The man renting the uhaul to me wasn't there and showed up late, which made my daughter who was dropping me off late back to work and me late for the people I was meeting up with. He was the rudest person and at one point said he wasn't renting to me until I said I was calling uhaul while I stood there and then he changed his tune! He mumbled under his breath about me and said " with all the things going on in the world do you think me being late is that important?" Never apologized and said he wasn't renting going to pray for me! He needed the prayer! Worst experience ever!
JANET W
Customer Reviews for Schmitt Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Have used them several times in past. Good to wirk with!!
FRANK MEasy peasy
DONALD MThank you for going above and beyond and loaning us the adapter for the trailer lights to plug into. You really helped us stay on schedule, and made our trip convenient and easy! Great customer service!
Holly PWell pleased! Keep up the good work.
DAVID SYou look especially stupid wearing a shirt that says “I ❤️ Elon”
SHELBY SMy trailer rental place
FRANK MA day after drop off, I get a phone call saying or I took the trailer to the wrong U-Haul, I be able to explain to him that I brought it to the one I was given and giving him directions on where it is on the lot, but he told me hold on hold on and then continue to tell me that I did it wrong and that it wasn't there, and that if I didn't move it back to the correct U-Haul destination, I would face $100 fine, I called uhual support and talked to Carrie, she read the address out loud, which was the same address, she sent me both a picture of Apple Maps and Google maps to confirm the location and what it looks like, so then I went to the location, even though I was supposed to be heading to Kings Island, and took pictures of the trailer, the lot, the building. As I was trying to explain to the man on the phone before he told me to stop and listen, the trailer was the second to last one on the back of the lock. Literally the second one to the left. I could've told him that on the phone, but he wouldn't listen to me talk. So then I wasted an hour of my day driving before I could even go to kings island. If the man simply would listen to me when I was telling him where it was none of this would've happened. Also, when I pulled up to the location, there was nobody there. I tried to go to the building, but it was locked and there's a sign on the door saying call this number, I called the number and no one answered. It wasn't until the next day that I got a phone call telling me that I did it wrong, (which I didn't) well maybe if he answered the phone It would've been less confusing. Speaking of location, the grass is completely overrun, the building looks like it is falling apart, there is a renovation sign on it, but it doesn't look like anything is even being done, very uninviting.
NYKIASYN SI have used this place before. I didn't interact with anyone because I dropped off after hours. I was charged an additional $21 for dropping off after hours. No one told me there would be additional charges for that (see my pick-up location comment). Otherwise, drop off was super smooth.
Kyle BThe entire process was very easy and quick. The site is unmanned so you call a number in the window and they walk you through the entire process.
Sara HQuick and easy, very friendly folks, usually has what I need when I need it, definitely has me as a returning customer.
Mark DFriendly, nice, professional and answers all questions upfront and honest!
AMANDA BPlace was in rehab state. All trailers and trucks were in tall grass. Looks terrible from the road. Agent was very friendly and did everything I needed so all was ok.
Tim RQuick and easy to rent even at midnight!
Hope HI detailed an issue with the vehicle and disputed an added fee to my account. Never heard anything from it, but best believe they charged my card and got their money
Brancen CNot put a hold for one amount charge another I'm missing $127 because I paid the estimate and then was charged another $117 for the actual.
Ashly M😃
Tina DWaited a hour for the code to get into lockbox because the original code wasn't correct . Then lost an entire hour of daylight and had to return truck next day essentially a hour early because again we lost a hour. Lady on phone was less than helpful kept talking to her brother, had to let her dog in basically everything except her job. Then she charged the account for 3 uhauls instead of 2 the worst experience we could have had I will Never return or tell anyone to come to Anderson on state road 9 location ever again.
Kali SThe key was left inside the office instead of in the lock box. I had to call them to come in and find it. To be fair, I picked it up an hour or so later than my reserved pickup time and they had warmed it up prior for me. The right guy arrived promptly and got me on the road.
Brett NEvery image needed uploaded separately and it took nearly an hour for both the pick up and drop off. It was ridiculous. If we had been closer to our drop-off time, we would've missed it. Also, when we initially reserved the truck, it was around $45. When we got it yesterday, it cost around $75. We were not thrilled with the unexpected jump in price. That added on to the cost to refill the tank? No. Not again.
