Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

The back door lift spring is too tight, the door is very difficult to close and when you open the door it springs up and slams to the top, as it sit it caught my hand and damaged Two fingers. I may lose a nail and is swollen. I advise you have it fixed immediately, btw the door was jammed open when I received the trailer because of this over loaded lift spring

Évaluation :

5

Truck was coverage with mud from front to back And top to bottom.

Évaluation :

5

Wash windshields. Bugs everywhere and I had no means to clean when I picked it up.

Évaluation :

5

Every guy is great there

Évaluation :

4

Retire the very old trucks. They are dangerous. Local use of the rentals should not require customers to pay mileage, it should be included for free.

Évaluation :

3

Guy working the desk was upset that I was 10 minutes late. Google showed me a 10:00 pm closing time so I didn't think it would be a big deal. But I didn't appreciate his attitude. At one point he told me "it's if I was five minutes later it would have been "a different story"

Évaluation :

5

Nothing. Everything was great with the experience and the truck rental. Truck ran great for all 1500 miles !!

Évaluation :

5

Please identify the UHaul drop box more clearly.

Évaluation :

5

Thank you! Customer service was outstanding!

Évaluation :

5

Seems I've been needing to rent trucks and vans recently for business. I make it a point to go to the Berkey Drive location. The staff is very professional, and courteous. They have a great selection of U-haul rentals available.

Évaluation :

5

Only issue is that the window crank knob kept falling off. Very annoying and slightly painful to crank without. I told the associate when I dropped off the vehicle and he said, "They're all broken…". I think that's a cop out, a sort of giving up, and you can do better.

Évaluation :

5

Staff was exceptional; very friendly and professional.

Évaluation :

5

I always rent from this location. The staff are great!

Évaluation :

5

Professional and courteous staff. Equipment always solid

Évaluation :

4

Very helpful staff and clean facilities.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I believe the Manager and another staff member made me feel like I was bothering them. I felt a negative energy from them as soon as I walked in. When I complained about the issues I had they didn't make note of the list I gave them. All that was said was okay and that "I should have had a newer truck" since I traveled halfway across the country. They didn't even offer to print out my receipt.

Évaluation :

5

This was the perfect location for my truck rental. The staff is great and the vehicle was just the right size for the job at hand. I will be back again for our next event!

Évaluation :

4

Thanks for the help

Évaluation :

5

You delivered outstanding service. Keep up the good work. Merci

Évaluation :

5

Excellent customer service. Very quick and friendly. Highly recommend this location.

Évaluation :

5

Dropped off after hours, but it's a great location, easy to park and never had a problem.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Online rental was completed the day before pick up. Once on site the representative was polite, professional, and helpful. I did not spend more than 10 minutes on the lot. Will definitely use again.

Évaluation :

5

It was all good

Évaluation :

5

Every time I use this U-haul location I find customer service to be very friendly and upbeat. Always goes without a "hitch".

Évaluation :

5

The two employees working today were both super friendly and personable. We would definitely reccommend this location.

Évaluation :

5

I loved this spacious clean, air conditioned store with water and coffee and parking.

Évaluation :

1

The truck I received was dirty inside and out. My son and I opened the door in the back when I got home and it smelled like pot. I reserved a dolly but the guy said there was none available because someone took two. I rent cars and the employees walk me around to check for problems. I was told on the phone that yes they had a problem with that truck and had another available but when I got back there they told me nothing was available. I asked for a refund. Said no. Terrible customer service. Just very upsetting.

Évaluation :

1

I called the facility to inform them of a slight delay in picking up the equipment. The individual assisting me, provided me the option of a trailer with a ramp versus a trailer without a ramp. I mentioned the ramp would be extremely useful as i was loading a heavy motorized wheelchair. Upon arrival the same individual acknowledged he had the trailer with the ramp available and started to process the paperwork. There was another individual in the office that was going to assist me to hook up the trailer that asked if my rental was one way or round trip. When he found out it was a one way rental, he instructed the individual processing my paperwork that he had the trailer with the ramp reserved for another person performing a local rental. I have rented multiple trailers from this location and each time the same person, in charge of hooking up the trailer provides me with the lesser quality trailer. The prior time I rented a trailer I pointed out one tire that was questionable, and his resoponse was "the trailer was just inspected, and is fine. If you have an issue call roadside assistance." This is not good customer service.

Évaluation :

3

There was some kind of liquid in the bed of truck when I got it. Staff did not do a walk around basically just gave me the keys .

Évaluation :

5

Easy to rent. Easy to retrieve. All was great. Very friendly worker.

Évaluation :

3

The lady that was there at pick up was extremely unfriendly and a poor communicator. She gave us all a very uncomfortable feeling. I wouldn't go back again unless it was urgent. She was very cold and standoffish. Wasn't a good fit for customer service.

Évaluation :

5

The check engine light was on- is that a thing? Last time I rented a uhaul in Pomona California trucks also had this warnings!

Évaluation :

5

Great service.

Évaluation :

5

Your staff is absolutely amazing. Rented several trailers for weeks and always had the best service. Will definitely use ypu again when needed and let my fam and friend know where to go!! Thank you so much. Elizabeth Lira and family!

