Customer Reviews for Security Public Storage
(Concessionnaire U-Haul dans le voisinage)

277 évaluations

13650 Imperial Hwy   Santa Fe Springs, CA 90670

(562) 356-9120

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(562) 356-9120

13650 Imperial Hwy
Santa Fe Springs, CA 90670

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

TIGRAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Thank you, Steve

STEPHEN A. 
Évaluation :
3

Revisar ambas personas El gas indicado en Los papeles

OSWALDO L. 
Évaluation :
1

When we picked up the equipment the person who helped complete our paperwork made us pick up the truck from behind the facility and it was very hard to get the truck out. We had not completed the contract or confirmed the transaction when he provided us the key and told us to get the truck from the back. We frequently rent trucks from uhaul and are used to having the employees Friné the truck to the front for us to confirm the transaction. He was very short with us and didn't try to help us.

SERGIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
2

Too small, not enough options

Bernard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAS DAVID G. 
Évaluation :
3

I would t recommend UHaul at all. I was on hold for almost an hour getting assistance on the detailed bill

ALEJANDRO G. 
Évaluation :
2

Firstly, I ordered a 20' truck and they gave me a 15' truck. I ordered moving covers and they didn't have any. I ordered a dolly and they didn't know about it. It seems like they were clueless as to what I had ordered. But the worst part was their demeanor. They really didn't care to help make my already inconvenient situation any better. This was the worst service. Because of the smaller sized truck it forced me to make multiple drives. I also had to buy 100 $worth in moving blankets.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTEBAN M. 
Évaluation :
5

The ramp is to short making the Loading and unloading heavy stuff difficult

DENNIS S. 
Évaluation :
3

Poor customer service. Truck wasn't ready, didn't have keys. Made me walk to the back of location to inspect unit then walk back for keys…

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
2

I'm not satisfied with pricing.

SONIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Great service!

Darius F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADILENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA K. 
Évaluation :
2

Over priced. Crazy fees.

MARYLOU V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT T. 
Évaluation :
5

Renters should be reminded of the hours regarding gates closing etc

Marvin E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
1

Make sure the trucks are clean & ready for next customer. We had to wash the truck ourselves it was full of drywall & cement residue which delayed our moving plans.

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina S. 
Évaluation :
5

Thank you for being so accommodating, clean truck and ran well.. maybe check the breaks. They made a little noise

Ronald S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandy F. 
Évaluation :
4

The customer rep needs to wear a mask! Otherwise it was good.

Dan F. 
Évaluation :
1

Better customer service. Avoid automatic fees.

Julissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhorda F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica V. 
Évaluation :
5

It was a nice experience. The lady who assisted me was extremely helpful and pleasant.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Clean out the trucks before renting them out.

crystal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adela M. 
Évaluation :
1

Arrived to pick up rental at 10:00am the truck that was rented by customer before us did not bring back the Rental till 11:30am. I know and at times you can be back little late, but I wasted 1 1/2 hours sitting outside building waiting. We we're told they couldn't do anything but wait for there return. Yet that made us late for our pick up. People have some consideration.

STEVEN P. 
Évaluation :
5

👍

ARMANDO P. 
Évaluation :
3

Every truck should have a ramp. The one I rented did not have one and it makes everything harder to load!

CESAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
3

The truck was dusty and the lady at the location was a bit rude

Francisco R. 
Évaluation :
5

Had a great experience with your truck especially with the air conditioner...truck drove smoothly and the price was alot cheaper then Penski. Thank you for your clerk's assistance with all the paperwork, it was great. Next time no need to call any one else!

AUGIE M. 
Évaluation :
5

Great rental experience! Staff was efficient, friendly and went out of their way to make us feel welcome - even during COVID restrictions! Highly recommend THIS location!

Elizabeth M. 
Évaluation :
1

The woman running the location wouldn't open the door, it was locked. There's no indication I was to wait until someone showed up to help me. When she talked to me it was through a door I could not hear and then made me bend down to hear from a hole in the door. I was told to return equipment by 5pm. I was not told that the gate was closed and I couldn't get access to my personal vehicle in the lot. I wasn't told what to do if I had to return after hours. Really unprofessional service and a lot of unnecessary hassle that I could have avoided had I been spoken to.

Michele W. 
Évaluation :
5

I know its just a moving van, but it was extremely dirty in the outside. The inside was very clean. Thank you U-Haul.

DIANA V. 
Évaluation :
3

The employee blamed my debit card for the transaction not going through, saying that I should have used a credit card (which I don't have) then swiped/tried again and it went through just fine. Moving is stressful enough, this added panic was unnecessary.

Javier B. 
Évaluation :
1

they add extra charge in my rent when I ask them to remove it she said I will then she didn't do it

Sam S. 
Évaluation :
1

I went to this location at 9pm because the U-Haul reservation said you can drop the truck off any time after hours as long as you do the online check in for the truck and drop the key in the box. However; this location has a gate and you can not go after hours. I tried to call the office and U-Haul but no answers so I had to drive back home and go back the next day. The next day they asked me to come early because the person who needed the truck arrived early. I told them about the inconvenience the night before but they did not say much about it. I called in the morning to make sure the gate would be open and no one answered. The U-Haul customer service had to call for me to find out.

