Customer Reviews for Secure Storage Shoals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Secure Storage Shoals

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Shane W.
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I wont recommend uhaul bevause they over harged my account for equipment i didnt ask for or use. Then when they wwere tryin to fox it they double charge my bank and still took the same amount. While dealing with the location they got rude and told me it that she said it would be that way. All of this over a $7.00 overage

James C.
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Very nice person

Milton D.
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Customer did not leave a comment.

Edward L.
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Customer did not leave a comment.

Mary M.
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Regina H.
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David B.
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Gary L.
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Keith S.
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Rose S.
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Personnel was polite, and helpful but not so informative, had Absolutely no idea,turning the Uhal in to a location where I moved to would cost me an additional $200 on top of the $137 already spent to use it including miles, I mean why would I bring the Uhal back to where i got it when clearly I'm moving to a totally different city, but no one says anything, week after the move checking my credit card only to find additional money taken out of my account, no one calls to say Hi, or why, sad thing is I've rented before, moving I used Uhal, returned equipment close to where I moved in the same manner, so yes, not happy, I called them, get some story of them checking it out and guess what never heard back, nothing!

Sherri B.
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This is the second time we've used this location and both times were excellent. No problem reserving, picking up, or returning truck. Very pleased with the customer service provided by Kim Hollander. We will definitely recommend this location to friends and family.

Tiffany P.
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Customer did not leave a comment.

Sherri B.
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We had never rented a U-Haul before and Kimberly Hollander was very helpful explaining the rental process, truck size, etc. She was very polite and knowledgeable. We will definitely use this location for future rental needs.

Enrique L.
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Customer did not leave a comment.

Enrique L.
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Customer did not leave a comment.

Michael M.
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Get combatant people to service customers. Went to two different locations before my reserved truck was located 2 hrs later then was left unsure if I was gonna be double billed. Still waiting on final bill.

William O.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

STUART R.
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Super friendly excellent experience. This place made up for the last one.

MARK M.
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Customer did not leave a comment.

Bill P.
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Customer did not leave a comment.

Nate C.
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The lady was very nice and helpful both when I picked the trailer up and when I dropped it off. One thing I was unaware of was that the trailers are rented on a 24 hour basis. She called me when I was on the way back home with the trailer and told me it was overdue (again very politely). I told her I was unaware of the 24 hour situation and would return asap. When I dropped the trailer off we were able to work out the late fee to my satisfaction and all was good. My only suggestion is to give customers a clear understanding of the policies but I would for sure use the location and product again!

MICHAEL C.
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Need to have trucks that are in better shape and that ride smoother. Also need to make sure that customer does not have to basically locate needed equipment and make sure that the location goes and gets it without customer having to call everyday to check on the status

Beth K.
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Kim was nice when we went and rented the uhaul but when we turned in back in the same day, we had only went about 11 miles and I got charged for 100 miles. On top of being charged $61 which is what it should have cost me. And finally after being on the phone all day between Uhaul and Secure Storage, uhaul figured out the issue and it took the next day before the manager at secure storage would release our money

Jasmine J.
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Customer did not leave a comment.

Bradley F.
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Maintain the trucks. Mine had slick tires and a bad vibration. Im glad I didn't have to drive very far.

Bill D.
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Stay at what is going on at this location. I can’t think of anything to make it better.

Joesph C.
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The Woman was nice and even tried to help us out by contacting her manager

Sherry M.
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I would like confirmation in writing that equipment was returned undamaged. The clerk stayed that I would receive an email instead.

JOHN M.
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Customer did not leave a comment.

Ray M.
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The lady that let me drop trailer at her place was very helpful and nice.

Tammy H.
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Customer did not leave a comment.

Keith S.
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Customer did not leave a comment.

Phillip G.
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Upgrade computer

Dorothy E.
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Very nice place and people too

Allen H.
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Customer did not leave a comment.

Angela G.
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Customer did not leave a comment.

Shane W.
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Keith G.
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Niles F.
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Customer did not leave a comment.

Jeannie H.
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Would recommend with disclaimer. No internet service. I had planned on checking out with my phone. No internet so wound up having the desk clerk putting in all the info again. So all the time i took to register and request items was for naught. Did not have extra supplies i requested (appliance dolly, furniture blankets, regular dolly). And to estimate driving miles as closely as possible.

Gib F.
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Customer did not leave a comment.

