Le client n'a pas laissé de commentaire.Jabari M.
Customer Reviews for Security Public Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sparks, NV 89431
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 4h pm
- Mar - sam : 9h am à 5h30 pm
- Dim : 10h am à 3h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both pick up and drop off where not at 9am when scheduled. Employee was late 10 minutes for pick up and 15 minutes for drop off. Should not be setting times you can't keep. Time is money for people and I had to wasted time because the employee didn't understand that open at 9am doesn't mean you show up at 9:10Christopher L.
The lady at the front, when the rental was returned, was short with us and more concerned where my truck was parked rather than helping me. I told her the dolly i paid for wasn't in the truck nor given to me and she said she would take care of it. She didn't. The rental was okay- the paint was coming off the side and looked like there was some damage to it and the seats had crumbs on them.Amanda S.
AucunELIZAR PAGADUAN D.
The truck was sent out with below standard rear dually tires. I had one blowout due to no tire tread. Once I pulled over after the blowout I looked at the other rear passenger side tire and it was as slick as a bowling ball. I took pictures and sent to the roadside help line and they were excellent in getting both tires replaced. Once I got the 2 new tires on the rear passenger side I was on my way but then 3 miles up the road the engine lost power and had to pull into a rest stop that was close by. I noticed that the blowout caused more damaged to the tailpipe. The lose rubber had bent the tailpipe so bad that it restricted the exhaust and truck couldn't run. The bottom line is I got home about 6 hrs later than should of. The location I picked up the truck didn't check tires and I was sent out on the road with a potential very dangerous situation. I have contacted u haul and they told me a district Mgr named Beau Hensley would be contacting and a week or more and no contact from u haul. I wanted less charges to my bill because I shouldn't be paying for a experience that was way less than promised by u haul. I understand that things happen but this was total negligence on u hauls program and no one should be put in jeopardy as I was.JERRY WAYNE H.
Great customer service, polite, friendly and absolutely no delays out or back in. Very professional.WILLIAM CHARLES B.
I was way over charged on this rental I needed one way truck and was not charged accordingly I have never had such a bad experience with you as I did in NevadaJose R.
No problems, the check in was great!!! Well done!!FREDERIK W.
Le client n'a pas laissé de commentaire.JEREMY S.
You charged me for gas I didn't use... Before returning the truck I stopped at a gas station and replaced what I'd used..I have a witness to this as well as a receipt. .. Yet when I got my email receipt from you 18,52 $ was added to the bill for the cost of five gallons of gas... Why do you have to rip people off to make a profit? You can be sure I won't be using this UHaul provider again....Kenneth W.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.MARY MARGARET L.
Le client n'a pas laissé de commentaire.DAVID O.
The woman who helped me was wonderful!NANCY ELIZABETH J.
Simple , easy , Clean and make my move flow with great customer service. I highly recommend.Winyu P.
Added unwanted insurance without consent, don't know until I got the final billYi L.
Said drove more miles than I did the uhaul was dirtyKristi B.
Le client n'a pas laissé de commentaire.NIYATI D.
my first time u haul drive. bad because every time push the accelerate the u haul car very slow move..MARVIN M.
I would recommend this location during the week. We booked a uHaul truck for 8 hours starting at 11 am on Sunday, 1/17. When picking up the truck we were notified we had to return the truck by 3:30 pm or pay for another day. Please ensure the uHaul website coordinates with private companies (security storage) to ensure client satisfaction. Due to the rush, this experience was 5/10.Megan S.
Le client n'a pas laissé de commentaire.dennis J.
I just want to say I got magnificent service from security public storage . I was treated very poorly by U Haul truck rental manager at the Oddie/ Silverado truck rental. I am very hard of hearing and had to have Lynda Hernasus repeatedly repeat herself. I needed a truck for at least 24 hours/48 hours. She would only rent it for 8 hours at 29,95 $ plus mileage. Then it was she refused service all together. I was moving my 80 year old mother and only had 48 hours to have her moved and she had 16 years of stuff to move... I have never been treated so poorly by a manager, I will never return there on Oddie Blvd U haul and I will make sure all my friends and people I know how badly I was treated....ANDREW T.
have clean trucks and dont charge people for 2 days because you fail to do your check in until hours later! i want my money back!IAN JAMES M.
