Le client n'a pas laissé de commentaire.RACHEL K.
Customer Reviews for Security Public Storage Brea LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I felt the need to share my experience today because I was extremely disappointed by the service we received. To be fair I don't want to make any major assumptions, although after going over the events of my experience at this u haul, I feel as though I should share. My husband, mother-in-law, and I (who are all Asian) went to this location to rent a truck for about 2 hours for a quick move. Understandably, when we arrived, there was a table situated at the door due to COVID-19 restrictions. We asked the employee inside how the best way to rent a truck was as it was my first time, and he informed us that he was unable to assist us and that we would need to complete the request online and outside. We didn't think much of it so we started the process. Unfortunately because my phone is an older model, and my internet on my phone was so slow, we had requested to see if he would be able to directly help us.... He essentially told us no, even though he wasn't doing anything else and that despite his computer working, he couldn't do anything to help because we just had to do it online. Additionally, he placed the key IN the back of the truck then closed it with the padlock despite us sitting outside while we were working on the online reservation and he went back in. Eventually we were able to complete what we had to do and when we returned, we noticed that this same employee was assisting another couple (who appeared to be Caucasian) whom he allowed in the building with the table, originally blocking the entrance, moved aside and handed them their key. It felt strange since he seemed to be very adamant that we do not stand near the entrance when it was just us Asian folk, however he didn't seem to have an issue with this other party. As I came into the establishment I asked what the next steps were since we were done and he told me to place the key on the counter. When I waited/hesitated for the next step, he asked "oh do you want a total?" as if he hope that I would just leave ASAP. I said yes and he decided to wear gloves (again that's fine, since COVID) but he wasn't wearing any when assisting the previous couple. All this to say, I probably won't be returning to this establishment even though I live very close to it. It was really unfortunate that we left feeling like this business went out of their way to not help us while they were more than happy to help others. I also really don't want to assume that this employee's behavior was a result of racially motivated micro-aggression. However, hopefully this can at least bring a little more insight to the management/staff/etc on how to treat everyone with the same respect moving forward, specifically (Mark Robinson).Jessica L.
Online check in was not as easy as it should have been then when I went to pick up the truck I rented I was having problems getting into the rental agreement but luckily the young man at the counter walked me through it and I was able to get the rentalRobyn L.
The app that's used for pick up and return of the vehicle is not user friendly. Such a pain to use.Todd N.
Le client n'a pas laissé de commentaire.Traveon C.
I asked for counter service, made a reservation online and then had to spend an hour talking thru a door to an employee to set up an account on the app. Unacceptable.Jody D.
When the instructions guided us to enter the truck to obtain the mileage, we could not do so since the screen was stuck on the low fuel message. We needed to call customer service, who then transferred us over to Roadside Assistance, who could only provide the last known odometer and couldn't help us with gas to get to a gas station safely and spent an extra 60 $putting gas in the tank. It should help the next renters, since we dropped it off with half a tank, but our experience sucked.Elizabeth B.
Le client n'a pas laissé de commentaire.linda L.
Le client n'a pas laissé de commentaire.BENCE F.
The mobile check in is great but I had to wait 15 mins on the advisor approval. Speed that up a little pleaseMichael G.
Le client n'a pas laissé de commentaire.Alezander A.
I arrived early and ready then after I'd filled everything out via the app I had to go inside to show the person working there the screen saying, "Please give the person the keys" and they had LOST the keys. So we had fun time looking around for the keys to the van I'd rented and they were no where to be found. I had to rent a larger truck that used more gas and was told I would receive a discount but I didn't notice any. This is the second time I've rented a truck and the one I had reserved had issues and I had to be "upgraded" to a larger and more expensive unit. I think this is my last time using uHaul and I'm just going to hire movers from now on.David L.
Le client n'a pas laissé de commentaire.Yu Z.
Le client n'a pas laissé de commentaire.Mary T.
Le client n'a pas laissé de commentaire.wendy M.
We didn't talk to anyone. We just dropped off the truck and keysJamie L.
FIX YOUR HORRIBLE WEBSITE PICK UP SYSTEM! IT'S HORRIBLY FRUSTRATING!Matthew M.
