SONIA WAS VERY HELPFUL I GIVE HER A 20
PATRICA G
Customer Reviews for Scotts Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Loved thanks 🥰🙌… especially the lady in the counter 🥰
zormary aThis location is very remote in the middle of no where. I booked my truck closer to my house but when I went to pick up I was informed no truck was available. I had to spend 80 $ more to visit this remote location to get a truck simply because your service even though it says it reserved a truck for me at the location of my choice didn't actually reserve it and made me waste 3 extra hours and spend 80 $ more to get a truck. It would be great if you can hold a reservation next time.
SATYA GVery quick and professional
Nakia SConvenient pick-up. Staff was friendly and attentive. Equipment provided below average. Cowling from under hood was in passenger compartment. (Rep said a technician had worked on the truck on Friday.) Error about stabilizer was active. Check engine light was on. Drive train made a lot of noise. .
Craig MThe woman at the front desk was amazingly helpful and kind. We were splitting our payment into two cards and one was a virtual card and she didn't bat an eye!
EDWARD AI had a 9 AM pickup - they were late so I called the number to see where they were someone got there about 20 minutes later. The check engine light was on the entire time so that was concerning. I get it it's a rental, but you should be on time and not have lights service lights lit on the vehicle.
Mark GThe mobile checkin was tedious with the process. It could be easier. Rest was pretty good.
Thomas CScheduled pick up for 9am - the same time the business was supposed to open. Arrived at 8:55am, business was dark - called at 9:05 am and whomever answered said they were running late to work. Arrive around 9:15am, but nothing was ready, supplies ordered with the truck had to be grabbed from the back somewhere. Did not have everything I requested as far as moving supplies. Just dropped them in the front of the building, meanwhile the moving truck was located across the street. Just handed me the keys and sent me on my way. The truck was located on the grass with other vehicles behind it, so the only way to get it out was to drive over the curb. Ended up not finishing the rental process until 9:45/9:50am despite pre entering everything in the U-Haul app. My movers were sitting at the house waiting for me for nearly 45 minutes.
Lizabeth MRien
Kelvin RAdvise the customer the key to the vehicle wld be contained in a lockbox & the process to retrieve the key
Kim CRien
ROBERT PThe folks there were very kind! My Niece had never rented a Uhaul before and neither had I so we didn't realize when we left the truck we were supposed to put the keys in the drop box. Anyway, the folks there were very understanding, they just I formed us of the drop box should we use them again, and we will!! Thanks again to the kind folks at SCOTT'S AUTO & RENTALS
CHERYL WHaving to drive back and forth to the pick up/drop off actual location was a bit aggravating.
Tracy BVehicle had a transmission that slipped. Had to pick up the vehicle at a different location then that location was closed early and it was transferred to another. The total mileage should have been changed to allow for the added distance from where I went to rent but it wasn't. Had to pay for 18 extra miles.
James VSuper friendly and professional!
Thomas LOverall, very friendly and efficient. A bit out of the way, and the location is primarily a car repair shop.
Harold vA/c did not work!!
Alexandrea JThe place n service was nice the uhaul it self was not good no ac in it I felt like it should of been cheaper since this did not work n it was so hot outside.
Dina DTrocar o parabrisa do veiculo.😁👍🙏
andre cGreat customer Service.
Jeannetta MCheck the vehicles before letting someone take them.
Brandon WScott’s was great, but holy smokes- I’ve had to call in repeatedly to fix all the weird issues with billing, omg
Robert MWe were very happy with our rental from Scott's Auto. Wayne Scott provided excellent service and we would recommend this location to anyone!
Gary DScott's Auto is a great place. Excellent service. Uhaul truck was in great shape.
JOAN NVery nice clean and respectful great service
lillian fI was told that the rental was $54 and was charged $75.00, and was told once I returned the equipment I would be paid the difference back but wasn't, I'm still waiting for the money..!!
john fThe personnel here are always very helpful and knowledgeable.
James Pno improvement needed
charles bNo masks were worn by the employes.
Kimberly WMake sure the truck has working tires and are work properly
Martia LI rented a trailer for just 1 hour and I already denied all insurance on the website. When I went to pick it up they added the insurance and told me it was tax. When I got the email invoice it said insurance. Before adding insurance, you should ask.
Joseph ZHad a rental agreement it was canceled by the 800 haul the last minute since they did not have equipment and I was sent somewhere else in a different state to pick up the equipment that I used and charge more and then The original reservation. I call to explain the situation and I have to wait for somebody to call me back you don't take care of this right away? Says a lot for your customer service and honesty. I payed tolls I was aggravated and all I was trying to do was to move was because my mother died and I needed to take care of my father and this is what I get from U-Haul in a time of crisis. your companies definitely going to be like Sears and some of the other companies that are older and go under with this type of behavior shame on U-Haul and everybody that works there that allows this switch and bait. I've disputed the charge I will not play these games with any company.
eddie bSo, I called prior to arriving to make sure truck was ready. The person checked it and called me back to say it was. When arriving, the person didn't know how to use the computer system and made a change that raised the rate by 300 dollars. It took forever to fix it and as I was ready to finally leave, it turns out it was the wrong truck and we had to start from scratch and check that one. This delay cost me a lot because I had movers standing by on the start of the move and had to get an additional hotel room on the other end.
sam hThe service was great there is nothing to improve I will definitely recommend them to my Family & Friends...
JUANITA VUhaul charges are a little to high for me. The $19,95 that's advertised , I feel like is a way to get customers . Than customer walk in to find out it's more than what is advertised. Plus mileage cost is high! During a pandemic I think there should of been some type of discount or lower rates.
shaquilla bInspect the hauls before renting them out.
Demetria CFriendly customer service, knowledgeable of product, clean new vehicle, and easy transaction. I'll definitely do business with Scott's again if I'm in need of another moving vehicle.
Amy aLe meilleur
Hector AVet Dicount's
Patrick PInside cab had some left over trash
glenn tNo hand truck/dolly was available.
David PStaff was excellent! Highly recommend this location.
ANNE LWish they would have had better information regarding drop off locations! It wasn't as easy as expected. Took over an hour to find one that would take that size truck!
JOHN NYour phone pickup is not up to par..took me n hour to finally get the truck set my whole day back.wont use it again .
Albert JMy rental experience was great!
Katherine VReturn early and still paid more not my fault I had to travel more miles to get to it and drop it off that is so not fair! This is a rip off!
Nancy MFast service.
Terry HMake sure the 24/7 pick up is working
BILL HThe personnel is great. The trucks are old and usually damaged.
I enjoyed the staff and their on site process. The overall U-Haul experience sucked. The web reservation at a different site wasn't ready, the U-Haul customer experience folks were not helpful, I had to pay the extra miles to get a truck from 30 miles farther away than scheduled, and the web check in requirement was not made clear. I didn't get the equipment originally requested and paid extra for this travesty of a company.
Tony RIt took an hour to fill put papereork because the only person at the location who handeled uhaul took the day off. I had to hook it up myself and the lights didnt work. I hooked thw tow dolly to three different vehicles to be certain.
shaun c