Charged an extra day even though they were no open any earlier ( closed when I call 5pm sat, did not open till 10:30 Sunday). I was asked to unhook my own & to move it in line with the other trailer. Never have I ever had such poor service from a uhaul agent
Mary S.
Customer Reviews for Sears of Newport
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Lynnette E.Great crew here. Hard to find any help but they did a great job. Merci
fennell G.The older gentleman was very nice, helpful and efficient
SHAWNEE W.Drop off was horrible. The guy couldn't even care less. He just said leave the key here and when the other guy comes in he'll take care of it. Looks like he didn't want to be there
rolf S.Wonderful people. They treated us very well
sonja B.Five stars
Peter R.Drop off location was closed us d the uhaul key return drop box
debbie G.Wonderful people to work with
sonja B.I don't mind giving a down payment but I feel the down payment should be a little less, moving as it is cost a lot and then you have to wait for the remaining amount back if you don't use what was estimated
WALTER B.Tires were very low on air.
Todd W.Trailer was snowed in and frozen to the ground. Left rear tire needed air so I stopped at nearby service station. Snow wasn't removed from roof.
Scott S.Reserved online & declined coverage. Upon checkout, the person that helped me added it back in. It was only $8, so I didn't argue. The regular worker was off that day, so I let it slide.
David L.Lower the rate just a little. But it was good equipment Very good. Will use you again.
ROBERT C.The gentleman was friendly and the drop off was quick.
Oliver F.The equipment was clean and drove fine. But unfortunately 25 miles into a 125 mile trip, the exhaust pipe fell off the truck and got runover on the highway before I could stop and pick it up. I did run back and get it. I left it in the truck. Made for a long loud trip. I did stop at a rest area and got some toilet paper to jam in my ears. The metal cab of that truck made a very efficient amplification chamber.
MICHAEL K.The electronic return process is a nightmare. You forced me to remain in a dark, remote location taking a million stupid photos to return the truck - or be penalized an extra day for not returning it, even though I had only had it 4 hours and the location was closed. The key drop box was not obvious, either. U-Haul sucks. The kid at the counter when I picked up the van was great. You do not deserve him.
Lauren D.The vehicle was a little loose in handling, but otherwise quite adequate.
MARGARETTE F.Easy pick up and drop off. Very helpful
Jeffrey Q.Friendly.
PAMELA LEE F.Representative at checkout was extremely nice, informative and helpful.
Jere S.Not satisfied with reservation process. Made promises . Not kept Disappointed
Joseph A.Aaron was very helpful and easy to work with, very convenient location for the move.
Daniel J.Excellent service and very friendly
Peter C.Excellent service à la clientèle. Helped me greatly using a system I was unfamiliar with
George B.This location is phenomenal, the staff is great. However, my containers only ended up at this location because the driver that was supposed to deliver them said they couldn't make it up my road. I don't know if they were looking at the wrong road or what, but big rigs go up and down this road all the time.
George P.was just a drop box, but quick and easy to find.
Robert N.I was trying to rent in West Lebanon and the online process defaulted to this location. Also, I need to dispute my bill. I have 3 charges. In the future, I will do my best to go to a drop off and p/u that has a live person.
Patricia P.Awesome thank you this location is great!!!
CHRIS C.Loud squealing noise under dash board when accelerating the entire ride.
Alexandria P.The U haul sign is in the wrong place man directed us to the uhaul desk
DEBORAH R.I received a total of 8 emails from U-Haul. This is overbearing. Thanks for your consideration
JAMES N.I got a little confused about 1 way moving because I got a uhaul and helped my buddy move and he had to get to a appointment so I thought it would be easier to drop uhaul off next to my house but I didn't know it was going to cost a extra $75 I figured if it's in same town why would it cost so much
Kevin S.I am a Uhaul customer since i came To America, on and off use uhaul services, but this experience is most disturbing, disappointing and way way bellow than uhaul, from start til i return the rental, i like if someone can contact me fot details, of wrong charges and poor customer service.
Rizwan Q.Dirty uhaul truck smelled like cigarettes and old cheese. Did not receive a receipt for the transaction (not even digital)
FOREST R.The man who helped us was very pleasant, knew his job and equipment, and was patient with our questions. We were very satisfied!
Janice M.na, proprietor Aaron was very helpful when I picked up the traier
DAVID J W.The gentleman that helped us was absolutely wonderful. Very professional, kind, and informative. I will be highly recommending this location!!!
Brittany S.Make sure trucks are in better shape.
PATRICK R.Over the phone clerk said we couldn't p/u until 10 AM. We were there at 9:30 and clerk processed then said he didn't open until 10 AM on Sunday so if we returned on Sunday we would be charged another day...ridiculous! We ended up returning on Saturday afternoon. BTW - reserved through Springfield, VT (I highly recommend Scott, he was so helpful) and you wanted us to p/u in Londonderry, VT which was over an hour in the opposite direction.
Pam H.Very friendly service.
Joanne P.The location for my pickup was changed without me being notified. Luckily it was only 5 minutes from the location I booked but it would have. Been nice to be informed beforehand.
Jamie S.The fellow was very friendly and helpful.
Lisa Y.This was just a drop off outdoor situation.
CARRIE M.We were charged an extra day because the lication opened later than our return time.
nancy C.Easy, a transaction with no surprises.
CRAIG M.A poor pick up time (10:30)am when the working world starts at 7:00 or 8:00am I didn't have enough time to complete the job i was hired for. The bright side is that I didn't get charged $20 for return time. Pleasant service - bad business.
ROCK F A.The service was thorough and friendly. The truck was clean and served our purpose of picking up 5000 pounds of ceramic floor tile, cement and grout!
Fred V.Great young man. Very friendly. Polite. Explained everything out well. More than once for me!!! Je les recommande fortement.
Beth H.The employee is a great guy. Always has been for any of my needs at this store. On this occasion he was helpful, as he hooked up the trailer for me prior to our usage and unhooked it for me when we completed our move. No complaints whatsoever. And no one had to recommend this location. I have know the owner for years and would do business with him anytime it suited me need.
RICHARD GEORGE L.Have staff wear masks and not have their literal guns (plural) out when talking to customers.
Chad M P.S.O.
Benjamin F.It is difficult to determine if the equipment is "well maintained". The trailers are stored outside, exposed to the elements. The dealer does not perform the maintenance and has no records of if or when wheel bearings were last inspected, tire pressure checked, etc. It sounds as if equipment is left to run until it breaks while in use, leaving the customer to deal with the consequences.
Stephen B.