After picking up the equipment, it took this location over a month to close out this rental which was returned the same day. I had mulitple U-Haul personnel about if I had returned the equipment. Thank goodness, I took pictures with the time and date of the returned equipment .
Grover G.
Trailer Rental & Towing in Newland, NC at Scott Rodes Auto Group
(Concessionnaire U-Haul dans le voisinage)
200 Pineola St
Newland,
NC
28657
Services dans cet établissement :
Pour nous contacter
200 Pineola StNewland, NC 28657
Services dans cet établissement :
Heures
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
One-Way and In-Town Local Rentals in Newland, NC 28657
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Excess charges for defined reason. Unhelpful staff. Don't answer phone. Won't use again under any circumstances.
Backman J.- Rating:
- 4.0
Sid, the owner, was very helpful and works with you in a very polite and professional manner. Great sense of humor and a wealth of information to help resolve problems. Truely enjoyed talking with him about traveling and seeing America.
Byron H.- Rating:
- 1.0
The U-Haul I reserved a week in advance was given away to another person. Then, I reserved the only available truck which was 20 ft. and that truck was given to someone else. Then, I had to drive to Newland, NC from Boone to pick up a 26 ft. truck (which was way too big for what I needed) 3 hours before I had to be moved out of my apartment back in Boone. It was very stressful.
Catherine H.- Rating:
- 1.0
This was an absolutely terrible and stressful experience all around, and I'm still paying full price for it. The manager at this location was over 3 hours late and didn't seem to be working with a sense of urgency when he arrived either. The whole situation was awful.
Kendra T.- Rating:
- 1.0
I reserved online, prepaid and even completed the check-in process the same day a week in advance. When I arrived to pick up the trailer, it wasn't there... The woman indicated that she saw the reservation and knew they had let the trailer go earlier and was wondering if I would show up. WHAT IS THE POINT OF MAKING A RESERVATION?!?!?
Brent and N.- Rating:
- 2.0
The address listed will send you on a wild goose chase in Google Maps. If you have T-Mobile service like I do) you have no signal in Newland, so you can't call for directions. I finally got connected to WiFi at McDonalds and did a wifi call for directions. It is very simple to submit a correction to Google for an issue like this.
Richard L.- Rating:
- 5.0
Nothing
Allison P.- Rating:
- 4.0
Overall … good experience.
Jerry G.- Rating:
- 1.0
I was told by staff at my pickup location that all U-Haul locations were open 7 days a week. When I arrived at my drop off location, the place was not open. I called customer service and they said it was okay to leave it there. I also did an online checkout. I was still charged for an after hours late fee. I called customer service once more and was told that my late fee was being disputed. I'd wish there were more clear instructions and better communication between dropping off.
Josh R.- Rating:
- 5.0
Great location. Friendly service as always
Robert T.- Rating:
- 5.0
Vechile was excellent, see comments Re pick up. Also I had rented and contract said I was to return to UHaul closet to me. Got email said to return further away than agreed. That was WRONG.
William A.- Rating:
- 5.0
Natasha is excellent! Great location great service
Robert T.- Rating:
- 5.0
The newland location is great, if that was the only point of contact I had with uhaul, I would have been fine. Thank you Natasha! Your check in process after I dropped off my equipment is awful though. The link never works. The woman on the phone was rude and threatened to charge me a fee for not using the website. Between that and your Banner Elk location being extremely rude as well, I'm not dealing with uhaul again if I can help it.
Jasmine S.- Rating:
- 3.0
Was charged for a dozen packing blankets and there was only 4. Was told they weren't be charged, but it was. Said I had 1/2 tank of gas and there was 1/4, had to go back to have it adjusted. Truck was filthy on the inside. had to try to clean it up myself.
CHARLES S.- Rating:
- 5.0
Nothing for this location!! The young lady who assisted me—Natasha—was very professional, but also very kind. When I had to wait after the regular hours of their business for my brother-in-law to meet me, she graciously waited with me. She's a wonderful representative for this business and for UHaul!!
George T.- Rating:
- 4.0
Honor agreements made. I agreed to drop off Truck in Boone but when I went to drop off at this location which was listed as my drop off location, I was told I had to take the truck elsewhere??? I had to drive 25 min away to drop truck off.
Tony E.- Rating:
- 5.0
The location went above and beyond to serve!
Charly B.- Rating:
- 3.0
The truck was ABSOLUTELY dirty. I had a dust pan full from the back of the truck and a used tissue in one of the rails. I would be happy to provide pictures.
Joyce R.- Rating:
- 4.0
I had a hard time deciding what building to go to. Need more visible signage by the gate.
Tony M.- Rating:
- 5.0
Folks are super nice and Natasha is very professional handling Uhaul
sid V.- Rating:
- 5.0
Great customer service, and super friendly. The trailer was clean, well maintainec, and in flawless working condition. Great in all respects.
james V.- Rating:
- 1.0
First U haul has disappointed me, not securing a truck at the store I ordered from which caused me to desparetly find a ride to a town 40 minutes away. I then had to clean the truck before placing my items in the vechile. The truck reeked of cigarette smoke...ash tray was full of butts. Furniture I ordered were not in truck, there were only 4 usable due to others being wet and smelling of urine. ?? The box part was not cleaned, iot was full of dirt, cigarettes butts, and debris. The dollie I ordered was not on premises. Then payment was chargeed again, the mileage allowed was TOO low, I did not see this, is should of been atleast 120 miles higher one way. There was not at 1/4 tank of gas in truck. Although people were very nice and friendly. The truck was in poor shape. I realize this is not their fault as they are a drop off point. But please check for cleanliness, especially for remains in ashtrays, my allergies to cigarettes was comprised, which resorted in my physical distress. I can not recommend Uhaul in the future to anyone.
Ellisa H.- Rating:
- 3.0
Do not change the pickup location of your original reservation
LYLE M.- Rating:
- 5.0
Used app to return . No personnel at location.sign on door said back in 1 hour.
Joseph M.