Évaluation :

5

Easy and fast ! Thx,

Évaluation :

4

The counter lady definitely had some attitude. Unbelievably, she was in the middle of texting someone on her phone while slowly, at the same time, handling my check out. I made a comment about how long it was taking and got a pretty snippy response....whoa! Even the other counter guy turned and stared at her. Through the years, I've previously rented a number of times from this facility and it's always been prompt, courteous and very efficient. Now? Well, it's mostly still there. Other than that, a good experience and all ended up well. Just hope I don't get her next time. Jim Beucler

Évaluation :

1

When I picked up van, it could not be found. Then, it was not examined for previous damage and dents with me the customer. I had to take photos and send to UHAUL once I got home. Then on my on time van drop off, I accidentally left my expensive soft floor carpet in the van, and no one called me to let me know that I left it in the van to pick it up!! I got a cleanup charge of $41 INSTEAD. What type of company and CS does this by charging me !! > and keeps my carpet??? Where's my carpet? I want my carpet back!! I want a REFUND of $41 to my CC !! I want my carpet back! Ben Hobbins, 608-513=3535

Évaluation :

5

it is always so simple here, never have to wait, Very nice associates

Évaluation :

4

Great service.

Évaluation :

5

Based on my experience, there wasn't anything to be improved upon. The manager at this location was fantastic. I didn't have exactly the right towing equipment, so he quickly remedied the situation. Picking up and returning were very easy.

Évaluation :

5

Le service à la clientèle était génial. Pick up and return was smooth. Wish there was a better way to have the gas tank on either 1/2 or full to take the guessing out of how much is needed on return.

Évaluation :

5

What a great staff!…the pickup truck was almost new & did the job. I really recommend this location!!

Évaluation :

5

My go to location. Great owners & crew!

Évaluation :

5

Nothing thanks

Évaluation :

5

Efficient clean convenient location..staff nice

Évaluation :

5

Quick easy, reasonable price, excellent vehicle towing trailer

Évaluation :

3

I got what I needed for a fair price, but it would have been nice if the customer service workers at the desk could have been courteous to show me which truck was mine to use, and show me how to open the back trunk door and lock it. Going to extra mile to help customers feel assured and welcomed would have been appreciated. Also, the truck was quite dirty and smelly.

Évaluation :

5

Great service

Évaluation :

2

My name, address, and email address was spelled completely wrong! I was told over the phone that the price would be $85 dollars to rent a uhaul. This did not occur!

Évaluation :

1

I was allotted less miles than my destination because I did not know which location exactly by my house would take the truck after a one-way rental. They did not tell me that or help me with that. Also, when I picked up the truck it was on EMPTY, they even commented apologized about it. When I returned the truck it had almost 1/4 of a tank yet they charged me anyway. I felt deceived. there are so many places to rent trucks from now., I will never use U-Haul again. They were always my go to and I used to trust them but not anymore.

Évaluation :

2

Your truck share program is horrible. I was not told when i went to one loction palm Springs that there was a truck in Pam Desert. The person at Palm Springs never said no one was there and I could not get the app downloaded to my phone. So I was on Dinah Shore with furniture to be delivered and no way to get the truck....The download never worked. Finally after much drama I was redirected to an actually opened store and the lady at the palm desert store was very nice and I actually had the panel truck. This was a horrible experience and the share program does notr work

Évaluation :

1

Mi have rented from here multiple times but this last time was a disaster. The lady working is very rude and has no people skills. I am very unhappy with the service that I received and will not recommend this location to anyone.

Évaluation :

5

What a stark difference from the pick-=up location.

Évaluation :

5

Excellent and efficient customer service.

Évaluation :

5

Trailer has a wiring problem, my lights on my truck had a problem when hooked to the trailer, worked perfectly when the trailer was disconnected

Évaluation :

5

Fast, efficient and professional service from Rene.

Évaluation :

1

I reserve my truck online with the pickup time of 8:00am. When I got to the location I was told they didn't have any trucks. The woman at the desk suggested I cancel my reservation and she make a new one for me at another location. When I called customer service I was told that the pickup location they had in the system was different from the one I had in my confirmation email. When I made it to that location I was told by the man at the desk that I had to download the app to check out the truck because Uhaul doesn't open until 9:30am. I was then told that I couldn't have access to the wifi to download the app and check out the truck. I was then further told that the last time someone tried to download the app to check out their truck it took 45 minutes. He suggested I leave the store where the signal would be stronger. I left the store to drive around and find a stronger signal. I downloaded he app and tried to register to check out the truck. I was then told that because I had an out of state license I had to provide two references for a rep to call. I provided the references I then received a call from the rep because the app kicked me out of the process and he had to help guide me back to the point where I pay for the truck. when it was straightened out I the app pulled up the location for me to select so I can pick up the truck. The app wouldn't let me select the location and I was then told by the rep on the phone that I couldn't select it because I wasn't close enough to the location. I then drove back to the location to select it and went into the store for help. I was then helped by the same man who was there an hour and a half ago. The same man who told me I had to download the app if I wanted to check out the truck. I asked him why he didn't help me an hour and a half ago. He stated that although the storage unit was open Uhaul wasn't so he couldn't help me and he couldn't grant me access to the storage company's wifi because it for employee use only. The whole experience was extremely ridiculous and a complete waste of an hour and a half.