Great customer service, clean well maintained equipment.Robert C.
Customer Reviews for Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bowen Z.
Le client n'a pas laissé de commentaire.Mario P.
Le client n'a pas laissé de commentaire.Ider G.
Great service and friendly staff.Ronald W.
Le client n'a pas laissé de commentaire.Enoc R.
Drop off was uneventful as is usually the case and requires very little assistance. The staff not as knowledgeable as could be, but I think it's because they are a storage business, not a truck rental business.Louise R.
Le client n'a pas laissé de commentaire.Andrew Z.
Le client n'a pas laissé de commentaire.Anthony P.
Thank you very much. I appreciated the excellent customer service.Karen W.
Great job and experience thank you God bless your family and companyMack W.
Friendly, fast service. This location made it quite easy to rent a van for a few hours. Would not hesitate to use them again.MALVIN R.
They made it difficult to rent a uhaul. I've been to a lot of uhaul and this by far is worst experience. They make renting a uhaul very difficult.Richardo G.
Moon was who checked us in at pick up and out when returned. Very nice and friendly. Helped with any questions and fast. MerciMaribel G.
Le client n'a pas laissé de commentaire.LaTonya J.
Nothing, great service.James G.
I can't tell you enough how friendly Moon was. I was nervous enough about moving and she made me feel at ease. I will come back to this location from now on for all my future moving needs. Excellent and very friendly service!Magdalena F.
Le client n'a pas laissé de commentaire.PEDRO C.
Your lady was friendly and helpful, it made my experience there much better! Merci.Jeffrey C.
Customer service gentleman who checked me in at the Brea store was nice and made everything simple and quick.Elizabeth D.
The office hours should be open earlier. Kyle was very helpful & friendlyTwee H.
There was trouble with the online system and no other options were available. I waited 45 minutes to pick up my truck and upon return that same day, they wanted me to park it in a tight spot and so I did my best several times and finally simply pared it in a handicapped spot. Please train your staff to speak louder while wearing masks and to have other options if the online portal is unavailable.Steve S.
Le client n'a pas laissé de commentaire.Edward K.
Nothing service was greatKenneth C.
Le client n'a pas laissé de commentaire.Jerry B.
Truck was dirty and very old. I would not recommend anyone to go there. I rather drive down to the bigger location where they are expert .KETAN P.
The young man that helped us was extremely helpful and very polite. He made everything so easy. Merci!Rocio A.
The vehicle had an oil leak that dripped on my driveway. Otherwise the vehicle was okay. It was not very clean on the inside though. The service at the rental location was good.Ken B.
Le client n'a pas laissé de commentaire.MICHAEL T.
U-Haul really messed up our reservation. It is not the fault of this location, because they were also at U-Haul's mercy. U-Haul made our experience HELL. You should all be ashamed of yourselves. You changed our location multiple times, moving it farther and farther away from us and the pickup time too, without ever notifying us. I found out about the change of location and pickup time when I called the day before to reconfirm. BAD EXPERIENCE!!Howard P.
Le client n'a pas laissé de commentaire.NICHOLAS P.
Vincent was very helpful snd professional thank you returning was smooth thank you markMICHELLE G.
I was not informed about a $63 refill gas charge if you don't fill the tank back to the spot of the gas gauge you start your move with. So I find out that a $10-15 gas fill up cost me $63 extra which seems like a scam. I will be going to corporate the B.B.B and reviews to enlighten others against this.Roger H.
Made UHAUL reservation over the phone and was told their office would be open at 9:30AM so we reserved the UHAUL for 9:30AM. The worker didn't arrive and open the office until 10AM. We refueled before returning, but was charged $8,05 because apparently we were off by 1 (ONE) GALLON. The fuel gauge didn't even have tiny notches to come up with that level of precise accuracy. Never renting from here again and do not recommend anyone else to either!KRISTINE G.
A great rental. Everything was fast and easyRob H.
Le client n'a pas laissé de commentaire.Richie S.
Le client n'a pas laissé de commentaire.MARC P.
Better customer service and engagement with the clientGABRIEL L.
High mileage chargeGus M.
Le client n'a pas laissé de commentaire.Andrew C.
Nothing, it was flawless!Jason W.
