Customer Reviews for Sears of Newport
(Concessionnaire U-Haul dans le voisinage)

204 évaluations

958 John Stark Hwy   Newport, NH 03773

(603) 287-1345

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(603) 287-1345

958 John Stark Hwy
Newport, NH 03773

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I rented a 6x12 trailer. The trailers opening measures 53”. That was a huge problem. I brought the trailer back after 2 hours because my item would not fit. Now the guy tells me I have to work with uhaul for my refund. No one has called me back 6035604884. Unacceptable service and product was not what was expected. Cheryl

cheryl C. 
Évaluation :
4

Pick up was exactly how it should be. Truck was clean and ready the people helped without any trouble. I had to deal with a different uhaul place to get a transport trailer for my car and as I was almost there to pick it they called me and canceled it so now I had to drive the truck down and fly back to my home state and drive my car down costing me thousands extra and they said oops nothing we can do. I have never had an issue with uhaul and have used them several times but now I will be using a different company now on

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Bill in Claremont and the counter person in Woburn were the only helpful people I had contact with from Uhaul during this entire painful rental experience. I made a reservation over a week in advance for a 9AM Claremont pickup and when I was called Friday night they wanted to move my pickup location 30 miles out of my way ! When I explained that I had a reservation for 9AM in Claremont the response from the CSR was " you don't have a reservation, you only have a guarantee that we'll call you back" ! That is about the most ridiculous thing I've ever heard; your site allows me to put in my pickup and drop off locations and times and also accepts my payment for those locations and times but that's not a reservation ?!?! Your website should have a big banner on it stating "You can pick whatever location and time you want but we're going to give you what works best for us " !!!!!!

Bill O. 
Évaluation :
5

Great customer service and very convenient to my destination

douglas F. 
Évaluation :
1

No staff on site.

Ashley G. 
Évaluation :
5

Bill was VERY HELPFUL and went Way Above Standard customer service

eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john C. 
Évaluation :
2

The man who checked me out was rude. He charged my card prior to us inspecting the truck, than got upset when I questioned the amount as it was closer to 170 than 130. He did he couldn't go back to it and that maybe he wouldn't rent to…

MICHELLE J. 
Évaluation :
2

Someone changed my reservation and the only way i found out was they called asking why i didnt pick up the van Friday..., i rented for Saturday and only for a day, they changed it to a week and to Friday pick up...uhaul 800# said it was the location, location denies doing it. Clearly given my last three rental experiences with uhaul there are sone major issues. Van wasn't swept out very good, there was old ranch dressing and McDonald's bags behind seat...otherwise van was newer and in good mechanical condition.

Seana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary-Jane W. 
Évaluation :
1

I have tried numerous times to file a customer service complaint and even the website refuses customer comment. In general, I wouldn't recommend UHaul to anyone anymore, especially if they have to deal with the UHaul in Newport NH! When I called in a complaint to the main office, the drop off location in Newport, NH retaliated by adding false charges to my account for an extra day (that I did not have the truck) and a cleaning fee (the pictures I sent in upon return show the truck clean-not in the condition their rep tried saying it was in, they threw the blankets around and then took a picture). Use a different company, or at least avoid the location at the former Sears on John Stark Hwy in Newport, NH

dawn W. 
Évaluation :
1

Charged an extra day even though they were no open any earlier ( closed when I call 5pm sat, did not open till 10:30 Sunday). I was asked to unhook my own & to move it in line with the other trailer. Never have I ever had such poor service from a uhaul agent

Mary S. 
Évaluation :
4

:)

Lynnette E. 
Évaluation :
5

Great crew here. Hard to find any help but they did a great job. Merci

fennell G. 
Évaluation :
5

The older gentleman was very nice, helpful and efficient

SHAWNEE W. 
Évaluation :
3

Drop off was horrible. The guy couldn't even care less. He just said leave the key here and when the other guy comes in he'll take care of it. Looks like he didn't want to be there

rolf S. 
Évaluation :
5

Wonderful people. They treated us very well

sonja B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
5

Five stars

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Drop off location was closed us d the uhaul key return drop box

debbie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorianne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRON W. 
Évaluation :
5

Wonderful people to work with

sonja B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariah R. 
Évaluation :
3

I don't mind giving a down payment but I feel the down payment should be a little less, moving as it is cost a lot and then you have to wait for the remaining amount back if you don't use what was estimated

WALTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

Tires were very low on air.

Todd W. 
Évaluation :
3

Trailer was snowed in and frozen to the ground. Left rear tire needed air so I stopped at nearby service station. Snow wasn't removed from roof.

Scott S. 
Évaluation :
4

Reserved online & declined coverage. Upon checkout, the person that helped me added it back in. It was only $8, so I didn't argue. The regular worker was off that day, so I let it slide.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REED N. 
Évaluation :
4

Lower the rate just a little. But it was good equipment Very good. Will use you again.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ann L. 
Évaluation :
4

The gentleman was friendly and the drop off was quick.

