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MARIA C
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Andrew was super helpful as usual. Very good customer service at that facility. Totally recommended
ARICK OMet my needs just fine
LEONARD FLocation was fine but wont be recommend U-Haul in general. I opted out of insurance during reservation and pickup and was still charged. Fee for rental is $29,95 total was $135 for 80 miles use. Crazy that first 100 isn't free when you are still paying for gas.
CODY HTHE best u haul location I've ever used!
CHRISTOPHER TI have rented several trucks recently and I would like the trucks to be cleaner. The windshields are so dirty you can see out.
LAURIE LThe location was closed for the Labor Day holiday, so we just dropped the trailer in the lot.
CHRISTIAN MPick up person was very nice here but was not at original location ( we were sent to this one after we arrived at “preferred “ location and truck was not available.Truck was new but outside was dirty with dirty windows.
Kimberly MVery well run U-Haul.
MITCHELL P!!Andrew at 39505 Berkey Dr, Palm Desert CA 92211 took very good care of assisting me through out my rental process. He is a great asset to the team! I will be renting again from Andrew at this location.
JAMES BAlways friendly and helpful people. Sean is always accommodating and ready to help. I appreciate the service.
LAURIE LThank you for your great service and for answering my questions about everything
ALBERTO DThank you for an uneventful rental to my stuff moved. Thanks Jeanne
JEANNE HSo Easy , and well run - won't hesitate to rent again !
STUART SI had to drop off the rental truck a little bit later than scheduled. U-Haul Palm Desert was very accommodating. I was very appreciative.
Tate dRENTED ALL OVER THE VALLEY. THIS LOCATION IS THE BEST.
Jill GAwful! Truck was filthy dirty. No one couldn't even bother to clean the windows or side mirrors and the cabin had so much dust in it. No help with the text portion of check in. No one could be bothered to walk out to view the vehicle with me to confirm any issues. Three people were in the office and 2 of them sat in the corner behind desk chatting away as a customer (me) stood in line waiting till they had to be interrupted by me even though they could see me. How can 3 people behind the counter and only one person doing the work? I have always used U-Haul for years and have always had great results and service even in 3 others states besides CA. This is now the 3rd time I have had an issue with the staff and even Management having the lack of customer service and a negative vibe as you walk in at the Berkey location. I don't know if there was an ownership change or what because a few years back it was so pleasant. Being in the Hospitality industry for 27 years I am shocked how the customer service is almost distinct here. Next time I will pay the extra few dollars in gas and mileage and go to the other location.
GARRETT BMuch better experience than Cat City. Trailer was used but in decent shape. No tires needed replacing.
ANDREW HExcellent t customer service, nice people…
EDWARD RThe staff was exceptional. Very quick and efficient. So easy
Lynda MAll was good and very helpful
craig cStaff at this location is fantastic. Friendly, helpful and very professional.
SYLVIA BDriver side window crank needs to be replaced.
David CThanks to the friendly and awesome customer service staff here at security public storage in Palm Desert you guys/girls you guys were great! Ps.Also appreciate the cold water you provide for customers on a very very hot day...
Raul CThe location and staff and truck were all great -- my issue was with online reservation process. And I worked at yahoo and e-commerce businesses for over 20 years, so I understand the internet... Why do you allow people to make a reservation starting at 8a, then make plans around that pick-up time (I scheduled helpers, other to-do's later in the day), only to text them a day later to day -- ooops, your reservation is at 930 instead. The location didnt open til 930 and you knew that when I booked online. So if you know you wont be processing trucks til they open, why allow me to book something starting at 8a? Makes zero sense. Otherwise truck, location, people were awesome.
elizabeth cThe supervisor who had recently relocated from Sacramento was superb. Attentive, even swept out the trailer, very customer focused. Having returned the trailer on Sunday, 8/4/24, the staff needs further attention on greeting the customer and showing genuine interest and concern regarding guest needs. Thank you,
TIMOTHY SStaff was very professional and friendly. I don't have any improvement suggestions. Merci
Deborah SThank you to the staff @Security public storage in Palm Desert with my uhaul rental. Staff we're professional and courteous!
