Customer Reviews for Scott Rodes Auto Group
(U-Haul Neighborhood Dealer)

Évaluation :

2

There was no one in the office. I was greeted by a snarling dog. No one appeared so after ten minutes I tried to figure out how to leave the equipment as if it was an after hours drop off. The U-Haul app which I had on my cell phone was not helpful. Finally, I called the number for the location. The owner was there but was occupied in the back of the building. I asked if he wanted to check out the condition of the equipment to which he answered no. After, he checked the equipment into your system he asked if I could park the tow dolly without his help. This whole experience would not have generated my upset so much except the first drop off place I was assigned refused to accept the return. This was at 6460 Banner Elk Hwy, Elk Park, NC 28622.. I had to get on the line with U-Haul and get a reassignment. That added extra miles and time and my encounter with the empty office and the barking, growling dog. It seems to me that whatever income these places generate to store, assign and receive your equipment isn't really worth it to them. That said, I think your equipment is first rate. Ken Johansen 828 260-2756

Évaluation :

1

Miles were wrong…off over 50. Gas was off an 1/8th of a tank. Opened 1 1/2 hours late. No pads or boxes sold. This was a joke. U-Haul can do better.

Évaluation :

5

Drop off and picture-taking instructions were clear and easy.

Évaluation :

5

Everything went as smooth as always.

Évaluation :

1

Don't send customers to this location

Évaluation :

5

Great experience

Évaluation :

1

The owner is not friendly and condescending. I've already emailed and told friends not to go near this place. I would drive 100 miles to avoid ever speaking to him again.

Évaluation :

2

The owner was not there at the time we were told to pick up the truck

Évaluation :

5

The floor was sticky in the truck. I reserved 2 dozen moving quilts only to be told at the time of pickup that this location does not have blankets available for rent.

Évaluation :

4

I received no paper work when I picked up the truck. I did take pictures of the gas gauge and odometer for proof when I returned the truck.

Évaluation :

5

Truck didn’t run smooth needed Che checked out it was used only local but wouldn’t have taken a trip with it would have asked for another truck

Évaluation :

3

Everything was fine except we were on a time crunch and the guy was about 20 minutes late and was in no hurry to fill out the paperwork. When he finished the computer work, he handed us the keys and pointed to a truck.

Évaluation :

5

Excellent location and helpfull folks

Évaluation :

3

The truck had a leaking tire when we picked it up and the owner said it was just low on air. We added air then the next day the tire went flat and we had to replace the tire to complete our trip. Returned the truck a day early and the owner still charged us for the extra day and would not deduct the cost of the tire replacement. He was very rude to us and didn't care about what we went through. Terrible representation for UHaul. Trying to file a complaint with the BBB and with UHAUL Corporate office.

Évaluation :

5

Friendly, helpfully U-haul place

Évaluation :

4

Vehicle steering loose and dangerous on the highway. Interior windows dirty. Recommend better maintenance.

Évaluation :

5

Sid was very kind and helpful. He was bery accomodating. Made the whole rental experience very easy and pleasant!.

Évaluation :

5

The drop off location was a little crowded but Adequate

Évaluation :

4

Location is short of help...

Évaluation :

4

There was a U Haul location 3 miles from my home that would have been much more convenient for me to have used. I had requested this location from U Haul but was given the location in Newland instead.

Évaluation :

3

cloesed at time of drop off

Évaluation :

5

They need more maintenance on their trailers

Évaluation :

5

My issue was I signed up for a truck at one location, then was given a different, out of the way location, because the truck wasn't available at the first location. When I got to the second location, I find it's not available there either. So I end up with a larger, less economical truck that I had to drive more miles with.

Évaluation :

5

Sid came through and was able to provide me his drop off location for the trailer ! Excellent Customer Service !! Thanks !

Évaluation :

1

The owner was rude... I signed up for online pickup ( hands free) He called me to say I needed to pick the truck up early because he was closing early , when I asked if there was a key box because it was a hands free pickup he said no there was not , I requested 1 dozen moving blankets he informed me he didn't have any , I did not request safe move but he charged me $84 dollars for it anyway. Since he insisted on and early pickup my daughter picked it up because my friend was flying in to drive it , he told her to just sign his name ( she signed her own ) !! So I was over charged $84 dollars I didn't ask for and he was again rude and unprofessional and couldn't provide the requested moving materials !! I have rented many uhauls in the past and never been treated so poorly and or charged for items I didn't not was ( safe move) . I would never deal with this business owner again and because I was over charged for a feature I didn't want I am not sure I will choose Uhaul for my impending move from pod to home . It's sad that I feel I was ripped off and that I don't feel comfortable now using a business I have always used anymore ! I called Uhaul when I saw the extra charge and that there were no moving pads and the girl I spoke with basically said oh well you were not charged for the moving pads and that she couldn't do anything about the over charge for safe move when I asked if there was someone I could speak with that could remove the charge she flat out said no

Évaluation :

1

U haul website directed me to drop off here. Gate to lot was open, but office closed on Saturday. I returned Monday to see if I needed to do any paperwork. Owner was EXTREMELY rude. Griped at me for leaving trailer in the middle of his lot. (I didn't block anyone) On and on. Even though this is the closest location to me, I will not go back there again. He represented U haul in the WORST way possible. I suggest pulling his franchise.

