Évaluations des clients Secure Storage Shoals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Secure Storage Shoals

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Enrique L. le

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Le client n'a pas laissé de commentaire.

Enrique L. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Get combatant people to service customers. Went to two different locations before my reserved truck was located 2 hrs later then was left unsure if I was gonna be double billed. Still waiting on final bill.

William O. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

STUART R. le

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Super friendly excellent experience. This place made up for the last one.

MARK M. le

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Le client n'a pas laissé de commentaire.

Bill P. le

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Le client n'a pas laissé de commentaire.

Nate C. le

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The lady was very nice and helpful both when I picked the trailer up and when I dropped it off. One thing I was unaware of was that the trailers are rented on a 24 hour basis. She called me when I was on the way back home with the trailer and told me it was overdue (again very politely). I told her I was unaware of the 24 hour situation and would return asap. When I dropped the trailer off we were able to work out the late fee to my satisfaction and all was good. My only suggestion is to give customers a clear understanding of the policies but I would for sure use the location and product again!

MICHAEL C. le

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Need to have trucks that are in better shape and that ride smoother. Also need to make sure that customer does not have to basically locate needed equipment and make sure that the location goes and gets it without customer having to call everyday to check on the status

Beth K. le

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Kim was nice when we went and rented the uhaul but when we turned in back in the same day, we had only went about 11 miles and I got charged for 100 miles. On top of being charged $61 which is what it should have cost me. And finally after being on the phone all day between Uhaul and Secure Storage, uhaul figured out the issue and it took the next day before the manager at secure storage would release our money

Jasmine J. le

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Le client n'a pas laissé de commentaire.

Bradley F. le

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Maintain the trucks. Mine had slick tires and a bad vibration. Im glad I didn't have to drive very far.

Bill D. le

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Stay at what is going on at this location. I can’t think of anything to make it better.

Joesph C. le

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The Woman was nice and even tried to help us out by contacting her manager

Sherry M. le

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I would like confirmation in writing that equipment was returned undamaged. The clerk stayed that I would receive an email instead.

JOHN M. le

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Le client n'a pas laissé de commentaire.

Ray M. le

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The lady that let me drop trailer at her place was very helpful and nice.

Tammy H. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Phillip G. le

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Upgrade computer

Dorothy E. le

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Very nice place and people too

Allen H. le

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Le client n'a pas laissé de commentaire.

Angela G. le

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Le client n'a pas laissé de commentaire.

Shane W. le

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Le client n'a pas laissé de commentaire.

Keith G. le

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Le client n'a pas laissé de commentaire.

Niles F. le

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Le client n'a pas laissé de commentaire.

Jeannie H. le

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Would recommend with disclaimer. No internet service. I had planned on checking out with my phone. No internet so wound up having the desk clerk putting in all the info again. So all the time i took to register and request items was for naught. Did not have extra supplies i requested (appliance dolly, furniture blankets, regular dolly). And to estimate driving miles as closely as possible.

Gib F. le

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Le client n'a pas laissé de commentaire.

Earnie B. le

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Customer service needs work. A lot of room for improvement. I waited on the phone for over 40 minutes and never spoke to a representative. I went online to the live chat to no avail. Waited 35 minutes and no representative. Emailed while I was on hold and online, finally to find out my reservation had been moved to Tuscumbia from Russellville due to"traffic" Russellville location manager said he had a truck available for my reservation date and he didn't understand why it was changed. Anyway, I had to travel extra miles but the truck was great, great size, easy loading etc. Oh, I almost forgot, I had one dozen furniture blankets reserved also, guess what? Tuscumbia location didn't have any. Add to all of this, I was supposed to pick the truck up at 8 am. Lady that runs the Tuscumbia location was late getting there. I had to call and I think she was having her calls forwarded to her cell. So in closing, equipment was great, customer service, not so great.

Mary M. le

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Le client n'a pas laissé de commentaire.

TANGALA H. le

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Le client n'a pas laissé de commentaire.