Raul CWorst customer experience of my life. (I am 69 and have rented from Uhaul over my lifetime ) What can you do to improve: #1: do not enlist operators who are not willing to maintain proper truck/trailer rental hours(meaning open for business no later than 7am).; #2: if your objective is to lean heavily on self serve rentals, you better make sure the equipment is set up for the system (ours was not). #3: immediately close the the Berkey Drive location . If you are truly interested in my feedback and in trying to improve, have a manager call me. Matt Brodie. 209-403-605
Matthew BThe trailer worked great for what we needed it for. The people at the location were great to work with but I had tire issues. Twice I had to have a tire replaced on the side of the road. The first time was a complete blow out. I called U-Haul roadside, they sent someone who didn't seem as though they fully knew what they were doing. The tire they replaced the blow out with lasted about an hour before all the tread ripped off. Again I had to cal roadside. Fortunately the U-Haul person wasn't available so an actual tire person came. After that, everything worked fine.
Jason FEfficient. Helpful. Everything you want in service.
CARON TGentleman that wore Bass Pro hot was fast and professional. Very pleasant experience.
Jackie WTrash under front seat and in cargo area.
PATRICK CWe were told the gas was at 1/4 tank and when we got it it was an 1/8 of a tank. I will call to comfirm
Staci WHave used this location many times and they are generally good. My concerns may be more related to UHaul policy than drop off location employee. In the future I'd like to stay when worker checks on truck. I was charged for two gallons of gas when "miles until empty" reading on dash was 3 miles below reading when I picked it up. Also I was charged for clean up, which I assume was for folding some pads. That could've been done in 2 minutes. I spent over $800 on the truck and don't believe that the additional charges were warranted. Could've been avoided if we did check together. Very disappointing
James CService help was very good and helpful. I would Recommend this location to a friend
Jan KStaff are really helpful. Keep them.
Jesse VThis location is excellent and the people bery helpful
John UGreat service!
Robert TInside of bed was a little dirty, however we did pick it up right after someone dropped it off.
Laurie LVery nice staff very helpful
Bobby dFast check in and easy return. Billing was accurate
Kit TGood job
Carlos AEmployees need to be more informed and when you have a reservation and on a time crunch it should be honored
Demetra PAll good.
Robert FI came later, to return Trailer. I left the Trailer in the office parking lot.#CCP39 Tony Fox sales 4422417011 and I have a scheduled callback@4:00pm the 22nd
Tony SWe had booked a Budget truck for our move and found out when we went to pick up the truck that there was no truck available for us. The company new 3 days prior to our reservation that there would be no truck but failed to notify us. We walked into Security Public Storage and asked about an immediate rental. There was one truck and in 10 kinutes we were on our way. What could have been a disasterous moving day, was saved by the employees at Security Public. THANK YOU!
Barbara MThe two helpers were really good and made the job easier to move. They are the INC crew.
Jody RThe truck made a loud noise in the cab the entire drive for three hours, very very frustrating. The truck was filthy dirty and the guys on Berkey Drive location gave an attitude when I asked for some rag to clean it myself.
Kevin WAwesome Staff. Would do business again
jorge pAll good
Jerry Ygreat experience
Adam WI been renting in Washington U haul branch many times an they are very friendly but one tall guy whose very rude..When I return the trailer he ask me if I can park the trailer in park way and said to him nicely that i can't park I'm a new to trailer driver, parking a is very challenging task..
Bryan MGuys in Office were very helpful
MICHAEL MEmployees were friendly, efficient and very helpful.
Mark KReally friendly!
Mark RS.O.
DENNIS GTruck was filthy,, inside and out.
Rita TGreat job
Warren H