Schmitt Services stepped up after U-Haul failed miserably.
Eddie R. le
2nd time I have rented here and owner is always nice. Helper hooked up the trailer in the rain so I didn't have to which was great!
Samuel S. le
I dropped off the truck after normal business hours, but I am familiar with the location. It was convenient for the drop off.
lawrence C. le
Customer service was terrible and rude. Our location changed twice. The truck smelled like cigarettes.
Kathleen f. le
Kind and professional
Robert H. le
Everything was great.??
H Roger F. le
We had already registered and reserved the truck online; however, we had to go through it all again with the man at his shop.
randy s. le
have dealt with them for several years, much more streamlined than in the past, In and out in around 10 min. Truck was ready to go when I got there. Drop -off was easy, bill was on line.
BEN B. le
My issue is with uhaul not the location I got it from. He was awesome. This is the second time I’ve used uhaul and you reserve a 26 foot truck weeks in advance and the day if we don’t have any trucks. That’s poor business and a joke. Next time I’ll use someone else
jayne l. le
I have used this UHaul center 3 times now and it has always been a good experience. Pete is friendly and efficient. When moving from Athens, Tennessee back to Indiana everything about the experience was a disaster at 2 different locations. I highly recommend this location on state road 9.
Kyle R. le
Unprofessional service not helpful at all with how the process works I definitely left the unit cleaner than I found it wish I could get a damn refund
Dorothy R. le
I have used this location several times over the years and have great experiences with it. Always recommend this location.
KURT M. le
Over charged me
WILLIAM B. le
The trailer wouldnt stay on the hitch ball an the tire straps were all twisted up an took over a hour to get it to work right
Katelyn S. le
Have the employees renting the u haul trucks to you exclud when you move out of town to see if you bring the truck back to where you get it from
jayne l. le
The man there is very nice and helpful.
Kyle J. le
Great customer service! Very clean equipment!
JEFF S. le
None
Jasmine B. le
Kind of dry customer service.
Kathy W. le
Cigarette smoke was strong for a customer with asthma. May want to keep the office smoke free.
Anthony L. le
Make sure all lights work...maintain the level was (lump in the floor) Cleaner location and smoother sign out
Joshua R. le
awesome service wouldn't go anywhere else
Cary C. le
Everything was great but I wish I could have spoken to someone when I returned the truck.
david e. le
Room smelled of cigarette smoke. Gentleman was very nice and helpful.
James H. le
So much better than the experience I had in Noblesville. Friendly, helpful. I would rent here again. Good job.
TERRIS M. le
Great customer service and helpful crew. Although, Dropping off my equipment at my final destination, the UHaul worker informed us that the support/chains of the car trailer were not done properly from my pickup location (this one). They worked of course keeping the car secure to my destination but not done as expected.
James G. le
service at this location was above my expectations...Earlier I had called a emergency # on the Kiester street Uhaul business door and had a poor experience with that Manager..Make sure you treat your Mom and Pop businesses as good as your larger ones because a lot of times they are way better at customer service,,Schmitts Rules..
STEPHEN H. le
Mr. Smith was a nice man and was very helpful
Robert B. le
The customer service was very good. The only reason for the average rating instead of higher was the computer equipment had problems, which slowed everything down.
David S. le
TRUCK WAS THE ****WORST*** I HAVE EVER SEEN FROM UHAUL!!! THE ROOF HAVING MULTIPLE HOLES IN IT...DAMAGED MY TV AND SOFA. HOWEVER, I'M. BEING INCONVENIENCED FOR IT. I AM BEYOND PISSED!!!
William P. le
Very professional service...
Kelon S. le
Change the price when the U-Haul is not ready on the day I reserved it & when it’s returned a day earlier. Thank you
Brenda G. le
GENTLEMAN HOOKED TRAILER UP FOR MY WIFE GOT AN ADAPTER FOR HER HE WAS AWESOME
Wayne A. le
awesome people to deal with.
David B. le
The proprietor Pete (?) was the best.
Heather D. le
The location in Anderson was the 3rd place I was sent over 2 hours after I was scheduled to get my truck. I was told my pick up was in Muncie then was sent to two other places. I was only given extra miles. Well of course I would need extra miles you people made me drive over an hour of my time around Muncie and Anderson to get the truck that I paid over $300 to use and over $40 in gas. I will never be using UHaul again the stores themselves were unprofessional and the corporate office was not helpful either.
Ronald S. le
Very helpful and great to deal with. Trailer was ready and in great shape. He helped me hook it up and check it out.
John C. le
It is interesting that we passed at least three locations that had U-Haul trucks on their lot in transit to this location. Overall the reservation process was difficult through the telephone. One location (ACL at 5330 Dr. MLK Blvd., Anderson) that had trucks that was called did not answer their phone, one location was helpful (1823 E. 53rd St.), and the initial reservation was not able to be fulfilled due to a scheduling error. This is not the first time we have encountered this type of issues. It should be noted that the Schmitt Service location was very, very helpful and kid.
jessica c. le
Not add on so many extra fees. We was charged $20 more than what it was supposed to be.
Heather H. le
Very easy experience, from the reservation, to pick up, to drop back off. All questions were answered promptly & confirmation was handled accordingly.
Mary W. le
This location is very helpful and friendly. Moving is bad enough, at least renting the truck was a pleasant experience.
Marcus S. le
The location wasn't in the best shape, but the owner was very good and very helpful. I would rent from him again.
angela c. le
the store itself needs a good remodeling and clean up.
JAMES R. le
Mr. Schmitt took great care of our need!