Did not have a drop box for after hours key drop off.Marlayna V.
Le client n'a pas laissé de commentaire.Isaac B.
Le client n'a pas laissé de commentaire.Wayne P.
The staff was friendly and incredibly helpful. Very professional. I really appreciate the level of service at this location - GREAT EMPLOYEES across the board.Kristen D.
Le client n'a pas laissé de commentaire.Isaac B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Kristi K.
I would recommend this location because of its proximity to my home. However, the parking lot is very small and difficult to maneuver the rental truck. the staff was very friendly and helpful, but we had problems with the software asking me to photograph my driver license.Janet K.
Le client n'a pas laissé de commentaire.Tsanyu W.
Le client n'a pas laissé de commentaire.Mark R.
This location was one of the best service experiences I have ever had with U-Haul. Thank you for making my move just a little bit easier and I look forward to the next time I need a rental with you guys.Henry M.
Very friendly staff. Mark was very nice and helpfulEdmond H.
Excellent service à la clientèle. This facility is excellent.RONALD C.
Le client n'a pas laissé de commentaire.Alfonso A.
The horn on the vehicle I rented did not work. I did not know this until I tried using it to warn another vehicle on the road that it was about to hit me.James R.
Le client n'a pas laissé de commentaire.Isaac B.
The associate who was working Sunday (11/10/19) was very helpful!Allan A.
It wasn't the location and the attendants I've worked with are great. I did the self check in/out this time and that was an issue with the app and the mileage and the cleanliness that is hard to document and verify prior to check out which then causes a bigger issue.tammy V.
Everything was excellent.Troy S.
I have only rented my Uhaul from Security Punlic Storage. Mark, Vincent and Isaac have always been professional and courteous every time I have been there. I will continue to use them for my Uhaul and storage needs and would recommend them to anyone that needs the same services.Karen L.
can't think of any improvementMonica B.
Excellent Local Service!!! I was upset my rsv was cancelled I had a meeting missed a call from hail after making my rsv online thought it was incomplete until I heard the message when I called the Rep was very rude n smart pants however getting there and the exceptional service received in the local office made up for it!!!Apphia-Yaya S.
Excellent Customer service.. Service was prompt and assistance was provided timely. Kudos to the employees of this location â€" keep up the good work.. Best â€" FrankFrank P.
Le client n'a pas laissé de commentaire.William S.
I had seen a uhaul site online that said you offered senior discounts. I mentioned it to your rep when picking up the truck. He could not find it and neither could I on my phone. I had no issue withnot receiving any discount without seeing the offer. What I did not like was your reps response implying that I was trying to get away with something. Also, your taxes and fees are not clear until presented with the agreement to sign which feels deceptive,Bennet P.
There were cockroaches in truck!!!!????Diana F.
Le client n'a pas laissé de commentaire.Patricia M.
You couldn't ask for anything better!Kory P.
Le client n'a pas laissé de commentaire.GLENDA H.
I was really impressed on how fast and easy it was to rent from your company. Very professional staff. I will definitely do business with your company again.Thiranan T.
Le client n'a pas laissé de commentaire.Tina S.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.Joseph D.
Moving is stressful and you guys just made it simple and asked questions making sure my move was successful. It was.Daniel B.
Automated check in with smartphone was convenient. Gentleman who gave me the keys was friendly and cared about my experience. I appreciated him.Jeffory C.
Great customer ServiceBeryl D.
Le client n'a pas laissé de commentaire.Arthur B.
Le client n'a pas laissé de commentaire.william G.
Fast - efficient - organised. All over good experience.Faye S.
One more staff during weekend would help the check in/ check out process.Kuan L.
Le client n'a pas laissé de commentaire.Sheilah V.
Le client n'a pas laissé de commentaire.James M.