Alyssa JPete was very professional and great to work with!!
KASSANDRA DOwner n son showed good old Southern Midwest hospitality and customer service
JEREMIAH Gawesome service.
MARK GThe attendant at this location was very nice and gave me great info on my order. I would recommend this location .
JASON AQuick and easy but they had the wrong key at first
katherine hVery nice people! Great equipment, I would recommend!
ROBIN YAbsolutely nothing. Angie went above and beyond and it is very much appreciated.
BRIAN DAllow self pickup of trailer after hours for regular customers
PHILLIP CI can't think of anything you need to improve service was very good
ROBBY MVery good overall experience
LANCE WThe staff was very friendly and helpful.
CLEB SWe tried to use the phone pick up feature, but it didn't work. We ended up redoing everything, and it took us like 45 minutes to get signed up and on the road.
PAUL Wexcellent customer service
TRINA WCustomer service is wonderful!
DAVID PThe u-haul app got a bit wonky when it asked for photos of the interior and then died. The employees at this location were gracious and very helpful. The equipment was clean and just what we needed. Brian
Brian MThe lady who ran the place was very friendly
Wesley SMY ONLY SUGGESTION WOULD BE TO RECOMMEND TO CUSTOMERS TO BRING A JACK TO UNHOOK TRAILER (6X12). SINCE THEY CLOSE AT 2:00, THERE IS NO HELP TO UNHOOK. NOT SURE I COULD HAVE DONE IT IF I HAD BEEN BY MYSELF. I HAVE DONE BUSINESS WITH SCHMITT'S FOR SERVERAL YEARS AND HAVE ALWAYS HAD GREAT SERVICE,
MARVIN MMake the U-Haul online system faster for the store. She had to continually wait for response which means I had to wait extra long. Otherwise, customer service was great.
Arthur MI choose the right place to rent a trailer
Aaron HExcellent staff very accomaditing..
Lorretta CGreat experience and wonderful customer service!!
Lora DJust used as after hr drop.off
Kimberly BGreat people to work with, I will use again!
larry vWhile some people like / need contactless service to pickup / drop off outside normal business hours (I've had that need before), some of us prefer personal contact & friendly service.
Nathan HVery friendly people, great customer service, highly recommended!
Dennis TNothing! Everything was excellent!!
Tina SGreat staff. We have used this convenient location before.
Jerry TVery positive wxperience.
Robert GGrateful for their customer support, will definitely be using this place again.
larry vBetter internet service. Less steps to online rent. Fairer pricing.
Jacob KThe girl was rood and doesn't know direction of where located truck, she sent me back and forward to find the truck and was very rood about it
DZMITRY SThe owner was so nice and accommodating.
Michael Rthe aux port in the truck didn’t work, but the man who helped us at pickup was so helpful, i’m sorry i don’t remember his name
Makenzie SNone, great inventory
Robert WQuick and easy to get in and out and also very friendly customer service
Anderson HNothing the service provided to me was excellent. I reserved trailer less than 12 hours before I needed it and they had Sunday hours which was perfect for me.
Jerry DVery good service and nice people running it.
Mark MThey worked with me to make sure I got the equipment I needed at a fair price. Good service
Paul BVery pleased
Kelly BEasy drop off.
Matthew BThere was a mix up on the payment but the manager fixed it right away.
Terri HSCHMITTS SERVICES DOES NOT NEED TO RENTING UHAULS, they are EXTREMELY unprofessional, they like to charge your card $167 MORE AND they don't even give you a phone call to explain the NEW transaction. They are fraudulent, horrible and just down right need to be SHUT DOWN! Since this experience I WILL NEVER rent a uhaul again. I would rather WALK every single box to the new location than to ever rent another uhaul. I'm out $230 for a 24 hour rental that has MAYBE 50 miles put onto it
Emily GQuick and easy service; no problems.
Randy BGreat people and friendly.
David SDrop-off was easy and simple, and was able to check the trailer back in the next day over the phone.
JUPESI Ggreat service
Lewis L