The cashier overcharged me and didn't send a receipt, when I called she said she couldn't find a receipt though I was charged 78 $for a two hour rental of a 10' truck, which they say starts at 19,95 $ but have many hidden fees. Extremely poor service and not easy to ask for corrections with payment, they have you call 1-800 U-Haul and she hung up on me after I asked for a manager. Worst service I've ever experienced. Even if you don't click the 14,00 $ Safety Insurance they added it anyway. After the call she sent me a receipt which charged didn't match or specify where they charged me but came out to over 70 $.Amelia G.
Clean, organized, professional...Jane L.
Mobile check in is a joke. Two people can't have the same phone number. So I had to go inside anyways. The lady had no clue what to do for mobile check in. The process is ridiculous. There is no gate code given. Locked inside the facility trying to leave with the truck and the intercom doesn't work. Had to walk in and as for gate open a sevond time!! Is that how your all your workers are trained?! Every experience with Uhaul is a headache.Robert F.
Quick and easy, nice parking, friendly staffjo C.
Le client n'a pas laissé de commentaire.JOHN LESLIE H.
Great service and easy processRoman S.
Le client n'a pas laissé de commentaire.LEAH T.
Kept calling me to turn in my uhaul early when I paid for 3 days and it was an out of state move!! Like come on.NICOLE D.
Very small location but very welcomed and friendly serviceRuben R.
Le client n'a pas laissé de commentaire.Shawn B.
Le client n'a pas laissé de commentaire.Darcine K.
Outstanding. Original u-haul facility called me 24 hrs prior to rental stating they did not have my truck and directed me to the El Rancho Facility who were excellent during this covid virius. I would have appreciated the ability to download a copy of my drivers license prior to arriving at facility. Everything else great and will use them again.Gerald S.
Le client n'a pas laissé de commentaire.Richard Z.
Provide a gate code or instructions on how to get the Uhaul out of the storage area.ANTHONY LELAND D.
Le client n'a pas laissé de commentaire.DEBORAH LYNN G.
I was charged the wrong mileage and charged for a dolly I did not receive. I called to dispute the bill and did not receive a call back.GINNY SUE S.
Le client n'a pas laissé de commentaire.JOEL WESLEIGH C.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.Danielle R.
They never got out of there chair it was confusing at best then they charged me an extra 25 $for a empty box that was left in the truck. First my moving date was changed then no hand truck and now I am Charged for a box?? Terrible.Kenneth M.
Agent was very helpful in contacting the previous renter to be sure the truck would be available at my appointed time. Checkout was fast and efficient. Very kind and helpful.Paul K.
Totally satisfied!Judith T.
Le client n'a pas laissé de commentaire.Cristi C.
Le client n'a pas laissé de commentaire.SLAYTER D.
The tires aren't checked and were low. That is dangerous! The vehicles should be well maintained at all times.Carol E.
Le client n'a pas laissé de commentaire.Garrett H.
Great service and truck worked greatBROOKE KATHLEEN L.
The staff were very helpful & nice.Angelo S.
Too hard to maneuver around lotCECIL RAY M.
Le client n'a pas laissé de commentaire.Dale S.
I do not feel the 25 $fee that I was charged for cleaning was fair there was nothing wrong with the truck nor was it dirty I feel this should of been checked in front of me not after the fact when i left otherwise i would have disputed the charge because there was nothing wrong. Very unsatisfied with the way this was handled.Marian S.
Le client n'a pas laissé de commentaire.Tyler S.
Everything was simple and easy. The staff was friendly and fantastic!Sean C.
The truck we rented had not been cleaned between use. There was pet hair and food crumbs. Did not appear to have been sanitized, which is pretty important right now, per this pandemic, between customers on all common touch points, seats, and interior surfaces. I think the back should be sanitized as well. Overall the staff helped us get the truck and return it through the window and they were nice. thank youNicole S.
This location was terrible since it wasn't actually a U-Haul locationAshley P.
I had the worst deal with this company. They made me pay for left to get a truck and Location change 2 times. Then they charged me a after hour fee un another state.. never going to use then ever.......Keith L.
Truck handle perfect and the service at this location was excellent.Amy A.
My reservation was changed 3 times including the location. When I arrived the truck and equipment were not ready and I took over an hour for the attendant to find a dolly. I was then told they couldn't locate the rest of the equipment that I had requested. When I came to return the truck, the location was closed. I was told by customer service that I would have to return at a later time to finish the return of the truck.Paul A.
Le client n'a pas laissé de commentaire.James W.
Be on time when client come to pick up truck. And have siomeone who knows what he is doing. Didn't even know how to get in system and could not find keys.Luz G.
Le client n'a pas laissé de commentaire.JEFFREY H.
Only problem was I dropped off the tow dolly a couple days early, but they couldn't check it in. I don't think that was the location; rather a U-haul issue.Casey R.