Oliver F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
5

The equipment was clean and drove fine. But unfortunately 25 miles into a 125 mile trip, the exhaust pipe fell off the truck and got runover on the highway before I could stop and pick it up. I did run back and get it. I left it in the truck. Made for a long loud trip. I did stop at a rest area and got some toilet paper to jam in my ears. The metal cab of that truck made a very efficient amplification chamber.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

The electronic return process is a nightmare. You forced me to remain in a dark, remote location taking a million stupid photos to return the truck - or be penalized an extra day for not returning it, even though I had only had it 4 hours and the location was closed. The key drop box was not obvious, either. U-Haul sucks. The kid at the counter when I picked up the van was great. You do not deserve him.

Lauren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie B. 
Évaluation :
4

The vehicle was a little loose in handling, but otherwise quite adequate.

MARGARETTE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Easy pick up and drop off. Very helpful

Jeffrey Q. 
Évaluation :
5

Friendly.

PAMELA LEE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix C. 
Évaluation :
5

Representative at checkout was extremely nice, informative and helpful.

Jere S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
3

Not satisfied with reservation process. Made promises . Not kept Disappointed

Joseph A. 
Évaluation :
5

Aaron was very helpful and easy to work with, very convenient location for the move.

Daniel J. 
Évaluation :
5

Excellent service and very friendly

Peter C. 
Évaluation :
5

Excellent service à la clientèle. Helped me greatly using a system I was unfamiliar with

George B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA L. 
Évaluation :
5

This location is phenomenal, the staff is great. However, my containers only ended up at this location because the driver that was supposed to deliver them said they couldn't make it up my road. I don't know if they were looking at the wrong road or what, but big rigs go up and down this road all the time.

George P. 
Évaluation :
5

was just a drop box, but quick and easy to find.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

I was trying to rent in West Lebanon and the online process defaulted to this location. Also, I need to dispute my bill. I have 3 charges. In the future, I will do my best to go to a drop off and p/u that has a live person.

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tricia P. 
Évaluation :
5

Awesome thank you this location is great!!!

CHRIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Loud squealing noise under dash board when accelerating the entire ride.

Alexandria P. 
Évaluation :
3

The U haul sign is in the wrong place man directed us to the uhaul desk

DEBORAH R. 
Évaluation :
5

I received a total of 8 emails from U-Haul. This is overbearing. Thanks for your consideration

JAMES N. 
Évaluation :
3

I got a little confused about 1 way moving because I got a uhaul and helped my buddy move and he had to get to a appointment so I thought it would be easier to drop uhaul off next to my house but I didn't know it was going to cost a extra $75 I figured if it's in same town why would it cost so much

Kevin S. 
Évaluation :
1

I am a Uhaul customer since i came To America, on and off use uhaul services, but this experience is most disturbing, disappointing and way way bellow than uhaul, from start til i return the rental, i like if someone can contact me fot details, of wrong charges and poor customer service.

Rizwan Q. 
Évaluation :
2

Dirty uhaul truck smelled like cigarettes and old cheese. Did not receive a receipt for the transaction (not even digital)

FOREST R. 
Évaluation :
4

The man who helped us was very pleasant, knew his job and equipment, and was patient with our questions. We were very satisfied!

Janice M. 
Évaluation :
5

na, proprietor Aaron was very helpful when I picked up the traier

DAVID J W. 
Évaluation :
5

The gentleman that helped us was absolutely wonderful. Very professional, kind, and informative. I will be highly recommending this location!!!

Brittany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Make sure trucks are in better shape.

PATRICK R. 
Évaluation :
3

Over the phone clerk said we couldn't p/u until 10 AM. We were there at 9:30 and clerk processed then said he didn't open until 10 AM on Sunday so if we returned on Sunday we would be charged another day...ridiculous! We ended up returning on Saturday afternoon. BTW - reserved through Springfield, VT (I highly recommend Scott, he was so helpful) and you wanted us to p/u in Londonderry, VT which was over an hour in the opposite direction.

Pam H. 
Évaluation :
5

Very friendly service.

Joanne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kay R. 
Évaluation :
5

The location for my pickup was changed without me being notified. Luckily it was only 5 minutes from the location I booked but it would have. Been nice to be informed beforehand.

Jamie S. 
Évaluation :
5

The fellow was very friendly and helpful.

Lisa Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen G. 
Évaluation :
5

This was just a drop off outdoor situation.

CARRIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR R. 
Évaluation :
3

We were charged an extra day because the lication opened later than our return time.

nancy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Easy, a transaction with no surprises.

CRAIG M. 
Non les évaluations ont été soumises pour cet établissement.

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