Le client n'a pas laissé de commentaire.MIREYA C.
when i rented the truck i paid more for a ramp and i didn't a truck with a ramp. Truck over all was not clean at all and i wiped down the inside of the truck with many disinfectant and my wipes were black. The truck was dirty, with wrappers under the seat, back of truck had cement chucks. Also the passenger side door wouldn't closed very well and you had to slam the door to close. I feel i should be reimbursed for have of the money i used to use the truckMARIET S.
The place was awesome... the guys was super nice. But i thought we have to check in online. and it seemed like nothing was good enough to approve the rental to us. chat person Mayra seemed rude. if i rent again i will make sure that i can go inside. i will never check in on the online app ever again.BENJAMIN R.
Le client n'a pas laissé de commentaire.RYAN F.
Le client n'a pas laissé de commentaire.EDGAR A.
This was the cleanest Uhaul I have ever seen in my life. Everything was wonderful :)Marjon B.
The customer service was great but when I rented the van it was dirty with debris so I had to sweep it out before I put my stuff in it.Louisa P.
Note that this site, for which the ratings apply is NOT the location with which I contracted. They were good about contacting me to pick up my truck at this location, but this is not the location initially contacted. Everything worked very smoothly despite providing fewer blankets than requested. What wasn't clear was that you can provide information on line "to cut the wait time in half", but what they didn't tell you is that you have to give the person all of the same information instead. With this kind of situation, there are concerns about identify theft.Susan R.
Le client n'a pas laissé de commentaire.Sandra C.
Le client n'a pas laissé de commentaire.CALEB P.
Make it more clear that all communication will be by text and what to do when returning vehicle. Mile odometer not visible on dash. Could not accurately report miles. Had truck for approximately 2 hours and was home before I saw how to return video. Pointless by then. Otherwise rental process and truck condition OK.BRICE R.
I booked a dolly, but it was not there when I picked the trunk up this morning.Yong Woo A.
Small location without much to speak ofBruce C.
Le client n'a pas laissé de commentaire.RACHEL K.
I felt the need to share my experience today because I was extremely disappointed by the service we received. To be fair I don't want to make any major assumptions, although after going over the events of my experience at this u haul, I feel as though I should share. My husband, mother-in-law, and I (who are all Asian) went to this location to rent a truck for about 2 hours for a quick move. Understandably, when we arrived, there was a table situated at the door due to COVID-19 restrictions. We asked the employee inside how the best way to rent a truck was as it was my first time, and he informed us that he was unable to assist us and that we would need to complete the request online and outside. We didn't think much of it so we started the process. Unfortunately because my phone is an older model, and my internet on my phone was so slow, we had requested to see if he would be able to directly help us.... He essentially told us no, even though he wasn't doing anything else and that despite his computer working, he couldn't do anything to help because we just had to do it online. Additionally, he placed the key IN the back of the truck then closed it with the padlock despite us sitting outside while we were working on the online reservation and he went back in. Eventually we were able to complete what we had to do and when we returned, we noticed that this same employee was assisting another couple (who appeared to be Caucasian) whom he allowed in the building with the table, originally blocking the entrance, moved aside and handed them their key. It felt strange since he seemed to be very adamant that we do not stand near the entrance when it was just us Asian folk, however he didn't seem to have an issue with this other party. As I came into the establishment I asked what the next steps were since we were done and he told me to place the key on the counter. When I waited/hesitated for the next step, he asked "oh do you want a total?" as if he hope that I would just leave ASAP. I said yes and he decided to wear gloves (again that's fine, since COVID) but he wasn't wearing any when assisting the previous couple. All this to say, I probably won't be returning to this establishment even though I live very close to it. It was really unfortunate that we left feeling like this business went out of their way to not help us while they were more than happy to help others. I also really don't want to assume that this employee's behavior was a result of racially motivated micro-aggression. However, hopefully this can at least bring a little more insight to the management/staff/etc on how to treat everyone with the same respect moving forward, specifically (Mark Robinson).Jessica L.
Online check in was not as easy as it should have been then when I went to pick up the truck I rented I was having problems getting into the rental agreement but luckily the young man at the counter walked me through it and I was able to get the rentalRobyn L.
The app that's used for pick up and return of the vehicle is not user friendly. Such a pain to use.Todd N.
Le client n'a pas laissé de commentaire.Traveon C.
I asked for counter service, made a reservation online and then had to spend an hour talking thru a door to an employee to set up an account on the app. Unacceptable.Jody D.
