Customer Reviews for Secure Space Storage Farmington
(U-Haul Neighborhood Dealer)

Évaluation :

5

Best customer service I've ever received at a Uhaul. So helpful and pleasant. A true asset to your company.

Évaluation :

3

The office representative was not on site when I brought the vehicle back . I had to call a number and get the code to put the truck back . Very frustrating.

Évaluation :

2

The rep at this location was super friendly and the office was very clean and organized, but the service and vehicle were really bad. The truck was covered in snow and ice when I picked it up, and I had to clean it off. I also order a dozen moving blankets, but was told they didn't have any when I got there. The 10' truck was in really bad shape. Engine lights on the dash too. Luckily this wasn't a cross country move. When I dropped it off at our destination, the Uhaul dealer made a comment that he couldn't believe how old that vehicle was and that I got 'a real dog.' This particular truck needs to be taken out of the rotation.

Évaluation :

5

Furniture pads were not in stock. These should be available al\t all times at each U-Haul location. These are necessities for movers. Another U-Haul place in Farmington, AR, didn't have any either.

Évaluation :

1

The location was not customer focused. The equipment clearly had not been looked at since the last drop off. There was a rancid smell in the can cab and box. There was used equipment that I was asked to move to another truck and then had to return while trying to load. Before being able to load I spent nearly $50 on odor absorbers and air fresheners but my personal belongings still stunk after being in the truck.

Évaluation :

3

Truck cab was not so clean. Misleading on rates and times.

Évaluation :

5

Excellent service from the agent very very nice

Évaluation :

5

Very helpful, courteous, and clean even on a rainy day.

Évaluation :

5

All good

Évaluation :

5

Excellent staff and very helpful!!!!