Both pick up and drop off where not at 9am when scheduled. Employee was late 10 minutes for pick up and 15 minutes for drop off. Should not be setting times you can't keep. Time is money for people and I had to wasted time because the employee didn't understand that open at 9am doesn't mean you show up at 9:10Christopher L.
Trailer Rental & Towing in Sparks, NV at Security Public Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sparks, NV 89431
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 4h pm
- Mar - sam : 9h am à 5h30 pm
- Dim : 10h am à 3h30 pm
One-Way and In-Town Local Rentals in Sparks, NV 89431
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The lady at the front, when the rental was returned, was short with us and more concerned where my truck was parked rather than helping me. I told her the dolly i paid for wasn't in the truck nor given to me and she said she would take care of it. She didn't. The rental was okay- the paint was coming off the side and looked like there was some damage to it and the seats had crumbs on them.Amanda S.
NoneELIZAR PAGADUAN D.
The truck was sent out with below standard rear dually tires. I had one blowout due to no tire tread. Once I pulled over after the blowout I looked at the other rear passenger side tire and it was as slick as a bowling ball. I took pictures and sent to the roadside help line and they were excellent in getting both tires replaced. Once I got the 2 new tires on the rear passenger side I was on my way but then 3 miles up the road the engine lost power and had to pull into a rest stop that was close by. I noticed that the blowout caused more damaged to the tailpipe. The lose rubber had bent the tailpipe so bad that it restricted the exhaust and truck couldn't run. The bottom line is I got home about 6 hrs later than should of. The location I picked up the truck didn't check tires and I was sent out on the road with a potential very dangerous situation. I have contacted u haul and they told me a district Mgr named Beau Hensley would be contacting and a week or more and no contact from u haul. I wanted less charges to my bill because I shouldn't be paying for a experience that was way less than promised by u haul. I understand that things happen but this was total negligence on u hauls program and no one should be put in jeopardy as I was.JERRY WAYNE H.
Great customer service, polite, friendly and absolutely no delays out or back in. Very professional.WILLIAM CHARLES B.
I was way over charged on this rental I needed one way truck and was not charged accordingly I have never had such a bad experience with you as I did in NevadaJose R.
No problems, the check in was great!!! Well done!!FREDERIK W.
You charged me for gas I didn't use... Before returning the truck I stopped at a gas station and replaced what I'd used..I have a witness to this as well as a receipt. .. Yet when I got my email receipt from you $18.52 was added to the bill for the cost of five gallons of gas... Why do you have to rip people off to make a profit? You can be sure I won't be using this UHaul provider again....Kenneth W.
The woman who helped me was wonderful!NANCY ELIZABETH J.
Simple , easy , Clean and make my move flow with great customer service. I highly recommend.Winyu P.
Added unwanted insurance without consent, don't know until I got the final billYi L.
Said drove more miles than I did the uhaul was dirtyKristi B.
my first time u haul drive. bad because every time push the accelerate the u haul car very slow move..MARVIN M.
I would recommend this location during the week. We booked a uHaul truck for 8 hours starting at 11 am on Sunday, 1/17. When picking up the truck we were notified we had to return the truck by 3:30 pm or pay for another day. Please ensure the uHaul website coordinates with private companies (security storage) to ensure client satisfaction. Due to the rush, this experience was 5/10.Megan S.
I just want to say I got magnificent service from security public storage . I was treated very poorly by U Haul truck rental manager at the Oddie/ Silverado truck rental. I am very hard of hearing and had to have Lynda Hernasus repeatedly repeat herself. I needed a truck for at least 24 hours/48 hours. She would only rent it for 8 hours at $29.95 plus mileage. Then it was she refused service all together. I was moving my 80 year old mother and only had 48 hours to have her moved and she had 16 years of stuff to move... I have never been treated so poorly by a manager, I will never return there on Oddie Blvd U haul and I will make sure all my friends and people I know how badly I was treated....ANDREW T.
have clean trucks and dont charge people for 2 days because you fail to do your check in until hours later! i want my money back!IAN JAMES M.
The cashier overcharged me and didn't send a receipt, when I called she said she couldn't find a receipt though I was charged $78 for a two hour rental of a 10' truck, which they say starts at $19.95 but have many hidden fees. Extremely poor service and not easy to ask for corrections with payment, they have you call 1-800 U-Haul and she hung up on me after I asked for a manager. Worst service I've ever experienced. Even if you don't click the $14.00 Safety Insurance they added it anyway. After the call she sent me a receipt which charged didn't match or specify where they charged me but came out to over $70.Amelia G.
Clean, organized, professional...Jane L.
Mobile check in is a joke. Two people can't have the same phone number. So I had to go inside anyways. The lady had no clue what to do for mobile check in. The process is ridiculous. There is no gate code given. Locked inside the facility trying to leave with the truck and the intercom doesn't work. Had to walk in and as for gate open a sevond time!! Is that how your all your workers are trained?! Every experience with Uhaul is a headache.Robert F.
Quick and easy, nice parking, friendly staffjo C.
Great service and easy processRoman S.
Kept calling me to turn in my uhaul early when I paid for 3 days and it was an out of state move!! Like come on.NICOLE D.
Very small location but very welcomed and friendly serviceRuben R.
Outstanding. Original u-haul facility called me 24 hrs prior to rental stating they did not have my truck and directed me to the El Rancho Facility who were excellent during this covid virius. I would have appreciated the ability to download a copy of my drivers license prior to arriving at facility. Everything else great and will use them again.Gerald S.
Provide a gate code or instructions on how to get the Uhaul out of the storage area.ANTHONY LELAND D.