Customer Reviews for Security Mini Storage LLC
(U-Haul Neighborhood Dealer)

395 reviews

124 S Rd 28   Pasco, WA 99301
(@ Lewis St)

(509) 545-5058

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(509) 545-5058

124 S Rd 28
Pasco, WA 99301
(@ Lewis St)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Great customer service. Would definitely rent from this location again.

JORGE R. 
Rating:
5

Great customer service from the management.

Luis G. 
Rating:
5

This was the fastest, friendliest service I have ever experienced at a rental place!

JESSE DANIEL F. 
Rating:
5

The employee who helped me, Jamie Lynn, was extremely helpful, friendly, welcoming, and went out of her way to get me an adapter for the light hookup. Excellent customer service, she was amazing.

Jessica K. 
Rating:
5

Nothing. Noah is awesome!

DAVID G. 
Rating:
4

Customer did not leave a comment.

JOHN P. 
Rating:
5

Customer did not leave a comment.

LEDEANE S. 
Rating:
5

Customer did not leave a comment.

Dale H. 
Rating:
5

The truck we got has a shook all the way to clarkston, wa. Needs to go into the shop for service.

Sharlene R. 
Rating:
5

Still waiting for my refund from the drop off location. Drove 80 extra miles round trip to drop it off up there instead of locally and my total rental was supposed to be only 67 $. I was charged 200 $at the pick up location. If I get my money back like uhaul said I would then yes a very good business transaction

Rockford T. 
Rating:
5

Great service and trailer!! Thanks

David J. 
Rating:
5

Customer did not leave a comment.

Raymond D. 
Rating:
3

Customer did not leave a comment.

Sara-Beth B. 
Rating:
3

Open on time waited about 15 minutes before they opened

JUAN M. 
Rating:
5

Noah was very helpful and even had the auto fuse I was missing

ADAM C. 
Rating:
3

Customer did not leave a comment.

Travis P. 
Rating:
3

Customer did not leave a comment.

Travis P. 
Rating:
5

Great service here, no problems!

CLORISSA O. 
Rating:
4

Customer did not leave a comment.

Jonathan S. 
Rating:
5

Great customer service!

steve D. 
Rating:
5

Customer did not leave a comment.

DALE D. 
Rating:
5

Customer did not leave a comment.

RICHARD M. 
Rating:
3

Customer did not leave a comment.

Paul B. 
Rating:
5

Great location . Friendly staff . Easy transaction going back again when I need a uhual equipment

ISAAC ROGELIO C. 
Rating:
3

Have the right U-Haul truck I ordered for my move

PEDRO E. 
Rating:
5

Staff was extremely friendly, helpful and easy to work with. Even the time allowance was generous with no huge rush felt on our end. Definitely coming back for any of our needs!

Samantha M. 
Rating:
5

Customer did not leave a comment.

Kip S. 
Rating:
5

Employee who helped me through the process went above and beyond. Very knowledgeable and helpful.

Megan H. 
Rating:
4

Employee was very helpful. The trailer performed well. No issues.

jacob S. 
Rating:
5

Customer did not leave a comment.

Robin D. 
Rating:
5

Easy checkout.

Kathy G. 
Rating:
5

Very professional and friendly. Covid safe. Don't hesitate to make reservations with them. JimK

JAMES K. 
Rating:
5

Customer did not leave a comment.

DENNIS S. 
Rating:
5

Nothing at all everything was as easy as can be and super friendly staff in both Locations.

DANIEL C. 
Rating:
4

When receiving the truck the attendant did not go over all the controls, i.e. headlights, wipers, cruise control(?), the fact that each door has to be locked individually.

KERRY CHARLES F. 
Rating:
5

Customer did not leave a comment.

Donald H. 
Rating:
5

Customer did not leave a comment.

Donald H. 
Rating:
4

Wonderful people; went above and beyond to welcome me to the area

Hannah T. 
Rating:
5

Customer did not leave a comment.

lonn H. 
Rating:
5

Customer did not leave a comment.

Thomas C. 
Rating:
5

I'm mad about the fact that I had to drive 1 hour out my way and back to pick up a trailer even though I scheduled it 10 days in advance at a closer location to my house. So I think I'll go with a different company next time.

Alexander P. 
Rating:
3

Customer did not leave a comment.

FELICIA FAY P. 
Rating:
5

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5

Customer did not leave a comment.

CASEY M. 
Rating:
5

All good I had kind of a funky situation and we are headed out and they have me back on the road

GREGORY S. 
Rating:
5

Customer did not leave a comment.

JEAN N. 
Rating:
5

The best service I have received from any uhaul location. Thank you Jamie

ERIC S. 
Rating:
5

Customer did not leave a comment.

Angela H. 
Rating:
5

Customer did not leave a comment.

Louise P. 
Rating:
5

Customer did not leave a comment.

FELICITY H. 
Rating:
5

Customer did not leave a comment.

Sheri R. 
Rating:
4

Customer did not leave a comment.

DONALD H. 
Rating:
5

Customer did not leave a comment.

DORONNA S. 
Rating:
5

Went back to Court St location-did not know that there was a Uhaul on Rd 28. Noah at Rd 28 location was excellent. Noticed my frustration with everything and did credit back the 25 $in fuel for Pullman to Pasco

JEFFREY RICHARD B. 
Rating:
5

Customer did not leave a comment.

Bonnie M. 
Rating:
3

Customer service was great

Craig H. 
Rating:
4

Customer did not leave a comment.

David H. 
Rating:
5

Jamie went way above to provide great customer service.

kim B. 
Rating:
5

Customer did not leave a comment.

