Évaluations des clients Security Public Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Security Public Storage

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Ralph H. le

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Le client n'a pas laissé de commentaire.

Tom D. le

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Le client n'a pas laissé de commentaire.

sergio m. le

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TO TELL YOU THE TRUTH..STAFF VERY KIND,.BOTH OF THEM... THERE'S NOTHING TO CHANGE..TEO THUMBS UP..

Ron B. le

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Good folks. Quick service. Thx.

Christiana S. le

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Le client n'a pas laissé de commentaire.

richard b. le

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Ramp and box dirty

Dale D. le

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Nancy and Art are/were wonderful people to work with. Will recommend this location to anyone in need of a rental.

jim n. le

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Overall the experience was very good the only thing lacking was a good selection of moving supply’s ????????????

Leyva T. le

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Great customer service, very pleasant and very helpful. Will send all my friends

Deborah G. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Not place a hold of $300 on my account really shitty

Ricardo A. le

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Next time don’t send a customer to 2 other stores only for them to not have avaible what the customer reserved. I wasted over an hour waiting in lines and driving between stores.

tara o. le

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Le client n'a pas laissé de commentaire.

Roberta C. le

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Customer access very difficult due to geography.

kenneth s. le

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Le client n'a pas laissé de commentaire.

Richard Z. le

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Le client n'a pas laissé de commentaire.

Stacy K. le

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Le client n'a pas laissé de commentaire.

kaloda s. le

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Le client n'a pas laissé de commentaire.

Sharon H. le

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When I picked up the U-Haul the customer service was excellent and he let me know about a huge discount if I dropped it off at another location. He saved me $84 dollars!! Thank you!

John J M. le

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I wanted a 10 ft van - your computer said silverado does not have any although there are 4 in the yard yesterday and today - you sent me to El Rancho - they do not open til 9:30 and I wanted to get done before it gets to hot - so I stopped there yesterday and asked if I could pick up the truck last night - ok 5PM he said - went back at 5 PM and he said we don't have 10', but we hae 15 ft for $29.95 - what could I do??? your computer said they had 10ft he said at 11am I could pick up 10ft at 5PM, at 5PM he said they don't have any - total rip off your company - by the way today there are still 4 10ft vans at silverado yard at 1PM when we got finished you pulled this before - it is called bate and switch and it is illegal

edward j. le

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Excellent customer care. Ghe truck was in good condition. Just wish there was a place to drop the truck at night. My wife has epileptic vertigo and has never been able to drive so that was difficult. Otherwise, excellent all the way around.

Todd K. le

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The phone number is not forwarded to a uhaul representative. The phone just rings and rings.

Paul B. le

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Le client n'a pas laissé de commentaire.

Corean M. le

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The guy there was just okay.

Charles H. le

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Le client n'a pas laissé de commentaire.

Kris N. le

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Was told to drop off at specific location over the phone, went there and they said they don't accept trailer drop offs. Was told to go to location #2 (did that) and they said they didn't have room for trailer and sent me to 3rd location. 3rd location was fine but again just as frustrating as pick up situation. Was not offered any time of discount or anything for all of the inconvenience. overall NOT happy.

Rogelio G. le

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Picked and and the trailer was fine. I asked for a 12 hr rental - they stated they don’t do afterhour drop offs, had to come back the next day to drop (before my other appointments) . I tried calling U-Haul to see if I could change drop off location they stated that can not happen either. I had a small crib that I wanted to donate, no donation places would take it (tried 4 places). I asked if I could throw in their dumpster, they said I could not but I could take it to the dump. Got charged for leaving it in trailer. I will NOT be renting like this again.

Dustin G. le

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Location on Oddie Blvd said they didn’t have a tow dolly when there at least 4 outside. Employee said they were broke. He sent me down the street where these employees were nice enough and got me set up. When I dropped off the trailer I was unsure if I was supposed to unhook it myself because no one came out of the office to help me during this process. So I unhooked it myself.