Earnie B.
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Customer service needs work. A lot of room for improvement. I waited on the phone for over 40 minutes and never spoke to a representative. I went online to the live chat to no avail. Waited 35 minutes and no representative. Emailed while I was on hold and online, finally to find out my reservation had been moved to Tuscumbia from Russellville due to"traffic" Russellville location manager said he had a truck available for my reservation date and he didn't understand why it was changed. Anyway, I had to travel extra miles but the truck was great, great size, easy loading etc. Oh, I almost forgot, I had one dozen furniture blankets reserved also, guess what? Tuscumbia location didn't have any. Add to all of this, I was supposed to pick the truck up at 8 am. Lady that runs the Tuscumbia location was late getting there. I had to call and I think she was having her calls forwarded to her cell. So in closing, equipment was great, customer service, not so great.

Mary M.
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Customer did not leave a comment.

TANGALA H.
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Customer did not leave a comment.

Doyle L.
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Online reservation application needs work. After so long a time of looking at useless pages, it gets frustrating. Much of the material can be reduced.

george W.
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Great people that I have done business with before

Mike S.
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Follow up with an email or text to confirm reservation and PROPER pick up zone. Get some friendly and knowledgeable representatives.

Gary M.
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Give a portion of the rental back if turned in a day early.

Elizabeth D. L.
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Uhaul truck was not at the right place.

Eddie H.
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Customer did not leave a comment.

CHRISTOPHER A.
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Connie K.
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Stephen H.
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Glen C.
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janet L.
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Nathan H.
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Great, easy experience!

MELANIE G.
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KEVIN L.
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Kenny W.
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Eddie D.
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GEORGE W.
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nothing

David T.
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Comunication. My entire move cost twice as much because of The lack of comunication within the company.At least 5 things were wrong with my experiance with U Haul.All of them came out of my pocket.Every one seems to be getting paid quite nice,for a job very poorly done.Both employees were great at the location.It was not there fault.U-haul as a whole is accountable.

Cheryll C.
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Customer did not leave a comment.

DAVID C.
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The lady behind the desk was nice and attentive and made sure I had what was needed and listened to everything I asked.

Johnny C.
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The only issue I had was getting the heavy ass trailer off the hitch ball when I returned it by my self. There either needs to be a jack attached to the trailer or the jack stand available for the customer.

Cynthia H.
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I would suggest supplying a jack of some sorts. We had a very hard time lifting the trailer off the ball hitch by ourselves.

Howard H.
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Customer did not leave a comment.

BOBBY M.
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Very nice received cash deposit back promtly without asking for it.

KEVIN P.
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Customer did not leave a comment.

Randolph B.
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Inside box was dirty. Trash was inside it. Had to fill fuel take higher than where I received it at.

Jeff M.
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Customer did not leave a comment.

Adam L.
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The only problem I had was that I didn't get the size truck I had ordered. But it all worked out.

Chris E.
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Customer did not leave a comment.

Clint G.
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Edward W.
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Service was excellent. Trailer was clean and ready to use. The lady knew what she was doing in hooking up to tow vehicle. Would use same dealer again if needed a trailer or truck. Ed White

Tim M.
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Slight printer/computer issues

lee S.
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Customer did not leave a comment.

Trace L.
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David W.
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Kenneth F.
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jay T.
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employee at the desk ( Donna ) did not send assistance or verify the right car hauler was being taken . She gave me the number of the tow dolly to get and never sent any help to hook it up or verify the lights worked , blinkers , brake lights. Both people at the desk were more interested in there cell phones than helping a customer. I would not reccomend this location they are not interested in your safety or product quality.

David L.
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Customer did not leave a comment.

ANNA M.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Carolyn M.
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Customer did not leave a comment.

Ross W.
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James B R.
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Excellent, speedy service! Very convenient.

Doug D.
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Customer did not leave a comment.

James H.
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William G.
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Great service! I've rented moving trucks before, including from U-Haul. This experience was the best, as reflected in my above survey answers. In addition, the courteous service was excellent.

Jason F.
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Work on the UHAUL website. Everything had to be reentered after I took the time online to enter everything. The UHAUL rep had to be contacted because of issues with the site, which wastes time needed to pack and move.

CARLO R.
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Customer did not leave a comment.

Dean S.
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Danette was friendly and helpful. This new facility is first rate and easily accessible and convenient.

John S.
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Customer did not leave a comment.

Jill A.
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Great customer service !

Anna H.
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Customer did not leave a comment.

LEROY K.
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Customer did not leave a comment.

Randy C.
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All good

Troy S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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