Évaluation :

3

Google maps took me to the wrong location and the lot, when I did finally locate it was not easy to maneuver in. The owner was nice enough but he really didn't care that google maps misdirects people. It would help others if you would let people know to look up the NAME of the location (Scott Rodes Auto Group) instead of using the address.

Évaluation :

1

The checkin was terrible. Sid was shooting the sh!t with a buddy . no business talk. However he left me standing waiting on them to finish their chin wag for over ten minutes. Then he tried to charge me for three days when I scheduled 2 days rental. We took it back within the two day window, but I just got a receipt for 5 days. This guy is a crook and a terrible vendor for you guys. I would yank his franchise asap.

Évaluation :

5

Perfect as is!

Évaluation :

1

The contact phone # on the door does not match the# on the contract. The person never picked up the phone and I was unable to leave a voicemail. The drop box for the keys is blocked by part of the structure of the building so you can't see the instructions clearly. Someone was at the site as another truck was moved but I had to talk to Uhaul customer service reps; Gilberto, Michael, Cynthia and Alexander to get Todd Hale to check in the vehicle himself so the contract would close out. The vehicle sat on this lot for 2 days un used, which is a loss for Uhaul. I worked for Enterprise Rent a car 25+ years ago and understand how important occupancy rates are and feel bad you did not have the chance to re rent it, besides the multiple phone calls I had to make to get the truck returned. Someone did move another Uhaul truck on the site so someone was there but they did not check my return in? Uhaul needs to remove this site completely!

Évaluation :

4

Was to be open at 9am, I waited until 10:20 before owner showed up. Was not a happy camper.

Évaluation :

4

Convenient location and easy return

Évaluation :

1

At first no one was available. I called and got an answering message. I re-entered and called out to see if anyone was there. A person emerged. I asked if I could drop off a trailer. I gave him my paperwork. He pointed to a place between two trailers and told me to drop it there. He went back inside. I backed to the location and unhooked the trailer myself. I had no trouble because of years of experience, but I am 75 years old and assistance would have been better.

Évaluation :

5

All was good and really enjoyed meeting the Owner/Manger-Mr Sid .

Évaluation :

3

No one to assist with trailer. An inexperienced person would not be able to unhook and drop trailer.

Évaluation :

2

I made a reservation in Boone, NC and the day before I was supposed to pick up the truck I was called and told I would have to drive to Newland to get a truck, which is about twice as far from my house. Not sure why you take reservations if you don't have the truck on the day it was rented. I drove to Newland and got the truck, I also has reserved a hand truck and some furniture blankets, but was told when I arrived they didn't have any. I completed all of the rental paperwork and went out and got in the truck, it was full of mud in the back and in the cab. The whole console had coffee spilled all over it. The truck had obviously not been touched after it was dropped off by the previous renter. It was late afternoon, so I took the truck. It drove fine and served my purpose. The next day after I was finished moving, I dropped the truck in Charlotte. I went to check out and was told I owed additional money for extra miles, even though I had to drive twice as far to pick up the truck from where I initially rented it. The gentleman at the location where I dropped the truck was nice and helpful, but I was still charged additional money. U-haul is one of the worst companies I've dealt with in recent memory, completely unorganized and not helpful. I will call Penske next time.

Évaluation :

3

Directions to location need to be updated.

Évaluation :

5

Super nice, easy

Évaluation :

3

They not real friendly people. They took the trailer off my hands but it seemed to inconvenience them to do so

Évaluation :

3

I thought I reached to location within hours but it was closed and no one answered phone. I had to call U-Haul service line to make sure it was okay to drop off the trailer without getting charged (since my contract had another far away location listed).

Évaluation :

1

Manager added insurance to my order after I load him I didn't want any. Will never use this location again.

Évaluation :

5

This location is working fine. Clean and friendly staff.

Évaluation :

5

Personnel were helpful with questions and booking rental

Évaluation :

5

They were very helpful and nice. They did their best to make up for corporate Uhauls lack of of communication with the truck I originally reserved at another location. Still upset with uhaul corporate but these guys at this location were great.

Évaluation :

5

Excellent customer service, trailer ready when I needed. Extremely helpful.

Évaluation :

1

Inside the truck was dirty and the inner rear tire was flat - the service man who replaced the tire said the valve stem was broken and there was no way they checked the tire pressure before pick up.

Évaluation :

5

Air conditioner did not work. Trash was left under seat. Other than that everything was fine. Great service. Would definitely recommend. Appreciate it.

Évaluation :

2

After picking up the equipment, it took this location over a month to close out this rental which was returned the same day. I had mulitple U-Haul personnel about if I had returned the equipment. Thank goodness, I took pictures with the time and date of the returned equipment .