David C. le

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UHaul gave me a reservation time that wasn't matching the hours of the business that was keeping the trucks. And that happened twice. Once in the evening and once in the morning. We lost so much time because of this... It is very difficult to trust a UHAUL reservation. I always have to double check or doubt everything Uhaul Customer service is telling me... Very poor experience.

daniel G. le

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Le client n'a pas laissé de commentaire.

Claudia A. le

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La ayuda de los empleados muy exelente si lo recomiendo

DAVID K. le

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Le client n'a pas laissé de commentaire.

Stacy H. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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The guys were very friendly and professional. Our experience was very positive. Truck was clean and ran perfectly. Only problem is the front is very small and hard to maneuver and park but they are in the middle of renovations. I would use this location again.

igor m. le

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Le client n'a pas laissé de commentaire.

BRIAN B. le

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The office was behind a locked gate that only the storage customers had access to.

Eric S. le

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Office was under construction however the staff was great. Christian was the site manager and he was terrific !

Abigail R. le

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Was a bit odd having a truck with the "Wrong Size Hub" on the right side, causing it to constantly display tire pressure is low on the right front tire. Also the location we picked it up at was a licensed dealer but they also had construction going on which made finding the office confusing at first when the office is INSIDE the gate and the only way inside without a passcode is a gate-door with a lock on it that looks like it's locked (but isnt).

Sandy P. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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Le client n'a pas laissé de commentaire.

Ray D. le

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Le client n'a pas laissé de commentaire.

Elaine S. le

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Le client n'a pas laissé de commentaire.

Norma J. le

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was great!

Delia F. le

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Everyone was so helpful so it was a fantastic experience. No change.

Robert L. le

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Le client n'a pas laissé de commentaire.

Martin A. le

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I rented for a day to haul some items that was was 11 miles away went back and forth twice and when I returned the vehicle, I was told I put 90 miles on the vehicle. Utterly ridiculous. Never renting from them again. Shady.

athena m. le

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Le client n'a pas laissé de commentaire.

ray w. le

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Le client n'a pas laissé de commentaire.

brian s. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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This experience really was as good as it gets for practicality, service and value.....in my opinion

Joseph W. le

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The web-site gives the dimensions as 48" wide which is correct. However, the door width is only 42" wide, As a result I had to disassemble the item I was moving to get it through the door. Please add the door width to your description. This will help future customers. Also, the clerk at the pick-up location did not do a check of the brake/tail light operation. Although the lights did function properly, this safety check should have been performed prior to my leaving the site.

James G. le

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The Location may be "Average" but the Staff Is Excellent! Highly Efficient.

EVAN G. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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My wife and I were left on the side of the road for HOURS before someone came to tow the truck. we kept calling to be picked up and for help from Uhaul, but it took about 5 hours please be prompt arriving at the scene.

Laurence H. le

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Counter help was great.

Ana l. le

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customer service is very bad they take to much time even when we check in online location is crazy stupid to get in and out and they want us the customer to do most of the job like take of the trailer and park it. next time i use u-haul service i'm going to a real location were they do thing right. at this location there was to much attitude it was awful.

Brandon S. le

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Awesome staff!

Pearl M. le

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*I waited for about 20 minutes outside the store at 3:30 in the afternoon because the rental office was lock. Although the sign says to call the 775-358-7550 number for assistance if the door was lock, I heard it from the glass door that it was the office phone that was ringing. and of course nobody answers it because no body was there. WTH? *There was only Christian the store manager helping all 4 customers. I was the 3rd one (which was another 15 minutes wait) *The truck smelled like urine

Louis B. le

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my pick location was changed to this one not knowing they were only open about 90 minutes with no key drop. I hired 2 movers from the web site who called me but failed to show. Despite all of that I made the move, got gas and arrived 11 minutes late as the rental agent was leaving. She saw me drive up and still took off. Had to return the key

Greg B. le

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None

Terry L. le

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I asked to drop it off in Tracy, CA and I was told that would be okay. When we received the e-mail, it stated we had to drop it off in Lathrop which was a couple of cities over. That was not acceptable, as I live in Tracy.

Andrew M. le

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Nothing. Christian was phenomenal and went above and beyond to make sure everything was right.

Eugene Z. le

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Le client n'a pas laissé de commentaire.