Stacia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tameshia H. 
Évaluation :
5

Fast friendly service! Love this place, have rented trucks here many times.

DONNA R. 
Évaluation :
3

Better customer service

Vipul M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sung H. 
Évaluation :
1

Cargo van looked like it hasn't been washed in weeks. Returned the car at the same fuel level, but they charged me for 1,5 gallons claiming it wasn't returned at the same level. I have pictures to prove it was returned at the same level as pick up. Won't ever rent from this location or maybe any U-Haul again.

Ali E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBBIE G. 
Évaluation :
5

truck was not clean, prior user had moved gravel, there was residue everywhere. But not a problem for me, I was moving concrete block. The cleaniness was not a problem, I just did not ant to be charged a cleaning fee- so I showed the clerk before I left with the truck. I was satisfied with the vehicle- will use this facility again if I need a rental.

ANDRES R. 
Évaluation :
3

I have to say that the Security Storage is great, but I am NOT HAPPY WITH UHAUL!!! First I reserved a truck, that was TOO SMALL and now I have to wait until I get enough money to rent YET ANOTHER truck to bring the rest of our stuff in storage. I TOLD the person I was talking to when reserving what we had and still we get a small truck, NOT HAPPY!! I paid 1 300 $for something that didn't even do the trick! Not to mention the LONG drive to Oregon

Lisa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALMA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
4

Picked up truck at 9am, no problem truck ready, only used it for 1.5, it was a quick move, when returning they thought I was bringing it back cause something was wrong, but nope move was completed fast. When prepared things move smoothly! Would recommend this location, easy to find.

Debra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SESA G. 
Évaluation :
5

by far the best customer service when I've had to rent a uhaul which is once a month.

JENNIFER G. 
Évaluation :
5

so far the best location and customer service when renting a Uhaul.

Tomy L. 
Évaluation :
1

The mobile app and self-pick up service is a lengthy and difficult process. It also takes more than an hour to get a representative on the uhaul phone number to assist.

JESSICA T. 
Évaluation :
5

Thank you for the easy transaction and professional service. Thank you again for the frequent follow ups.

Long V. 
Évaluation :
5

I was really impressed with the speed and efficiency of the rental process and customer service representative who assisted us. Thanks for making this such an easy process!!

nathasha A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marygraceanne V. 
Évaluation :
2

I received 3 phone calls hounding me to confirm that I was dropping off the truck at the scheduled drop off time. 2 phone calls the evening I received the truck and 1 time the morning of the return. I returned the calls and clearly none of the associated at this location made a note of my return calls confirming. I also told the person in the morning that they were hounding me and their reply was we have this truck rented a half an hour after my drop off time. I have never experienced this and would chnage my drop off the location in the future to avoid being hounded. When I picked up the vehicle the associate at that office said I can request a loca8closer to my house, has he left it open. Quite annoyed.

Angela C. 
Évaluation :
5

Nothing everything was good

SARA ALICIA L. 
Évaluation :
5

Gas gauge was given to me at what was said 3/8 tank. When I turned off the lot the needle never went over a quarter tank. The. I was charged the extra amount at the end.

Steve S. 
Évaluation :
1

The woman was very rude and not accommodating. I tried calling explaining to them that I was on my way but would be late. No one answered when calling at 0850. Tried calling again but nothing. When arriving they tried to charge me for miles when I clearly did not exceed my miles but did charge me for an entire extra day for being late (less than an hour). So basically paid for another 24 hours without any use of it. Totally ripped off by this facility. Should never recommend them or have them used as a drop off facility. They make a BAD name for UHAUL.

Joyce N. 
Évaluation :
5

This is the best location you could possibly rent from!! Turner Kimball

TURNER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham C. 
Évaluation :
5

best location to rent a U-Haul. Friendly, courteous and professional.

Tomy L. 
Évaluation :
5

Hellen was so nice and helpful, I would come back again

edguardo R. 
Évaluation :
2

Both things I ordered were not at the location I drove 17 miles out of my way to have both things at the location of pick up. And then had to drive to 2 locations to pick up my 2 rentals . Wasn't happy

Ryan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
5

Everything is good.

Paul K. 
Évaluation :
5

The system you guys use to sign in using your phone taking pictures not everyone has smart phones an some do but dont like having to use them

Richard G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold C. 
Évaluation :
5

Fast, friendly and excellent service.

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marisol B. 
Évaluation :
5

Last minute rental took less than 5 minutes to walk in & out with the truck loaded with dolly's & moving blankets...on a Sunday. Awesome

Roman A. 
Évaluation :
5

Friendly people

OSCAR A. 
Évaluation :
5

Very helpful staff helped to get through the check in process with the pressure of a planned power outage that was about to start

Charles M. 
Non les évaluations ont été soumises pour cet établissement.

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