Le client n'a pas laissé de commentaire.Ralph H.
Le client n'a pas laissé de commentaire.Tom D.
TO TELL YOU THE TRUTH..STAFF VERY KIND,.BOTH OF THEM... THERE'S NOTHING TO CHANGE..TEO THUMBS UP..sergio M.
Good folks. Quick service. Thx.Ron B.
Le client n'a pas laissé de commentaire.Christiana S.
Ramp and box dirtyrichard B.
Nancy and Art are/were wonderful people to work with. Will recommend this location to anyone in need of a rental.Dale D.
Overall the experience was very good the only thing lacking was a good selection of moving supply's ????????????jim N.
Great customer service, very pleasant and very helpful. Will send all my friendsLeyva T.
Le client n'a pas laissé de commentaire.Deborah G.
Not place a hold of 300 $on my account really shittyTimothy M.
Next time don't send a customer to 2 other stores only for them to not have avaible what the customer reserved. I wasted over an hour waiting in lines and driving between stores.Ricardo A.
Le client n'a pas laissé de commentaire.tara O.
Customer access very difficult due to geography.Roberta C.
Le client n'a pas laissé de commentaire.kenneth S.
Le client n'a pas laissé de commentaire.Richard Z.
Le client n'a pas laissé de commentaire.Stacy K.
Le client n'a pas laissé de commentaire.kaloda S.
When I picked up the U-Haul the customer service was excellent and he let me know about a huge discount if I dropped it off at another location. He saved me 84 $dollars!! Thank you!Sharon H.
I wanted a 10 ft van - your computer said silverado does not have any although there are 4 in the yard yesterday and today - you sent me to El Rancho - they do not open til 9:30 and I wanted to get done before it gets to hot - so I stopped there yesterday and asked if I could pick up the truck last night - ok 5PM he said - went back at 5 PM and he said we don't have 10', but we hae 15 ft for 29,95 $ - what could I do??? your computer said they had 10ft he said at 11am I could pick up 10ft at 5PM, at 5PM he said they don't have any - total rip off your company - by the way today there are still 4 10ft vans at silverado yard at 1PM when we got finished you pulled this before - it is called bate and switch and it is illegalJohn J M.
Excellent customer care. Ghe truck was in good condition. Just wish there was a place to drop the truck at night. My wife has epileptic vertigo and has never been able to drive so that was difficult. Otherwise, excellent all the way around.edward J.
The phone number is not forwarded to a uhaul representative. The phone just rings and rings.Todd K.
Le client n'a pas laissé de commentaire.Paul B.
The guy there was just okay.Corean M.
Le client n'a pas laissé de commentaire.Charles H.
Was told to drop off at specific location over the phone, went there and they said they don't accept trailer drop offs. Was told to go to location #2 (did that) and they said they didn't have room for trailer and sent me to 3rd location. 3rd location was fine but again just as frustrating as pick up situation. Was not offered any time of discount or anything for all of the inconvenience. overall NOT happy.Kris N.
Picked and and the trailer was fine. I asked for a 12 hr rental - they stated they don't do afterhour drop offs, had to come back the next day to drop (before my other appointments) . I tried calling U-Haul to see if I could change drop off location they stated that can not happen either. I had a small crib that I wanted to donate, no donation places would take it (tried 4 places). I asked if I could throw in their dumpster, they said I could not but I could take it to the dump. Got charged for leaving it in trailer. I will NOT be renting like this again.Rogelio G.
Location on Oddie Blvd said they didn't have a tow dolly when there at least 4 outside. Employee said they were broke. He sent me down the street where these employees were nice enough and got me set up. When I dropped off the trailer I was unsure if I was supposed to unhook it myself because no one came out of the office to help me during this process. So I unhooked it myself.Dustin G.
UHaul gave me a reservation time that wasn't matching the hours of the business that was keeping the trucks. And that happened twice. Once in the evening and once in the morning. We lost so much time because of this... It is very difficult to trust a UHAUL reservation. I always have to double check or doubt everything Uhaul Customer service is telling me... Very poor experience.David C.
Le client n'a pas laissé de commentaire.daniel G.
La ayuda de los empleados muy exelente si lo recomiendoClaudia A.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Stacy H.
The guys were very friendly and professional. Our experience was very positive. Truck was clean and ran perfectly. Only problem is the front is very small and hard to maneuver and park but they are in the middle of renovations. I would use this location again.Richard F.
Le client n'a pas laissé de commentaire.igor M.