attaching and detaching the trailers is a nice personal touch, but not employed at security mini storage. computer programs were down so pick-up and deliver were slow to process. the manager was competent, took ownership in responsibility, and able to help. I did not ask for towing insurance. It was automatically added by the Uhaul vendor who reserved the trailer for me. Uhaul said they would reimburse with approval of security ministorage manager. I have not received the reimbursement yet.
Joe C
Security Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Pasco, WA 99301
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- 4,0 - Cote moyenne des clients
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The person who helped us did not understand the computer system and could not add a driver. When we started the truck to drive away, the driveshaft was disconnected. We had to wait for management to bring us a different truck and our trailer. The manager that helped us took care of us both with discounts and a smile on his face and made the inconvenience palatable.
Richard SNothing to improve, good service explaining everything.
STEPHEN FI do not recommend this place to rent truck they told me a price and they charge you another they do not return money of what was agreed
felipe mI recently rented a U-Haul through Security Mini Storage, and the experience was top-notch. Regan Davidson was outstanding from the moment I walked in. Professional, efficient, and genuinely helpful—everything you’d want when you’re already dealing with the stress of moving. Regan made the entire process smooth and straightforward. No runaround, no confusion just clear communication and great customer service. You can tell they actually care about doing the job right and making sure customers are taken care of. Honestly, experiences like this are rare these days. If you’re renting a U-Haul, I highly recommend going through Security Mini Storageespecially if Regan Davidson is helping you out.
clayton g