There should be sign in a board how you are being charge for the rentals, and the dollars per miles. Also, what is average miles per gallon does the truck use so I can estimate how much gas I will put in. Thanks!
leo B.
Customer Reviews for Second Hand Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I can't find anything wrong with this particular U-Haul location. Just a friendly suggestion to people like me who use U-Haul services please let's just take the extra step to wipe down the seats this year and call them on the inside of the truck and sweep it out in the back just to help these people out leave it the way you found it and you'll feel much better about yourself and you'll be made of a positive impact on the U-Haul people.
edwina W.I reserved a trailer for 24 hours, cleaned it and brought it back on time used the mobile check in due to the business being closed. Later the next day to see I was charged over double the expected charge. Had to call the shop when they opened and they "looked into" the issue, and decided to process a full refund and hit my card again for the correct amount. Very wrong, We live off a strict budget and when a 45$ charge turns into a 200$ charge that is just wrong, I understand the money will come back but I find it ridiculous that charging an already taxed person instead of issuing a partial refund would have been more considerate.
Robert S.Overall customer assistance top notch.
walter W.The Staff here was extremely helpful and super friendly
Lori W.Amazing service
Jennifer J.Rented us a trailer with a screw in tire that had to get road service out to fix . Then tire man showed us why trailer was not pulling correctly because bearing was shot very dangerous then sent us a bill for 2 extra days we couldn't use trailer oh yeah like we would recommend U-Haul NO WAY
Jordan F.Felt as though I was charged too much for a 19,99 truch plus $7 for the dolly. Was charged $83 for a 5 hour rental.
Amika M.Commutation between employees.
Merrilee J.very friendly and proffesional, got the job done, made my job easy.
David S.Trailer came off truck within 1/2 mile after leaving pickup point people had to come and put back on. Said it was not properly installed
william L.When I dropped off my 5x8 trailer to the location, which is also a popular thrift store, the thrift store was very busy with lots of customers shopping that day. One of the gentlemen that worked there told me that if I see a place to park the trailer I was welcome to leave it and they would check it in for me later. I've parked and unhooked the trailer myself and then went back inside to wait to check it in so that I can be issued a receipt. After about 10 or 15 minutes of total weighing the same gentleman who told me I could park the trailer myself reiterated that I did not need to wait to check it in and then they would get to it as soon as they were no longer busy for the day and that they would email me the receipt. A few days after I returned the trailer, I received an email from U-Haul stating that they never received notification that I returned the trailer and then I needed to verify whether or not I did. I then sent all the details of exactly when I return the trailer and a screenshot of my Google maps history showing that I was physically there for approximately 25 minutes. Several days later, when I just happened to be taking my children back to that thrift store to do some shopping, I took an additional photo of the trailer and I asked if this had ever been resolved because I still had not received a receipt. After sending the additional photos of the trailer outside of the store sign, I finally received an electronic receipt. While all is well that ends well, the check-in process was less than professional and I went out of my way to verify the check-in and follow up to ensure it was checked in properly.
Walter K.Staff here was very very helpful!
Mack B.This is the lady that told me that she was filing a claim against the other U-Haul for not cleaning it. It was a mess inside and out she couldn't see the pictures I took so I had no leg to stand on, so they need to show when we take pictures on our app that it the other store can see what's going on.
Sabrena J.Well my experience was not very good due to a mistake made as not being turned in. Was not in the system to show for me to get my deposit back. Took over 2 weeks.
Wayne S.Great service. Upset that I was charged a $40 cleaning fee, but they were unaware I was given the truck in same condition as I returned it
James D.Good job
James Y.My crew rocks! Great job fam!
marcus T.I had a problem so I thought and was helped tremendously by Becka and it was a great how she helped me calm down
SARA S.This location is the only one we will rent from, super nice friendly people.
benjamin H.Excellent customer service
sandra T.Tyler went above and beyond getting me on the road!
Thelma T.Windshield wipers were dry rotted had to delay trip from rain couldn't see out window window not clean nor cab
JERRY P.I requested my fuel be corrected and it wasn't so the second location charged me $15 extra even though I dropped it off with more fuel than I picked it up with. The Air Conditioner doesn't stay on. It will work a while then blows hot.
Joshua H.I ENDED UP NOT USING THE DOLLY AND TRIED TO DROP IT OFF AT SAME LOCATION AND WAS INFORMED THAT I WOULD BE CHARGED A $77 FEE FOR WRONG DROP OFF LOCATION. ENDED UP DRIVING 3 HOURS TO DROP OFF TO AVOID FEE.
ROBERT M.Just second hand store with stuff everywhere and the girl that does it just walked out with her phone puts everything on the phone says you're doing
greg E.The equipment was dirty and they took forever to get thinks rwady
EFRAIN C.The heavy set rude woman that assisted me she over charged me for the uhaul truck she is a crook. I put a hundred dollars cash down on it and I only used the truck for about five or six hours & I only went a few miles then I returned the truck back immediately after I dropped my furniture off, so how is it that I only recieved a refund of $42 but I guess running a hammy down use goods store with no sales and business certainly isn't booming so they gotta rob dry the people whose renting a uhaul at there store business what a shame....
LESLIE D.Rien
Dewey P.the truck needs to be serviced. engine light was on for the rental period until hit a large pothole on the highway and the engine light and squeaking stopped
Rick D.Nothing to improve on. Staff was friendly and went above and beyond to make sure I was taken care of.
Gina F.The guy didn't hook up the trailer to the car, Made us do it. Zero communication skills we had no idea what's going on he would just point and mumble. I wouldn't recommend to anyone I am openly telling people to avoid them
David C.Terrible customer service
Tiffany W.Again I'm not going to make a comment it's not going to do any good anyway
Michael D.Excellent experience, I would not change anything.
Eric B.Owners of business(family), super helpful.
Karl L.At this location there's nothing to improve.
Charles H.I had put $75 in the uhaul to run around to try and find a place to drop it off
sherri B.Absolutely nothing. Rebecca was super amazing and helped so much and was quick with everything!
dixie M.Good inventory, clean and working properly.
Clayton O.Staff was great. Came out and unloaded the trailer and finished checking me out fast
Stephen Y.Showed up at 4:45, shop hours are till 6pm. They were closed! I tried to use the app again but since reception where I was was spotty, it was not working. I also could not get the trailer off my truck since the jack was not included! I call the 1800# to be put on gold for 10min. When someone answered he then transfered me to someone else who put me on hold for 30min! I had to call someone to come help me get the trailer off my truck. I will not be recommending Uhual to anyone. The app check in and out doesn't work over half the time.
Samantha K.The address uhaul had for this location was not the correct address. Was 15 minutes away.
Christopher M.Good people!!!!!
Mary L.Very good people 👍
barry B.Again, the person that knows how to handle the drop-off wasn't there so told to leave the trailer and she'd check it in when she returned.
George T.The woman I dealt with was very nice and helpful. I found my new location that I'll stick with.
Christopher T.