Very nice friendly , people to work with
Susan L
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very polite and helpful staff at location. Great overall experience.
Jeremy HPut a U Haul sign on the building.
John` MThe gentleman who assisted with the rental at 10 am on Sunday, Feb. 4 was kind, prompt, helpful and made it an overall smooth experience.
Drew VCustomer service was phenomenal, give those boys a raise!
Ashley WI didn’t notice until I drove away that the last renters left their rental agreement and a redbull in the van.
Cedaejia LRinse and repeat
Marlin BBeautiful people behind the counter: cool, calm and down-right pleasant. He and she deserve an award for diffusing a frustrating situation. Je
Heather HMajor error on our invoice - I returned the vehicle at same fuel level and they charged from Empty to fill it.
Mark PFriendly, efficient, all went well
Ronald PFront desk person was great. Friendly, efficient. Big thanks to him.
Zachary HSuper nice people and very clean van. Would recommend this location!!
John lCheck gas level while parked in front of office. Being parked where there's any kind of down grade makes fluid levels not accurate. Fluid should always be checked in level ground.
Maryann OOur whole experience with U-Haul on NW Vaughn was amazing but what really made the difference was the agent who helped us. He was so kind a patient and explained everything so clearly. He was just the best. Made a stressful moving day so much less difficult. Thank you!!
Stacy CGreat service!
Esteban DThis locations is primarily a storage facility that accepts drop-offs. I was billed for an extra day so I'm going to have to deal with that.
David KEasy process for pick up and return, friendly staff, convenient location.
Monique GSuper friendly on it guy working!
Becca BNo improvement necessary. Check-in was easy and the agent made it easier and pleasant. The truck was clean and served my needs well. What I really needed, however, was a pickup truck rather than a van, but I understand pickup trucks are scarce and not based at this location.
Philip SI wouldn't change a thing. My 5-Star experience started with the first phone conversation with Tina Tillery. She was extremely helpful from start to finish. She exceeded expectations in every category.
Leonard GThe representative did not mention the gas cost. Had I known it would be $30+ for just 38 miles instead of market rate of about $10, I would have put the 2 gallons back before drop off. Who can afford that at a time like this? At the airport, rental car companies have signs EVERYWHERE, AND they tell you, AND they point to it on the contract, AND you sign which option you will be choosing. Incredibly misleading UHaul!
Jennifer NVery helpful staff, thank you!
Raymond DGreat customer service. Thank you!
Neal OThese guys are the best. They go out of their way to be helpful. Je les recommande chaudement.
William DStaff is very nice and helpful. Easy to pick up and return equipment.
Adam MGot an old truck with multiple issues. No usb port like the newer ones, seems minor but charging and music are a pretty big deal when you're driving for 40 hours. Tire monitor system malfunctioned the entire trip. Tire kept losing pressure and needed inflating every hour. Had to call roadside assistance to replace tire. Wipers were nearly useless in extreme weather conditions. Overall hugely stressful experience during a cross-country drive.
Hamilton KThey told me if I bring it back before 6 PM. I could check it in with them. I brought it back at 5:50 PM and he told me he could not check it in then I asked him to verify he had received it. He said he did not work for U-Haul and couldn't help me, but he was the same guy who signed me up for the rental. He also told me if I don't use 50 % of the gas it would be no gas charge. Then he charged me for gas but I sent a photo showing that it was +50 % in the tank and received a refund from U-Haul. Lots of miscommunication at this location .
Aaron kI didn't catch her name, but the associate at Security Public Storage was an ABSOLUTE delight both when I picked up and dropped off my rental.
Ashton SGreat staff.
Barbara M2nd location where I reserved a furniture dolly only to arrive and find out that there were none available. Kind of disappointing, but not the location's fault.
Charles HService members were friendly but everything else was poor. Truck was not clean and had no fuel in it. Gas gauge literally said "0 miles of fuel". I was warned of this by staff. I managed to get to fuel station in time but had to pay a premium rate for gas. The reservation came with an appliance dolly, which I paid for, but despite confirmation by staff, was not in the truck when I drove to my location to move a refrigerator. When I returned the truck, staff said they would reimburse me the dolly cost but that didn't happen, so I had to return the next day. Not sure this experience could have been worse frankly.
Roland FI reserved a dolly. I was told a dolly was in the truck. I drove off. No dolly in the truck.
Roland FNo complaints
Peggy MMax at the front desk was extremely helpful and friendly. I appreciated it. Thank you!
Samir REveryone at this location was so friendly and accommodating!
Tara NNot charge overages when you make changes to pick up.
Jacob VFront desk clerk was very personable and helpful. It was an overall easy and great experience.
Christina HMake sure the customer knows where to leave the keys...
David SThe customer service was super helpful. It would be nice to inform about how the gas tank, lights, and hazard lights work as that tends to be something I'm not familiar with as the vehicle is new to me. Other than that, the guy was super nice and helpful with clear instructions. Very quick pick up and drop off.
Marianne Psuper friendly customer service rep, and very helpful!!!
Keith DTina, the manager, was awesome to work. She was very nice and knowledgeable. Excellent service.
Chad HThe staff were so awesome! And my truck was great. 15' and easy to drive- fit everything we needed in it. We ended up renting a storage unit on site too. Very easy process. Super secure facility.
Megan NGreat customer service!
Jesus SThe movers that I hired and paid for did not deliver the service.
Brian CFriendly and professional staff at both check out and check in. Very helpful. I appreciate being able to hire movers too!
rilene aBetter estimate about what the trip might cost when booking online.
Shawn GThe representatives here were very helpful.
Christian Cyou charged me for insurance, which I chose not to get… so don’t do that in the future?
Michael SThe truck I rented from this location was very dirty with bio hazard waste, soil, trash, and unknown liquids in the back. I had to sweep & mop the truck before even moving my items. I reported these issues to Security Public Storage & they were very dismissive saying I needed to contact U-haul directly. I inquired if the storage service employees were responsible for checking and cleaning the trucks between customers if needed, and the rep told me they are. So in my opinion this was important feedback for them yet I received no apology, gratitude for reporting the issue, or offer of assistance until after I pointed out that it was reasonable for me to report it to them. However, when I contacted Uhaul customer service, the woman I spoke with on the phone, Joelle Berry, was one of the most kind, helpful and empathetic customer service reps I have had the pleasure of speaking with in quite some time. She was understanding and helped me submit the report and quickly offered an apology and a gift card as a way to make up for the condition of the uhaul truck. I am very satisfied with the way she handled the situation and wanted to make sure I mentioned her outstanding performance. All in all the prices were fair to rent the truck, it ran well and the inside cab was in decent condition. I just think the Storage business employees need to be sure to check the back of the truck in between customers. The front desk worker I picked the truck up from was friendly though. Hate to give bad reviews but I've decided to practice honest feedback.
Kathleen TI appreciated the friendliness, flexibility and considerate service of this site and service. Thank you!!!
Paul SYou did great. No inputs for improvement
Eric Wsuper nice guy working there. top grade
Jens BTina and Gavin are great! Newer facilities and well laid out.
Steven RThe online reservation location and the text confirmation for pick up were different and caused confusion.
Ryan JStaff was very friendly. But once again it took longer to drop off with the app than going inside to check out
Leton NQuick, friendly and professional with equipment in good condition.
Robert HThe front tire was low that ended up costing me more gas and when I returned it they charged me an extra gallon of gas when the truck was not ready for moving.
Daniel MSuper friendly and accommodating
Merritt R