JOHN S. 
Rating:
4

Customer did not leave a comment.

Julie E. 
Rating:
5

I didn't see any need for improvement, Noah and Jaime are excellent professionals! They are professional, knowledgeable, but more importantly, the are 'real'. They are personable, kind and hnderstanding. Thank you guys. You are awesome! Keep doing what you are doing.

CONSUELO HERNAND R. 
Rating:
3

Make sure equipment is safe please!!!

ANDRAN PASQUEL Y. 
Rating:
5

Customer did not leave a comment.

Michael C. 
Rating:
1

My driver was told she could drop the trailer off at any U-Haul in Tucson. But I was charged a drop off fee. Don't understand how that could be.

Greg A. 
Rating:
5

Customer did not leave a comment.

BRYON C. 
Rating:
5

Our original place of pick up was not satisfactory. We had a pick up at 10am, got to the place at 9:50am. Waited until 10am which was the opening time. No answer, waited again until 10:15am no answer. Called the location twice, no answer. Waited until 10:30 still no one at the location. Called the corporate number and asked to move to a different pick up location: the one in Pasco.

Garrison B. 
Rating:
5

Customer did not leave a comment.

CONSUELO HERNAND R. 
Rating:
5

Customer did not leave a comment.

JIM ALBERT J. 
Rating:
5

Customer did not leave a comment.

JOSE C. 
Rating:
5

Customer did not leave a comment.

David Y. 
Rating:
4

Offer hourly rates for auto transport. I only needed it for an hour yet you pay for a day. I have had to rent an auto transport 3 times in the last couple of months for short in town move of vehicle to car garage and am forced to pay similar price as tow truck.

Phillip D. 
Rating:
5

Was really simple and easy. Very good prices

Joanne L. 
Rating:
5

Customer did not leave a comment.

betty F. 
Rating:
5

Customer did not leave a comment.

William M. 
Rating:
5

Customer did not leave a comment.

Lonny W. 
Rating:
5

Great people who are very customer friendly, go see Aaron and Jamie. They are awesome people who take great care of us customers. Tell them uncle Paul sent you and Dudley the saint Bernard says give us a deal

Paul H. 
Rating:
5

Was disappointed the trailer I needed was it available at the large U-Haul location I normally rent from, but the personal service and speed of which I picked up and returned the equipment was outstanding. And no wait or line either time.

Jeff A. 
Rating:
5

Good person very helpful thank you for service

Dafer A. 
Rating:
3

Staff was friendly but the front door had been busted by a rock and some drug addicts were arguing close by.

Lisa N. 
Rating:
5

I only ever go here when i rent a uhaul, Jamie and Noah are so helpful and kind. they always make sure i have a pleasant experience and help me with anything i need help with. my loyalty is with them and i recommend them for whenever some needs a uhaul and i always go there.

Bonnie D. 
Rating:
5

Jaime was very knowledgeable and helpful throughout the entire process. She answered all our questions and provided excellent customer service. I would definitely recommend Jaime at Security Mini Storage with all your Uhaul needs!!

amanda N. 
Rating:
5

It's very clear that the employee at this location knew exactly how the rental process works. This reflects directly on the area field manager that oversees this dealer. I have not found it to be very typical that uhaul dealers really care about the uhaul side of their primary business. I like that pictures are taken of the final hookup of the trailer on the vehicle however, it doesn't prove that the coupler is tight on the ball. I see this as a reaction to cover tracks in things that may have previously been an issue where a lawsuit was involved. The trailer I rented was clean and the rate was fair. My experience here was better than every experience I've had at the local uhaul center location.

Eric T. 
Rating:
5

Customer did not leave a comment.

Corrine O. 
Rating:
5

Customer did not leave a comment.

Wesley B. 
Rating:
3

They were close when I dropped it off! The U-Haul web page said that it was a 24 hours operation store...

Ricardo B. 
Rating:
5

Customer did not leave a comment.

Frank H. 
Rating:
5

Customer did not leave a comment.

Frank H. 
Rating:
5

Customer did not leave a comment.

Teresa H. 
Rating:
5

We were asked to return the truck at a different location ( town) very much out of our way. The reservation for pick up and return was made a week in advance and the change of return was made the day before we were to return it. It seems since we had made the reservation a week ahead we should had priority for the return to the location we chose, or notified at the time of reservation it was not available. The agent on the phone gave us extra mileage but I had to ask and insist she do so or I would have been on the hook for extra mileage charge.

HARTWIG D. 
Rating:
5

Noah is the manager and was so easy to work with! Gave us all the options for the move so we could choose the best way for us to complete it. It turned out be easily completed due to the equipment Noah rented to us. For moves in the future we will certainly come to this U-Haul location!

mark J. 
Rating:
3

Great dude

Tyler F. 
Rating:
5

Customer did not leave a comment.

kathy M. 
Rating:
5

I would rate u haul very poorly for not notifying me that my reservation location was changed.

Glenn R. 
Rating:
5

Customer did not leave a comment.

Camren B. 
Rating:
2

Customer did not leave a comment.

linda P. 
Rating:
5

Noah and Jaime are AWESOME! to work with! They are what all Uhaul employees and contractors should be. Great choice!

Riverside D. 
Rating:
5

Top Customer service here.

Carolyn K. 
Rating:
4

Dealers were good.. U-HAUL not so much.100 miles out of my way round trip to pick up trailer..I won't move your equipment.

Kieth M. 
Rating:
4

Customer did not leave a comment.

Brian C. 
Rating:
5

Customer did not leave a comment.

DENNIS H. 
No reviews have been submitted for this location.

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