When the instructions guided us to enter the truck to obtain the mileage, we could not do so since the screen was stuck on the low fuel message. We needed to call customer service, who then transferred us over to Roadside Assistance, who could only provide the last known odometer and couldn't help us with gas to get to a gas station safely and spent an extra $60 putting gas in the tank. It should help the next renters, since we dropped it off with half a tank, but our experience sucked.Elizabeth B.
Le client n'a pas laissé de commentaire.linda L.
Le client n'a pas laissé de commentaire.BENCE F.
The mobile check in is great but I had to wait 15 mins on the advisor approval. Speed that up a little pleaseMichael G.
Le client n'a pas laissé de commentaire.Alezander A.
I arrived early and ready then after I'd filled everything out via the app I had to go inside to show the person working there the screen saying, "Please give the person the keys" and they had LOST the keys. So we had fun time looking around for the keys to the van I'd rented and they were no where to be found. I had to rent a larger truck that used more gas and was told I would receive a discount but I didn't notice any. This is the second time I've rented a truck and the one I had reserved had issues and I had to be "upgraded" to a larger and more expensive unit. I think this is my last time using uHaul and I'm just going to hire movers from now on.David L.
Le client n'a pas laissé de commentaire.Yu Z.
Le client n'a pas laissé de commentaire.Mary T.
Le client n'a pas laissé de commentaire.wendy M.
We didn't talk to anyone. We just dropped off the truck and keysJamie L.
FIX YOUR HORRIBLE WEBSITE PICK UP SYSTEM! IT'S HORRIBLY FRUSTRATING!Matthew M.
Did not have a drop box for after hours key drop off.Marlayna V.
Le client n'a pas laissé de commentaire.Isaac B.
Le client n'a pas laissé de commentaire.Wayne P.
The staff was friendly and incredibly helpful. Very professional. I really appreciate the level of service at this location - GREAT EMPLOYEES across the board.Kristen D.
Le client n'a pas laissé de commentaire.Isaac B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Kristi K.
I would recommend this location because of its proximity to my home. However, the parking lot is very small and difficult to maneuver the rental truck. the staff was very friendly and helpful, but we had problems with the software asking me to photograph my driver license.Janet K.
Le client n'a pas laissé de commentaire.Tsanyu W.
Le client n'a pas laissé de commentaire.Mark R.
This location was one of the best service experiences I have ever had with U-Haul. Thank you for making my move just a little bit easier and I look forward to the next time I need a rental with you guys.Henry M.
Very friendly staff. Mark was very nice and helpfulEdmond H.
Excellent service à la clientèle. This facility is excellent.RONALD C.
Le client n'a pas laissé de commentaire.Alfonso A.
The horn on the vehicle I rented did not work. I did not know this until I tried using it to warn another vehicle on the road that it was about to hit me.James R.
Le client n'a pas laissé de commentaire.Isaac B.
The associate who was working Sunday (11/10/19) was very helpful!Allan A.
It wasn't the location and the attendants I've worked with are great. I did the self check in/out this time and that was an issue with the app and the mileage and the cleanliness that is hard to document and verify prior to check out which then causes a bigger issue.tammy V.
Everything was excellent.Troy S.
I have only rented my Uhaul from Security Punlic Storage. Mark, Vincent and Isaac have always been professional and courteous every time I have been there. I will continue to use them for my Uhaul and storage needs and would recommend them to anyone that needs the same services.Karen L.
can't think of any improvementMonica B.
Excellent Local Service!!! I was upset my rsv was cancelled I had a meeting missed a call from hail after making my rsv online thought it was incomplete until I heard the message when I called the Rep was very rude n smart pants however getting there and the exceptional service received in the local office made up for it!!!Apphia-Yaya S.
Excellent Customer service.. Service was prompt and assistance was provided timely. Kudos to the employees of this location â€" keep up the good work.. Best â€" FrankFrank P.
Le client n'a pas laissé de commentaire.William S.
I had seen a uhaul site online that said you offered senior discounts. I mentioned it to your rep when picking up the truck. He could not find it and neither could I on my phone. I had no issue withnot receiving any discount without seeing the offer. What I did not like was your reps response implying that I was trying to get away with something. Also, your taxes and fees are not clear until presented with the agreement to sign which feels deceptive,Bennet P.
There were cockroaches in truck!!!!????Diana F.
Le client n'a pas laissé de commentaire.Patricia M.
You couldn't ask for anything better!Kory P.
Le client n'a pas laissé de commentaire.GLENDA H.