I'm a long time U-Haul user, I've used U-Haul for my last 3 moves. Service has always been good, this experience however will stop me from coming back. I rented a 20 foot truck and a dolly, for a 20 mile move with insurance and a few boxes for 89$, I forgot the dolly at the apartment I was moving from. I returned the truck thinking the dolly was in it, they called to let me know it wasn't, to which I replied I would bring it back the next day around 4, they told me that would be fine, I returned the dolly the next day and apologized for missing the dolly the day before, checking my statement the next day they charged me 89$ for the first day then a second charge of 129$. I called the U-Haul I went to and all they could tell me was I went over the mileage and they had to put 1/4 tank of gas in the truck, I asked how that came to 129$ and he told me he wasn't sure how U-Hauls computer figured out the final cost and gave me a 800 number to call. I was on hold for 25 minutes waiting to talk to a representative while a message saying they where experiencing a high volume of calls at that time kept coming on, I hang up. I need to know what these charges are and why they are so much more than the original truck rental. I will not be paying both.Thomas M.
Le client n'a pas laissé de commentaire.LAURA N.
U-Haul would not honor their insurance that I purchased from them after accident. Then instead of waiting for my insurance to pay, they kept stealing money from my checking account. I'm going to tell as many people as I can about my experience. Then those people can use another rental. To improve your service, honor your insurance, and don't make unauthorized withdrawals from customer accounts!Richard D.
Scheduled a pick up time of 5 a.m., after following the directions for after hours pick up and opening the bad lock we came to find out they keys had not been put in the van so I had to wait 4 hours to get the moving van. The pick up time was never changed so I was charged an extra day for dropping off the van later, even though I had it for less than 24 hours. I was promised an inconvenience fee off my bill and never received it.Jacqueline O.
When the truck was returned, the guy didn't go out and check the mileage or gas use on it, he just said "Ok, you're all good", but now I see I was charged 41,50 $ for gas!! This is underhanded, and unacceptable. I will be calling your office first thing Monday to see about this!!Leslie M.
There an awesome company great management I thoroughly enjoyed having my storage they're very very nice very comfortable I highly recommend it to anybodyCHERYL M.
Staff were especially goodLouise W.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.Andrew M.
Excellent service à la clientèle. Had an issue when I filled the tank with gas (overflowed out of the tank onto my feet and the ground even though I only put 13 $of gas in it and tank was it was registering at 1/2 full. I explained to customer service rep upon returning, which he then informed me that they would have it inspected immediately before loaning out again. VKimberley F.
Le client n'a pas laissé de commentaire.Charles F.
Le client n'a pas laissé de commentaire.Ron T.
Le client n'a pas laissé de commentaire.ALEX O.
Manager awesome. Give raisedRegner G.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.LYVETTE C.
Le client n'a pas laissé de commentaire.YADIRA C.
still waiting for my final invoice ??mike N.
Friendly, helpful service at a well maintained facility. Excellent experience!Loren D.
Le client n'a pas laissé de commentaire.Deanne L.
Le client n'a pas laissé de commentaire.Sandy K.
Le client n'a pas laissé de commentaire.Thinh B.
Le client n'a pas laissé de commentaire.Ken B.
It would make a lot more sense to start out with a full tank and return again with one as well. Your current method would only make sense if you had an indicator which told the renter how many gallons had been used.Ranier L.
You provided us the very good service and we appreciate you!Cathy L.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Nathanael B.
All good. great experienceLanny D.
Actually take the true mileage off the truck before releasing the truck. I was added over 75 miles and at over a dollar a mile, that adds up.Caesar C.
They were fast and efficient!Patricia D.
The guys who work here are really nice and know their stuff. Gold stars!Jose T.
Very good system & good serviceJoon C.
Le client n'a pas laissé de commentaire.Melinda M.
outstanding experience. new vehicle that drove well. very professional and took care of me in a timely manner.Jason K.
Le client n'a pas laissé de commentaire.david M.
The emploee at this location is grate Coul not be better ThanksEduardo M.
Excellent experience, that staff was phenomenal! I've rented from at least a dozen locations throughout the country, and this is my favorite one by far! Merci.Peter P.
Quick and efficient service.Christina H.
Great service. Got a call the day before my rental. Was out and on the road in 10 minutes.Brian G.
Le client n'a pas laissé de commentaire.Stephen H.